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Qantas IFE Not Working = Stressed Cabin Crew  
User currently offlineB787 From Australia, joined May 2005, 155 posts, RR: 0
Posted (7 years 10 months 1 day 15 hours ago) and read 9900 times:

Interesting to hear that Qantas' IFE are regularly in-operable, so much so the flight attendants now want protection from angry passengers.

http://news.ninemsn.com.au/article.aspx?id=170480

My experience. I flew 8 international sectors on QF last year (2 x MEL -LAX, 2 x MEL x HKG). and my IFE wasn't working completely on 5 of those sectors! 3 of the problems were minor(ish) - sound on one ear only, low sound (could barely hear) and no TV and games but did have movies. The other two sectors my IFE was completely dead, with about 3 rows without IFE. All I ever got was a $50 in-flight voucher for the 2nd non working IFE. Not good enough Qantas! But this is no excuse for passengers to threaten the flight attendants.

52 replies: All unread, showing first 25:
 
User currently offlineACDC8 From Canada, joined Mar 2005, 7643 posts, RR: 35
Reply 1, posted (7 years 10 months 1 day 15 hours ago) and read 9896 times:

Quoting B787 (Thread starter):
All I ever got was a $50 in-flight voucher for the 2nd non working IFE. Not good enough Qantas!

What would you consider good enough?



A Grumpy German Is A Sauerkraut
User currently offlineIFEMaster From , joined Dec 1969, posts, RR:
Reply 2, posted (7 years 10 months 1 day 15 hours ago) and read 9887 times:

Quoting ACDC8 (Reply 1):
What would you consider good enough?

A working IFE system would be good.

Honestly, working in the IFE industry, it bewilders me how little attention the big carriers give to their passenger's entertainment. LAX - MEL is no short hop; $50 flight voucher wouldn't cut it for me either if I had to sit for 14 hours with no movies, no TV, one ear audio etc.


User currently offlineACDC8 From Canada, joined Mar 2005, 7643 posts, RR: 35
Reply 3, posted (7 years 10 months 1 day 15 hours ago) and read 9850 times:

Quoting IFEMaster (Reply 2):
$50 flight voucher wouldn't cut it for me either if I had to sit for 14 hours with no movies, no TV, one ear audio etc.

So, what would cut it for you?



A Grumpy German Is A Sauerkraut
User currently offlineHAWK21M From India, joined Jan 2001, 31702 posts, RR: 56
Reply 4, posted (7 years 10 months 1 day 15 hours ago) and read 9834 times:

Compensation is the Solution.It would be tough making the Pax have no IFE for so many hrs.
regds
MEL



Think of the brighter side!
User currently offlineAY104 From Canada, joined Nov 2005, 505 posts, RR: 6
Reply 5, posted (7 years 10 months 1 day 14 hours ago) and read 9798 times:

I suppose from a competitive point of view, some compensation could be given. Not that big a deal, as a matter of fact in the realm of human suffering it rates a big fat zero. Why should we always depend on others to keep us entertained. The mentality of most people these days bewilders me. The inability of some people to cope with a situation of no IFE for even the longest flight is astonishing. How would most people ever handle a real crisis? Yet time and time again I see postings of "no IFE", "what do I do for 5 hours?", and the list goes on and on. What we have is a society of spoilt, mindless brats who haven't got the intelligence to entertain themselves for a few hours in the absence of any electronic device(s). I cannot find the words to describe how insignificant some of these rants are.
AY104



The only thing a customer should expect for his/her loyalty is good service
User currently offlineAlitalia744 From United States of America, joined Mar 2000, 4760 posts, RR: 44
Reply 6, posted (7 years 10 months 1 day 14 hours ago) and read 9785 times:

and to think people endured air-travel for over 50 years without IFE, the horror.

please you don't deserve crap. you didn't pay for the IFE you paid for the flight, you got from A to B.

this IFE shit is getting out of hand



Some see lines, others see between the lines.
User currently offlineJonnyGT From United States of America, joined Oct 2001, 242 posts, RR: 1
Reply 7, posted (7 years 10 months 1 day 14 hours ago) and read 9779 times:

I flew on QF in December LAX-AKL and back earlier this month. The IFE was working on both flights, but there was a bit of an uneasy moment during the return leg when they had trouble booting it. I feel for these passengers, man. I was depending on their great AVOD IFE for the 12+ hour flight back to LA and this horrible feeling of dread was washing over me while it was inoperable. Thank God it turned back on. I flew to New Zealand back when I was 13 and there were no PTVs. God, I don't even remember what I did to entertain myself for that long.

