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Countdown To RES Migration for US and HP  
User currently offlineGift4tbone From United States of America, joined Dec 2004, 612 posts, RR: 0
Posted (7 years 5 months 3 weeks 3 days 1 hour ago) and read 4708 times:

I know there is another thread about the pilots union suing, but none about the actual migration.

From what I am told at 0200EST both systems will go dark, until about 0415, when sabre will be back up and running, with only the DECS partition, and SHARES will be the primary system.

I am not sure what other stations have done, but we have handed every employe a copy of the RES migraton handbook, and a very simple guide called "Shares for the casual user" Also, quick guides, have been posted at every computer, gate, and ticket counter position. Today mgmt has been running around hardcore, preparing in case we must do everything manually. Hopefully it goes smoothly. Although I would like to hear from others on how they are preparing for the cutover.

-Tony@PVD


Top 3 airports: PVD 26.0%(115 flights), PHL 15.6%(69 flights), PHX 12.0%(53 flights)
61 replies: All unread, showing first 25:
 
User currently offlineItsnotfinals From , joined Dec 1969, posts, RR:
Reply 1, posted (7 years 5 months 3 weeks 3 days 1 hour ago) and read 4705 times:

As a US FF I am keeping my fingers crossed on this for sure.

I am thinking most CS peolpe will breathe a sigh of releif when they don't have to ask final destination and figure out east or west when checking each person in or guiding them to the correct kiosk.

Good luck everyone!


User currently offlineApodino From United States of America, joined Apr 2005, 4257 posts, RR: 6
Reply 2, posted (7 years 5 months 3 weeks 3 days 1 hour ago) and read 4679 times:

I am going to be working tommorrow as this starts. Since my companies flights were all on the East side, we always dealt with sabre. Hopefully it goes well, but I suspect our ontime 0 won't be great.

User currently offlineGoldenshield From United States of America, joined Jan 2001, 6003 posts, RR: 14
Reply 3, posted (7 years 5 months 3 weeks 3 days 1 hour ago) and read 4668 times:

I loved SHARES. Except for a few universal res entries, SABRE was like trying to program a SPARC computer with Pascal.


Two all beef patties, special sauce, lettuce, cheese, pickles, onions on a sesame seed bun.
User currently offlineSilentbob From United States of America, joined Aug 2006, 2071 posts, RR: 1
Reply 4, posted (7 years 5 months 3 weeks 3 days ago) and read 4657 times:

I don't have to be at the airport until 1700, I hope all the bugs are worked out by then.

User currently offlineCactusmurf From United States of America, joined Feb 2007, 20 posts, RR: 0
Reply 5, posted (7 years 5 months 3 weeks 2 days 21 hours ago) and read 4588 times:

All I have to say is that I'm glad that I'm not working tonight or tomorrow morning.

User currently offlineSilentbob From United States of America, joined Aug 2006, 2071 posts, RR: 1
Reply 6, posted (7 years 5 months 3 weeks 2 days 19 hours ago) and read 4543 times:

Having worked in the IT field for almost a decade, now paroled, I feel for these people. The work they've had to put in up to this point and the pressure to perform has got to be incredible. I would expect that they have run numerous test migrations and worked out all of the bugs, but you just never know for sure.

User currently offlineItsnotfinals From , joined Dec 1969, posts, RR:
Reply 7, posted (7 years 5 months 3 weeks 2 days 11 hours ago) and read 4467 times:

The magic hour has passed, I was able to change some seats on East flights that I couldn't yesterday and the website seems faster today.

The local news here in Phoenix isn't reporting any melt down at PHX either.


Looks good so far!


User currently offlineFutureFO From Ireland, joined Oct 2001, 3132 posts, RR: 21
Reply 8, posted (7 years 5 months 3 weeks 2 days 10 hours ago) and read 4441 times:

And the ETC is down as well until 1200p EST today so they can migrate the employee data over as well.


I Don't know where I am anymore
User currently offlineJGPH1A From , joined Dec 1969, posts, RR:
Reply 9, posted (7 years 5 months 3 weeks 2 days 9 hours ago) and read 4395 times:

Good luck with your migration, US - Res migrations are never easy, we liken it to a heart transplant for an airline. Having lived through a few migrations myself, including BA and QF migrations to Amadeus (2.1 and 1.4 million PNR's apiece), I know what it's like ! Will US have a seperate partition in SHARES, or will it be a common US/HP partition (I don't know if SHARES can support cohosting in the same partition).

Anyone know how long the actual system outage will be for the US East migration ? For BA and QF we managed to keep the outage down to less than 2 hours for Res, which kept operational disruption down to an absolute minimum.

