Sponsor Message:
Civil Aviation Forum
My Starred Topics | Profile | New Topic | Forum Index | Help | Search 
Extra: Passenger Bill Of Rights, Its Coming!  
User currently offlineFXramper From United States of America, joined Dec 2005, 7180 posts, RR: 86
Posted (7 years 5 months 4 weeks 16 hours ago) and read 4153 times:
Support Airliners.net - become a First Class Member!

http://www.dfw.com/mld/dfw/business/16533365.htm

All relevant comments welcome.  yes 

66 replies: All unread, showing first 25:
 
User currently offlineAfrikaskyes From United States of America, joined Sep 2005, 141 posts, RR: 0
Reply 1, posted (7 years 5 months 4 weeks 13 hours ago) and read 4081 times:

Does this so called "bill of rights" pertain to the guy who purchased a $59 roundtrip ticket to Tampa, who checks his curbisde baggage 32 minutes before departure, who arrives into Tampa without his baggage because of the TSA bag screening que, and who demands a free roundtrip ticket because his bag is delayed?

Just curious


User currently offlineNecigrad From United States of America, joined Sep 2001, 183 posts, RR: 0
Reply 2, posted (7 years 5 months 4 weeks 12 hours ago) and read 4051 times:

Quote:
Establishing procedures for airlines to return passengers to a terminal gate after three hours on the tarmac.

This is actually a good idea... were it always possible. Gates aren't always available, so how would you do this in that case? The airlines don't always have control of what gates are avialable. And while I say it's a good idea, other then the discomfort of being stuck there, what exactly is the problem? And why THREE hours? Why not two? Or four?

Quote:
Requiring airlines to respond to complaints within 24 hours and resolve them within two weeks.

You call my airline up they'll "respond" almost immediatly. And usually with a resolution. But to require them to "resolve"? So ever single passenger needs to be happy? A resolution means both parties are satisfied that the resolution is acceptable. I've got news for the world. A lot of pissed off airline passengers will NEVER feel some issues have been "resolved".

Quote:
Forcing airlines to publish a list of chronically delayed flights online.

YEAH! I just have to be told that if I fly out of EWR that 78% of the flights there leave at least a half hour late. If you don't already know there's delays, well, you're not gonna look for this information anyway.

Quote:
Compensation for bumped passengers or passengers whose flights are delayed by more than 12 hours at 150 percent of the ticket price.

Why? You've agreed to the Contract of Carrige that specifies compensation. There are also some Federal laws that address this as well. Don't like it? DON'T FLY! And why 12 hours? And what about weather delays? Traffic delays? Delays initiated by weather or traffic that become delayed further due to crew, curfew, etc.?

Quote:
Compensation for passengers whose baggage is lost or mishandled.

That's already done, and also part of the Contract of Carrige.

Quote:
Creation of a Passenger Review Committee made up of nonairline consumers to review and investigate complaints.

Would this group be made up of the same whiney people from SNA that get upset that their flight is delayed by fog, then cancelled because of curfew? The police in many municipalities do this, and there's always complaints about the process.

This all comes down to customer service. If you don't like it, fly someone else. When your second airline choice does the same thing, instead of realising that things actually do just happen, go to another airline. And another. When you run out of airlines, go to Amtrack, because they've got such a better track record. When they piss you off, drive. When the cost of driving gets to high, WALK!

WAAAHHH!!!!

/rant

Sorry.


User currently onlineEA CO AS From United States of America, joined Nov 2001, 13504 posts, RR: 62
Reply 3, posted (7 years 5 months 4 weeks 11 hours ago) and read 4029 times:
Support Airliners.net - become a First Class Member!

Passenger Bill Of Rights, Its Coming!

 rotfl  rotfl  rotfl  rotfl  rotfl  rotfl  rotfl  rotfl  rotfl  rotfl 

No it's not. Sorry, but even well-organized attempts were shot down in Congress. They definitely won't go anywhere based on some woman with a blog.



