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WN Dominate On LAS-RNO  
User currently offlineRW717 From United States of America, joined Sep 2006, 290 posts, RR: 0
Posted (7 years 7 months 3 weeks 4 days 9 hours ago) and read 2711 times:

I was just noticing that WN has 13 daily non-stops between LAS and RNO, and the only other airline to fly that route (US) only has 2. How is it that every other airline has let WN have such a monopoly? I do realize that WN has the State of Nevada contract for state employees, but when I worked at Reno Air in LAS in the 90's we had something like 6 non-stops and they were usually full (thanks to our great service and the $25 upgrades.)
I can remember back in the 80's when EA was the only airline on this route and they used one of their new 757's. I always thought it was an odd route for EA.


Reno Air - The Biggest Little Airline in the World
23 replies: All unread, jump to last
 
User currently offlineFL370 From United States of America, joined Apr 2006, 252 posts, RR: 0
Reply 1, posted (7 years 7 months 3 weeks 4 days 8 hours ago) and read 2676 times:

airlines don't want to interfere with WN. there growing to fast. and with the rates that WN offers on their routhes, it would be hard tor airlines to just start flying that route. for example of US AA DL or UA start flying that route thet would have lots of trouble.

some routes are monopalized such as UA from IAD-KWI, IAD-PEK, not sure what UA has that is monopalized?



fl370


User currently offlineFlyboy7974 From United States of America, joined Jan 2003, 1540 posts, RR: 2
Reply 2, posted (7 years 7 months 3 weeks 4 days 8 hours ago) and read 2618 times:

Just before the merger announcement, HP had announced a rebirth into the RNO-LAS market, and besides the 2 flights into the LAS hub banks, they were going to have 4 other flights for a total of 6 daily through the week and 4 on weekends. It was announced on the web in a press release and then I remember seeing it also in their magazine noted in the Route Announcements/Additions area they had, but, it never materialized. I think I remember 3 flights at most, the 3rd being a CRj900 that departed LAS early morning that turned right back around and then the normal 2 bank flights.

Frequently this route was mentioned on sites and NV state employees barked and barked and were frustrated that WN ended up with the state contract. As mentioned, it always seemed that RenoAir did quite well on this route, and back years ago, before their complete restructure, Allegiant Air announced and even briefly started multiple rotations in the LAS-RNO market in order to compete with the WN monopoly, but again, that was short-lived just as Allegiant completely restructured and rebranded their level of LAS service to where it is now from their old airline operation.

EA did fly this route for quite a while also, from 6 flights a day down eventually to the one or two rotations before their RNO and LAS pullout when they reduced their western U.S operations dramatically. All RNO flights were operated nonstop to LAS and then LAS saw nonstop service to RNO as well as a variety of other destinations over the years, like PHX, MCI, ATL, IAH, LAX. Close to the end, the last two EA RNO flights simply were LAS tag ons to an ATL flight and the second to a PHX/MCI flight.

Still wish though as well as here and others that HP or somebody would reenter the market with some notice. When mentioning the NV state contract, wasn't there a smaller commuter airline that tried bidding for the market by offering two nonstops M-F out of LAS, but not into RNO, but to capture the state contract the service was going to be nonstop into Carson City, NV? I can't remember exactly nor find it anywhere, but I thought it was as an alternative to the WN flights by going straight into the capitol?


User currently offlineTSS From United States of America, joined Dec 2006, 3070 posts, RR: 5
Reply 3, posted (7 years 7 months 3 weeks 4 days 8 hours ago) and read 2601 times:

Quoting Flyboy7974 (Reply 2):
When mentioning the NV state contract, wasn't there a smaller commuter airline that tried bidding for the market by offering two nonstops M-F out of LAS, but not into RNO, but to capture the state contract the service was going to be nonstop into Carson City, NV? I can't remember exactly nor find it anywhere, but I thought it was as an alternative to the WN flights by going straight into the capitol?

Is there an airport of any size at all in Carson City?



Able to kill active threads stone dead with a single post!
User currently offlineOPNLguy From , joined Dec 1969, posts, RR:
Reply 4, posted (7 years 7 months 3 weeks 4 days 8 hours ago) and read 2601 times:

Quoting RW717 (Thread starter):
but when I worked at Reno Air in LAS in the 90's we had something like 6 non-stops and they were usually full (thanks to our great service and the $25 upgrades.)

