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US Airways And PHL Baggage. Any Improvements?  
User currently offlineBinMonster From United States of America, joined Jan 2007, 215 posts, RR: 0
Posted (7 years 7 months 3 weeks 4 days 2 hours ago) and read 4973 times:

I am new to the forum and my first post.

Recently US Airways has been the topic of many threads, while reading many of these threads members have posted remarks about the baggage turn around in PHL.

What has HP management done to achieve a turn around?
Does anyone have updated performance numbers to show results?
What changes were responsible for improvements?
Will these changes take root or will the station degrade back to the old ways?
Did HP use different management style/system than the original US management?

28 replies: All unread, showing first 25:
 
User currently offlinePHLJJS From United States of America, joined Oct 2005, 417 posts, RR: 0
Reply 1, posted (7 years 7 months 3 weeks 4 days ago) and read 4926 times:

There have been a few articles in the Philadelphia Inquirer on the baggage turn-around in the last couple months. Maybe try a search on Philly.com and see what comes up. The new Managing Director of the PHL hub kinda made the bag mess his baby and has overseen it himself. I read that US hired 30 or so new managers to help fix PHL and bring it inline with the other stations. Allot of people are reporting that thier bags are out within 15 mintes of pulling up to the gate. Still hear people complaining about bags not making connections, but it looks like they are working on it and making progress.

User currently offlineHPAEAA From United States of America, joined May 2006, 1024 posts, RR: 1
Reply 2, posted (7 years 7 months 3 weeks 4 days ago) and read 4895 times:

Quoting PHLJJS (Reply 1):
There have been a few articles in the Philadelphia Inquirer on the baggage turn-around in the last couple months. Maybe try a search on Philly.com and see what comes up. The new Managing Director of the PHL hub kinda made the bag mess his baby and has overseen it himself. I read that US hired 30 or so new managers to help fix PHL and bring it inline with the other stations. Allot of people are reporting that thier bags are out within 15 mintes of pulling up to the gate. Still hear people complaining about bags not making connections, but it looks like they are working on it and making progress.

Tony's (the MD) good for that, I have no doubt he'll get it done... I worked with him for a brief while... he's very straight forward and will cut the BS quick... with time and the right resources he'll get phl in shape, I'd almost be willing to bet that they'll be one of the better hubs..

[Edited 2007-01-27 20:33:33]


Why do I fly???
User currently offlineSilentbob From United States of America, joined Aug 2006, 2096 posts, RR: 1
Reply 3, posted (7 years 7 months 3 weeks 3 days 23 hours ago) and read 4885 times:

Not much can be done for the really tight connections from express to mainline and vice versa. As long as passengers book 30-40 minute connections there are going to be problems, especially if there are inbound delays.

There is a lot of new equipment and ramp supervisors are a lot more visible, though turnover still seems to be a bit of an issue.


User currently offlineCha747 From United States of America, joined Dec 2003, 785 posts, RR: 6
Reply 4, posted (7 years 7 months 3 weeks 3 days 23 hours ago) and read 4881 times:

I just flew into PHL last month after a long time and collected my baggage in baggage claim. My bags were acutally there before me. Usually we had to wait longer than the duration of our flight before bags would show-up. An awesome improvement as far as I can see.


You land a million planes safely, then you have one little mid-air and you never hear the end of it - Pushing Tin
User currently offlineBinMonster From United States of America, joined Jan 2007, 215 posts, RR: 0
Reply 5, posted (7 years 7 months 3 weeks 3 days 23 hours ago) and read 4864 times:

The new US-Airways/HP brought in a new manger. Built a team of managers or supervisors to support the baggage operations (30). They attacked equipment issues and staffing levels.

What is Tony’s approach (Total Quality Management, etc)?
How are they maintaining their gains for local baggage delivery? Anytime supervisors are not in the operation does the performance fail off?
Did Tony gain the support and trust of the PHL baggage handlers?
Or does the atmosphere of us against them still exist?