"In this present crisis, government is not the solution to our problem - government IS the problem." - Ronald Reagan
User currently offlineSaab2000 From Switzerland, joined Jun 2001, 1610 posts, RR: 11
Reply 4, posted (7 years 5 months 4 weeks 10 hours ago) and read 3991 times:

Quoting Necigrad (Reply 2):
This is actually a good idea... were it always possible. Gates aren't always available, so how would you do this in that case? The airlines don't always have control of what gates are avialable. And while I say it's a good idea, other then the discomfort of being stuck there, what exactly is the problem? And why THREE hours? Why not two? Or four?

Gates are almost always available. When I used to fly in Switzerland it was the airport authority who controlled the gates.

How do you think it feels when our gate was occupied in CHS a year or so ago and we were late and every single other gate was open. But I had to tell the passengers that they could not get off the plane because there are no gates available. The passengers are pretty dumb, but even they could see that there were a dozen open gates and they were stuck on our plane until the other plane pushed. What a joke!!!

Either open up gate space for all airplanes as is done at most European airports or use remote parking stands and bus the passengers. There is truly almost NEVER an excuse for leaving passengers on an airplane on the ground for hours.



smrtrthnu
User currently offlineAfay1 From United States of America, joined Oct 2001, 1293 posts, RR: 3
Reply 5, posted (7 years 5 months 4 weeks 9 hours ago) and read 3967 times:

The problem is that the two sides are on the opposite extreme for non-elite passengers. On the one side are the airlines who in many "delay" cases lie, cheat, and steal whatever they feel they can get away with, and the other hand is the guy in the stained t-shirt who does indeed curbside checks in 12 bags on a flight from Fresno to Fort Lauderdale 28 minutes before departure and freaks out when they didn't make the flight...The middle ground of common sense and pragmatism has been lost...

User currently offlineFlying_727 From United States of America, joined Jun 1999, 435 posts, RR: 5
Reply 6, posted (7 years 5 months 4 weeks 7 hours ago) and read 3917 times:

Isn't the fraction of lost baggage actually really low, like a fraction of one percent? Also, I don't believe the airlines should have to pay or get bad marks for temporarily lost or late baggage due to irregular operations during storms or other disruptions. In these cases, not even the best airlines or the best operations planners can prepare.

Flying_727


User currently offlineAirframeAS From United States of America, joined Feb 2004, 14150 posts, RR: 24
Reply 7, posted (7 years 5 months 4 weeks 7 hours ago) and read 3905 times:

This is funny. They tried to do this in 1999. Now, 7 years later congress is now trying to pass a bill of rights. IIRC, the airlines opposed this and each carrier set up their own 'Improved Customer Services Standards'. I know that AS started that on its own.

Why do we need a bill of rights when the Contract of Carriage still exists?!

Quoting Afrikaskyes (Reply 1):
Does this so called "bill of rights" pertain to the guy who purchased a $59 roundtrip ticket to Tampa, who checks his curbisde baggage 32 minutes before departure, who arrives into Tampa without his baggage because of the TSA bag screening que, and who demands a free roundtrip ticket because his bag is delayed?

Boy, if I was still working at the AS gate in SEA, I'd be telling that dude the boarding procedure rule and go to the Customer Service Center next to gate D2. You snooze, you lose!



A Safe Flight Begins With Quality Maintenance On The Ground.
User currently offlineTango-Bravo From United States of America, joined Jun 2001, 3802 posts, RR: 29
Reply 8, posted (7 years 5 months 4 weeks 6 hours ago) and read 3867 times:

Quoting FXramper (Thread starter):
Passenger Bill Of Rights, Its Coming!

Not so hasty here... The airlines will soon enough figure out which members of Congress they need to buy off to keep it from happening and, voila... there will be much talk and no Passenger Bill of Rights... perhaps a few meaningless promises from the airlines to "try harder" and some high-sounding revisions to their customer service commitments that will amount to nothing more than empty rhetoric to create the illusion that "Congress and the airlines are doing something" about the deteriorating level of ailine customer service, but nothing more.


User currently offlineCoa747 From , joined Dec 1969, posts, RR:
Reply 9, posted (7 years 5 months 4 weeks 6 hours ago) and read 3844 times:

I for one welcome this. Having worked for the airlines and been a passenger I have seen both sides. You are pretty much at the airline's mercy when things go south. I would like to see language in the bill specifically pertaining to extended delays. No more of this spending 3 days in the airport business because we don't have any open seats. Airlines should be required to get you out within a certain window of time, after that they should be required to put you on any carrier they can find to get you out. I have had calls from many family members and friends who have gotten jerked around by the airlines. They call me because I know who to talk to to get things done. When they talk to the airlines there is no seats for three days. When I talk to them not only is there a seat but its on the next flight. Some airlines are better than others but overall they are average at best.