One also has to ask why AA didn't keep the former Reno Air route, maybe at something other than a $25 fare... Any idea?


User currently offlineRW717 From United States of America, joined Sep 2006, 290 posts, RR: 0
Reply 5, posted (7 years 7 months 3 weeks 4 days 7 hours ago) and read 2566 times:

Quoting OPNLguy (Reply 4):
Quoting RW717 (Thread starter):
but when I worked at Reno Air in LAS in the 90's we had something like 6 non-stops and they were usually full (thanks to our great service and the $25 upgrades.)

One also has to ask why AA didn't keep the former Reno Air route, maybe at something other than a $25 fare... Any idea?

There were a number of Reno Air routes that did quite well that AA decided to ax. SNA-SFO, SEA-ANC, LAX-TUS, LAX-ABQ, SJC-PSP, RNO-SAN just to name a few. LAS-RNO seems to be a natural though. There is such a large amount of repeat business on that route that a biz-class would do really well, not to mention AAdvantage miles.



Reno Air - The Biggest Little Airline in the World
User currently offlineN1120A From United States of America, joined Dec 2003, 26601 posts, RR: 75
Reply 6, posted (7 years 7 months 3 weeks 4 days 6 hours ago) and read 2497 times:

Quoting RW717 (Thread starter):
How is it that every other airline has let WN have such a monopoly?

It isn't a monopoly if someone else is on the route.

Quoting TSS (Reply 3):
Is there an airport of any size at all in Carson City?

http://www.airnav.com/airport/KCXP



Mangeons les French fries, mais surtout pratiquons avec fierte le French kiss
User currently onlineSANFan From United States of America, joined Aug 2006, 5467 posts, RR: 12
Reply 7, posted (7 years 7 months 3 weeks 4 days 5 hours ago) and read 2487 times:

Seeing WN dominate a route is not terribly unusual, especially when both involved cities are WN strongholds! And certainly no one can complain that they don't offer plenty of frequency on routes they dominate. There is certainly nothing to prevent anyone else from entering the market (except common sense perhaps...  Wink )

bb


User currently offlineHPLASOps From , joined Dec 1969, posts, RR:
Reply 8, posted (7 years 7 months 3 weeks 4 days 3 hours ago) and read 2441 times:

I too am dissapointed that we only have service 13x a week (the 1200 dept doesn't operate on Sat).

I'm also dissapointed that we do not have any more frequencies to west coast markets that WN dominates such as LAS - TUS (6x CR2 service), LAS - ABQ (just restarted the 1 redeye flight), LAS - SLC (6x CR2 service, 1 mainline Sat service, all redeyes), LAS - PDX (2x daily mainline), and LAS - GEG (currently no service). I realize the philosophy of the airline is that many of these markets do better out of PHX due to more connetivity potential, but these are markets that WN is killing us in and I wish we would balls up and fight back. Instead of 13 flights a day to LAX, take one or two of these turns and send them to other markets. We could easily trade a turn to SFO for a turn to ABQ during the daytime. I haven't even begun to mention Texas. DFW we serve pretty well, but WN doesn't serve DFW. SAT, AUS, IAH (vs. HOU), and OKC are all markets we should serve at least once maybe twice during the daytime and instead we're throwing chicken shit YV a/c on redeyes - it annoys the hell out of me.


User currently offlineScottB From United States of America, joined Jul 2000, 6793 posts, RR: 32
Reply 9, posted (7 years 7 months 3 weeks 3 days 16 hours ago) and read 2242 times:

Quoting RW717 (Thread starter):
I was just noticing that WN has 13 daily non-stops between LAS and RNO, and the only other airline to fly that route (US) only has 2. How is it that every other airline has let WN have such a monopoly?

Well, part of it is the fact that most airlines fly very few point-to-point routes today, so it's unlikely that an airline which doesn't have a hub at LAS would fly LAS-RNO. US, as you mentioned, offers two daily flights on the route which are almost entirely connecting traffic -- from the most recent Consumer Air Fare Report, US has just under 6% of the LAS-RNO O&D traffic, or about 30 passengers each way, per day. WN has the other 94%. While Allegiant has a large operation at LAS, flying a route like LAS-RNO doesn't fit into their business plan -- leisure travel to vacation destinations like Las Vegas and Orlando from underserved markets. It's difficult to argue that a 350-mile hop like LAS-RNO with 15 daily round-trips is underserved.

