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Which Is The Most Arrogant Airline?  
User currently offlineSupersonic From Germany, joined Jan 2006, 0 posts, RR: 0
Posted (13 years 10 months 2 weeks 3 days ago) and read 3861 times:

Just to say my piece, I believe that the culture within Airlines leaves a lot to be desired. The problem is that it is too often communicated to the passenger. (the passenger is regarded as a lower form of human life). I wonder if anyone ever experienced any of this "arrogance" from airline employees? If so which airline(s)? Recently I have experienced this on a Qantas domestic flight and I am not the only one. Are western airlines more "arrogant" than eastern ones? Whats your say?

36 replies: All unread, showing first 25:
 
User currently offlineBrissie_lions From , joined Dec 1969, posts, RR:
Reply 1, posted (13 years 10 months 2 weeks 2 days 23 hours ago) and read 3727 times:

Before I defend QANTAS or berate them, why don't you tell us all why they are arrogant. It is getting up my goat when people will say something, without explaining things in details as to why they are of that opinion (this is not just aimed at yourself).

I had a major problem with UA in the states, when I fell asleep with my head on my boyfriend's shoulder, and he had his arm around me. The female flight attendant woke us both up to "demand" that we separate, because people were affected by our public display of "affection". After we refused a couple of times, the co-pilot was called back to talk to us when we were again requested to "separate". After yet again refusing we were left alone.

This is the closest I could come to calling an airline arrogant, but I know that UA have now changed their ways, and I suppose it is unfair to label a whole airline because of one incident.


User currently offlineCapt.Picard From , joined Dec 1969, posts, RR:
Reply 2, posted (13 years 10 months 2 weeks 2 days 22 hours ago) and read 3674 times:

Perhaps BA due to it's old slogan 

It appears airlines have to tread a fine line between responsibility to shareholders (who want something back from their investments) and responsibility to it's customers; the latter, of course, should always come first, and not just in terms of safety.

A few of, yes again I mention them-BA's latest moves seem to have shown them up in a fairly inconsiderate light: axing flights to what some here believe to be very lucrative destinations: KUL and SCL, constant marketing attempts to woo the front-end pax with no thought about the lesser mortals at the back-who have minds and opinions!

Abandonment of regional services and the regions in general-Manchester and Birmingham.

Granted, they need to make profits, but they only have themselves to blame for their very recent financial woes, and lack of staff morale: why low staff morale at BA?? Because Ayling WAS NOT A LISTENER=Arrogance.

As for individual shows of arrogance; well I have to say I haven't experienced any arrogance as such yet; the example that Brissie Lions highlights sounds more like discrimination, but that stems from arrogant assumptions of superiority, so I see his point.

My focus was BA because it is with them that I have flown the most. Nevertheless, I would still recommend them to anyone.


User currently offlineSccutler From United States of America, joined Jan 2000, 5519 posts, RR: 28
Reply 3, posted (13 years 10 months 2 weeks 2 days 22 hours ago) and read 3638 times:

Interesting topic- I can speak, of course, only from a US perspective, but I think the points I can make are valid to an extent, anywhere.

Generally, you're going to find the "arrogance" of an airline is directly proportional to its market share dominance; i.e., if you're flying out of or to DFW, don't expect a lot of extra care from American Airlines personnel (unless you have Aadvantage Platinum status!). Ditto, UAL and Chicago, USAirways and PGH, etc.

My worst experience involved AA, when they cancelled a flight from SNA to DFW, failing to properly notify, and the AA ground staff at SNA could not have been less helpful; refusing to make efforts to accommodate displaced pax; travelling with my wife and 4-year-old son, I was finally compelled to pull out the plastic, and purchase $1300 worth of America West walk-up fare to get home that day. AA's home office staff took some steps to make amends, but contempt cannot be overcome.

And, of course, you'll have substantial exceptions, as well; I've seen events of utterly exceptional service from AA, as well.

And Brissie, as for your unfortunate experience, well, I'd chalk that up more to ignorance than arrogance. Some people just aren't comfortable with even modest displays of same-sex intimacy; and then again, maybe they were envious!