User currently offlinePolymerPlane From United States of America, joined May 2006, 991 posts, RR: 3
Reply 10, posted (7 years 5 months 4 weeks 6 hours ago) and read 3803 times:

Quoting AirframeAS (Reply 7):

Why do we need a bill of rights when the Contract of Carriage still exists?!

Because the contract is one sided. Without warsaw convention and other "basic rights" conventions, Airlines are probably going to take your money and say screw you.

Cheers,
PP



One day there will be 100% polymer plane
User currently offlineChris133 From United States of America, joined Oct 2005, 303 posts, RR: 0
Reply 11, posted (7 years 5 months 4 weeks 4 hours ago) and read 3741 times:

Quoting Coa747 (Reply 9):
You are pretty much at the airline's mercy when things go south. I would like to see language in the bill specifically pertaining to extended delays. No more of this spending 3 days in the airport business because we don't have any open seats. Airlines should be required to get you out within a certain window of time, after that they should be required to put you on any carrier they can find to get you out.

Well it seams that most of the time you are victum of the system and not the airline. Do you think that airlines want to keep you stuck on a plane for long times, just to make you made and never fly them again? As was mention in a previous thread, the FAA has something to do with it. Like not being able to get out of line for departure slots with out losing your turn. ATC and airports telling airlines that they will have runways open and then they don't, or other things like that. Its any airlines best idea to get the plane back to a gate, it just all around saves money. Don't get me wrong, there are times when airlines make bad decisions (like doing a wx divert to a station that can't handle a plane of its size).


User currently offlineAirframeAS From United States of America, joined Feb 2004, 14150 posts, RR: 24
Reply 12, posted (7 years 5 months 4 weeks 4 hours ago) and read 3719 times:

Quoting PolymerPlane (Reply 10):
Airlines are probably going to take your money and say screw you.

They've been doing this since 'the beginning of time' anyway. PAX just need to wake up, smell the coffee and follow the rules and they'll be fine.



A Safe Flight Begins With Quality Maintenance On The Ground.
User currently offlinePolymerPlane From United States of America, joined May 2006, 991 posts, RR: 3
Reply 13, posted (7 years 5 months 4 weeks 3 hours ago) and read 3658 times:

Quoting AirframeAS (Reply 12):
They've been doing this since 'the beginning of time' anyway. PAX just need to wake up, smell the coffee and follow the rules and they'll be fine.

Just because they have done this since the beginning of time, doesn't make it right. Sometimes pax follows the rule and they still get f in the a

Cheers,
PP



One day there will be 100% polymer plane
User currently offlineNecigrad From United States of America, joined Sep 2001, 183 posts, RR: 0
Reply 14, posted (7 years 5 months 4 weeks 3 hours ago) and read 3641 times:

Quoting Saab2000 (Reply 4):
Gates are almost always available. When I used to fly in Switzerland it was the airport authority who controlled the gates.

I uderstand your example of gates being open but not available. But there are also sutuations, especially high desity but small airports, that when hit by weather will have every gate full, plus gates that have pushed and were held, or flights that landed, and there are no gates open. It happens, and SNA would be a perfect example offhand. It doesn't happen all the time, but it's going to happen, and often enough that it won't be the exception.

Quoting Flying_727 (Reply 6):
Isn't the fraction of lost baggage actually really low, like a fraction of one percent?

The MBR, even when insanely high (20.0+) is mishandled bags per 1000 passengers. So yeah, it's less then 1 percent, but that also means, given a reasonable 5.0 and 150 pax a flight you're talking 1 passenger for every 4 flights is missing a bag, roughly. That number MAY include damage, not sure, but still, that's not exactly good.

Quoting Coa747 (Reply 9):
No more of this spending 3 days in the airport business because we don't have any open seats. Airlines should be required to get you out within a certain window of time, after that they should be required to put you on any carrier they can find to get you out.

