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AA: Restricts Expedia Ticket Sales  
User currently offlineDCAYOW From United States of America, joined Nov 2003, 602 posts, RR: 3
Posted (7 years 8 months 2 weeks 1 day 6 hours ago) and read 2596 times:

News on wire that effective immediately American AA will restrict Expedia ticket sales to coach domestic tickets only! Anyone have the scoop as to why AA is doing this?


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16 replies: All unread, jump to last
 
User currently offlineATLAaron From United States of America, joined Apr 2006, 1023 posts, RR: 3
Reply 1, posted (7 years 8 months 2 weeks 1 day 6 hours ago) and read 2527 times:
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That doesn't make any sense to me. Hopefully someone can explain why they would do this.

User currently offlineZippyjet From United States of America, joined Sep 2001, 5478 posts, RR: 12
Reply 2, posted (7 years 8 months 2 weeks 1 day 6 hours ago) and read 2525 times:

Interesting! Could it be instead that AA is limiting or eliminating the old fashioned 1970s paper tickets?


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User currently offlineStirling From Italy, joined Jun 2004, 3943 posts, RR: 21
Reply 3, posted (7 years 8 months 2 weeks 1 day 5 hours ago) and read 2498 times:

Sounds like they want more control over their premium product.

I don't think it is a big deal...most people booking premium tickets I know go to the airline website anyway....I know I do with Continental, and I'm nowhere near being an elite customer....but rather, why go through a middle-man when it is just as easy to go to the source?



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User currently offlineAhlfors From Canada, joined Oct 2000, 1347 posts, RR: 4
Reply 4, posted (7 years 8 months 2 weeks 1 day 5 hours ago) and read 2451 times:

Maybe Expedia's customer service is so bad that customers end up calling AA which creates costs for AA? Especially relevant on international itineraries which can require more competent agents in case of changes etc.

User currently offlineZippyjet From United States of America, joined Sep 2001, 5478 posts, RR: 12
Reply 5, posted (7 years 8 months 2 weeks 1 day 5 hours ago) and read 2423 times:

Quoting Stirling (Reply 3):
but rather, why go through a middle-man when it is just as easy to go to the source?

And, with that middle man extra step (paper tickets) you pony up a fee for them sending them to you via the US Mail, another cluster f situation. We've had many passengers, that were supposed to produce paper tickets from Expedia, Orbitz and Travelocity but, never got them in their mail. Especially during periods of government holidays which is almost monthly, which means another day off and less potential for shooting each other at the post office.



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User currently offlineRDUDDJI From Lesotho, joined Jun 2004, 1483 posts, RR: 3
Reply 6, posted (7 years 8 months 2 weeks 1 day 5 hours ago) and read 2402 times:

Quoting Stirling (Reply 3):
Sounds like they want more control over their premium product.

That was my initial assessment, but why only expedia? I personally think all airlines should keep tighter reins on their premium products...



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User currently offlineSA7700 From South Africa, joined Dec 2003, 3431 posts, RR: 25
Reply 7, posted (7 years 8 months 2 weeks 1 day 5 hours ago) and read 2310 times:
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Quoting Stirling (Reply 3):
why go through a middle-man when it is just as easy to go to the source?

This is due to the fact that some of us are not allowed to book and pay for e-tickets via USA airlines websites. For instance, I can not buy a ticket on united.com or continental.com, due to the fact that all my credit cards have South African billing addresses. Apparently it is for credit card security reasons, however I find it difficult to understand why airlines like US Airways and Qantas are more than willing to accept my South African credit card via the internet, but most other companies not. If I want to book a ticket on United or Continental, a third-party thus has to enter on my behalf – which is not always convenient for me.


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SA7700



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User currently offlineATLAaron From United States of America, joined Apr 2006, 1023 posts, RR: 3
Reply 8, posted (7 years 8 months 2 weeks 1 day 5 hours ago) and read 2280 times:
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Quoting RDUDDJI (Reply 6):
That was my initial assessment, but why only expedia?

Based on the press release it sounds like Expedia ticked them off somehow. Especially since it made a point to say Expedia and any sites owned/operated by Expedia.