Anyway, best of luck with it, fingers crossed...


User currently offlineGift4tbone From United States of America, joined Dec 2004, 612 posts, RR: 0
Reply 10, posted (7 years 5 months 3 weeks 2 days 8 hours ago) and read 4366 times:

Quoting JGPH1A (Reply 9):
Anyone know how long the actual system outage will be for the US East migration

It was only supposed to be 2hrs 15 min, I'm assuming based on the posts, above that all went well, minus the delay in getting the ETC back online. I go into work in a few hours, I'll know more then.

-Tony@PVD



Top 3 airports: PVD 26.0%(115 flights), PHL 15.6%(69 flights), PHX 12.0%(53 flights)
User currently offlineGift4tbone From United States of America, joined Dec 2004, 612 posts, RR: 0
Reply 11, posted (7 years 5 months 3 weeks 2 days 8 hours ago) and read 4328 times:

It wont let me edit my previous post so...

The ETC is back online, VERY slow......

Is anyone on here working WEST Operations? I'm am curious to know if you guys have switched over to the DECS partition of sabre, as we EAST ops, will continue to use. If not, than I wonder when we will truly all be using the same system.

-Tony@PVD



Top 3 airports: PVD 26.0%(115 flights), PHL 15.6%(69 flights), PHX 12.0%(53 flights)
User currently offlineHawaiian717 From United States of America, joined May 1999, 3192 posts, RR: 7
Reply 12, posted (7 years 5 months 3 weeks 2 days 7 hours ago) and read 4302 times:

Looks like east kiosks had problems, causing particularly long lines at CLT, PHL, and BOS.

http://charlotte.com/209/story/39917.html


User currently offlineCommavia From United States of America, joined Apr 2005, 11523 posts, RR: 61
Reply 13, posted (7 years 5 months 3 weeks 2 days 7 hours ago) and read 4293 times:

Quoting Hawaiian717 (Reply 12):
Looks like east kiosks had problems, causing particularly long lines at CLT, PHL, and BOS.

I like how USAirways' website is saying the long lines are being caused by "heavy passenger volume." That's creative.  Smile


User currently offlineAIR757200 From United States of America, joined Jul 2000, 1579 posts, RR: 7
Reply 14, posted (7 years 5 months 3 weeks 2 days 7 hours ago) and read 4280 times:

Quoting Commavia (Reply 13):
I like how USAirways' website is saying the long lines are being caused by "heavy passenger volume." That's creative.

Well, we are entering Spring Break travel so I wouldn't completely discount their claim. Today, US/HP's (DTW) counter seemed to be moving along fine. Yesterday, the whole Smith Terminal lobby was filled with people-- people didn't know which line was for which airline (every airline was insane busy)!

Sad to see them switching from Sabre in RES, it was always easy to book their flights in our system since we both shared Sabre. Now, the inventory won't appear on a real-time basis.  Sad


User currently offlineDelta777 From United States of America, joined Mar 2000, 656 posts, RR: 0
Reply 15, posted (7 years 5 months 3 weeks 2 days 3 hours ago) and read 4196 times:

US Airways.com is not even working now...."scheduled maintenence".

D E L T A 7 7 7


User currently offlineHPRamper From United States of America, joined May 2005, 4055 posts, RR: 8
Reply 16, posted (7 years 5 months 3 weeks 2 days 3 hours ago) and read 4184 times:

Everything here went incredibly smoothly. I'm always an optimist, but even I was surprised. We had not a single unexpected glitch. The CSR's jobs just got a lot easier too, now that they can check loads, seat assignments etc across the entire system without having to give the "I'm sorry" speech to passengers. Even the employee travel center was back up this morning and has been much simplified now without having to support both Sabre and SHARES. As far as I could tell most of our systems were back up by 2am.

User currently offlineItsnotfinals From , joined Dec 1969, posts, RR:
Reply 17, posted (7 years 5 months 3 weeks 2 days 3 hours ago) and read 4167 times:

Quoting Delta777 (Reply 15):
US Airways.com is not even working now...."scheduled maintenence".

It is not down, you might need to hit "F5" to refresh once or twice but I was just on and had no issues. It appears to be a little slow.


User currently offlineGift4tbone From United States of America, joined Dec 2004, 612 posts, RR: 0
Reply 18, posted (7 years 5 months 3 weeks 2 days 3 hours ago) and read 4167 times:

Well so far here its been ok, I'm under the impression that ALL east kiosks do not work, and they are not sure when they will be up and running, I was told the kiosks were expected to give them the least problems, however, it seems to be causing the most....just long lines becuase all check-in must be done by an agent.

