MSYYZ From Canada, joined Oct 2005, 733 posts, RR: 13 Posted (2 years 8 months 4 weeks ago) and read 8806 times:
Egyptair , the National carrier of Egypt , has unofficially launched its new website with an online booking engine just 3 weeks ago . And because I was a planning a trip to Hurghada out of Cairo , I took the opportunity to book the tickets and try the online booking system and share the experience with A.Netters :
First of all , it only took less than a minute to book
The fares vary a lot not only from day to day but from flight to flight ( the day I am flying had 3 flights between CAI and HRG and the fares vary from US$59.00 to US$86.00(round trip) of course I opted for the lower fare which happened to be the most suitable to me ( it was the early flight from CAI dep 6:15 and the return was the 10:50 flight from HRG )
I also booked the seat I wanted . The booking system offers many ways to deliver the ticket :
1/ You can pay online and the ticket will be delivered to you by express mail ( only to addresses in Egypt for now ) .
2/ You can pay online and pick up the ticket yourself from any Egyptair office ( only in Egypt for now ) .
3/ if you choose not to pay online , you still can book your tickets online and go to any Egyptair office within 2 days to pay for your tickets and pick them up .
4/ And the most convenient way is the E.Tickets ( which I opted for ) .
Egyptair offers the online booking only if your flight is leaving from an Egyptian Airport for now , but it would be possible to book for any flights system wide in the future .
Seconds after I finished the online booking , I received an e.mail from Egyptair with the itinerary and the reference number . Just to be in the safe side , and because the online booking is something new to MS , I decided to send their call centre an e.mail to make sure everything went fine .
3 hours latter , I got another e.mail with the E.Ticket .
The following day I got a response to my first e.mail from the call centre saying that everything was fine and the tickets are confirmed . But when I went through the E.Ticket , I noticed that the seat I requested was not there , so I sent them another e.mail and only few minutes latter I got a response from their call centre confirming the seat I requested .
Honestly , I was impressed , first of all because they responded promptly to my first e.mail then they responded to my second one only minutes after I sent it . The only drawback is that the seat I requested should have been already allocated to me without having to contact them again . All in all , an excellent experience , excellent , prompt and efficient customer service . The online booking system is very reliable , quick and efficient .
StearmanNut From United States, joined Apr 2004, 352 posts, RR: 0 Reply 2, posted (2 years 8 months 3 weeks 6 days 23 hours ago) and read 8764 times:
Now this is a heck of change from the last time I tried to use Egyptair. Now so long ago, they were a horribly squirrilly proposition to deal with. I speak from specific experience, not generalities.
If wishes were horses, a Tail Dragger I would fly...
Cedars747 From Lebanon, joined exactly 4 years ago today! , 2552 posts, RR: 26 Reply 3, posted (2 years 8 months 3 weeks 6 days 21 hours ago) and read 8712 times:
MSYYZ From Canada, joined Oct 2005, 733 posts, RR: 13 Reply 4, posted (2 years 8 months 3 weeks 6 days 1 hour ago) and read 8611 times:
Quoting Airconti (Reply 1): MSYYZ, afaik the MS web engine has been migrated to aMaDEUS a few weeks ago
Indeed they did , I was able to check out my booking details on www.checkmytrip.com
Quoting Airconti (Reply 1): Now this is a heck of change from the last time I tried to use Egyptair.
I am sorry to hear you had a bad experience with MS , but bad experiences can happen with any airline . In addition , since 2004 , the Airline has improved a lot in both on-board and customer service . I have flown MS many times without a single problem and all I found was on time flights , excellent catering and modern,clean planes . If you try them again , I am sure you will change your mind .
Quoting Cedars747 (Reply 3): Salut MSYYZ !
Me too,I am very impressed.I will try to use it in the future.Thanks for posting
Salut mon ami , by the way , I expect a trip report for your upcoming event . I will try to write a trip report , it is time and effort consuming but I will do my best .
