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Help Needed On UA And MH Bag Interlining Question  
User currently offlineSLCNate From United States of America, joined Sep 2006, 85 posts, RR: 0
Posted (7 years 9 months 4 days 9 hours ago) and read 3566 times:

I did a search on this topic and could not find a clear answer.

I am planning to travel from DEN to KUL via LAX on United / Malaysia. It will be United from DEN to LAX and Malaysia from LAX to KUL. I bought these tickets separately since the agent could not give me a ticket on MH (United) from DEN on one ticket. I called United about interlining and they flatly denied it (I sometime wonder if the call center people really the airline terminology). I called Malaysia and they told me to go and inquire with United.

I am in a situation now where United canceled my original flight and booked me on the next one. I may not have enough time to deplane, claim baggage at LAX and wheel it all the way to Tom Bradley terminal with a 18 month old baby at the side.

Probably one of you may be able to clear my confusion whether United will tag my baggage all the way to KUL from DEN and how can I convince the ticketing agent at DEN to do so?

If this is not possible, I may cancel United and travel Frontier, giving some extra time for baggage transfer at LAX.

Thanks
Nate

10 replies: All unread, jump to last
 
User currently offlineSkyexRamper From , joined Dec 1969, posts, RR:
Reply 1, posted (7 years 9 months 4 days 8 hours ago) and read 3555 times:

Quoting SLCNate (Thread starter):
. I bought these tickets separately since the agent could not give me a ticket on MH (United) from DEN on one ticket.

If you have two separate tickets, 1 for each leg, you're going to be S.O.L, because MH isn't Star Alliance, unless you can convince the ticket agent at UAL to check you in for both legs in Denver. I would suggest that you plead for case to the end especially since you're traveling with a baby. Use that as your weakness and hopefully they will be kind to help.

[Edited 2007-03-21 18:07:23]

User currently offlineUnitedFirst From United States of America, joined Jun 2001, 478 posts, RR: 2
Reply 2, posted (7 years 9 months 4 days 7 hours ago) and read 3527 times:

United will not be able to check you in for the MH flight, and if you're on two separate tickets, chances are you won't be able to have your bags interlined through to MH (unless, perhaps, you have an incredibly resourceful agent).

However, whether or not your bags are tagged through to KUL is a moot point because you'll still need to check in with MH at the TBIT because UA will not be able to issue MH boarding passes in DEN.

I would highly recommend calling United and trying to rebook yourself on an earlier DEN-LAX flight, simply because if you miss your MH flight, neither UA nor MH is responsible for compensating you (ie, hotel, cab, etc), although MH would surely rebook you on the LAX-KUL flight the next day (if there's availability). Furthermore, familiarize yourself with a map of LAX to ensure that you can move as quickly as possible.


User currently offlineJimyvr From , joined Dec 1969, posts, RR:
Reply 3, posted (7 years 9 months 4 days 6 hours ago) and read 3518 times:

Quoting SLCNate (Thread starter):
I bought these tickets separately since the agent could not give me a ticket on MH (United) from DEN on one ticket. I called United about interlining and they flatly denied it (I sometime wonder if the call center people really the airline terminology). I called Malaysia and they told me to go and inquire with United.

First, why would they unable to give you a ticket on MH with UA portion from DEN to LAX? you can issue UA flight on MH plate and vice versa as long as your itinerary includes both airlines. Unless issuing all segments on same ticket costs more and issuing it separately is cheaper, this is quite common

Quoting SLCNate (Thread starter):
I am in a situation now where United canceled my original flight and booked me on the next one. I may not have enough time to deplane, claim baggage at LAX and wheel it all the way to Tom Bradley terminal with a 18 month old baby at the side.

Probably one of you may be able to clear my confusion whether United will tag my baggage all the way to KUL from DEN and how can I convince the ticketing agent at DEN to do so?

No. If your travel agent issue United portion on Malaysia Airlines ticket or vice versa, things would've been easier and if you miss your flight connection due to no-show, at least they can accommodate you on the United flight. Otherwise, you're on your own to solve the problem.

However, since this is due to airline schedule change, call your travel agent to call United or call United on your own directly to get UA have you on earlier flight at no charge.


User currently offlineSLCNate From United States of America, joined Sep 2006, 85 posts, RR: 0
Reply 4, posted (7 years 9 months 3 days 8 hours ago) and read 3454 times:

Thanks guys for your inputs.

Quoting SkyexRamper (Reply 1):
I would suggest that you plead for case to the end especially since you're traveling with a baby. Use that as your weakness and hopefully they will be kind to help.

I will try this trick and see if they will let me do a baggage check in all the way.

Quoting UnitedFirst (Reply 2):
However, whether or not your bags are tagged through to KUL is a moot point because you'll still need to check in with MH at the TBIT because UA will not be able to issue MH boarding passes in DEN.

This will be an easy part as Tom Bradley is like a fish market compared to DIA if you are checking baggage.