User currently offlineFlashFlyGuy From Australia, joined Jan 2007, 439 posts, RR: 0
Reply 8, posted (7 years 10 months 1 day 14 hours ago) and read 9754 times:

Quoting AY104 (Reply 5):
Why should we always depend on others to keep us entertained. The mentality of most people these days bewilders me.

I couldn't agree more. Having previously commuted regularly between SYD-LAX and/or SFO on the non-stops for many years, it was a great excuse to catch up on that book I'd been putting off reading. Converse with others - you can get a lot of travel info down at Door 5. Or sleep, yes even in Y. And I've experienced IFE from the old projectors on the wall back in the 80's, thru to in-seat, and really can take it or leave it. I don't rely on the airline to entertain me, I just want them to get me from A to B like I've paid them to. Don't get me started on people that take it out on the crew.


User currently offlineAY104 From Canada, joined Nov 2005, 505 posts, RR: 6
Reply 9, posted (7 years 10 months 1 day 14 hours ago) and read 9748 times:

Quoting Alitalia744 (Reply 6):
and to think people endured air-travel for over 50 years without IFE, the horror.

please you don't deserve crap. you didn't pay for the IFE you paid for the flight, you got from A to B.

this IFE shit is getting out of hand

Thank you! That backs up what I said in reply 5, you said it a bit more bluntly and I totally agree. Society unfortunately has totally lost touch with reality. If you have to depend on someone else, or electronic devices, to entertain you for extended periods, then something is very wrong.
AY104



The only thing a customer should expect for his/her loyalty is good service
User currently offlineACDC8 From Canada, joined Mar 2005, 7643 posts, RR: 35
Reply 10, posted (7 years 10 months 1 day 14 hours ago) and read 9740 times:

Quoting AY104 (Reply 9):
Society unfortunately has totally lost touch with reality. If you have to depend on someone else, or electronic devices, to entertain you for extended periods, then something is very wrong.

Agree 100%



A Grumpy German Is A Sauerkraut
User currently offlineAY104 From Canada, joined Nov 2005, 505 posts, RR: 6
Reply 11, posted (7 years 10 months 1 day 14 hours ago) and read 9729 times:

Quoting FlashFlyGuy (Reply 8):
Don't get me started on people that take it out on the crew.

Thanks for reminding me. I had forgotten about the crew part. I am sure that they, on the flight in question, did their best to try and make up and apologize for the IFE failure. Not a heck of a lot they can do at 35,000 feet. 100% of my sympathy in that situation goes to the flight crew.
AY104



The only thing a customer should expect for his/her loyalty is good service
User currently offlineAfay1 From United States of America, joined Oct 2001, 1293 posts, RR: 2
Reply 12, posted (7 years 10 months 1 day 14 hours ago) and read 9691 times:

While I agree in principle that people should just read a damn book or go live in Somalia for a few weeks, the airline in all fairness specifically markets the IFE, and while the contract of carriage merely indicates them being responsible for getting pax from point a to point b (unless there is a "weather" problem), there is a defacto expectation of IFE created by the airline itself, and pax have a price choice of say UA with no personal IFE, or Qantas with theoretical great personal IFE. There is no little note on Qantas's website, for instance, stating that 60-75% of the time there will be no IFE on your 12hr flight...The logical extension of the more crumudgenly amongst us is for people to not fly at all, EVER, as it is essentially an unneccesary luxury not enjoyed by 90% of the world's population, which obviously is not going to happen...

User currently offlineKaktusdigital From Australia, joined Nov 2005, 48 posts, RR: 0
Reply 13, posted (7 years 10 months 1 day 13 hours ago) and read 9608 times:

Quoting Alitalia744 (Reply 6):
please you don't deserve crap. you didn't pay for the IFE you paid for the flight, you got from A to B.

Ah but you did pay for IFE since it is part of the flight. Sure, theres no point in taking it out on the poor FA's in that situation. If I had hired a car from budget, but the aircon didn't work or the cd player/radio didn't, i would consider that part of the overall purchase.

I personally don't choose a carrier over what IFE system they have, but I'm sure it could make the difference for other people choose one carrier over the other.

regards,
Henry



Henry Lam
User currently offlineBAW716 From United States of America, joined Nov 2003, 2028 posts, RR: 27
Reply 14, posted (7 years 10 months 1 day 13 hours ago) and read 9572 times:

If QF cabin attendants are having to ask for relief because of irate passengers because of bad IFE, something is very wrong.

