Ultrapig From United States of America, joined Dec 2003, 607 posts, RR: 0 Posted (9 years 2 months 16 hours ago) and read 3852 times:
This is a small thing but it is annoying-I'd like to know from anet gate agents where I am off base.
This afternoon my plane arrived at STL from SFO-just perhaps ten minutes early. There was a gate and we were directed in without delay but then had to wait five minutes fro a gate agent to let us out of jail. Don't flame me-I jsut want to know-Is a big station and minihub like STL so short of ground personnel that there is no gate agent available to meet a plane that is there just a few minutes early? Or is something sleeping on the job?-And please don't tell me I should be thankful that the plane was early-I don't complaint if it is late because I know things can and do happen-and finally does the crew get paid on the clock until the door is open? If so this sounds real dumb.
Ultrapig From United States of America, joined Dec 2003, 607 posts, RR: 0
Reply 5, posted (9 years 2 months 12 hours ago) and read 3532 times:
Ok so this is common-but why-its not like no one knows a plane is gopnna be early why deosn't someone say "Hey Charlie-you check in the people on flight 101 by yourslef for a few minutes while Jane and let's the people off the plane"
Bicoastal From , joined Dec 1969, posts, RR:
Reply 6, posted (9 years 2 months 10 hours ago) and read 3423 times:
Ultra...you assume everyone came to work that day....no sick calls.....that more than one person is working a gate...no irregular ops/delays with irate passengers demanding attention....an agent finally had a chance to take a pee break/wolf down something to eat, when the plane arrived early...etc., etc. So many variables go in to making an airline work each and every day. It's a rare day when everything falls in to place neatly. Love to have you shadow one of my favorite CSR friends someday and see how you handle it each and every day.
BigJimFX From United States of America, joined Jun 2005, 321 posts, RR: 0
Reply 10, posted (9 years 1 month 4 weeks 1 day 21 hours ago) and read 3015 times:
Quoting Bicoastal (Reply 6): It's a rare day when everything falls in to place neatly. Love to have you shadow one of my favorite CSR friends someday and see how you handle it each and every day.
I agree... If everything fell into place where I work I would SO be worried about being struck by lightning on the way home!
There are literally hundreds of factors that are always going against gate agents every day. I would suspect that that maybe a flight had a good chance of going out late and thats where the focus would be at. Plus I believe that flight times are logged block to block. Meaning from pushback to engine shut down. Just a guess, but helping a flight be not as late is probably more important to an airline than a flight coming in early and blocking on time.