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Poor Service On VS043/44  
User currently offlineThomson735 From United Kingdom, joined Oct 2006, 162 posts, RR: 0
Posted (7 years 2 months 2 weeks 5 days 11 hours ago) and read 6400 times:

Has anybody else Traveled on VS043/44 LGW-LAS lately?

I have flown VS many many times and found them to be fantastic, but this time was dreadful i have had better service on Easyjet

So the flight starts get airborne after a while they serve drinks all nice and dandy then just over scotland the food starts so i am asked if i want a drink with my meal so i asked for a beer and he says er well the bar is closed so im thinking right ok ill get a coke, (why was the bar closed 1.5 hrs into the flight??)

Then for the rest of the flight they did not make any more drink rounds instead you had to wakl up to the bulkhead and ask for a drink to which they responded by giving people watered down Orange juice! I saw people ask for various Soda's and the reply was er we dont have any left, this is 3-4 hrs into the flight!

The return was just the same Watered down OJ and no service, i used the F/A call button as it lots of people where standing in the aisle and the FA's reponse was "wat do you want"

Seems theres some VS attitude with the FA's end of the day if they dont like waitering/waitressing then they shuould proberly rethink their carreer

That has put me right off VS, last time i flew to USA was on BA and there service put VS to shame

44 replies: All unread, showing first 25:
 
User currently offlineMEA-707 From Netherlands, joined Nov 1999, 4264 posts, RR: 34
Reply 1, posted (7 years 2 months 2 weeks 5 days 11 hours ago) and read 6373 times:

I heared more often negative reports of VS economy service. Al the poo-ha is about the Upper class or whatever they call it, the riff raff in Economy is basically fooled by the hype around VS to (usually) pay more and get less service then on competitors.


nobody has ever died from hard work, but why take the risk?
User currently offlineKevin777 From Denmark, joined Sep 2006, 1165 posts, RR: 1
Reply 2, posted (7 years 2 months 2 weeks 5 days 11 hours ago) and read 6331 times:

Quoting MEA-707 (Reply 1):
I heared more often negative reports of VS economy service. Al the poo-ha is about the Upper class or whatever they call it, the riff raff in Economy is basically fooled by the hype around VS to (usually) pay more and get less service then on competitors.

I wouldn't say so. I flew VS LHR-BOM and back recently in Y, and had a magnificant experience both times. Of course it's Y-travel, and even though it's VS you don't get service out of this world, but still, the fares are really good, too. Excellent attentive service, several rounds of water etc. and you'd get anything you wanted at anytime within 60 seconds.

The ground staff at LHR was also excellent. We arrived late in the foggy days just before christmas, and everyone missed their connections. They did a terrific job at the VS counter, even though they were three people fighting 50-70 pax, cancelled connections and fully booked hotels.

Love VS!

Kevin777  Smile



"I was waiting for you at DFW, but you must have been in LUV" CPH-HAM-CPH CR9
User currently offlineAirbuseric From Netherlands, joined Jan 2005, 4207 posts, RR: 51
Reply 3, posted (7 years 2 months 2 weeks 5 days 10 hours ago) and read 6307 times:

I travelled VS900/901 LHR-NRT-LHR once on one of their A346's and found the Y class very good. Enough drinks, and I don't bother to take some from the galley as this gives me the opportunity to strech my legs too on such a long flight. My choice of meal was not available anymore but they offered me the C class meal (maindish only) instead. Well done, no complaints!


"The whole world steps aside for the man who knows where he is going"
User currently offlineDiesel1 From UK - Wales, joined Mar 2001, 1635 posts, RR: 11
Reply 4, posted (7 years 2 months 2 weeks 5 days 9 hours ago) and read 6172 times:

Got a problem? Why not take it up with Virgin Atlantic - see what they say, and you never know what they might come up with...

Also, why not post a full Trip report too?



I don't like signatures...
User currently offlineFlyKev From United Kingdom, joined Jan 2006, 1376 posts, RR: 1
Reply 5, posted (7 years 2 months 2 weeks 5 days 8 hours ago) and read 6131 times:
AIRLINERS.NET CREW
FORUM MODERATOR

I've heard that the LAS direct service can get a little ropey at times, with a lot of stag weekender's on board and it is apparent that the bar is closed before the passengers get too rowdy.
An excellent source of information, and similar reports like yours can be found over at www.v-flyer.com

kev.