The other part of it is that the other airlines have largely learned that it's not particularly profitable to go toe-to-toe with Southwest in markets where WN dominates. Open seating is not a big deal for most people, and their customer service is typically very good. More importantly, Southwest is one of the lowest-cost producers in the industry, and they are quite willing to fight to retain a market.

Quoting HPLASOps (Reply 8):
I'm also dissapointed that we do not have any more frequencies to west coast markets that WN dominates such as LAS - TUS (6x CR2 service), LAS - ABQ (just restarted the 1 redeye flight), LAS - SLC (6x CR2 service, 1 mainline Sat service, all redeyes), LAS - PDX (2x daily mainline), and LAS - GEG (currently no service). I realize the philosophy of the airline is that many of these markets do better out of PHX due to more connetivity potential, but these are markets that WN is killing us in and I wish we would balls up and fight back. Instead of 13 flights a day to LAX, take one or two of these turns and send them to other markets.

The problem is, the America West side of the operation lost money last year, even though the company as a whole made a profit. AWA posted a $35 million operating loss, while the US Airways (East) operation showed an operating profit of nearly $600 million. The biggest challenge to the former AWA operation continues to be the presence of two of Southwest's largest operations in its two hubs of PHX and LAS.

When WN is offering 14 daily PHX-LAX flights, HP/US has to offer comparable frequency to remain viable in the market. For better or worse, management thinks PHX is the key market to defend (which is probably correct since PHX ought to have significantly more business traffic).


User currently offlineMtnWest1979 From United States of America, joined Nov 2005, 2473 posts, RR: 1
Reply 10, posted (7 years 7 months 3 weeks 3 days 16 hours ago) and read 2216 times:
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Quoting TSS (Reply 3):
Is there an airport of any size at all in Carson City?

Yes , there is.

www.airnav.com/airport/KCXP



"If it ain't broke, don't fix it!"
User currently offlineFlyboy7974 From United States of America, joined Jan 2003, 1540 posts, RR: 2
Reply 11, posted (7 years 7 months 3 weeks 3 days 12 hours ago) and read 2080 times:

TSS - I see a couple of people have already replied in reference to your question about there being an airport in Carson City, but also, do you remember of hearing about the corporate jet on approach and in descent for Reno and it hit and had a midair with a hangglider at 16,000 feet, the airport the a/c went into was Carson City and where all those amazing pictures came out of was on the runway in Carson City.

Skywest Airlines did also serve Carson City way back when, back in their early days. I have their October 28, 1984 timetable in which it highlights, "NEW NONSTOP SERVICE: LAS VEGAS TO CARSON/LAKE TAHOE, PALM SPRINGS." LAS departures were 715am arrival 845am operated X67 and the second flight was 410pm dep arr 540pm. Out of Carson City, flights returned at 900am and 600pm and arrived 1030am and 730pm respectively.

ScottB - Just to be safe about the comments I made about Allegiant, I was making the comment that Allegiant had made this route addition years ago, not that it would be viable at any current date for them, but it was of the past. Their November 1, 2000 timetable was the original initiation of the LAS-RNO flights and addition of through LAS-PDX service. This was in direct response from a request by the state of Nevada for any airline to offer competition and additional service on the LAS-RNO route to lower fares and offere competition against the WN monopoly and how high fares became, especially for state employees flying last minute. Immediately, Allegiant Air won the state guaranteed revenue contract for LAS-RNO. They operated the following flights:

LAS - RNO RNO - LAS

dep 730am 845am 915am 1030am X67
1215pm 130pm 300pm 415pm X6
545pm 700pm 730pm 845pm X6