User currently offlineTSS From United States of America, joined Dec 2006, 3068 posts, RR: 5
Reply 9, posted (7 years 8 months 2 weeks 1 day 5 hours ago) and read 2258 times:

Expedia issues paperless electronic tickets for flights on AA. They will mail you actual paper tickets if you insist on them, but there is an extra charge for that service above and beyond the cost of postage.


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User currently offlineIkramerica From United States of America, joined May 2005, 21532 posts, RR: 59
Reply 10, posted (7 years 8 months 2 weeks 1 day 4 hours ago) and read 2185 times:

Quoting Ahlfors (Reply 4):
Maybe Expedia's customer service is so bad that customers end up calling AA which creates costs for AA? Especially relevant on international itineraries which can require more competent agents in case of changes etc.

This may be the answer.

I know that things do go wrong quite a bit with Expedia/Travelocity reservations, on airlines and at hotels. Travelocity seems to be pretty good about resolving things in my experience, and I don't know about Expedia. If they have a bad history, then maybe AA is covering their customers here.

OR---

The other option is that AA wants to sell hotels and excursions and such, and figure that international pax and premium domestic pax are not looking for the "best deal" but a package that gives the "best experience" and AA.com will make more money by selling this directly at AA.com...



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User currently offlineEA CO AS From United States of America, joined Nov 2001, 13608 posts, RR: 61
Reply 11, posted (7 years 8 months 2 weeks 1 day 4 hours ago) and read 2178 times:
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Quoting Ahlfors (Reply 4):
Maybe Expedia's customer service is so bad that customers end up calling AA which creates costs for AA?

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User currently onlineAeroWesty From United States of America, joined Oct 2004, 20640 posts, RR: 62
Reply 12, posted (7 years 8 months 2 weeks 1 day 4 hours ago) and read 2112 times:

expedia.de and expedia.co.uk are still selling F/J tickets on AA flights, so it might just be a contract issue (perhaps related to compensation?) on the U.S. site.


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User currently offlineDz09 From United States of America, joined Sep 2006, 491 posts, RR: 1
Reply 13, posted (7 years 8 months 2 weeks 1 day 4 hours ago) and read 2091 times:

Quoting Ikramerica (Reply 10):
I know that things do go wrong quite a bit with Expedia/Travelocity reservations, on airlines and at hotels. Travelocity seems to be pretty good about resolving things in my experience, and I don't know about Expedia. If they have a bad history, then maybe AA is covering their customers here.

Out of all the online travel sites, I only use expedia. Things do go wrong with expedia, but the difference is that they try to help you. They often issue vouchers or coupons if they can't help you resolve a problem. My experience with orbitz is that whenever there is a problem with a ticket or a reservation then you're on your own. The problem with Travelocity is that their call centers are in India. I am curious to know why AA would restrict Expedia ticket sales. AA should improve their website instead.


User currently offlineSA7700 From South Africa, joined Dec 2003, 3431 posts, RR: 25
Reply 14, posted (7 years 8 months 2 weeks 1 day 4 hours ago) and read 2047 times:
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Quoting Ikramerica (Reply 10):
The other option is that AA wants to sell hotels and excursions and such, and figure that international pax and premium domestic pax are not looking for the "best deal" but a package that gives the "best experience" and AA.com will make more money by selling this directly at AA.com...

Forgive my ignorance, but what is the use then if they "exclude" potential customers decided by the customers’ credit card billing addresses? If those packages on AA.com are not available to the widest possible demographic, they loose out on additional new business and revenue.


Rgds

SA7700



When you are doing stuff that nobody has done before, there is no manual – Kevin McCloud (Grand Designs)
User currently offlineHPAEAA From United States of America, joined May 2006, 1024 posts, RR: 1
Reply 15, posted (7 years 8 months 2 weeks 1 day 3 hours ago) and read 1967 times:

http://www.aa.com/content/amrcorp/pr...sReleases/2007_01/11_expedia.jhtml
there's the link to the press release, it says that US customer's will be closed out of the premium class ticket purchases... hope this explains why Europe still sees the tickets for sale..



Why do I fly???
User currently offlineSwiftski From Australia, joined Dec 2006, 2701 posts, RR: 2
Reply 16, posted (7 years 8 months 2 weeks 22 hours ago) and read 1805 times:

How strange as I've just used Expedia for the first time (prefer to go direct) to book UA LGA-ORD then AA ORD-EWR.

Worked though..


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