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Rude AC Ground Staff  
User currently offlineRicardoFG From Spain, joined Feb 2005, 677 posts, RR: 0
Posted (7 years 9 months 2 weeks 13 hours ago) and read 8764 times:

Since the new Pier F opened in Terminal 1 at YYZ, I have had many opprotunities to share a departure gate with Air Canada, and have taken the time to observe how they deal with there flights. Too putit lightly, i was disgusted. I realize that I am gonna have every AC staff flame me for this, but I have never seen such shabby customer service in my life. I realize that there gates can be somewhat stressful with oversales (especially now) but the way they talk to passengers is ridiculous. A passenger can't ask a question to AC without a quick response of "take a seat we are not boarding"...now this tends to come from more, how can i put it "experienced" agents, but a company the size of AC and with the great reputation they have, I would never want to fly them...I guess basically being a monopoly gives them that right.

84 replies: All unread, showing first 25:
 
User currently offlineYWG From Canada, joined Feb 2001, 1147 posts, RR: 2
Reply 1, posted (7 years 9 months 2 weeks 13 hours ago) and read 8749 times:

Quoting RicardoFG (Thread starter):
how can i put it "experienced" agents

If people would talk to them as if they wished to be talked to, then they would get more than a one line answer.

On a side note, chances are they don't care for one of two reasons.
1) They have a union and thus are invincible
2) They don't care what people think of the company image, they're just waiting their turn to be bought out only to have min. wage young guns take over their jobs.

I've dealt with thousands of AC employee's, treat them like a friend and you'll get the same back. "Please" and "thank you" work both ways.



Contact Winnipeg center now on 134.4, good day.
User currently offlineKtachiya From Japan, joined Sep 2004, 1804 posts, RR: 2
Reply 2, posted (7 years 9 months 2 weeks 12 hours ago) and read 8688 times:

RicardoFG

I completely understand what you mean. Well, I faced a delay at YEG a couple of months ago.

I politely went up to the gate agent and said, "Maam, so are we delayed because of maintenance troubles and can you give me an estimate of when we are going to be heading out please?"

Gate Agent: Angrily "Can you tell me when the pilots will be here to take the flight out, shut your trap!!!!"

I couldn't beleive this. And I know that this is a rare case but it gives me a horrible impression of a Canadian Airline and I am commited to never flying on this airline again.

In fact, I received a similar type of service on-board the plane afterwards. I could understand why the flight attendants would feel pressured, but it doesn't mean that they could give me a drink that they felt like giving me.

I asked for a coke, they said they don't have coke. And they are going to give me orange juice because they don't want to go into the galley to get more................... >_<



Flown on: DC-10-30, B747-200B, B747-300, B747-300SR, B747-400, B747-400D, B767-300, B777-200, B777-200ER, B777-300
User currently offlineSK601 From Belgium, joined Jun 2005, 976 posts, RR: 4
Reply 3, posted (7 years 9 months 2 weeks 8 hours ago) and read 8561 times:

I flew with AC twice last year. From YVR-YYC and from YVR-LAX. On both occasions both ground staff and cabin crew were very friendly. At check-in the agents were very helpful finding a good seat, at the gate they welcomed all passengers with a smile. I was pleasantly surprised! Big grin

User currently offlineLostturttle From Bermuda, joined Dec 2006, 140 posts, RR: 0
Reply 4, posted (7 years 9 months 2 weeks 8 hours ago) and read 8528 times:

I have found the completion of terminal 1 in YYZ has helped to improve the attitudes a lot, I was there two weeks ago and found the whole process a lot less stressful than the mass confusion of the previous five or six years. I found the check in agents to be very polite and efficient, as well as the gate agents. Also found the flight attendants on both flights (BDA -YYZ - BDA) to be ok.

On a side note anyone know when the Bermuda run will get a XM 320. The interiors are starting to look a tad shabby!

Quoting YWG (Reply 1):
I've dealt with thousands of AC employee's, treat them like a friend and you'll get the same back. "Please" and "thank you" work both ways.

This is also true in Bermuda. But the most important greeting to remember here is...."GOOD MORNING, GOOD DAY, GOOD EVENING......." well you get the picture. Do not walk up to any body and just ask them for the time with out first saying one of the above. For some reason as small children we are taught to say this and as we get older I guess we expect it from everyone.
That being said if you walk up to the ticket counter and say "good morning" to the CSA and they are in a bad mood, you might just help change it for you and the rest of the passengers.