HPLasOps - I agree with you as well about the LAS operation, there's something about the hub that really needs help. While most will say why bother with the amount of WN competition, still there has to be some point that a breakeven is found with more than just night flight operations. I defend and agree with the 13 daily LAX flights since that is one of their heaviest routes. I think though that with 13 flights, let's max them out, they should be flying other than B737 on the route and go all A320, and like way long ago, the old Tristar Airlines, go out and find every Asian and other international airline that flies into LAX, and offer some type of through or interline agreement for their LAX-LAS flights and offer a seemless itinerary. The technology of the A320 with the dropdown screens is why I suggested this a/c so that preflight safety demo can be acclamated for the foreign pax. There was an article in the L.A Times back in fall that revisited LAX and made jokes about all the worldwide alliances because it showed how many pax still arrive into LAX without a worldwide alliance and have to connect through LAX on their own with divided itineraries and often, without one airline from the other knowing that pax are connecting, how many pax get stuck in LAX. On a note other than LAX though in regards to the HP LAS hub operation, there has to be some buildup of the hub to offer other than nightflights to the gambling and tourist pax. Again, just before the merger was announced, HP started to rebuild LAS as PHX was approaching where HP wanted to be, and flights were being added out of LAS through the system, to SJC, SMF, DEN, IAH, ATL, RNO, BUR, SAN, PDX, SEA, SLC, and other points eastward. Of course now though with the realignment of the hub infrastructure and integration of the fleets, both sides of the US system are streamlining their product, and out west, the HP LAS system has taken the hit. Flights have been eliminated and if not, mainline flights downgraded to Express CRj200 or CRj900 equipment, and with the reduction, the flights that still exist are primarily for the night hub operation with most of the daytime frequencies being eliminated.

With some buildup of the LAS hub, especially through the daylight hours, there are opportunities to create still more traffic, O&D lost to other airlines when pax compare day vs. night flights, i.e. some business traffic, and b) streamlining the LAS operation with the additional/increased flights for the connecting pax in the US west system to alleviate some flow away from PHX hub and by thus, increased flow for LAS, from added O&D and connecting pax as well. Example, let's add a BUR flight. A pax looking at a flight for BUR-PDX might think that flying out to PHX is a lil stretch out of the way, but, through LAS would be more of a direct routing, even with a connection, how many people love to fly through Vegas even for an hour, it satisfies a lil fix when they hear the ringing and noise of the machines, but besides satisfying connections, an added flight for the BUR-LAS O&D other than the one option now, an Express CRj200 that comes in from a non bank LAS departure time, but turns around back to the night hub operation. It just surprises me how much of the airport sits idle for HP through some of those hours, but then again, result, why we see Mccarran airport giving some of those gates to WN to utilize


User currently offlineN1120A From United States of America, joined Dec 2003, 26601 posts, RR: 75
Reply 12, posted (7 years 7 months 3 weeks 3 days 12 hours ago) and read 2064 times:

Quoting FL370 (Reply 1):
monopalized

Monopolized  Wink

Quoting HPLASOps (Reply 8):
I'm also dissapointed that we do not have any more frequencies to west coast markets that WN dominates such as LAS - TUS (6x CR2 service), LAS - ABQ (just restarted the 1 redeye flight), LAS - SLC (6x CR2 service, 1 mainline Sat service, all redeyes), LAS - PDX (2x daily mainline), and LAS - GEG (currently no service).

None of those are West Coast markets. The only one that even comes close is PDX.

Quoting ScottB (Reply 9):
AWA posted a $35 million operating loss, while the US Airways (East) operation showed an operating profit of nearly $600 million.

Which shocks the hell out of me given that HP was the significantly more profitable, healthier carrier before the merger.

Quoting Flyboy7974 (Reply 11):
The technology of the A320 with the dropdown screens is why I suggested this a/c so that preflight safety demo can be acclamated for the foreign pax.

Non-US passengers are more than familiar with old style demos.



Mangeons les French fries, mais surtout pratiquons avec fierte le French kiss
User currently offlineMariner From New Zealand, joined Nov 2001, 25418 posts, RR: 86
Reply 13, posted (7 years 7 months 3 weeks 3 days 12 hours ago) and read 2050 times:
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Quoting Flyboy7974 (Reply 11):
to offer competition and additional service on the LAS-RNO route to lower fares and offere competition against the WN monopoly and how high fares became, especially for state employees flying last minute.

That's one of the most interesting things I've read on this forum for a while.

mariner



aeternum nauta
User currently offlineSilentbob From United States of America, joined Aug 2006, 2124 posts, RR: 1
Reply 14, posted (7 years 7 months 3 weeks 3 days 11 hours ago) and read 2030 times:

Quoting RW717 (Thread starter):
was just noticing that WN has 13 daily non-stops between LAS and RNO, and the only other airline to fly that route (US) only has 2. How is it that every other airline has let WN have such a monopoly?