...three miles from BRONS, clear for the ILS one five approach...
User currently offlineFlashmeister From United States of America, joined Apr 2000, 2900 posts, RR: 6
Reply 4, posted (13 years 10 months 2 weeks 2 days 22 hours ago) and read 3624 times:
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Wow, Brissie: It seems that you have more patience than I. I would have thrown one hellacious fit...

I fell asleep on my BF's shoulder on a DL flight, ATL-PHL earlier this year and no one said a word. If anyone had said anything, I'm not sure I could have contained myself - I was tired and cranky... They may have been backed right up against the bulkhead by me...

The only other experience I heard of that was really out of the ballpark, also on UA (this was in 1979, though), was with my aunt and my late cousin (her son). He was suffering from a brain tumor at the time, and one of his last wishes was to come out to the Northwest to see my sister and I, his Godchildren. When he was on the plane, he had to use a couple of the devices that were keeping him alive, he was in a wheelchair, and he was in overall bad shape. The F/A, during the drink service, went up to my fairly distraught aunt (who was watching her son die slowly, literally) and asked "what would it like to drink?"

Needless to say, my aunt went more than a little nuts, and the FO came back to talk to her, and he agreed that it was completely out of line, and had a chat with the F/A and the ground staff, who refunded her ticket and put her and her son in first on the way back.


User currently offlineKrisworldB777 From Australia, joined Nov 2000, 571 posts, RR: 3
Reply 5, posted (13 years 10 months 2 weeks 2 days 22 hours ago) and read 3611 times:

I would definately say Qantas. Their whole operations are horrible. From check in to cabin service - they are all so up themselves. I hate flying Qantas and would much rather get good before, during and after flight service from Cathay Pacfic or Singapore Airlines - the latter certainly having the best in the world.

User currently offlineThe777Man From United States of America, joined Jul 1999, 6568 posts, RR: 55
Reply 6, posted (13 years 10 months 2 weeks 2 days 22 hours ago) and read 3592 times:

I've had met arrogant staff on SAS flights and also on Singapore Airlines. I don't want to go into details but those are the two airlines where I've met the most unfriendly staff. The777Man


Need a Boeing 777 Firing Order....Further to fly....CI, MU, LX and LH 777s
User currently offlineTan flyr From United States of America, joined Aug 2000, 1908 posts, RR: 0
Reply 7, posted (13 years 10 months 2 weeks 2 days 21 hours ago) and read 3580 times:

In 25 yrs of travel I have had bad/arrogant service encounters on almost all of them. UA does seem to have a larger attitude problem than others.
Sccutler, sorry you hada bad one on AA. But you do make a point, all of them take better care of the various elite status frequent flyers.

Once on Ladeco, in Chile, The F/A handed me a magazine and in broken english told me I could look at the pictures. She had no idea that I could read some spanish, and that my verbal spanish was a helluva lot better than her english. The look on her face when I replied in pretty good spanish was a real Kodak moment!


User currently offlineV Jet From Australia, joined May 1999, 719 posts, RR: 2
Reply 8, posted (13 years 10 months 2 weeks 2 days 21 hours ago) and read 3563 times:

I believe you will unfortunately find arrogant people on any airline in the world at some stage or in any customer service position for that matter. However IMHO it is immature of you to judge ALL who work for a particular organisation so harshly. Have you met all Qantas staff around the world? I certainly dont recall meeting you!!! Also it would be nice if people who write these opinions here would supply some of the details - that goes for stories about ANY airline.

User currently offlineAdvancedkid From United States of America, joined Jun 2000, 762 posts, RR: 2
Reply 9, posted (13 years 10 months 2 weeks 2 days 20 hours ago) and read 3552 times:

To me an arrogant airline is one with an agresseive market strategy and behaves unfriendly and uncooprative with other airlines. One of the most promimnent airlines that fits that criterion is AA.
Any comments???
Kindest regards,
Advancedkid


User currently offlineKindalazy From , joined Dec 1969, posts, RR:
Reply 10, posted (13 years 10 months 2 weeks 2 days 20 hours ago) and read 3550 times:

I'd have to agree with some others that, in general, United has a problem, particularly out of Chicago. I deem it more of a union mentality, a "thats not my job" attitude, vs Southwest, for example, where I don't get that vibe at all. Just my two cents....