You're saying that airlines should be prohibited from overselling then. And what about weather? Furthermore, there are already laws in place in the US about this. We had a LAS-JFK flight depart right before a Nor'Easter hit the northeast US. It did a turnback to LAS over KANSAS! That's like halfway. The reason was that while the alternate (BOS) was good, ther was no way we would be able to get the passengers to JFK for several days. We're required, by law, to deliver the passenger for a flight to their destination within 72 hours. If this cannot be done, they must be returned to their departure city. So all those people that might have been able to get back, by law, get screwed because we were prohibited from delivering them to BOS and renting a bus 4 or 5 days later to JFK, or even another flight. And I also remember that these people were stuck for well over a week. It's a well intentioned law, but it doesn't always go the way it's intended. Simply saying "So many days" or "X amount of hours" guarantees failure. It may not be the first day, or the second, but eventually, and definatly within a year soething will happen. And then you have all these passengers yelling and screaming about their rights and the airline can just say "Talk to your Congressman. We are following the law they passed to protect you." FORCEING change doesn't work. You need to encourage or convice that change is good. I'm not suggesting things like tax breaks by the government (which is how I thought that sounded), but to convince the airlines that if service doesn't improve they'll lose passengers. And if the passengers realise that they have the power to not buy tickets, they'll eventually win.

For the record, I've been in the industry since '98. Not a long time compared to many here, but enough. I remember how it was when I first started. Even before 9/11 it was improving. The industry is improving itself. Leave it be. Point out the problems to the airlines and leave them to their own devices to fix them. They will.


User currently offlineCadet57 From United States of America, joined Jul 2005, 9085 posts, RR: 31
Reply 15, posted (7 years 5 months 4 weeks 2 hours ago) and read 3623 times:

Quoting Necigrad (Reply 2):
The airlines don't always have control of what gates are avialable

Thats why you shut down where you are, or on a patch of ramp, pull up a stair truck and bus the pax in.



Doors open, right hand side, next stop is Springfield.
User currently offlineFalcon84 From , joined Dec 1969, posts, RR:
Reply 16, posted (7 years 5 months 4 weeks 2 hours ago) and read 3609 times:

Quoting Necigrad (Reply 2):
Gates aren't always available, so how would you do this in that case?

I believe under that aborted 1999 proposal, the government naively stated that airlines had to share gates when one airline was out of them. Yeah, right! So, Airline A is gonna loan a gate to Airline B, and mess up THEIR ops? Plus the fact that Airline A has no computers at Airline B's gates.

And, often, just because a gate is sitting empty doesn't necessarily mean it's "open". Especially in a hub operation, you have a flow pattern, and you have to change that quite often as it is. And what good will it do if you do bring that plane into a gate reserved for another flight, then that flight could be without a gate for an extended period of time.

Unfortunately, neither customers nor the government are experts into the myriad of issues that come up by these supposedly "common sense" proposals.

Quoting Flying_727 (Reply 6):
Isn't the fraction of lost baggage actually really low, like a fraction of one percent?

Yes. One of the most overblown things the media and customers complain about are the number of lost bags. Unless you're talking about a major weather event, where bags will get separated from customers, the number is quite low.

Quoting Coa747 (Reply 9):
No more of this spending 3 days in the airport business because we don't have any open seats.

And how do you create seats on your carrier, or others, after a major winter snowstorm in Denver, 4 days before Christmas? You tell me that? Trust me, if you've really worked for an airline, you'd know that when you're talking a boatload of customers, you try to move them any way you can. But when the other guy has no seats either, then what do you do?

Or, is someone going to propose bumping customers from the flights they're on and have paid for, simply to get out people who were impacted by weather? I don't think so.

This won't come to pass. It simply won't. The airlines will simply pass on any and all costs to the consumer to compensate for the expenses it would entail, and that would be the end of it.


User currently offlineAirframeAS From United States of America, joined Feb 2004, 14150 posts, RR: 24
Reply 17, posted (7 years 5 months 4 weeks 2 hours ago) and read 3579 times:

Quoting PolymerPlane (Reply 13):
Sometimes pax follows the rule and they still get f in the a

AH HA! Keyword here: SOMETIMES! It should be ALL the time. Pax play stupid all of the time. I have followed the rules: arrive on time, get my butt through security immediately after checking in and be at my gate 35 mins before boarding time. Worked for me and NEVER got screwed over.