Try saying "good morning" to a CSA in other parts of the world and beside the strange looks you get in return, it might just go against you!


User currently offlineYLWbased From Hong Kong, joined Jan 2006, 843 posts, RR: 4
Reply 5, posted (7 years 9 months 2 weeks 8 hours ago) and read 8531 times:

i was flying YVR-HKG on J 3 year ago, it was 4 hours into the flight are we are somewhere in the middle of the pacific ocean, i asked a cabin crew politely for a Diet Coke and here's wt i got:

i press the attendant button and a cabin crew approach

FA: wt could i do for you sir?
ME: could i get a diet coke please?
(one hour pass by, i still haven't got my freaking diet coke yet)
(pressed the attendant button once again and a different cabin crew approach)
FA: wt do you want now?
ME: i requested a diet coke an hour ago, but i got nth infront of me yet.
FA: so? we are out of pop, do u want some water, we got plenty of them.
ME: What? you guys are out of pop 4 hrs into a 12 hrs flight.
FA: sir, DO YOU WANT WATER OR NOT?
ME: yes please
(one hour pass by, i got NO water)

travelling on AC again? NO, never....



Hong Kong is not China. Not better or worse, just different.
User currently offlinePacifique75 From Portugal, joined Oct 2006, 149 posts, RR: 0
Reply 6, posted (7 years 9 months 2 weeks 7 hours ago) and read 8507 times:

Quoting Lostturttle (Reply 4):
...."GOOD MORNING, GOOD DAY, GOOD EVENING......." well you get the picture. Do not walk up to any body and just ask them for the time with out first saying one of the above.

AGREE!!! Courtesy and good manners cost nothing.... Not simply deffending AC but in general some pax are so rude
and always ready to "attack" you verbally. What should the customer service agent/cabin crew do? Keep on smiling
no matter what?! Whilst I wouldnt be rude, I certainly wouldnt be smiling either!


User currently offlinePacifique75 From Portugal, joined Oct 2006, 149 posts, RR: 0
Reply 7, posted (7 years 9 months 2 weeks 7 hours ago) and read 8488 times:

Quoting YLWbased (Reply 5):
ME: What? you guys are out of pop 4 hrs into a 12 hrs flight

Well, believe it or not...there are space restrictions on board! I do not work for AC but on the airline I work for
, on some routes we occasionally do run out of coke after 4h as well. Is it the airlines fault if lots of people
are drinking coke?? Or should we say "well, I cannot really give you another coke just in case someone else
asks for it later"? Again, no need for the crew to ba rude to you either...


User currently offlineBishopOfPHL From United States of America, joined Apr 2004, 105 posts, RR: 0
Reply 8, posted (7 years 9 months 2 weeks 7 hours ago) and read 8452 times:

My impression is that the negative perception of the AC ground staff comes from how understaffed things are.

I had probably one of my top three worst airport/airline experiences two Fridays ago at YYZ. It was a complete meltdown both with check-in (2.5 hour line to have a tag put on my bag), plus a 3+ hour delay in the ghetto satellite terminal that turned to a cancellation. However, I did not deal with any AC employee who was necessarily surly or rude...they were all just obviously overwhelmed and nowhere near capable of handling their jobs in reasonable way. This is the only time I've caught myself wishing I had flow US for this leg, who, after all, had performed flawlessly on three prior PHL-YYZ legs for me the month prior!


User currently offlineA332 From Canada, joined Feb 2005, 1644 posts, RR: 2
Reply 9, posted (7 years 9 months 2 weeks 7 hours ago) and read 8450 times:

AC was pretty infamous for absolutely disgusting customer service practices prior to the bankruptcy ordeal. I had my share of experiences with airport staff & cabin crew alike that turned me off flying with AC for a few years.

However, they have really come around since exiting bankruptcy protection... my last few flights with AC have been very good.



Bad spellers of the world... UNTIE!
User currently offlineViveLeYHZ From Canada, joined Dec 2004, 194 posts, RR: 9
Reply 10, posted (7 years 9 months 2 weeks 6 hours ago) and read 8404 times:

I must, with all due respect, dismiss the above as series of isolated incidents.

I have travelled extensively the last two months on Air Canada (North America Pass), and had a great impression of the FA and ground staff. One time, my YYZ-YYC flight was cancelled TWICE, and AC had to bring an A320 from somewhere to fly us. The flight crew went out of their way to make it up for the PAX with food and drinks, a letter of apology upon arrival, bonus aeroplan miles, and of course the usual hotel and food vouchers.