From an East ops, P-O-V, it sucks, there bag counts in shares are completly inaccurate, sometimes the zone count/transfer count, is higher than the total bags checked in.....hum...frustrating. Also it is taking longer than usuall to close out the PAX counts upstairs, and those counts aren't even correct. Its been causing some taxi-out delays.

Hopefully all the bugs will be worked out soon........

-Tony@PVD



Top 3 airports: PVD 26.0%(115 flights), PHL 15.6%(69 flights), PHX 12.0%(53 flights)
User currently offlineGift4tbone From United States of America, joined Dec 2004, 612 posts, RR: 0
Reply 19, posted (7 years 5 months 3 weeks 2 days 3 hours ago) and read 4160 times:

Quoting HPRamper (Reply 16):
Everything here went incredibly smoothly

I would expect the WEST operations to be affected the least, however I WAS told that the ops people will be switching to sabre come april, and that will be when west will see their hiccups care of the merged systems.

-Tony@PVD



Top 3 airports: PVD 26.0%(115 flights), PHL 15.6%(69 flights), PHX 12.0%(53 flights)
User currently offlineCactusmurf From United States of America, joined Feb 2007, 20 posts, RR: 0
Reply 20, posted (7 years 5 months 3 weeks 2 days 1 hour ago) and read 4094 times:

I am an Ops agent and us at SMF have still herd nothing about switching over to a new system for ops. And if it is going to switch over in just a month, hopefully we are going to get some type of training? But I wouldn't be suprised if they just threw it on us.

User currently offlineGift4tbone From United States of America, joined Dec 2004, 612 posts, RR: 0
Reply 21, posted (7 years 5 months 3 weeks 1 day 22 hours ago) and read 4015 times:

Quoting Cactusmurf (Reply 20):
I am an Ops agent and us at SMF have still herd nothing about switching over to a new system for ops

Well it was my station manager that said the cutover date was sometime in april....hopefully you will know before then! Or maybe she is wrong, who knows at this point.

Can I ask you tho....how do you get your bag counts? Ours are completly off in shares, compared to what the bagroom actually has.

-Tony@PVD



Top 3 airports: PVD 26.0%(115 flights), PHL 15.6%(69 flights), PHX 12.0%(53 flights)
User currently offlineSilentbob From United States of America, joined Aug 2006, 2071 posts, RR: 1
Reply 22, posted (7 years 5 months 3 weeks 1 day 21 hours ago) and read 3969 times:

PHL was a mess tonight and still no idea when the kiosks will be back up. If you are traveling on US early this week, get there early.

User currently offlineEjmmsu From United States of America, joined Oct 2004, 1692 posts, RR: 0
Reply 23, posted (7 years 5 months 3 weeks 1 day 21 hours ago) and read 3952 times:

Quoting AIR757200 (Reply 14):
Well, we are entering Spring Break travel so I wouldn't completely discount their claim.

Did you actually read the article?

http://charlotte.com/209/story/39917.html

http://charlotte.com/217/story/39964.html

After reading them, try to tell me with a straight face if you think they are not downright lying to people on their website.

I have flown from CLT on Black wednesday (the day before thanksgiving), and my wait to check in was 20 minutes, not 4+ hours.

This is lying plain and simple.

[Edited 2007-03-05 04:57:28]

[Edited 2007-03-05 04:58:09]


"If the facts do not conform to the theory, they will have to be disposed of"
User currently offlineHiflyer From United States of America, joined Nov 2004, 2172 posts, RR: 3
Reply 24, posted (7 years 5 months 3 weeks 1 day 21 hours ago) and read 3930 times:

Watching from several counters away USAir at FLL had a meltdown. Kiosks did not work...lines out the doors of the terminal. This was far far from smooth by any definition. From all that I have read it appears the AmWest stations had an easy time remaining on a known system and now able to handle East flights....the reverse was not the same. East stations lost the kiosks and a lot more apparently. No offense but to lose functionality this much during a turnover operation planned for over a year is a complete farce. It begs that pax be concerned that the combined carrier does not know what it is doing....