Play the airline's game and you'll be fine, that isnt too difficult to do.



A Safe Flight Begins With Quality Maintenance On The Ground.
User currently offlineTango-Bravo From United States of America, joined Jun 2001, 3802 posts, RR: 29
Reply 18, posted (7 years 5 months 4 weeks 2 hours ago) and read 3570 times:

Quoting PolymerPlane (Reply 10):
Airlines are probably going to take your money and say screw you.



Quoting AirframeAS (Reply 12):
They've been doing this since 'the beginning of time' anyway.

With which I will respectfully disagree. Back when airlines actually competed with each other on the basis of service and schedule reliability, airlines were much more motivated than today to provide a high level of service and genuine respect to their customers in the interest of earning customer loyalty... and the results of their motivation were plain to see in tangible ways.

Contrast that with today, where service is typically indifferent at best, where airlines have come to the realization that customer "loyalty" can be easily bought in spite of sometimes wretched service through the "one-two punch" of cheap fares and frequent flyer freeloader giveaways. What motivation do customers today give airlines to "try harder" to consistently offer a high quality level of service when customers have made it clear to ailrines that they will readily allow their "loyalty" to be bought (through giveaway schemes) rather than earned by consistent levels of customer service?


User currently offlineANother From , joined Dec 1969, posts, RR:
Reply 19, posted (7 years 5 months 4 weeks 2 hours ago) and read 3555 times:

I certainly hope the Congress doesn't make the same mistake made by the European Commission. Raising passengers expectations that they are 'entitled' to compensation when their flights are delayed has only resulted in chaos whenever fog or snow hits an airport.

Message to passengers. Hey! It's snowing out there. We'll do our best to get you to your destination as soon as we can, but don't expect miracles.


User currently offlinePolymerPlane From United States of America, joined May 2006, 991 posts, RR: 3
Reply 20, posted (7 years 5 months 4 weeks 1 hour ago) and read 3504 times:

Quoting AirframeAS (Reply 17):

AH HA! Keyword here: SOMETIMES! It should be ALL the time. Pax play stupid all of the time. I have followed the rules: arrive on time, get my butt through security immediately after checking in and be at my gate 35 mins before boarding time. Worked for me and NEVER got screwed over.

You misread my statement. What I meant was even if you follow the rule sometimes you still get f in the a by the airline. Don't tell me if you play by the rule you'll never get f in the a by the airline, because you'll be lying and a lot of people that have experienced this will disagree.

Cheers,
PP



One day there will be 100% polymer plane
User currently offlineFalcon84 From , joined Dec 1969, posts, RR:
Reply 21, posted (7 years 5 months 4 weeks 1 hour ago) and read 3497 times:

Quoting PolymerPlane (Reply 20):
Don't tell me if you play by the rule you'll never get f in the a by the airline, because you'll be lying and a lot of people that have experienced this will disagree.

Give us an example. You could be talking about anything. What's a good example of what you mean?


User currently offlinePolymerPlane From United States of America, joined May 2006, 991 posts, RR: 3
Reply 22, posted (7 years 5 months 4 weeks 1 hour ago) and read 3479 times:

Well the example given in the article above shows the pax did nothing wrong, but they get screwed.

There's a lot of other examples. You can browse through this forum and found several good examples of pax getting screwed by the airlines, even though they played by the rule.

My example, I have a family that books a first class ticket on Delta from LAX to BDL, transit in ATL. She got bumped to economy in ATL, because DL cancelled her ATL-BDL flight and bumped her to a flight 3 hours later, without any compensation and even lunch voucher. She was on time on the LAX-ATL flight, and had about 1 hour to transfer in ATL. There's no weather problem and DL did not give any explanation at all. She even had to fight for her seat on the next flight.

What did she do wrong? she got screwed by DL just because she's flying them. I know you guys will argue contract of carrier says the carrier only responsible to transport her from point A to B. That is exactly the problem here. Airline is not responsible because contract of carriage is a one sided agreement, like I argued before.