Another time, my Saturday flight to MIA was delayed but crappy weather at YYZ, so I did what a rational person would do, sit down and read (what turned out to be an interesting novel). Other PAX could not pass the chance of giving AC staff crap. I am typically a very tolerant person, but I honestly felt the urge to smack some of the ignorant PAX who would not take "I don't know" or "we're working on it" for an answer. It is Saturday afternoon, you're going to MIA, who cares if you're a couple ot hours late. If you don't like the delay, drive down to Florida.

You guys have no idea how angry I feel right now just recalling that episode. Again, like I said, I am usually extremely tolerant, but I cannot stand PAX who take it on FA or ground staff simply for the pleasure of being control freaks.

My two cents.


User currently offlinePacifique75 From Portugal, joined Oct 2006, 149 posts, RR: 0
Reply 11, posted (7 years 9 months 2 weeks 6 hours ago) and read 8372 times:

Quoting ViveLeYHZ (Reply 10):
I cannot stand PAX who take it on FA or ground staff simply for the pleasure of being control freaks.

My two cents.

Ah...if only, say 50%, had your positive attitude!! Thankfully there are still people like you.


User currently offlineConnies4ever From Canada, joined Feb 2006, 4066 posts, RR: 13
Reply 12, posted (7 years 9 months 2 weeks 6 hours ago) and read 8364 times:

Quoting ViveLeYHZ (Reply 10):
You guys have no idea how angry I feel right now just recalling that episode. Again, like I said, I am usually extremely tolerant, but I cannot stand PAX who take it on FA or ground staff simply for the pleasure of being control freaks.

 checkmark  Good on ya' ! The ground staff are not personal assistants for pax and have many job functions to attend to, often simultaneously. When wx goes bad, everyone has to step back and assess the situation. Is the wx AC's fault?

AC-bashing is a national sport in Canada, and one that IMHO has far outlived its' novelty factor.



Nostalgia isn't what it used to be.
User currently offlineEFHK From Finland, joined Nov 2006, 392 posts, RR: 0
Reply 13, posted (7 years 9 months 2 weeks 6 hours ago) and read 8326 times:

Quoting RicardoFG (Thread starter):
I would never want to fly them...



Quoting Ktachiya (Reply 2):
I am commited to never flying on this airline again



Quoting YLWbased (Reply 5):
travelling on AC again? NO, never....

I think these kind of comments are ridiculous. If you have one, or even a few bad experiences on an airline which employs thousands of people and has an enormous variety of staff, surely there will be some who give bad experiences and don't always act like a proper employee should. They're all human, not robots. Adding an airline to one's black list based on that kind of experiences, I'm sure the list will be a long one.

I'm sure that most of these people who give this kind of comments couldn't handle a single day in a ground staff's job and pressure. I understand better RicardoFG's point of view a bit more though as he's an employee himself, it's just good if he's able to give customers a pleasant experience every time. Not everyone can do that.  thumbsup 



One of the best places in the world: McDonald's in T2 at FRA.
User currently offlineDutchjet From Netherlands, joined Oct 2000, 7864 posts, RR: 56
Reply 14, posted (7 years 9 months 2 weeks 5 hours ago) and read 8307 times:

There is no reason or justification for an employee of any airline to speak rudely to their passeners, or pass nasty remarks, or to insult their pax and treat them like idiots.......whatever happened to the slogan, the customer is always right?

Are some passengers jerks? Yes. Do airline employees face stressful situations? Yes. Is anyone perfect? No. And from time to time, we all have bad days.....and mistakes will happen. And life does go on. But please dont say its acceptable for airline employees to abuse their passengers, its not acceptable. Lets not forget that the passenger is paying money to fly on the airline.....and that money is used to pay the employee.

To the original poster......you had a lousy experience with AC; if you feel like taking the matter further, send a complaint letter, speak to a supervisor, makes calls.....the poor service should be reported. Its up to you. The other choice is fly other airlines in the future when possible (sometimes that can be difficult in Canada). While its silly to write-off an airline due to a couple of bad experiences with a handful of employees with an attitude problem...you are the customer and its your choice.


User currently offlineSK601 From Belgium, joined Jun 2005, 976 posts, RR: 4
Reply 15, posted (7 years 9 months 2 weeks 5 hours ago) and read 8288 times:

Quoting Dutchjet (Reply 14):
the customer is always right?