User currently offlineJaysit From , joined Dec 1969, posts, RR:
Reply 11, posted (13 years 10 months 2 weeks 2 days 20 hours ago) and read 3549 times:

The only way you can get an answer to a question like this is to conduct a scientific survey involving thousands of travellers. So, the question is meaningless as proposed.

What next on this board?

Whats the world's cutest airline?
Whats the world's least arrogant airline?
What's the world's cutest airline with the bluest lavatory fluid?
Which airline has the best butter?
etc etc etc


User currently offlineLh526 From Germany, joined Aug 2000, 2363 posts, RR: 14
Reply 12, posted (13 years 10 months 2 weeks 2 days 20 hours ago) and read 3542 times:
AIRLINERS.NET CREW
FORUM MODERATOR

I was on Transit from Lima with KLM at Amsterdam, heading for FRA via Brussels due to a rerouting.
I had to change plane (and Airline) at AMS to Sabena (AMS-BRU, BRU-AMS).
The staff at the Sabena gate was very "arrogant" and didn't care about the passengers waiting for their flight to AMS.
The gate was closed till 30 min. prior to boarding, although the gate-waiting are was empty!
So we had to stand infront of the gate and keep starring on the Sabena staff sitting among empty seats.
So I decided to walk over to the Lufthansa gate and the first thing I saw was a smile on the LH personels face and A "guten Abend" (Good evening).  
Although the 737 AMS-FRA was full, I was offered a Jumpseat ad got to Frankfurt 2 hous earlier than estimated with Sabena.
SABENA - Such A Bluddy Experience Never Again!!!
Lufthansa, "There is no better way to fly"

MARIO
LH526
Lufthansa - There is no better way to fly



Trittst im Morgenrot daher, seh ich dich im Strahlenmeer ...
User currently offlineSushka From United States of America, joined Nov 1999, 4784 posts, RR: 14
Reply 13, posted (13 years 10 months 2 weeks 2 days 19 hours ago) and read 3515 times:

I think that Russian airlines are very arrogant. Once on Aeroflot I got up and the F/A told me Rudly to sit down, (not nicely!!!) And on Samara Airlines (from Russia Also)
I asked the Pilots if I could take some photos in the cockpit and they let me but after I was finished the F/A yelled at me really loud! They just dont know how to respect their customers



Pershoyu Spravoyu Litaki!
User currently offlineA330 From Belgium, joined May 1999, 649 posts, RR: 7
Reply 14, posted (13 years 10 months 2 weeks 2 days 19 hours ago) and read 3525 times:

lh526, I do not understand what you are trying to say.
It is absolutely normal that a gate is closed until 30 min. to departure!!

by the way, the Globeground (Lufthansa) staff at BRU are sometimes extremely arrogant. I know, I am there at least once a week...

I vote for the Gestapo Airline: El Al as the most arrogant of all.



Shiek!
User currently offlineSteman From Germany, joined Aug 2000, 1385 posts, RR: 7
Reply 15, posted (13 years 10 months 2 weeks 2 days 19 hours ago) and read 3516 times:

Ciao,
the only experience i had with EL AL was at their Rome office.
I just wanted to pick one of their timetable but they didn't let me in.
I know they have to face problems we can only imagine but they are still an airline, not a military transport command!!!

Ciao

Stefano


User currently offlineAdvancedkid From United States of America, joined Jun 2000, 762 posts, RR: 2
Reply 16, posted (13 years 10 months 2 weeks 2 days 19 hours ago) and read 3509 times:

You guys made me laugh. I like all your comments
and experiences though. I happened to have grown
up in Germany myself and still do have a special affection to/with LH. I also have friends working for
Lufthansa in HAM and FRA. I know that in certain cases
LH is allowed to be arrogant at their own home where
the competition hasn't much to offer!! Otherwise Lufthansa takes a very different mentality and approach
abroad. Lufthansa is probably the best or second best European airline regardless. You simply can't compare dwarf Sabnea with Lufthansa.
Cheers allerseits, Buenas Tardes Limeno for LH 526?
One day I will hop to Lima too!
Advancedkid >>Atlanta


User currently offlineJohnboy From United States of America, joined Aug 1999, 2592 posts, RR: 7
Reply 17, posted (13 years 10 months 2 weeks 2 days 19 hours ago) and read 3497 times:

Re: the LADECO flight. Although I wasn't there, I'd say the more arrogant route would have been to just throw you a Spanish magazine and not even care whether you could read it or not. At least the FA made an attempt to know there was ostensibly someone who might not speak Spanish on the flight, and was trying to be nice. How could she know that you spoke Spanish? Perhaps your reaction was the more arrogant? Your details don't give much of a clue surrounding the situation.