Cheers,
PP



One day there will be 100% polymer plane
User currently offlineGentFromAlaska From United States of America, joined Feb 2005, 3050 posts, RR: 1
Reply 23, posted (7 years 5 months 4 weeks ago) and read 3435 times:

I think a passenger bill of rights already exists, well sort of in rule 240 http://airtravel.about.com/cs/delays/a/rule240.htm  scratchchin 

As mentioned above the rule is most likely part of or incorporated in the air carriers contract of carriage.

That I'm aware of rule 240 doesn't discuss aircraft stranded on the TARMAC but it may compensate for late arrival on the other end. Air carriers as a general rule are not responsible for weather delays however there may be some of those instances which don't fit neatly.

As the article above mentions. rule 240 is not mandatory, contract your favorite U.S. flagged air carrier(s) to see if they have this policy established and ask them for a copy.



Man can be taken from Alaska. Alaska can never be taken from the man.
User currently offlineZKSUJ From New Zealand, joined May 2004, 7084 posts, RR: 12
Reply 24, posted (7 years 5 months 3 weeks 6 days 20 hours ago) and read 3354 times:

Quoting Necigrad (Reply 2):
And what about weather delays? Traffic delays? Delays initiated by weather or traffic that become delayed further due to crew, curfew, etc.?

Couldn't agree more with you. In these cases, it is out of control of the airlines. Some PAX have to realise that.