....but seldom correct  Cool


User currently offlineDutchjet From Netherlands, joined Oct 2000, 7864 posts, RR: 56
Reply 16, posted (7 years 9 months 2 weeks 5 hours ago) and read 8262 times:

Quoting SK601 (Reply 15):
....but seldom correct

And thats why they call it work.


User currently offlineRammstein From , joined Dec 1969, posts, RR:
Reply 17, posted (7 years 9 months 2 weeks 5 hours ago) and read 8196 times:

Quoting ViveLeYHZ (Reply 10):
Again, like I said, I am usually extremely tolerant, but I cannot stand PAX who take it on FA or ground staff simply for the pleasure of being control freaks.

 thumbsup  Almost every time I had opportunity to fly, I noticed at least one PAX annoying the FA with absurd complains or requests. Every time this happened I was wondering if they did it on purpose (they had a bad day and they wanted to annoy someone else) or they were simply enough childish/selfish/etc to not care. Of course, "Good Morning", "Please", "Thank you", "Might I ..." weren't part of their own vocabulary.

No wonder why at the end of the day FA are tired.


User currently offlineSebring From Canada, joined Jul 2004, 1666 posts, RR: 14
Reply 18, posted (7 years 9 months 2 weeks 4 hours ago) and read 8166 times:

RicardoFG - Don't you work for Alitalia?

The pot should not call the kettle black.


User currently offlineMSYYZ From Canada, joined Oct 2005, 851 posts, RR: 8
Reply 19, posted (7 years 9 months 2 weeks 4 hours ago) and read 8103 times:

Happier employees = Better service .


A346,A343,A342,A332,A333,A310,A300,AB6,A319,A320,A321,B741,B744,B777,B767,B732,B735,B727,B707,B757,MD80,F-70,E-170,B738
User currently offlineSW733 From United States of America, joined Feb 2004, 6371 posts, RR: 9
Reply 20, posted (7 years 9 months 2 weeks 4 hours ago) and read 8080 times:

Quoting Pacifique75 (Reply 6):
AGREE!!! Courtesy and good manners cost nothing

Right, it costs nothing ON BOTH SIDES. I've never been anything but nice to airline employees, even when they have been completely rude to me. This has happened with most airlines I have flown on more than a couple times, but the one roundtrip I flew on AC, I certainly did run into some rude people (YOW-LHR and back) both on and off the plane. Again, nothing but nice, but they were rude back...like you said, courtesy and good manners cost nothing right? Except the lack of them costs some airlines my business, and it sounds like some others have experienced this as well...


User currently offlineWestJetYQQ From Canada, joined Jan 2007, 2987 posts, RR: 5
Reply 21, posted (7 years 9 months 2 weeks 4 hours ago) and read 8053 times:

Quoting Ktachiya (Reply 2):
I asked for a coke, they said they don't have coke. And they are going to give me orange juice because they don't want to go into the galley to get more................... >_<

That Is Just Sad, Horrible, Lazy, Horrible Service.

Quoting RicardoFG (Thread starter):
I would never want to fly them



Quoting YLWbased (Reply 5):
travelling on AC again? NO, never....

The route I fly Most is YQQ-YYC, always on WS. The next time I go I want to fly WS one way and AC the other way, just to compare the service I am given.

I will stick to my reputation by saying as such:

WestJet, It's nicer up here.  Smile

Cheers
Carson



Will You Try to Change Things? Use the Power that you have, the Power of a Million new Ideas.
User currently offlineThreepoint From Canada, joined Oct 2005, 2185 posts, RR: 9
Reply 22, posted (7 years 9 months 2 weeks 3 hours ago) and read 7999 times:

Quoting RicardoFG (Thread starter):
I guess basically being a monopoly gives them that right.

With one simple comment you have shown that you know exceedingly little about the airline industry in Canada or choose not to care. You were almost credible until that gem.



The nice thing about a mistake is the pleasure it gives others.
User currently offlineSLCUT2777 From United States of America, joined Dec 2005, 4136 posts, RR: 9
Reply 23, posted (7 years 9 months 2 weeks 3 hours ago) and read 7965 times:

Quoting RicardoFG (Thread starter):
Since the new Pier F opened in Terminal 1 at YYZ, I have had many opprotunities to share a departure gate with Air Canada, and have taken the time to observe how they deal with there flights. Too putit lightly, i was disgusted. I realize that I am gonna have every AC staff flame me for this, but I have never seen such shabby customer service in my life.