Problems still present in the baggage transfer process for tight connections?
What is the 3 biggest headaches for the baggage handler with minimum connection times?
What is Tony’s group going after to improve baggage transfer?


User currently offlineBigOrange From United States of America, joined Apr 2004, 2365 posts, RR: 3
Reply 6, posted (7 years 7 months 3 weeks 3 days 20 hours ago) and read 4782 times:

Quoting Silentbob (Reply 3):
As long as passengers book 30-40 minute connections there are going to be problems, especially if there are inbound delays

If the airline offers a 30-40 minute connection, people will book it. Maybe US should make it a minium 1 hour connection, especially to F.


User currently offlineOH-LGA From Denmark, joined Oct 1999, 1436 posts, RR: 19
Reply 7, posted (7 years 7 months 3 weeks 3 days 10 hours ago) and read 4672 times:

I flew through PHL on New Year's Day.

I've never had my luggage lost ever in my entire life (I rarely check it even)... until I connected on US via PHL that day. Had a 2 hour connection... but the bags never made it  sarcastic 



Head in the clouds... yet feet planted firmly on the ground.
User currently offlineNecigrad From United States of America, joined Sep 2001, 183 posts, RR: 0
Reply 8, posted (7 years 7 months 3 weeks 3 days 10 hours ago) and read 4662 times:

I flew through PHL once, as a nonrev on US, in maybe 2000. My bags made it. My bags have misconnected ONE TIME in my entire life. That was nonrev on HP from EWR to LAS. They put my bag on the earlier PHX flight, and my bag got to LAS before I did.

User currently offlineThegooddoctor From United States of America, joined Nov 2005, 523 posts, RR: 0
Reply 9, posted (7 years 7 months 3 weeks 2 days 23 hours ago) and read 4568 times:

Quoting OH-LGA (Reply 7):

I've never had my luggage lost ever in my entire life (I rarely check it even)... until I connected on US via PHL that day. Had a 2 hour connection... but the bags never made it sarcastic

Oh goodness, once in your life? I'd stop flying through PHL for sure...

Seriously, everyone has misconnected my bags (DL, NW, CO, AA, US) and if you check bags regularly (and fly regularly...) you are going to have them misconnected every now and again. Oh, and the qualification for commenting on how much your bags have been lost should be anyone who flies enough to have an actual statistical sample - ie, checks their bags more often than not and flies more than twice a year to Grandma's house...



The GoodDoctor
User currently offlineEajpecrca From United States of America, joined Jul 2006, 38 posts, RR: 0
Reply 10, posted (7 years 7 months 3 weeks 2 days 23 hours ago) and read 4556 times:

On Thanksgiving Day flew MYR--PHL via CLT and bags arrived promptly. In fact, mine was the first bag up. I was shocked. But pleased. Things have been getting better at PHL for US.

User currently offlineS5FA170 From United States of America, joined exactly 9 years ago today! , 534 posts, RR: 4
Reply 11, posted (7 years 7 months 3 weeks 2 days 23 hours ago) and read 4549 times:

Now we just need to work on getting the ramp up to speed. Last week I was working a flight out of Philly and we took a delay for late paperwork. How come? SEVEN - yes - SEVEN - rampers were standing on their cellphones while bags waited to be loaded and we waited for the bag count.

And I thought Dulles was bad!



Prepare doors for departure and cross-check.
User currently offlineCalvin99 From Hong Kong, joined Sep 2001, 225 posts, RR: 0
Reply 12, posted (7 years 7 months 3 weeks 2 days 23 hours ago) and read 4539 times:

Alright... you guys started to get me worried about my upcoming trip in March. I am flying US Airways ORD-PHL-NAS and my connection time is only 38 mins, switching from the EMB170 to B737-400. Will the EMB170 parked at Terminal F like other regional jet or will they parked at other terminal??

Maybe I shouldn't jet my luggage afterall I guess.