If those flights aren't full, it would be hard to justify adding more capacity to an over-served market.


User currently offlineSeptember11 From United States of America, joined May 2004, 3623 posts, RR: 21
Reply 15, posted (7 years 7 months 3 weeks 3 days 11 hours ago) and read 2010 times:

Quoting RW717 (Thread starter):
I can remember back in the 80's when EA was the only airline on this route and they used one of their new 757's. I always thought it was an odd route for EA.

That's interesting. EA discontinued LAS and RNO service for months before EA closed its doors permanently.



Airliners.net of the Future
User currently offlineN1120A From United States of America, joined Dec 2003, 26601 posts, RR: 75
Reply 16, posted (7 years 7 months 3 weeks 3 days 10 hours ago) and read 1956 times:

Quoting Flyboy7974 (Reply 11):
This was in direct response from a request by the state of Nevada for any airline to offer competition and additional service on the LAS-RNO route to lower fares and offere competition against the WN monopoly and how high fares became, especially for state employees flying last minute.

Given that the highest fare one will pay on WN is $118 each way for a fully refundable, last minute ticket, I really don't se what is so high about those fares.



Mangeons les French fries, mais surtout pratiquons avec fierte le French kiss
User currently offlineQqflyboy From United States of America, joined Oct 2003, 2294 posts, RR: 13
Reply 17, posted (7 years 7 months 3 weeks 3 days 7 hours ago) and read 1868 times:

When QQ/AA flew RNO-LAS there were six roundtrips/day, and WN had six roundtrips/day. The day after AA stopped RNO-LAS service, WN jumped to 10 or 12 flights. I never understood why HP didn't ramp up their frequency. Southwest has proven without a doubt there is a market between these two cities.


The views expressed are mine alone and do not necessarily reflect my employer’s views.
User currently offlineTSS From United States of America, joined Dec 2006, 3070 posts, RR: 5
Reply 18, posted (7 years 7 months 3 weeks 3 days 7 hours ago) and read 1844 times:

Quoting Flyboy7974 (Reply 11):
TSS - I see a couple of people have already replied in reference to your question about there being an airport in Carson City, but also, do you remember of hearing about the corporate jet on approach and in descent for Reno and it hit and had a midair with a hangglider at 16,000 feet, the airport the a/c went into was Carson City and where all those amazing pictures came out of was on the runway in Carson City.

I hadn't heard about that accident, but I'll be sure to Google for details on it. Thanks for the info.

Thanks also to N1120A and MtnWest1979 for providing links about Carson City's airport. I had read that Carson City was one of very few state capitals not served by a major airport, but I didn't know exactly what facilities existed there aside from various small airfields.



Able to kill active threads stone dead with a single post!
User currently offlineWjcandee From United States of America, joined Jun 2000, 5264 posts, RR: 23
Reply 19, posted (7 years 7 months 3 weeks 3 days 7 hours ago) and read 1831 times:

The route is an hour and a half. The fares range from 83-118. I wish the Air Shuttle was that cheap (on a shorter route)!!

User currently offlineFATFlyer From United States of America, joined May 2001, 5821 posts, RR: 28
Reply 20, posted (7 years 7 months 3 weeks 2 days 19 hours ago) and read 1724 times:

Quoting Flyboy7974 (Reply 11):
Their November 1, 2000 timetable was the original initiation of the LAS-RNO flights and addition of through LAS-PDX service.

Allegiant then filed bankruptcy on December 13, 2000 and shrunk down to only FAT-LAS. It was the best performing route at the time and also the company was still headquartered at Fresno.

I don't know about the LAS-RNO flight but I understand Allegiant was doing well on RNO-PDX.



"Travel is fatal to prejudice, bigotry, and narrow-mindedness." - Mark Twain
User currently offlineFlyboy7974 From United States of America, joined Jan 2003, 1540 posts, RR: 2
Reply 21, posted (7 years 7 months 3 weeks 2 days 1 hour ago) and read 1546 times:

FATFlyer - Looking at the 11/1/00 timetable, the routes at the time were FAT-LAS, FAT-LGB (sat only), FAT-RNO-PDX, TVL-LGB-LAS (wed/fri/sun), LAS-LGB, LAS-RNO-PDX, RNO-PDX. This was a blue one page double-sided timetable on hard stock, and new service with this timetable was the LAS-RNO route and the through LAS-RNO-PDX service.