Funny thing, I think the opposite. AC handles all of the DL work at YVR, and they treat DL fliers as if they are their own AC people. It has been close to 20 years since AC had such a monopoly as a federal Crown Corporation. For domestic serice they must compete with WS and increasingly their own Jazz spin-off as well as a myriad of smaller more provincially based carriers for service to many isolated areas of the vast territory that is Canada.
My suggestion is get a better attitude or plan on getting  flamed  !



DELTA Air Lines; The Only Way To Fly from Salt Lake City; Let the Western Heritage always be with Delta!
User currently offlineFloridaflyboy From United States of America, joined Jun 2006, 2018 posts, RR: 0
Reply 24, posted (7 years 9 months 2 weeks 3 hours ago) and read 7953 times:

Quoting WestJetYQQ (Reply 21):
WestJet, It's nicer up here.

Agreed. WestJet is great, never have had a bad experience on them.



Good goes around!
25 CF188A : I really have not had a bad experience yet with Air Canada. Delays are all a part of flying and usually they announce whats happening every 2 minutes.
26 BritPilot777 : I think that line sums it up pretty well. Passengers seem to think they can talk to airline employees however they wish, and as they are the passenge
27 Tranceport : I wouldn't believe some of the reports in this thread if I hadn't had a similar experience with Air Canada ground staff in Toronto. I flew Air Canada
28 YYZYHZ : I find this thread funny....... I have NEVER received rude service from any Air Canada employee. Why? I treat them as if they were a family member. Th
29 SW733 : Ok, so what do you say about people like me who have treated them the same way and been treated quite badly?
30 IAirAllie : It was found to be an idiotic slogan and got tossed into the wastebin of trite phrases. Just talk to Herb Kehller (SWA) I have to paraphrase but he b
31 Dutchjet : All very interesting......but And this is the problem......
32 Post contains images WestJetYQQ : Maybe bad experiences with airline staff are an eastern thing in Canada. I have NEVER had a problem with airline staff before.
33 Post contains images Pacifique75 : Dutchjet, may I assume you are not/never worked in a customer service environment?
34 Dutchjet : You would assume wrong.......and part of customer service is handling difficult clients/passengers/customers without treating them badly. I myself sa
35 TheCol : That's why they have a union.
36 Pacifique75 : Dutchjet, I have stated earlier that there is no excuse for staff to be rude/abusive towards customers!! HOWEVER, we as airline staff do not have to t
37 ZBBYLW : Carson do your self a favour, fly YYC-YVR so you get on a comparable a/c rather then fly QK YYC-YQQ. Once in YVR you can connect on CMA (Code shared
38 IPFreely : I have flown AC or UA&AC to YEG (once), YWG (once), and YYZ & YUL (at least a dozen times) in the past two years, and I have always found AC ground pe
39 SixtySeven : I would say that the header of this topic could easily blanket many peoples experiences at ANY airline. I have run into rude AC agents but on the majo
40 Post contains images PAHS200 : Not every person that you will run into will always be willing to help you...its a fact of life.
41 ACDC8 : Reading some of these "experiences" that some of you had, such as .... I'm thinking that these stories are a bit exaggerated. I mean, come on ... "shu
42 CF188A : happens in every airline.... and at that... in society these days.
43 SW733 : I guess people just have different experiences, because the two airlines I fly the most, Southwest and Air Namibia, it has never happened. I fly Sout
44 MSYYZ : Totally agree , but to be fair to AC employees ( and i am not defending them here ) or any other Airline employee , we must take a look at their work
45 Dutchjet : And I remind airline employees......A smile and being polite will not cost you anything.
46 Connies4ever : Absolutely...there are so many variables in _any_ service-oriented biz that the general public is usually not aware of. And there is no doubt the air
47 WestJetYQQ : Not a Bad Idea, Thanks. I was thinking about the aircraft difference.
48 Post contains images HOONS90 : Of all the airlines I've flown (that even includes CX and SQ), WestJet has the most enthusiastic and friendliest staff (both ground and cabin) I have
49 A380 : Just my 2 cents here. I found AC ground staff in YYZ never asked you to pick an aisle or a window seat unless you asked first. This happened with me a
50 Thetuna : If I have learned one thing in business it's People want to know the TRUTH. The airline industry is known to outright lie to people.
51 EWRCabincrew : It is not unique to the airline industry, thankfully. It happens in all facets. This thread is like any other thread on customer service. _______ Air