Cedars747 From Lebanon, joined exactly 4 years ago today! , 2552 posts, RR: 26 Reply 5, posted (2 years 8 months 3 weeks 5 days 23 hours ago) and read 8576 times:
Quoting MSYYZ (Reply 4): Salut mon ami , by the way , I expect a trip report for your upcoming event . I will try to write a trip report , it is time and effort consuming but I will do my best .
I am very paresseux MSYYZ I like to read trip report but I definitely hate to right them,specialment en Englais.Anyways I cant wait to read your next report
CaptinTuT From United States, joined May 2005, 324 posts, RR: 2 Reply 6, posted (2 years 8 months 3 weeks 5 days 1 hour ago) and read 8507 times:
Hi MSYYZ,
Thanks a lot for the report, it's really nice to hear that everything is going smoothly with the new system, and i'm glade that MS is now working with the email in a good way, because for most of us that was critical thing.
well i think i got to Try them again( didn't fly them for more than 2 years) in about 2 weeks, i will put a report once i'm back from my trip.
Cedars747 From Lebanon, joined exactly 4 years ago today! , 2552 posts, RR: 26 Reply 7, posted (2 years 8 months 3 weeks 5 days 1 hour ago) and read 8500 times:
Any news about Egyptair joining Star alliance ? maybe the Egyptair online booking improvement is a step forward to enter the alliance
MSYYZ From Canada, joined Oct 2005, 733 posts, RR: 13 Reply 8, posted (2 years 8 months 3 weeks 4 days ago) and read 8425 times:
Quoting Cedars747 (Reply 5): I cant wait to read your next report
I will do my best monsieur le paresseux
Quoting CaptinTuT (Reply 6): it's really nice to hear that everything is going smoothly with the new system
Indeed they are .
Quoting CaptinTuT (Reply 6): well i think i got to Try them again( didn't fly them for more than 2 years) in about 2 weeks, i will put a report once i'm back from my trip.
Please take lots of pics ( especially the meals ) I will be impatiently waiting for your T/R .
Quoting Cedars747 (Reply 7): Any news about Egyptair joining Star alliance
We are still waiting , no news yet .
On a side note , Egyptair used to have a different pricing policy for tourists travelling domestically . Tourists used to pay a higher fare than Egyptians and foreign residents . This practice does no longer exist , when I booked my ticket online , I was not asked about my Nationality .
Cedars747 From Lebanon, joined exactly 4 years ago today! , 2552 posts, RR: 26 Reply 9, posted (2 years 8 months 3 weeks 3 days 22 hours ago) and read 8409 times:
Quoting MSYYZ (Reply 8): I will do my best monsieur le paresseux
It was a secret monsieur scandal
Quoting MSYYZ (Reply 8): We are still waiting , no news yet .
On a side note , Egyptair used to have a different pricing policy for tourists travelling domestically . Tourists used to pay a higher fare than Egyptians and foreign residents . This practice does no longer exist , when I booked my ticket online , I was not asked about my Nationality .
After reading that, I suppose that MS are really serious about joining Star alliance.I wish them good luck and hope the same for my beloved MEA
Cedars747 From Lebanon, joined exactly 4 years ago today! , 2552 posts, RR: 26 Reply 11, posted (2 years 8 months 3 weeks 2 days 22 hours ago) and read 8316 times:
Quoting MSYYZ (Reply 10): By the way Monsieur le paresseux , which Airline are you flying to Egypt ?
Horus From Egypt, joined Feb 2004, 5230 posts, RR: 74 Reply 13, posted (2 years 8 months 2 weeks 3 days 17 hours ago) and read 8187 times:
MSYYZ, thanks for sharing your experience. The airline has interesting plans for the website however it will be a gradual process before it is fully implemented.
As for the online booking system, in the first month of operation over 4,500 bookings were made through http://www.egyptair.com/ which surpassed all expectations and very significant when you consider that a) there has been no marketing of the new website and b) bookings are currently restricted to travel ex-Egypt.
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I like to read trip report but I definitely hate to right them,specialment en Englais.Anyways I cant wait to read your next report 
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