User currently offlineFlaps From United States of America, joined Feb 2000, 1274 posts, RR: 4
Reply 18, posted (13 years 10 months 2 weeks 2 days 19 hours ago) and read 3482 times:

Arrogance and ignorance often beget more arrogance and ignorance.

No airline or employee is perfect and unfortunately many are far from being so. I have spent many hours reading posts on this forum with particular emphasis on those dealing with customer service problems and issues. I do this in an effort to improve service to our customers and also to assist my employees in better understanding the needs of and dealing with these customers.

Having said that, I am often struck by the level of arrogance and ignorance displayed by some of the so-called frequent flyers on this forum. More often than not you will find yourself treated in same manner that you treat others. If you approach a gate agent or crewmember with a smile and politely state your case you will most likely recieve the same in response. If you approach them in a rude and demanding manner you will recieve the same in return. Airline employees are people just like yourselves. They are not servants. Treat them with the dignity and respect they deserve and you will in turn recieve the dignity and respect that you deserve.



User currently offlineUdo From , joined Dec 1969, posts, RR:
Reply 19, posted (13 years 10 months 2 weeks 2 days 19 hours ago) and read 3480 times:

Arrogance&Ignorance = Lufthansa
Why? I'm tired of writing about their "performance", please check my eralier comments on LH, there are many...

What can we do against arrogant airlines? IGNORE THEM and fly the alternative!


Regards
Udo



User currently offlineGKirk From UK - Scotland, joined Jun 2000, 24936 posts, RR: 56
Reply 20, posted (13 years 10 months 2 weeks 2 days 18 hours ago) and read 3458 times:

It has to be BA and LH.


When you hear the noise of the Tartan Army Boys, we'll be coming down the road!
User currently offlineCaribb From Canada, joined Nov 1999, 1637 posts, RR: 8
Reply 21, posted (13 years 10 months 2 weeks 2 days 17 hours ago) and read 3429 times:

I can't say an entire airline can be arrogant but I have come across a few moments where specific personnel have been. For instance;

Air Canada - Montreal.. While waiting in the check-in line I heard an Air Canada employee raising her voice to a group of Asian travelers. Apparently a young girl had left her bag out of the check in line by the window and the AC rep was trying to explain to here it was not permitted to leave the bag unattended. No one in the family (I presume they were a family) was able to speak English or French and clearly did not understand what this woman was saying. Rather than getting a translator or walking over and pointing to the bag and politely and quietly indicating in some way it must be kept with her, she began raising her voice to them without success if conveying her message. Eventually she began yelling at them and quite frankly embarassed the entire group, herself, the airline and made most of us in line feel very uncomfortable. They became very worried and were clearly extreamly confused over what the rep was so upset about. Raising her voice didn't make any of them understand her any better. When I got to the counter I questioned my check in clerk about Air Canada's policy towards their customers and pointed out that AC was, at that time, trying very hard to build up a trans-Pacific market and that this clearly was wrong and goes against the grain of common decency (as well as marketing strategies and common sense for any decent business). The agent apologized to me and said they were unable to control all their personel. I suggested that women not be put in charge of handling passengers through check in. I also pointed out that now Air Canada owns and operates CP it is easy to be arrogant with passengers and get away with it knowing full well we'll be back whether we like it or not. I did mention I had Royal as an alternative.

It was only one experience but it did upset me. I know from my experience it was not representative of most AC employees and was very unusual. However, if those travelers were on their first ever flight it would have left a permament lasting impression of Air Canada, Montreal and Canadians.. whatever happened to "the customer is king" ?