User currently offlineS5FA170 From United States of America, joined exactly 9 years ago today! , 534 posts, RR: 4
Reply 13, posted (7 years 7 months 3 weeks 2 days 23 hours ago) and read 4529 times:

The -170s go into B and C. You should be fine =)


Prepare doors for departure and cross-check.
User currently offlineBinMonster From United States of America, joined Jan 2007, 215 posts, RR: 0
Reply 14, posted (7 years 7 months 3 weeks 2 days 5 hours ago) and read 4353 times:

Alright... you guys started to get me worried about my upcoming trip in March. I am flying US Airways ORD-PHL-NAS and my connection time is only 38 mins, switching from the EMB170 to B737-400. Will the EMB170 parked at Terminal F like other regional jet or will they parked at other terminal??

Maybe I shouldn't jet my luggage afterall I guess.


Calvin99

Your trouble will be on the return flight. NAS bags will need to be screened by the TSA upon arrival in PHL. If the connection is short or US Airways does not have a good procedure for transfer bags that need to go to the TSA you will have trouble.


User currently offlineCa2ohHP From United States of America, joined Sep 2005, 955 posts, RR: 1
Reply 15, posted (7 years 7 months 3 weeks 2 days 1 hour ago) and read 4281 times:

Quoting BinMonster (Reply 14):
Your trouble will be on the return flight. NAS bags will need to be screened by the TSA upon arrival in PHL. If the connection is short or US Airways does not have a good procedure for transfer bags that need to go to the TSA you will have trouble.

The screening process for international arrivals into PHL is actually one of the more capable facilities (in terms of volume) I've seen. I check my bags all the time thru PHL and have yet to have a problem. I feel more comfortable checking my bag thru PHL than ORD, but that's my own opinion like others have stated above.


User currently offlineMaverick623 From United States of America, joined Nov 2006, 5641 posts, RR: 6
Reply 16, posted (7 years 7 months 3 weeks 1 day 21 hours ago) and read 4202 times:

Quoting BinMonster (Reply 14):
Your trouble will be on the return flight. NAS bags will need to be screened by the TSA upon arrival in PHL. If the connection is short or US Airways does not have a good procedure for transfer bags that need to go to the TSA you will have trouble.

That's what I hate. I'm arrived in PHL today on Flight 773 from LGW. There was almost no line at immigration, the bags took a few minutes after that to come up the carousel, and there was no line at customs and agrigulture. Re-check was a breeze, and to go back thru TSA and to my connecting gate was fast too.

But it still took just over 25 mins block-in to clear TSA. Imangine if just one of those was backed up.

I work for US/HP in PHX, and on most days I run connecting bags off of the PM Mexico inbounds. It's frustrating to sit there and watch TSA to manually screen 100 connecting bags that have only 15 mins to connect after we get them from re-check, and usually that's when the flight(s) is(are) exactly on time. Granted, maybe here in PHL and other airports they have the machines all set up to scan them faster, I dunno.

My point is that the schedule for international connections tends to leave very little room for any delay. It should be 1 hour minimum. I know that flows and flight loads and all that depends on tight connections sometimes, but it's still not good business.

Alas, I am a simple ramper. But that's what it looks like from our eyes. We hate missing bags as much as you do.



"PHX is Phoenix, PDX is the other city" -777Way
User currently offlineMah584jr From United States of America, joined Mar 2006, 509 posts, RR: 0
Reply 17, posted (7 years 7 months 3 weeks 1 day 20 hours ago) and read 4179 times:

The operations at PHL have gotten much better in the last few months. I thought I could remember them having a shuttle to F from the other terminals. Not sure if I heard the announcement correctly.

User currently offlineS5FA170 From United States of America, joined exactly 9 years ago today! , 534 posts, RR: 4
Reply 18, posted (7 years 7 months 3 weeks 1 day 20 hours ago) and read 4177 times:

Their is a shuttle service between gates F-10 and C-16.


Prepare doors for departure and cross-check.
User currently offlineMaverick623 From United States of America, joined Nov 2006, 5641 posts, RR: 6
Reply 19, posted (7 years 7 months 3 weeks 1 day 20 hours ago) and read 4177 times:

Quoting Mah584jr (Reply 17):
I thought I could remember them having a shuttle to F from the other terminals. Not sure if I heard the announcement correctly.