The white zone is for immediate loading and unloading of passengers only
User currently offlineRichierich From United States of America, joined Nov 2000, 4199 posts, RR: 6
Reply 6, posted (7 years 2 months 2 weeks 5 days 8 hours ago) and read 6100 times:

My experience is that VS has very good service, very much the match of BA in Y class and often far better than anything offered by their US counterparts.

If I have one criticism, its that the seats are not as comfy as BA's Y class B744 seats. But it probably depends where you sit and what aircraft type you are on. For example, I had heard bad things about the A340 but I had a very comfortable Y class seat on a VS A346 last year.

I'm not picking sides, just calling it as I see it. Maybe you had a bad flight with a bad crew, Thomson? Its unfortunate but no airline is immune to it!



None shall pass!!!!
User currently offlineEGBJ From United Kingdom, joined Jan 2007, 498 posts, RR: 4
Reply 7, posted (7 years 2 months 2 weeks 5 days 8 hours ago) and read 6038 times:

I think this is a one off. I flew with VS to MCO from LGW last year and found them great. The F/A's were very helpful and the general standard of service was above other airlines i've flown with in Y.

 Smile


User currently offlineJWMD123 From Ireland, joined May 2006, 867 posts, RR: 0
Reply 8, posted (7 years 2 months 2 weeks 5 days 7 hours ago) and read 6004 times:

I flew last year VS LHR-DXB on a 346 in Premium Economy and really enjoyed the flight. champagne drinks to start and excellent let room.

However 3 weeks later i flew on VS LAS-LGW and hated every minute of it. The 747 was old and tired, headphone sockets not working and staff just getting the drinks and food out the way as quick as possible and dissapearing.

I think because this is a Virgin Holiday flight they service is not as good as it should.


User currently offlineRichierich From United States of America, joined Nov 2000, 4199 posts, RR: 6
Reply 9, posted (7 years 2 months 2 weeks 5 days 7 hours ago) and read 6004 times:

Quoting JWMD123 (Reply 8):
However 3 weeks later i flew on VS LAS-LGW and hated every minute of it



Quoting Thomson735 (Thread starter):
Has anybody else Traveled on VS043/44 LGW-LAS lately?

Maybe it is something about the LAS flights....



None shall pass!!!!
User currently offlineThomson735 From United Kingdom, joined Oct 2006, 162 posts, RR: 0
Reply 10, posted (7 years 2 months 2 weeks 5 days 7 hours ago) and read 5973 times:

Thanx guys

I too have always had great service with VS just this trip was a lesser standard, i did assume the bar closed as it was a LAS trip

Quoting JWMD123 (Reply 8):
However 3 weeks later i flew on VS LAS-LGW and hated every minute of it. The 747 was old and tired, headphone sockets not working and staff just getting the drinks and food out the way as quick as possible and dissapearing.

Yea exactly the same as i had, ive herd the VS 744's at LGW are the ones that are looking a little old inside


User currently offlineIrobertson From Canada, joined Apr 2006, 601 posts, RR: 3
Reply 11, posted (7 years 2 months 2 weeks 5 days 7 hours ago) and read 5939 times:

Seems the common denominator here is that the LAS service is lacking in comparison to the rest of Virgin Atlantic's usual service calibre...

User currently offlineBA319-131 From United Kingdom, joined Jan 2001, 8426 posts, RR: 55
Reply 12, posted (7 years 2 months 2 weeks 5 days 7 hours ago) and read 5864 times:
Support Airliners.net - become a First Class Member!

Quoting Airbuseric (Reply 3):
travelled VS900/901 LHR-NRT-LHR once on one of their A346's and found the Y class very good

- I've only used VS on this route, service was good. I hear the US routes are the ones with the worst service, LAS seems to stand out in particular.



111,732,3,4,5,7,8,BBJ,741,742,743,744,752,762,763,764,772,773,77W,L15,D10,30,40,AB3,AB6,A312.313,319,320,321,332,333,342
User currently offlinePanAmOldDC8 From Barbados, joined Dec 2006, 960 posts, RR: 1
Reply 13, posted (7 years 2 months 2 weeks 5 days 7 hours ago) and read 5829 times:

Quoting Thomson735 (Thread starter):
Seems theres some VS attitude with the FA's end of the day if they dont like waitering/waitressing then they shuould proberly rethink their carreer

Just a question. Are the people at VS happy with their working conditions or are they going to plan a strike. Please don't flame me as I don't know the answer
A friend of mine is the Chief Pilot there, Patterson, grew up with him in BGI, haven't seen him in years



Barbados, CWC soon, can't wait
User currently offlineSW733 From United States of America, joined Feb 2004, 6265 posts, RR: 9
Reply 14, posted (7 years 2 months 2 weeks 5 days 6 hours ago) and read 5732 times:

I don't know, I've never had a good experience on VS, and it wasn't even flying in or out of LAS (out of ORD, and more recently CPT)...both were in economy, and in both cases the cabin crew was horrible

User currently offlineBCAL From United Kingdom, joined Jun 2004, 3384 posts, RR: 17
Reply 15, posted (7 years 2 months 2 weeks 4 days 14 hours ago) and read 5423 times:

Quoting SW733 (Reply 14):
I've never had a good experience on VS

Same here, in fact the service and cabin crew’s attitude on my last VS flight from SFO-LHR was so appallingly bad that I refuse to fly with them again, even if they offered me a complimentary Upper Class ticket. VS’s style of service, being loud, over-hyped and in-your-face, is not to everyone’s liking and the female cabin crew members all seem to be in the 18-25s range and, compared to BA cabin crew, come across as amateurs.

Another annoying aspect of VS is their inconsistency of product and service. LGW is a different ball game from LHR, as the flights are more leisure-orientated, and as a result sees lower standards of service and older aircraft. I have been told by a cabin crew member that there is a joke that of the graduates who complete their training with VS, those who came bottom are located to LGW! I think there might be some truth in the statement, as I have always been told the service on VS LGW’s flights is worse than the service on LHR’s flights, so it is no surprise that you

Quoting Thomson735 (Thread starter):
have had better service on Easyjet

VS nowadays seems to direct all their attention to their Upper Class product that passengers in steerage are regarded as ballast and treated accordingly. I am also reliably informed that VS has reduced Y food/beverage service recently. The main meals are mediocre, more like meals served on charter airlines in the 1970s, and the pre-landing snack or breakfast is now nothing more than a cereal bar or a muffin. That Branson’s face appears on the IFE and boasts, “We’re getting it right!” is a joke.

Quoting FlyKev (Reply 5):
the bar is closed before the passengers get too rowdy

That's what you get when you fly VS - The Chavs' Preferred Airline!

 duck 



MOL on SRB's latest attack at BA: "It's like a little Chihuahua barking at a dying Labrador. Nobody cares."
User currently offlineKevin777 From Denmark, joined Sep 2006, 1165 posts, RR: 1
Reply 16, posted (7 years 2 months 2 weeks 4 days 13 hours ago) and read 5358 times:

Quoting BCAL (Reply 15):
that I refuse to fly with them again, even if they offered me a complimentary Upper Class ticket.

You sure...????? Even if they'd run me over with a trolley in Y, I'd happily accept an invitation to UpperClass..!

Quoting BCAL (Reply 15):
the female cabin crew members all seem to be in the 18-25s range

Oh tough!!! Life sucks sometimes!

Kevin777  Smile



"I was waiting for you at DFW, but you must have been in LUV" CPH-HAM-CPH CR9
User currently offlineQXatFAT From Israel, joined Feb 2006, 2404 posts, RR: 5
Reply 17, posted (7 years 2 months 2 weeks 4 days 13 hours ago) and read 5349 times:

I posted on here not to long ago about my friend who reciently flew VS from LAS-LGW. His laptop was stolen from his checked in luggage (Yes hes an idiot I know so DONT MENTION IT!) He said that the VS crew was not very happy at all during the flight.

Now on the other hand, I have heard nothing but great news from flights out of SFO and LAX to LHR.



Don't Tread On Me!
User currently offlineJetstreamer From United Kingdom, joined Apr 2001, 329 posts, RR: 4
Reply 18, posted (7 years 2 months 2 weeks 4 days 12 hours ago) and read 5292 times:

Quoting BCAL (Reply 15):
compared to BA cabin crew, come across as amateurs.

Compared to the "professional" BA crew who were seen jumping for joy when they overwhelmingly voted for strike action!!

Quoting BCAL (Reply 15):
Another annoying aspect of VS is their inconsistency of product and service. LGW is a different ball game from LHR, as the flights are more leisure-orientated, and as a result sees lower standards of service and older aircraft. I have been told by a cabin crew member that there is a joke that of the graduates who complete their training with VS, those who came bottom are located to LGW! I think there might be some truth in the statement, as I have always been told the service on VS LGW’s flights is worse than the service on LHR’s flights

More nonsense! The average age of the fleet at LGW is less than 5 years old so it can hardly be described as older than the LHR fleet. All of the Cabin Crew are based at LHR or MAN - there is no LGW base. The service is not of a lower standard at LGW. In fact, the crew work much harder on LGW flights due to the leisure configuration and holiday orientated routes.