Quick jump, just four months later, effective 3/1/02, the only routes served were FAT-LAS-COS.

Before that though, the 8/4/00 timetable I have has just about all the same routes as 11/1 except LAS-RNO, and it announces new service to Lake Tahoe as this market was reentered from the previous summer. The Tahoe service in this timetable was TVL-LGB-LAS on 3,5,7 only. Contrary to that, when I flew Allegiant was the summer prior when Allegiant had their one DC-9-21 flying the scheduled service, and everyday but Saturday the a/c flew FAT-LAS-TVL-BUR-TVL-LAS-FAT, and the a/c was one of the nicest I had ever flown on, being how clean and refurbished the a/c was and just real open and bright, you could the airline had taken some measures to make sure people couldn't tell the age of the a/c. On the one leg I flew LAS-TVL, flight was on time midmorning departure with only 6 other pax, excellent service, and the -21 was a little rocket, took the flight specifically to fly on this a/c which I knew I wouldn't have the chance much longer to do, and plus, every summer headed to our place in South Tahoe, how much nicer was it to land right in Tahoe than drive up from Reno, and the fare was only $59 I think.

So, as you mentioned, why most people don't know about the Allegiant Air service was because it was inititated 11/1 and as you mention, 12/13 was the bankruptcy and retreat of the airline. Sad too as you also note, because RNO was happy as well to finally get some new service with the FAT/PDX/LAS flights.

Who else here is the big Allegiant person, I think a FAT employee maybe, not sure, forgot as I am looking back?


User currently offlineN1120A From United States of America, joined Dec 2003, 26601 posts, RR: 75
Reply 22, posted (7 years 7 months 3 weeks 2 days ago) and read 1531 times:

Quoting Wjcandee (Reply 19):
The fares range from 83-118

Actually, they range from $49 to $118



Mangeons les French fries, mais surtout pratiquons avec fierte le French kiss
User currently offlineFATFlyer From United States of America, joined May 2001, 5821 posts, RR: 28
Reply 23, posted (7 years 7 months 3 weeks 1 day 23 hours ago) and read 1484 times:

Quoting Flyboy7974 (Reply 21):
Quick jump, just four months later, effective 3/1/02, the only routes served were FAT-LAS-COS.

That was when the LAS-COS route started. I would need to check the exact day but they either started it in late Feb or early March of 2002.

Quoting Flyboy7974 (Reply 21):
to that, when I flew Allegiant was the summer prior when Allegiant had their one DC-9-21 flying the scheduled service, and everyday but Saturday the a/c flew FAT-LAS-TVL-BUR-TVL-LAS-FAT, and the a/c was one of the nicest I had ever flown on, being how clean and refurbished the a/c was and just real open and bright, you could the airline had taken some measures to make sure people couldn't tell the age of the a/c.

I'm still waking up this morning so forgive me if my memory is off.

But if I recall the -21 originally served as the corporate plane for founder Mitch Allee's software company. (That's also partially a play on his name when they decided using WestJet wasn't going to work). The software company, CMS, had written software for ValuJet. So Mitch decided he wanted his own airline. That also is the connection that later pulled Maurice Gallagher into the company.

Quoting Flyboy7974 (Reply 21):
So, as you mentioned, why most people don't know about the Allegiant Air service was because it was inititated 11/1 and as you mention, 12/13 was the bankruptcy and retreat of the airline. Sad too as you also note, because RNO was happy as well to finally get some new service with the FAT/PDX/LAS flights.

I double checked my notes and I have that routes were reduced on Dec 8, 2000 and the BK filing was on Dec 13. At the time jet fuel had gone from $0.58/gal to $1.38/gal in one year.

Quoting Flyboy7974 (Reply 21):
Who else here is the big Allegiant person, I think a FAT employee maybe, not sure, forgot as I am looking back?

On a.net? Not sure who you are thinking of. There are some LAS employees who have nosed around the fourms, also a RNO based reservation agent. WhatUSaid is not an Allegiant employee but he will know some things that I don't. He will also be pretty knowledgable on the old Air21 and some other west coast companies and airports.



"Travel is fatal to prejudice, bigotry, and narrow-mindedness." - Mark Twain
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