User currently offlineLh526 From Germany, joined Aug 2000, 2363 posts, RR: 14
Reply 22, posted (13 years 10 months 2 weeks 2 days 17 hours ago) and read 3429 times:
AIRLINERS.NET CREW
FORUM MODERATOR

The Sabena Staff simply was in bad mood (as it is very often)

The staff at the Sabena gate was very "arrogant" and didn't care about the passengers waiting for their flight to BRU.
The gate was closed till 30 min. prior to boarding, although the gate-waiting are was empty!
The Sabena Personell was waiting in that Area. Why couldn't they simply open it and let us waiting passenegrs have a seat??? No, they waited for time to pass by. That's the best way to lose a customer.

MARIO
LH526

Lufthansa - There is no better way to fly



Trittst im Morgenrot daher, seh ich dich im Strahlenmeer ...
User currently offlineLh526 From Germany, joined Aug 2000, 2363 posts, RR: 14
Reply 23, posted (13 years 10 months 2 weeks 2 days 17 hours ago) and read 3425 times:
AIRLINERS.NET CREW
FORUM MODERATOR

SORRY FOR MY BAD ENGLISH

The Sabena Staff simply was in bad mood (as it is very often)

The staff at the Sabena gate was very "arrogant" and didn't care about the passengers waiting for their flight to BRU.
The gate was closed untill 30 min. prior to boarding, although the gate-waiting are was empty!
The Sabena Personell was waiting in that Area. Why couldn't they simply open it and let us waiting passenegrs have a seat??? No, they waited for time to pass by. That's the best way to lose a customer.
They even played fools with us (laughed at us)...........

MARIO
LH526
Lufthansa - There is no better way to fly



Trittst im Morgenrot daher, seh ich dich im Strahlenmeer ...
User currently offlineWilcharl From United States of America, joined Jun 2000, 1166 posts, RR: 3
Reply 24, posted (13 years 10 months 2 weeks 2 days 16 hours ago) and read 3418 times:

I would have to say DL is the most arrogent of the domestic carriers. They are just starting not to see FL as the offical airline of the floida gator. A lot of people with high seniority that do business the "old" way = poor customer service. I flew to CDG on DL and back on SR via zurich. I wrote DL a letter saying that their partner SR was 1000 times better and sent a copy to SR. SR sent me an appology for DL's actions and thanked me for complimenting their wonderful service this came from zurich via int. air mail within 2 wks. DL whose HQ is a 15 minute drive from my house responded 3 months later with a generic form letter appoligy that was bairly related to the issues i addressed. Ive only flown DL, SR, NW, and VS international and DL was defently the worst. Even NW was better then DL


25 VirginA340 : AA and BA are right up there because of their poor treatment to Legend and Virgin as well as AA. DL and UAL were rated low satisfaction, little saving
26 Eireman : Any airline that lets a flight go with empty first/bix class seats without a good reason to upgrade some passengers.
27 Red Panda : yes, thatz an interesting topic. but I totally agree w/ FLAPS. let's see what FLAPS say.
28 DeltaSFO : At SFO, ORD, and DEN, United employees strut around like they own the place, for good reason. At DFW and MIA, American employees are in control and th
29 Mas777 : Having flown BA for over 15 years to Malaysia & around the world - they really take the biscuit not just because they are pulling out of Malaysia (whi
30 GUNDU : SIA arrogant???I think you mean Cathay Pacific.They refused to check us in,and they only checked us in 30 min before the flight was supposed to depart
31 Heavierthanair : Attempting to move people across the Atlantic in a 757 is definitely arrogant. Even moving people across Lake Michigan in one of those tubes, a 50 min
32 WiLdmanVzla : If arrogant means bad service... no doubt!!!! AMERICAN AIRLINES IS THE MOST ARROGANT AND THE WORST AIRLINE IN THE WHOLE WORLD
33 Post contains images LanChileA340 : I would have to say THE most arrogant airlines are QANTAS and AEROLINEAS ARGENTINAS. This I say by personal experience on various flights with these c
34 Post contains images AJ : I'm with you V-Jet, I can't recall being arrogant to anyone on Qantas, and I can't recall meeting a 'Krisworld777'. Any airline is made up of thousand
35 HPA318 : the nastiest ground/flight staff, they all think theyre models or too good to serve you...
36 KrisworldB777 : I write in reply to an e-mail directed at me. Now, I have flown Qantas heaps of times and I now refuse. Here are some of the experiences I have had: -
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