Logos From United States of America, joined Jan 2000, 797 posts, RR: 1 Posted (8 years 1 week 6 days 8 hours ago) and read 2654 times:
One thing that has been mentioned in several analysis pieces and by posters here is the general angst in the airline industry in the aftermath of the recent storms that congress will enact some sort of official passengers' "bill of rights."
While I think such an idea is silly as the airlines ought to be aware of the impact of negative PR and respond accordingly or face the market consequences, I'm wondering what effect (if any) jetBlue voluntarily coming out with such a Bill of Rights might have on such legislation. To me, it shows that the market works and that, faced with loss of revenue, an airline will work to reassure customers that something like this won't happen to them if they choose to fly with that airline. However, do you think it will embolden congress to enforce such terms on all air carriers?
ANCFlyer From , joined Dec 1969, posts, RR:
Reply 1, posted (8 years 1 week 6 days 8 hours ago) and read 2633 times:
IMO, little to none. The Legacies will talk a good game just like they did before and just like they've done snce they'll continue to operate like they always have. Weather notwithstanding - cause no one can control the weather - passengers will continue to be treated as fodder until a passenger bill of rights is legislated.
Now, I think it's ridiculous that Congress has to get involved, but hey . . . just like any other entity on the planet that FAILS to fix their own problems the airlines have no one to blame here but themselves.
B6 will press forward with their BOR, and the other carriers will ignore it. Until they're mandated to act by a force outside the industry.
Lightsaber From United States of America, joined Jan 2005, 13788 posts, RR: 100
Reply 2, posted (8 years 1 week 6 days 8 hours ago) and read 2616 times:
It depends on how B6 truly implements their BOR. If its done in a way that's meaningful to customers, yes, they will all have to follow. If the BOR doesn't end up really doing anything for passengers... then everyone will notice.
I did note an apology e-mail in my inbox today from B6. Interesting... I'll let someone else blog it in another thread.
Quoting ANCFlyer (Reply 1): Now, I think it's ridiculous that Congress has to get involved, but hey . . . just like any other entity on the planet that FAILS to fix their own problems the airlines have no one to blame here but themselves.
This is a good point. Enough to make the other airlines adopt it before congress makes them?
Societies that achieve a critical mass of ideas achieve self sustaining growth; others stagnate.