25 Ejmmsu : I agree wholeheartedly. This is just one of many reasons US is a an embarrasment right now.
26 Gift4tbone : Well, i guess it depends on the station from what I can gather MHT and BDL went well, as did my station...then again OUR local mgmt was VERY WELL pre
27 Ejmmsu : The problem is that since the adittion of Kiosks, the staffing levels and avialable counter postions for check in have been cut accordingly, espescia
28 FutureFO : The kiosks at SDF were shut off today. The queue was not all that bad at the counter tho. So must not have been that bad. ETC was running slower than
29 Silentbob : Calling it a farce is a bit over the top. It's certainly a failure on the part of the migration team and a black mark against the organization as a w
30 Ejmmsu : Did you read the articles? 4+ hour waits.. flights and cruises missed... vacations in jeopardy... while planes take off half empty. It is a farce. If
31 DL Widget Head : It is a farce...those articles cited were recommending that passengers just go home! That is a farce! Didn't they do any trial runs to see what might
32 Post contains links Ejmmsu : Here is an anonomous letter too the Charlotte newspaper from a US flight attendent that sums things up well... I am a flight attendant with US Airways
33 Silentbob : I'm not disputing that it's a nightmare, just that it is the result of an error in the migration. Errors happen in every data migration, the key is i
34 Flyibaby : Today was a double eged sword for US Airways. First, today started the effective date for the first of two schedule changes in the SE region, and then
35 Maverick623 : I would definitely call this an embarassment, and pretty darned close to a farce. I too said that there would be a huge fiasco weeks ago when I learne
36 Apodino : I was on the USAirways employee website earlier. It seems the problem in CLT stems from the airports use of CUSS Kiosks. (Or at least thats whats bein
37 Cltguy : I agree the main problem here is that the kiosks were not working...but the loads were higher than usual in CLT since it was the end of the CIAA Tour
38 Silentbob : A buddy of mine was unable to check in online for his Sunday evening flight.
39 Jimyvr : US Airways wouldn't let me to issue their ticket with another e-ticketable airline which US/HP have agreement to
40 Ejmmsu : You expected better from US ? Hopefully you didn't miss a week-long cruise like many people did. You should fly skyteam in the future.. they have no
41 Evan767 : I know a flight attendant that works at USAirways. I was talking with her the other week about everything. She said she is just in disgust with the ai
42 Silentbob : The older US employees are the ones most likely to have that attitude, and to be honest they should retire if they feel that way. It will be better f
43 Jimyvr : I'm not the one travelling. US and AS have e-ticket interline but the glitch screwed everything so I issued it separately for these client
44 Bond007 : No, I disagree. There are not 'always' error and problems during the actual LIVE migration and cutover. Having worked numerous large implementations
45 Apodino : I am talking about system wide. Believe it or not, PHL, which would in theory have the same types of kiosks, and we all know about the agents there,
46 AlexPorter : Just a personal anecdote: I'm not flying US this month. However, I do currently hold a reservation for US in May/June, MSP-CDG (via PHL), round-trip.
47 Silentbob : I've been called in to help clean up numerous projects that also had plenty of time to work out all the bugs. It happens quite frequently. The proble
48 Evan767 : Go ahead... DL and NW will still certainly be better than US no matter what you say...
49 Itsnotfinals : No one person can fix a migration this size. I am sure this was 100,000 to 150,000 Man hours at least, what was the biggest one you fixed?[Edited 200
50 HPRamper : It's not. And it's absolutely more an issue among the senior employees for the former East US. Simply put, people don't like change, even if it is fo
51 Bond007 : Somewhat contradictory statement. You say it 'shouldn't have happened', but also as a 'typical migration problem'. Most typical migration problems th
52 Post contains links Revelation : Actually SABRE is a lot older than both the SPARC microprocessor (1985) and the Pascal language (1970) - SABRE first went on-line in 1960! Ref: http:
53 Post contains images Captaink : I know SABRE very well having done US Airways Res Training a few years ago. But the handling company I worked for also handled BW and JM which also u
54 Ejmmsu : NW was the number one legacy carrier in last year in the combined areas of fewest customer complaints, best on time performance, and best baggage han
55 JGPH1A : If a phase 4 ticket is what I think it is, time you got yourself a decent CRS with a fully automated reissue/exchange product. 45 seconds instead of
56 Silentbob : Typically in a large project, things go wrong. They aren't supposed to go wrong, but they do. Hope that clears it up. Even with the best planning you
57 DL Widget Head : I find that very hard to believe and would love to see a source. I know NW has always been good, if not best in class, with regard to on time perform
58 Itsnotfinals : The problems they had are very minor compared to other large migrations. The Kiosks were the only things materially effected . This would not be the
59 Post contains links Ejmmsu : http://users1.wsj.com/lmda/do/checkL...ines%26COLLECTION%3Dwsjie%2F6month http://catalog.nwa.com/newsline/0207_01c.html
60 Evan767 : I am not familiar with US/HP's systems at all but another thing I would like to add: The flight attendant I was talking to that has been working for U
61 Itsnotfinals : I was involved in a 250 Million dollar conversion for a major telcom and the users of that system also said that they wanted their 20 year old mainfr
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