25 Australia1 : The only thing this nonscience will do is push up airfares, due to increased labour costs & handling. Anyone who can't see this is simply ignorant.
26 Aa757first : So she should never fly DL again. And, if enough people have bad experiences, they won't fly DL, forcing them to improve their standards. AAndrew
27 Tango-Bravo : Very true... kinda' like the way defensive medicine which medical professionals in the U.S. are compelled to practice by litigation gone amuck has ac
28 JetBlueGuy2006 : I think that there is one good thing in the PBOR. The rule about returning PAX to the terminal after an x amount of time. They had the "creator" of th
29 PPVRA : Could they not sue the airline for stranding them on the tarmac for 10 hours? No available gates my a$$! Pull some planes out of gates, get the people
30 GentFromAlaska : Concur, even if there is not s gate for the aircraft to return to. The air carrier could have moved the aircraft to the bullpen holding area of the a
31 Tango-Bravo : Or, the case of an MD-80, the aircraft carries its own airstairs at the lower rear fuselage that can be used for boarding and deplaning as well as an
32 PanAmOldDC8 : I agree that all passengers are entitled to their rights, however I just hope that the rules don't hamsting the airlines so much that they will not o
33 Necigrad : A legitimate medical problem will ALWAYS be accomadated. Usually it's making another inbound flight lose their gate. But I know we would pull a plane
34 VEEREF : Does this "Passenger Bill of Rights" also come with a "Passenger Bill of Responsibilities"? Of course not, this is the USA!
35 Sfomb67 : I'll munch to this ! Wonder what would have happened on this American flight if some big wig US Senator would have been on it. Bet your a$$ they woul
36 Necigrad : Actually, as airline employees we try to piss off everyone equally. No other industry can piss of more people and this is why!
37 EA CO AS : Personally, I'm somewhat irked by anyone who attempts to attach the phrase "Bill of Rights" to something as insignificant as customer service issues -
38 Chris133 : Good luck with that one. Most airports want nothing to do with pax deplaning anywhere other than the terminal due to security.
39 Falcon84 : It isn't a "Bill of Rights". It's more a money grab, because some people think they should be compensated even if the weather is bad. If any improvem
40 ODwyerPW : great. bring on the lawsuits.
41 AirframeAS : I like this idea...gives PAX something to really think about so that they follow the rules....
42 Post contains images Ctbarnes : There is. It's called a customer service culture built on the premise of, "follow our rules, or else!" Perhaps this, as postulated by Michael Boyd a
43 Coewraatysaz : I think too much blame is put on the airlines, and part of this propoganda comes from the government themselves. People don't realize that a large ma
44 Post contains images Tango-Bravo : Not only a money grab waiting to happen... Regardless of whether a Passenger Bill of Rights (PBOR) is enacted, the mere discussion of the issue gives
45 Post contains images Falcon84 : #8 Cracks me up. Simply waive all penalties when the weather is bad, and just get me the hell there, even though I know you can't do anything about i
46 AirframeAS : #2 really makes me laugh... Its ok for them to blow up at the ticket agents but its not ok for us to give them the same treatment back?! C'mon now...t
47 Falcon84 : Here's a few ideas for a "Passenger Bill of Responsibilities": 1. Treat us with respect. No delay is worth us being called names, being threatened, b
48 Tango-Bravo : "...a two way street" is the way #2 is worded; however, any airline customer service employee knows how this will work in the real world. Makes me la
49 Falcon84 : Thank you! You are rude to someone this day and age if they don't get what they want, and don't hear what they want. Give that man a Mary Schiavo voo
50 Post contains images FXramper : Or force airlines to make changes to their SOPs.
51 Falcon84 : SOP?
52 Tango-Bravo : Would assume it is used as the acronym for Standard Operating Procedure -- perhaps as in how airlines routinely overschedule and understaff their ope
53 Ctbarnes : Er, no. It's not OK. Either for customers to be abusive, nor for agents to be abusive back. This is not the Jerry Springer show, and getting into a p
54 Jetdeltamsy : Most airline Customer Service Plans deal with situations like this..at least to some degree. I am surprised how AA handled this. Very bad planning. He
55 IAirAllie : And when the hard stands are full? What about smaller airports without busses or airstairs that can handle a larger aircraft? When this is an option
56 Jetdeltamsy : When one diverted aircraft empties at a gate, the aircraft should be repositioned to allow another full aircraft to pull up and allow the passengers
57 Post contains images OPNLguy : Passage of an Airline Bill of Rights Law as a result of the Dec. 29th weather event at DFW is likely to demonstrate another law, namely the Law of Uni
58 AirframeAS : And I agree with you. Oh, I know this. I was an agent for AS. If a customer was rude to me (Being rude to a deaf guy isn't what you want to do...), I
59 Ckfred : You have to remember that in the U.S., most airports lease gates to airlines for exclusive use. If an AA plane is sitting in the penalty box at ORD b
60 IAirAllie : They already do that.
61 Post contains links PHLBOS : IIRC, wasn't this already explored and somewhat acted in 2001... until the 9/11 economic fallout and security upgrades took place? http://www.airliner
62 Falcon84 : Correct. Bad ideas have a way of coming back, time after time.
63 GentFromAlaska : One passenger saga who was on this flight is being aired today (Tuesday Jan 30) on the Fox News channel O'Reilly Factor. The show airs again tonight a
64 Post contains images PHLBOS : The one thing I did notice was that many airline websites (along w/Expedia, Travelocity, etc.) started posting the percentage that particular flight
65 Post contains images LH423 : I think it's something like 200 000 out of 30 million bags checked in a year, that's 0,6% of all bags checked in that are never recovered. I believe
66 Smashme33 : Yep, unfortunately. It's a shame that companies with the money and power to treat "the little people" fairly often choose ways to avoid it. Airlines
Top Of Page
Forum Index

This topic is archived and can not be replied to any more.

Printer friendly format

Similar topics:More similar topics...
Northwest And The Passenger Bill Of Rights posted Sat Dec 30 2006 16:35:37 by Nuggetsyl
Pax Bill Of Rights: Opinions posted Wed Jan 16 2002 21:23:34 by EWRvirgin
What Do You Think Of The New "Pax Bill Of Rights"? posted Wed Jun 13 2001 02:17:52 by LAX
Do We Need A Passengers Bill Of Rights posted Thu May 10 2001 15:30:56 by Flybulldog
Passenger Bill Of Rights posted Sat Mar 20 1999 19:42:26 by Joe
BLOG: Coalition For Airline Passenger's Bill Of Ri posted Thu Jan 25 2007 22:11:49 by Tercer
Emirates Will Launch The Passenger Version Of 748 posted Mon Jul 17 2006 09:41:03 by Leelaw
Any Chance Of 3-class Seating Coming Back On DL? posted Sun Mar 12 2006 06:29:12 by DL4EVR
Passenger Numbers Of Milano-airports? posted Wed Apr 13 2005 09:56:31 by MD 11
Uefa Cup Final: 32 Extra Flights Out Of MRS posted Sun May 16 2004 23:23:44 by KL911