First, OK...IFE is not a big deal...except on VERY long flights. The vast majority of QF's international operation are flights over 7 hours. If IFE regularly does not work on these flights, the possibility of passengers becoming irate is quite real and on the flight sectors that they operate, this can affect the safety of the flight.

I guess the questions I have is this: Why is there such a problem with IFE at QF, and why has it not been addressed? For it to rise to this level, it has to be a systemic problem. Why has it been allowed to reach this level?

baw716



David L. Lamb, fmr Area Mgr Alitalia SFO 1998-2002, fmr Regional Analyst SFO-UAL 1992-1998
User currently offlineJacobin777 From United States of America, joined Sep 2004, 14968 posts, RR: 59
Reply 15, posted (7 years 10 months 1 day 13 hours ago) and read 9569 times:

Quoting Alitalia744 (Reply 6):
please you don't deserve crap. you didn't pay for the IFE you paid for the flight, you got from A to B.



Quoting Kaktusdigital (Reply 13):
Ah but you did pay for IFE since it is part of the flight. Sure, theres no point in taking it out on the poor FA's in that situation. If I had hired a car from budget, but the aircon didn't work or the cd player/radio didn't, i would consider that part of the overall purchase.

 checkmark ...don't market a product and then not provide the product one is marketing..that's "false advertising"...

..personally, I bring my own forms of entertainment (mp3 player, laptop, etc)..that way I don't have to worry (or consider) these types of problems...

I see why SQ wants to fly SYD-LAX......QF would be in lots of trouble...



"Up the Irons!"
User currently offline767er From Australia, joined Apr 2001, 1092 posts, RR: 4
Reply 16, posted (7 years 10 months 1 day 13 hours ago) and read 9558 times:

For anyone that flew in the lates 70s,80s,90s and that woeful IFE. Those awful headsets which you had to take off after 2 hours;the terrible movies they showed & never in focus. I always took lots to read.

I think there is an expectation these days - after all, ailrines like QF extensively advertise how great their IFE is - you get on board, and nothing! Disappointing to say the least.



Aircraft flown:F27,Viscount. EMB120, SAAB340, ATR70, 737-200.737-300,DC8, DC10,747-100,747-200,747-300,747-400, A320, A3
User currently offlineB787 From Australia, joined May 2005, 155 posts, RR: 0
Reply 17, posted (7 years 10 months 1 day 12 hours ago) and read 9489 times:

Quoting ACDC8 (Reply 1):
What would you consider good enough?

How about a respectful and sincere apology? Checking out some of the attitudes here it seems that's just to much for us paying customers to ask for. I got the voucher for telling the purser that was the 5th IFE problem I'd experienced with QF in less than 12 months. She said it was not unusual and really was great (and yes I wrote to QF telling them such). It seems to me it's the FAs coping the brunt, but the question I pose is why is QFs IFE so seemingly unreliable? What about the other airlines?

Yes things were different in 70's, 80's and 90's but for the record this is the year 2007. The customer rules, every other high touch customer industry has worked it out, but for you dinosaurs out there how about you change your attitude and make your employers better businesses or just retire!

For the record I kept myself 'entertained' by working and sleeping... I think they did that in the 70's too.


User currently offlineAbrelosojos From Venezuela, joined May 2005, 5126 posts, RR: 55
Reply 18, posted (7 years 10 months 1 day 11 hours ago) and read 9467 times:

Quoting AY104 (Reply 5):
I suppose from a competitive point of view, some compensation could be given. Not that big a deal, as a matter of fact in the realm of human suffering it rates a big fat zero. Why should we always depend on others to keep us entertained. The mentality of most people these days bewilders me. The inability of some people to cope with a situation of no IFE for even the longest flight is astonishing. How would most people ever handle a real crisis? Yet time and time again I see postings of "no IFE", "what do I do for 5 hours?", and the list goes on and on. What we have is a society of spoilt, mindless brats who haven't got the intelligence to entertain themselves for a few hours in the absence of any electronic device(s). I cannot find the words to describe how insignificant some of these rants are.
AY104

= Well. Yes and no. I consider myself to be engaged in being proactive towards changing real human suffering. However, when I pay for a service, I expect that contract to be fulfilled. If an IFE was advertized, it should be provided; this does not negate my ability to comprehend that a lack of IFE might be irrelevant to the larger picture. Using that benchmark, I could argue that paying the A.Net membership and spending time here is equally irrelevant in the scheme of human suffering and that we could spend our time doing more ... I could go on ...

Quoting Alitalia744 (Reply 6):
you didn't pay for the IFE you paid for the flight, you got from A to B.