Quoting BCAL (Reply 15):
VS nowadays seems to direct all their attention to their Upper Class product that passengers in steerage are regarded as ballast and treated accordingly. I am also reliably informed that VS has reduced Y food/beverage service recently. The main meals are mediocre, more like meals served on charter airlines in the 1970s, and the pre-landing snack or breakfast is now nothing more than a cereal bar or a muffin. That Branson’s face appears on the IFE and boasts, “We’re getting it right!” is a joke.

We do have a multi award winning Upper Class cabin that still runs rings around new, new, new Club World. Our Premium Economy cabin has a brand new service and fantastic new seats being rolled out across the fleet. There is also a brand new Economy seat being rolled out across the fleet. There have been some changes to the 2nd service on East Coast USA flights which have proved popular with our passengers. Our main meals are far from mediocre. Then again would you prefer mediocre to nothing at all, which was the option on most BA flights yesterday (and probably today as well).


User currently offlineTinkerBelle From , joined Dec 1969, posts, RR:
Reply 19, posted (7 years 2 months 2 weeks 4 days 12 hours ago) and read 5272 times:

Quoting Richierich (Reply 6):
My experience is that VS has very good service, very much the match of BA in Y class and often far better than anything offered by their US counterparts.

CO's service is a whole better than VS's in my opinion. The only thing they have better over CO is the FA's, period (No offence to CO F/A's).

Hey, at least you know your bags won't get lost at LHR which you stand an 80% chance of happening if you flew BA.  duck 


User currently offlineKevin777 From Denmark, joined Sep 2006, 1165 posts, RR: 1
Reply 20, posted (7 years 2 months 2 weeks 4 days 12 hours ago) and read 5272 times:

Quoting Jetstreamer (Reply 18):
All of the Cabin Crew are based at LHR or MAN - there is no LGW base.

AFAIK VS only bases A/C at LHR and LGW, and MAN flights are positioned in from LGW or V-flown in from, say, MCO (there was a thread on this a few months back) - why do you not have a crew base at LGW then????? WHat am I missing???

Quoting Jetstreamer (Reply 18):
The service is not of a lower standard at LGW. In fact, the crew work much harder on LGW flights due to the leisure configuration and holiday orientated routes.

The latter sentence could very well disproof the former though..

Kevin777



"I was waiting for you at DFW, but you must have been in LUV" CPH-HAM-CPH CR9
User currently offlineJetstreamer From United Kingdom, joined Apr 2001, 329 posts, RR: 4
Reply 21, posted (7 years 2 months 2 weeks 4 days 12 hours ago) and read 5255 times:

Hi Thomson735,

I'm sure you'll understand that it's difficult for me to comment directly on your flights as I wasn't onboard. What I can do is give an overview from the many Las Vegas flights I have operated on.

Although we carry more alcohol on the VS043 than any other flight it is sometimes necessary to close the bars early, as we have to protect the stocks for the inbound sector. I've never had to close the bars 1.5hrs into the flight so I can only assume there must have been some very heavy drinking going on from some of the other passengers.

Due to the leisure configuration and holiday orientation of the LGW flights they tend to be busier than some LHR flights and in my experience the crew work harder. There are 70 more seats in Economy on a LGW 747 compared to LHR. This may not sound like many, but it does mean that services generally take longer.

My advice to you (and others reading this) is, if you are not happy with an aspect of the service then please ask to speak to the Cabin Service Supervisor or Flight Service Manager. In most instances, any concerns can be addressed and resolved onboard. In this case, as it after the event, you can contact our Customer Relations team who will be able to investigate what happened on your particular flight.

Please don't let this experience put you off flying with Virgin. I can assure you that the service offered by our friendly crew is normally of a high standard.


User currently offlineJetstreamer From United Kingdom, joined Apr 2001, 329 posts, RR: 4
Reply 22, posted (7 years 2 months 2 weeks 4 days 12 hours ago) and read 5241 times:

Quoting Kevin777 (Reply 20):
AFAIK VS only bases A/C at LHR and LGW, and MAN flights are positioned in from LGW or V-flown in from, say, MCO (there was a thread on this a few months back) - why do you not have a crew base at LGW then????? WHat am I missing???

You are not missing anything. All Cabin Crew are based at either LHR or MAN. The majority of LGW flights are operated by LHR based crew and occassionally by MAN based crew. The majority of our flights operate from LHR so it makes more sense to have the majority of the crew based there.

Quoting Kevin777 (Reply 20):
The latter sentence could very well disproof the former though..