Quoting Jimyvr (Reply 3):
First, why would they unable to give you a ticket on MH with UA portion from DEN to LAX? you can issue UA flight on MH plate and vice versa as long as your itinerary includes both airlines. Unless issuing all segments on same ticket costs more and issuing it separately is cheaper, this is quite common

I think the price was the main reason why the agent would not issue all on one ticket.

Nate


User currently offlineJimyvr From , joined Dec 1969, posts, RR:
Reply 5, posted (7 years 9 months 3 days 3 hours ago) and read 3436 times:

Quoting SLCNate (Reply 4):
I think the price was the main reason why the agent would not issue all on one ticket.

If that is the case, I usually book people with slightly longer connection, like 3-4hours, rather to be safe than sorry.


User currently offlineChrisrad From Australia, joined Dec 2000, 1072 posts, RR: 8
Reply 6, posted (7 years 9 months 3 days ago) and read 3411 times:

Hi,
I have interlined with UA and MH before on seperate tickets, in 2005 LAS-LAX-TPE-KUL-MEL. Agent tagged my bag all the way through to MEL, did not have to pick it up at LAX. She checked if they had an interline agreement with MH and they did. So all I had to do at LAX was collect my boarding passes.



Welcome aboard Malaysia Airlines! Winner of Best Cabin Staff 2001,2002,2003,2004,2007,2009,2012
User currently offlineSLCNate From United States of America, joined Sep 2006, 85 posts, RR: 0
Reply 7, posted (7 years 9 months 2 days 23 hours ago) and read 3399 times:

Quoting Chrisrad (Reply 6):
Hi,
I have interlined with UA and MH before on seperate tickets, in 2005 LAS-LAX-TPE-KUL-MEL. Agent tagged my bag all the way through to MEL, did not have to pick it up at LAX. She checked if they had an interline agreement with MH and they did. So all I had to do at LAX was collect my boarding passes.

Wonderful, this is exactly what I am looking for. UAL could not give me definite answer regarding interlining with MAS. I hope, they are still keeping the interlining agreement, cause it is almost 2 years since your trip.

Thanks
Nate


User currently offlineOdiE From United States of America, joined Jan 2001, 1641 posts, RR: 1
Reply 8, posted (7 years 9 months 2 days 22 hours ago) and read 3387 times:

I have done UA-MH baggage connection (on separate tickets) too a few years back. I was flying JFK-NRT-SIN on UA and SIN-KUL on MH. All they need is my confirmed ticket for the SIN-KUL sector and they were able to tag it all the way to KUL. I do however need to check-in with MH at SIN though.

User currently offlineChrisrad From Australia, joined Dec 2000, 1072 posts, RR: 8
Reply 9, posted (7 years 9 months 2 days 22 hours ago) and read 3377 times:

Quoting OdiE (Reply 8):
I have done UA-MH baggage connection (on separate tickets) too a few years back. I was flying JFK-NRT-SIN on UA and SIN-KUL on MH. All they need is my confirmed ticket for the SIN-KUL sector and they were able to tag it all the way to KUL. I do however need to check-in with MH at SIN though.

Yes, UA cannot issue you with boarding passes for MH etc, but they can tag your bags for you to your destination, I hope this is all still relevant now, though I can't see why it wouldn't be

Anyway I hope you enjoy your flights with MH, they are certainly one of the better airlines out there.



Welcome aboard Malaysia Airlines! Winner of Best Cabin Staff 2001,2002,2003,2004,2007,2009,2012
User currently offlineBA From United States of America, joined May 2000, 11154 posts, RR: 59
Reply 10, posted (7 years 9 months 2 days 21 hours ago) and read 3370 times:

You should have no problem interlining with UA and MH.

I have actually found UA to be quite good when it comes to interlining.

I flew DEN-IAD-LHR-BEY with the DEN-IAD-LHR segments operated by United and the LHR-BEY segment operated by MEA.

The UA check-in agents at DEN checked in my luggage all the way to Beirut and gave me the boarding passes for the DEN-IAD-LHR segments. Obviously they can't give me the MEA boarding passes and specifically pointed out that I would have to get my MEA LHR-BEY boarding pass in LHR which wasn't a problem and something I was quite well aware of.

At the flight transfer desk in LHR, I checked in with MEA and showed them my United baggage stubs. Everything went smoothly and my luggage arrived safe and sound in Beirut.

The same thing happened when I flew back. MEA checked in my luggage all the way to Denver, issued me my BEY-LHR boarding pass and told me that I would have to get my LHR-ORD-DEN boarding passes in LHR.

I get the feeling United agents are generally well trained when it comes to interlining and perhaps it is something they regularly do.

In the past, I have done UA interlining with KLM and the now defunct Swissair. They also went smoothly.



"Generosity is giving more than you can, and pride is taking less than you need." - Khalil Gibran
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