= Yes, the OP did. I have personally chosen a preferred carrier because it had IFE over the one that did not. Your post is like saying its ok to be seated in Y after paying J because I just paid to get from A to B.

Quoting Jacobin777 (Reply 15):
I see why SQ wants to fly SYD-LAX......QF would be in lots of trouble...

= Amen to that. QF would be in a LOT of trouble if SQ is allowed to fly. Worse case - they would fold. Best case - they would emerge as a stronger better carrier. Either way, I'd think that the Australian public would win.

Cheers,
A.

PS: On my 5 QF flights last year, IFE only worked once  Sad.



Live, and let live.
User currently offlineBullpitt From Spain, joined Mar 2004, 871 posts, RR: 8
Reply 19, posted (7 years 10 months 1 day 3 hours ago) and read 9098 times:

I believe these sort of problems is one of the reasons IB opted for not installing in y. Maintenance cost was also an issue. I have flown QF several times and have had problems with IFE.


These are my principles but if you don't like them I have others
User currently offlineChiguire From Venezuela, joined Sep 2004, 2005 posts, RR: 16
Reply 20, posted (7 years 10 months 1 day 3 hours ago) and read 9064 times:

Quoting Bullpitt (Reply 19):
I believe these sort of problems is one of the reasons IB opted for not installing in y. Maintenance cost was also an issue. I have flown QF several times and have had problems with IFE.

This is only an excuse to save money. There are a lot of positive examples. I am a frequent LAN passenger and NEVER had any problems with the IFE. And I didn't hear any complaints from other passengers either.
The IFE systems are working long enough to work properly . All they need is a little dedication and maintenance - just as the rest of the aircraft.


User currently offlineSebring From Canada, joined Jul 2004, 1666 posts, RR: 14
Reply 21, posted (7 years 10 months 1 day 3 hours ago) and read 9041 times:

Quoting Abrelosojos (Reply 18):

= Well. Yes and no. I consider myself to be engaged in being proactive towards changing real human suffering. However, when I pay for a service, I expect that contract to be fulfilled. If an IFE was advertized, it should be provided; this does not negate my ability to comprehend that a lack of IFE might be irrelevant to the larger picture. Using that benchmark, I could argue that paying the A.Net membership and spending time here is equally irrelevant in the scheme of human suffering and that we could spend our time doing more ... I could go on ...

You paid for a service? Your daily use of an IFE installation would be pennies. With all due respect, if you didn't get the service you paid for, you shouldn't be entitled to that much. The overwhelming bulk of what you paid for went to food, beverage, aircraft, fuel, crew, groundhandling, landing fees, terminal charges and perhaps a small profit margin. And the OP didn't think $50 was fair?

Sometimes, little things go wrong. But people like to be big bitchers about little things.

There is a better way, of course, and it will soon be commonplace on some airlines. IFE will be pay for view. If you want to use it, you will pay separately for it. It won't be part of your fare. Then if it doesn't work, you can't be charged. I believe that's emanently fair, don't you.

[Edited 2007-01-28 18:28:59]

User currently offlineBullpitt From Spain, joined Mar 2004, 871 posts, RR: 8
Reply 22, posted (7 years 10 months 1 day 3 hours ago) and read 9042 times:

Pasenger disatisfaction is a parameter which airlines also use, (customer service) and one has to take into consideration the pro and con of any meassure. What I'm saying is that IB took into consideration the benefits/cost of IFE and decided against it in Y, one of the reasons was that when IFE did not work as espected pap became frustrated and thus disatisfiee.

That Lans works fine 100% well goody good for them. That's not the point I was making.



These are my principles but if you don't like them I have others
User currently offlineExpressjetphx From , joined Dec 1969, posts, RR:
Reply 23, posted (7 years 10 months 1 day 3 hours ago) and read 9026 times:

I flew LAX-SYD-CNS-HTI-CNS-SYD-LAX on QF and IFE was broken to some degree on most if not all sectors. I don't recall whether there were PTVs on the A333 legs between SYD and CNS but it definitely gets frustrating in the 12 or 13 hours of near total darnkness between SYD and LAX.

User currently offlineJacobin777 From United States of America, joined Sep 2004, 14968 posts, RR: 59
Reply 24, posted (7 years 10 months 1 day 3 hours ago) and read 8974 times:

Quoting Sebring (Reply 21):
You paid for a service? Your daily use of an IFE installation would be pennies. With all due respect, if you didn't get the service you paid for, you shouldn't be entitled to that much. The overwhelming bulk of what you paid for went to food, beverage, aircraft, fuel, crew, groundhandling, landing fees, terminal charges and perhaps a small profit margin. And the OP didn't think $50 was fair?

