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Where Is The Gate Agent?  
User currently offlineUltrapig From United States of America, joined Dec 2003, 581 posts, RR: 0
Posted (7 years 4 months 3 weeks 6 days 21 hours ago) and read 2982 times:

This is a small thing but it is annoying-I'd like to know from anet gate agents where I am off base.

This afternoon my plane arrived at STL from SFO-just perhaps ten minutes early. There was a gate and we were directed in without delay but then had to wait five minutes fro a gate agent to let us out of jail. Don't flame me-I jsut want to know-Is a big station and minihub like STL so short of ground personnel that there is no gate agent available to meet a plane that is there just a few minutes early? Or is something sleeping on the job?-And please don't tell me I should be thankful that the plane was early-I don't complaint if it is late because I know things can and do happen-and finally does the crew get paid on the clock until the door is open? If so this sounds real dumb.

10 replies: All unread, jump to last
 
User currently offlineGoaliemn From United States of America, joined Sep 2005, 463 posts, RR: 3
Reply 1, posted (7 years 4 months 3 weeks 6 days 20 hours ago) and read 2895 times:

The agent could've been at another gate, closing up another flight. They don't have enough staff at each hub to man every gate all the time.

User currently offlineM404 From United States of America, joined Nov 2003, 2224 posts, RR: 5
Reply 2, posted (7 years 4 months 3 weeks 6 days 20 hours ago) and read 2881 times:
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If the airlines could figure out a way to get an Eticket kiosk to meet the flight and eliminate an agent they certainly would. They would always be on time but.........


Less sarcasm and more thought equal better understanding
User currently offlineWarreng24 From United States of America, joined Nov 2005, 707 posts, RR: 0
Reply 3, posted (7 years 4 months 3 weeks 6 days 17 hours ago) and read 2718 times:

Quoting Ultrapig (Thread starter):
There was a gate and we were directed in without delay but then had to wait five minutes fro a gate agent to let us out of jail.

You've never flown US into PHL have you?  Wink


User currently offlineIPFreely From United States of America, joined Dec 2006, 237 posts, RR: 0
Reply 4, posted (7 years 4 months 3 weeks 6 days 17 hours ago) and read 2694 times:

Or UA Express into ORD?

User currently offlineUltrapig From United States of America, joined Dec 2003, 581 posts, RR: 0
Reply 5, posted (7 years 4 months 3 weeks 6 days 17 hours ago) and read 2662 times:

Ok so this is common-but why-its not like no one knows a plane is gopnna be early why deosn't someone say "Hey Charlie-you check in the people on flight 101 by yourslef for a few minutes while Jane and let's the people off the plane"

User currently offlineBicoastal From , joined Dec 1969, posts, RR:
Reply 6, posted (7 years 4 months 3 weeks 6 days 16 hours ago) and read 2553 times:

Ultra...you assume everyone came to work that day....no sick calls.....that more than one person is working a gate...no irregular ops/delays with irate passengers demanding attention....an agent finally had a chance to take a pee break/wolf down something to eat, when the plane arrived early...etc., etc. So many variables go in to making an airline work each and every day. It's a rare day when everything falls in to place neatly. Love to have you shadow one of my favorite CSR friends someday and see how you handle it each and every day.

User currently offlineJetdeltamsy From United States of America, joined Nov 2000, 2987 posts, RR: 8
Reply 7, posted (7 years 4 months 3 weeks 6 days 14 hours ago) and read 2442 times:

Gate agents frequently get side tracked doing other duties when an inbound arrives.

Nobody calls the gate to say "you have a plane out there". You have to constantly monitor the computer to see where the plane is at any given moment.

Agents are supposed to be there as the aircraft pull up, but frequenty get bogged down with customer service issues.

It's aggrevating and "we hear you".

Unfortunately it's not a perfect world.



Tired of airline bankruptcies....EA/PA/TW and finally DL.
User currently offlineLincoln From United States of America, joined Nov 2004, 3887 posts, RR: 8
Reply 8, posted (7 years 4 months 3 weeks 6 days 5 hours ago) and read 2296 times:

Quoting Bicoastal (Reply 6):
Love to have you shadow one of my favorite CSR friends someday and see how you handle it each and every day.

Hey, if you know of anyone in CLE... I would love to shadow an agent for a day! Big grin

Lincoln



CO Is My Airline of Choice || Baggage Claim is an airline's last chance to disappoint a customer || Next flts in profile
User currently offlineSkyexRamper From , joined Dec 1969, posts, RR:
Reply 9, posted (7 years 4 months 3 weeks 6 days 2 hours ago) and read 2175 times:

I was stuck on a Frontier flight at the gate in Denver because we got their on time and had a gate change at the last minute so it took 20mins for a 2 gate agents to come down.

User currently offlineBigJimFX From United States of America, joined Jun 2005, 321 posts, RR: 0
Reply 10, posted (7 years 4 months 3 weeks 6 days 2 hours ago) and read 2145 times:

Quoting Bicoastal (Reply 6):
It's a rare day when everything falls in to place neatly. Love to have you shadow one of my favorite CSR friends someday and see how you handle it each and every day.

I agree... If everything fell into place where I work I would SO be worried about being struck by lightning on the way home!

There are literally hundreds of factors that are always going against gate agents every day. I would suspect that that maybe a flight had a good chance of going out late and thats where the focus would be at. Plus I believe that flight times are logged block to block. Meaning from pushback to engine shut down. Just a guess, but helping a flight be not as late is probably more important to an airline than a flight coming in early and blocking on time.



I'd like to thank me for flying Me Airways...
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