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Problems With QR FFP  
User currently offlineAI From United Kingdom, joined Dec 2005, 318 posts, RR: 0
Posted (7 years 5 months 2 weeks 6 days 11 hours ago) and read 1576 times:

Hi,
We travelled with QR MAN-BOM-MAN on 10th Dec & return on 1st Jan.
We have received miles for our outbound flight but no miles for the return leg. I normally always confirm during check-in that the FF no is on the system.
After returning back when I checked the a/c on the web and realised that we had received miles only for the outbound leg, I used the "Claim your missing miles" on their website. that was about 4 weeks ago. still no luck.
Any ideas, suggestions ?
anyone from QR here who can help ?

thanks,
AI

3 replies: All unread, jump to last
 
User currently offlineB747-437B From , joined Dec 1969, posts, RR:
Reply 1, posted (7 years 5 months 2 weeks 6 days 11 hours ago) and read 1576 times:

Strange. They always update my missing miles within 24 hours of submitting the web form.

User currently offlineAI From United Kingdom, joined Dec 2005, 318 posts, RR: 0
Reply 2, posted (7 years 5 months 2 weeks 5 days 11 hours ago) and read 1510 times:

Well Sean,
I have filled up the web form again even though at the end it advised me that "this request has already been submitted".
I have emailed them as well (Yet again). lets see what happens.

AI


User currently offlineQatarA340 From Qatar, joined May 2006, 1802 posts, RR: 6
Reply 3, posted (7 years 5 months 2 weeks 5 days 10 hours ago) and read 1494 times:

Quoting AI (Thread starter):
We travelled with QR MAN-BOM-MAN on 10th Dec & return on 1st Jan.
We have received miles for our outbound flight but no miles for the return leg. I normally always confirm during check-in that the FF no is on the system.
After returning back when I checked the a/c on the web and realised that we had received miles only for the outbound leg, I used the "Claim your missing miles" on their website. that was about 4 weeks ago. still no luck.
Any ideas, suggestions ?
anyone from QR here who can help ?

It happened to me once, and I had to scan my ticket and boarding pass and submit it to QR PC website in order to approve the missing miles. You should try submitting in again or even calling them in your local country.

Good Luck.



لا اله الا الله محمد رسول الله
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