"Welcome to Q - Winner Best Overall Inflight Entertainment, World Airline Entertainment Association (WAEA) Avion Awards 2006."

http://www.qantas.com.au/flightinfo/.../entertainment/international/index

"Entertainment
From the latest blockbusters to news and current affairs, our inflight entertainment has something for everyone."

http://www.qantas.com.au/info/flying/inTheAir/index

Don't advertise a product you can't deliver.....it's as simple as that..



"Up the Irons!"
25 ACDC8 : That should be more then enough. I agree, it is the year 2007. Travelling has changed over the last few years. PTV's and AVOD's are very important to
27 Afay1 : As an interesting comparison, would people be annoyed and probably complain if while checking into an expensive hotel (with the option of Motel 6 acro
28 PIA777 : My IFE in PIA kept Freezing in my way to Pakistan this month. I have also noticed on 2 DL flights on their 737-800, IFE did not work on the right side
29 Post contains images BoomBoom : So if you paid for a business seat and they stick you in coach--that's okay because they got you from A to B? When they entice you to fly with them w
30 Turkee : How very articulate. IFE, while not strictly necessary, has been marketed and promoted by Qantas. It forms part of the reason why people choose to fl
31 TPASXM787 : Well, you did, the cost of purchasing it and maintaining it is included in your fare. I don't really fly long distances, plus I flew NW a lot, so I n
32 ExFATboy : Well, to this I'd make two counter-points: (1) if IFE is advertised, people tend not to bring books, magazines, etc, presuming that the IFE is there
33 VEEREF : Whoop de doo. I fly transatlantic quite frequently and rarely ever use my PTV. Most of the time it's shoved up in my face by the person who feels comp
34 FFlyer : Hahaa....! Somehow my dirty mind made me to think you actually were entertaining yourself during the flight... Sorry, I couldn't resist.
35 Aussie747 : Sufficient compensation would be the equivelant cost of going to the movies over the duration of this flight. In australia cost you $16 to fo to the m
36 Aeroflot777 : Boo freakin hoo. My God... It amazes me to read all this. IFE, is just that...entertainment. It's electrical and can have problems. Things happen in
37 GlobalVillage : I recently flew from BNE-HAM and back and half the time I had the IFE off.
38 Post contains images Dazed767 : A bottle of champagne, a basket of biscoff cookies, and a back rub
39 HoosierCFI : I am all about being understanding about most things, but on the 12 hour plus flights, which QF has plenty, IFE is pretty much a must. I do not bring
40 Post contains images B787 : I'm glad we agree. How about retail? Maybe Hotels et al? Umm Restaurants, bars etc? I'm not saying you always get good service, but you love it when
41 Ecuatoriana707 : Yes things like IFE can break down, but sadly it has been cronic with QF over the past 12 months. One of the other real problems is when the reading l
42 Gh123 : These days you don't pay for the flight - you pay for the service. I think you are talking about Ryanair - we are talking about a major longhaul airl
43 Mturner172 : Poor Poor babies having to travel 7 + hours and not get spoon fed a freaking movie.. Good grief all of this astounds me. As a flight crew member, we w
44 StealthZ : Whilst I am firmly on the "get a life, read a book" side of this argument I fail to see how a discussion like this becomes a rant about how hard done
45 Ken777 : I think QF's IFE problem is probably all about money. It takes money to maintain their planes and they will shift money from IFE to areas that keep th
46 MD80fanatic : Okay, so you get burned by QF and their IFE on one flight. Why then do you persist in offloading your personal responsibilty to keep yourself entertai
47 Baroque : Hmmm well QF IFE can be a bit off, but still better than KLM, Malaysia and Gulf. On a Gulf flight Aus to Greece, I had no IFE at all, the map indicato
48 Afay1 : Most of you are missing the point; Qantas explicity markets a service included in the price of the ticket and uses it as a countermarketing agent agai
49 IAirAllie : IFE has been around almost as long as passenger airtravel. Even very early on they had movie screens and projectors on long flights. I flew from DTW
50 MD80fanatic : In the hotel example above.... If you value television over exempliary service, I would expect you to choose Motel 6 for your next stay. What can be s
51 Daddy1 : I think this was discussed last week by daddy1.
52 Keesje : I remember a young ambitious CEO of an old big british international airline joining the first revenue flight of a 747 fully fitted with a brand new A
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