Yup, there is a free shuttle from F to B/C/D and another one to A.

And I concur that PHL has gotten loads better since I started with the company in July.



"PHX is Phoenix, PDX is the other city" -777Way
User currently offlineCubsrule From United States of America, joined May 2004, 22995 posts, RR: 20
Reply 20, posted (7 years 7 months 3 weeks 1 day 19 hours ago) and read 4156 times:

PHL will never be as good as CLT or PIT. It's a simple matter of design, not really anyone's fault. Having said that, PHL is much better than it once was, to the point that they don't misconnect bags more than, say, the OH-DL platoon at CVG (in my experience).


I can't decide whether I miss the tulip or the bowling shoe more
User currently offlineA330323X From United States of America, joined Oct 2003, 3039 posts, RR: 43
Reply 21, posted (7 years 7 months 3 weeks 1 day 19 hours ago) and read 4135 times:

Quoting BinMonster (Reply 14):
Your trouble will be on the return flight. NAS bags will need to be screened by the TSA upon arrival in PHL. If the connection is short or US Airways does not have a good procedure for transfer bags that need to go to the TSA you will have trouble.

Won't the bags just pre-clear customs in NAS?

Quoting Maverick623 (Reply 16):
My point is that the schedule for international connections tends to leave very little room for any delay. It should be 1 hour minimum. I know that flows and flight loads and all that depends on tight connections sometimes, but it's still not good business.

US Airways publishes a minimum international-to-domestic connection time at PHL of 75 minutes. (Domestic-to-international is 50 minutes.)



I'm the expert on here on two things, neither of which I care about much anymore.
User currently offlineCubsrule From United States of America, joined May 2004, 22995 posts, RR: 20
Reply 22, posted (7 years 7 months 3 weeks 1 day 19 hours ago) and read 4134 times:

Quoting A330323X (Reply 21):

Won't the bags just pre-clear customs in NAS?

They still have to clear TSA in PHL. I don't even think Canada is exempt from this requirement. It's a pain in the ass, and it does cause bags to misconnect.



I can't decide whether I miss the tulip or the bowling shoe more
User currently offlineHPAEAA From United States of America, joined May 2006, 1024 posts, RR: 1
Reply 23, posted (7 years 7 months 3 weeks 1 day 19 hours ago) and read 4123 times:

Quoting A330323X (Reply 21):
Won't the bags just pre-clear customs in NAS?



Quoting Cubsrule (Reply 22):
They still have to clear TSA in PHL. I don't even think Canada is exempt from this requirement. It's a pain in the ass, and it does cause bags to misconnect.

Nope, only domestics don't get rescreened... Canada gets re-run as well..



Why do I fly???
User currently offlineFalcon84 From , joined Dec 1969, posts, RR:
Reply 24, posted (7 years 7 months 3 weeks 1 day 19 hours ago) and read 4122 times:

Quoting Silentbob (Reply 3):
Not much can be done for the really tight connections from express to mainline and vice versa. As long as passengers book 30-40 minute connections there are going to be problems, especially if there are inbound delays.

Each airport has a Minimum Connection Time, and connections cannot be booked for any times under that minimum time. In CLE, from CO to CO domestic, our Miniminum Connection time is 20 minutes. Each airport is different.

So an airline should have no problem making bags for the Minimum Connection Time at it's airport. Of course, if a flight is late, that's another story.


25 Necigrad : Regretably airlines don't always evaluate the airport and connect times with what will be done, only what they think can be done. It does not always
26 BinMonster : I was hopeing for some insight from US PHL agents or supervisors on the appraoch or methods utilzied. Did US redeisgn the procedures. (change from US
27 HPRamper : Here is what I've heard from someone who was hired as one of those 30 or so managers. When he got there PHL was a pit. And not the airport kind. Appar
28 Calvin99 : Well... my return flight has connection time of around 3 hours so I think I should be fine. Anyway, thank you very much for your information. The las
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