52 Dabth747 : if you share a gate with AC than u must be LH, OS, Etihad, Air Jamaica or AZ, or a ground handling co ie GlobeGround, who not to sound offensive alth
53 Sebring : He works for AZ, the airline which patented politeness.
54 Post contains images Zippyjet : Last Friday, we had flights delayed due to windy conditions in BOS. Most passengers were cool. We updated every 15 minutes. And, yes, I added a humor
55 Thetuna : You are 100% correct!! People want you (the worker) to listen and sympathize with them.
56 Zippyjet : 95% of the time, the chill and listen model works perfectly. But, as in this case when the guy was soused and, I listened and kept quiet which for me
57 CAPTYXU : I have flown on close to 30 Air Canada flights in the last 2 years and yet to have a problem with any of the staff. I have found when flights have bee
58 SixtySeven : As a further to this subject, it can happen inside the hull as well. I find that passengers just want to hear the TRUTH, not to be lied to. In some sc
59 LAXAgent : Here in Los Angeles most of our staff are very polite and courteous. We do have some Agents that I feel bad for the passenger being helped by them. Ev
60 SB : I have taken over 200 flights on close to 20 airlines in the last 10 years... My best experience regarding customer service was with Air Canada, and m
61 Ktachiya : Yes excuse me but I am from Japan where customers are horribly picky. I try to be as polite as I can in order to get the type of service that I would
62 Lostturttle : Exactly! The same can be said for the car rental agency to your local shopping mart. Ask yourself, "have you ever had a bad day, and treated someone
63 AirCanada014 : Customers not always right. They take a advantage of that slogan and use it to bash the employee or company.
64 Threepoint : I find the correlation between customer service and aircraft type rather tenuous.
65 Post contains images Hmmmm... : Air Canada has had a bad rep for rude staff since Day 1, especially too many of the FAs, which can not be said of other North American carriers, or an
66 FLYACYYZ : Rude customer service should not be tolerated by the employer nor the customer--period. Having said this, I find something very dubious and a bit bogu
67 AirSpare : I have had only one experience with AC. Flying biz across the pond, they fed me rubber chicken from catttle class on a nice plastic tray. The FA was e
68 SixtySeven : FLYACYYZ. Your second last paragraph hits it on the head. Although I think that this guy may think that a 777 will be worth all the poor service which
69 Threepoint : While I have trouble believing that a francophone is more or less rude than an anglophone, there still may be some residual internal workplace issues
70 ACFA : Okay, I have to weigh in on this. I'm a relatively new AC employee, been an FA for 2 years and I love this job. Many complain that the pay is low and
71 FLYACYYZ : Personally, while it may exist, I have never encountered the so-called scenarios. You simply accept an indivduals point of view, without trying to ch
72 Post contains images Sebring :
73 EWRCabincrew : ACFA, it's not like you are singling them out to do something they shouldn't. People fail to realise that when we ask you to turn something off, stow
74 Post contains images ACFA :
75 Lite : GlobeGround, at least outside of Germany, is now part of Servisair owned by the Penauille Group, and has for some years been lumbered with the unfort
76 Threepoint : Thank goodness. It would be distressing, to say the least, if that were the case. Thanks.
77 Robsawatsky : That you have never heard anything like this or that someone else finds it implausible does not mean it hasn't happened. The infrequency of truly abh
78 MattRB : Apparently, this is true. While in training recently, we touched upon the subject, informally, and were told in no uncertain terms to not get involve
79 Waleckdaddy : A message from ANY airline's finance department: You get what you pay for. The (Seemingly) only way to do it cheaper is to spend less on human resourc
80 Transair737 : I really think things are changing for the better at AC. Several years ago, after the buy out of Canadian things were very bad. In fact several times
81 ACFA : Sorry, I must've missed the part where I said the poster was fabricating or extremely exaggerating the incident. Perhaps you could point it out for m
82 AY104 : Have to agree totally. It's like Microsoft and Apple. I have both computers, and one or the other always gives me a bad time at some point. I tend to
83 KLAM : Hi guys, After reading the whole thread I can see what you mean. I know Flight Attendants, and Ground Staff have one of the most stressful jobs around
84 Post contains images A332 : The biggest mistake that any customer service personnel make in handling heated situations is taking the matter personally. 99% of the time, the custo
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