To clarify my original point, the crew work much harder on LGW flights to ensure that the service doesn't suffer.


User currently offlineKevin777 From Denmark, joined Sep 2006, 1165 posts, RR: 1
Reply 23, posted (7 years 2 months 2 weeks 4 days 12 hours ago) and read 5226 times:

Quoting Jetstreamer (Reply 22):
The majority of LGW flights are operated by LHR

OKay.. should have guessed that; the crew of course cares less about whether they have to go to LGW for LHR for work than the planes.. Guess many airlines would have common crew bases at cities where they operate from multiple airports.

And Jetstreamer, good to see you defending VS, and personally I can only say that I've had good experiences on VS, even if I've only flown them twice. I'm a bit disappointed about the new livery though, but that's another story!

Kevin777



"I was waiting for you at DFW, but you must have been in LUV" CPH-HAM-CPH CR9
User currently offlineBA777ER236 From United Kingdom, joined Sep 2006, 278 posts, RR: 8
Reply 24, posted (7 years 2 months 2 weeks 4 days 10 hours ago) and read 5145 times:

Quoting Jetstreamer (Reply 18):
More nonsense! The average age of the fleet at LGW is less than 5 years old

Really! As I understand it, you only have the 744 based at LGW, and only ONE of those is less than five years old. The average age of your 400 fleet is 7.75 years (based on a rough calc!)

I wouldn't believe your own companies propaganda if I were you!

Cheers
 Smile



Flying would be easy if it wasn't for the ground
25 Lapper : I make the average age 7.25 years. The majority of the LGW fleet came from the AZ order that wasn't taken up. These were delivered in 2001 and there a
26 BCAL : I do not think it is fair to compare isolated incidents with regular occurrences. Besides I can immediately recall there were two isolated incidents
27 Post contains images Kevin777 : It is, but it's good chicken or beef! Mediocre? Yes, probably though.. But I don't think it's fair either to expect something extravagant just becaus
28 SW733 : So what will you say if your dear VS strikes someday? I think this is all personal opinion and experience I've definitely always had better (and bigg
29 Jetstreamer : Ok, I stand corrected (as I was never very good at maths) the average age of the LGW fleet is 7yrs. The original poster stated that it was an older f
30 Post contains links and images FlyKev : Seriously? I added some there myself from a previous trip taken last year. In fact, here they are below: http://www.airlinemeals.net/indexMeals.html
31 Jetstreamer : Planning a total of nine days of strike action over a short time period which would have ruined the travel plans of thousands is hardly an isolated i
32 Jetstreamer : If it happens, I won't be seen on worldwide television cheering and jumping for joy. Besides our union and management have a much better working rela
33 Post contains images BCAL : Thanks Jetsreamer. Debate is good, even if we have vastly different opinions. However, it certainly livened up the thread this morning, and we both se
34 Jetstreamer : Thanks Kevin. I appreciate the support. I'm glad you've enjoyed your VS experiences so far. Hopefully, you'll fly with us again in the not too distan
35 Post contains images Jetstreamer : Thanks BCAL. I love a good debate. I know the bag situation affected many airlines. The media decided to make a "story" by naming and shaming BA simpl
36 HALFA : After reading your rant, I can only surmise that A) English is not your native language. Or..... B) You were drunk when you wrote this which leads me
37 Luv2fly : If you can not replenish in the USA then why not carry it in the cargo. It is not like it is a new route why not make the arrangements to have this d
38 Jetstreamer : As I've already said, we load more alcohol on this route than any other. This is not going to be increased any further (either onboard or in cargo) pr
39 DiscoverCSG : I flew VS last winter EWR-LHR daylight, LHR-EWR late evening on the 343. Seats were quite decent, food and wine perfectly acceptable, and F/A's impres
40 VS11 : I just returned from Europe flying on VS12/VS11 (Boston) in Y and I can testify to the continued and consistent outstanding service of VS cabin crew.
41 Richierich : That sounds more like the VS I know.... No offense, but I hope the meal tasted better than it looks in these pictures. It looks like a plate full of
42 Aerofan : Thomson sorry to hear about your problem. i only ever fly VS in upper class so i cannot attest to their Y product. But I would think that such bad ser
43 Lapper : I flew VS last year LHR-JFK-LHR and had a great experience on the outbound, friendly crew, good food, crew not as friendly on the inbound, but that wo
44 Qantas744ER : Well i have flown VS variouse time In Y and in upper class and ive had 90% good experience and the rest was not so good.. I think VS is a great airlin
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