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Airline Stations Shortstaffed?  
User currently offlineAirTranTPAramp From , joined Dec 1969, posts, RR:
Posted (7 years 3 months 2 weeks 5 days 16 hours ago) and read 2393 times:

In TPA Airtran is seriously short staffed, we have 3 gate agents on duty (on a good day) and we have 4 gates and around 6 we usually have 4 planes on the ground. we also have 5 ramp agents if were lucky, and 4 ticket counter agents. that may not sem so bad except we are running 30 flights a day, and since its spring break every plane is full if not oversold. i want to try and build back morale because it is so low. any suggestions and are there other stations/other airlines like that? i think US and NW are short staffed as well here in TPA. Im just wondering. btw this is my first post on A.net with my new call sign

30 replies: All unread, showing first 25:
 
User currently offlineLan1981 From , joined Dec 1969, posts, RR:
Reply 1, posted (7 years 3 months 2 weeks 5 days 15 hours ago) and read 2375 times:

Quoting AirTranTPAramp (Thread starter):
are there other stations/other airlines like that?

Try BA at LHR...we are short of dispatchers (sorry, 'turnaround coordinators'), loaders, bus drivers, pilots......cuts, cuts, cuts and now we struggle to run on time, or in fact run anything....it's extraordinary that people still choose to fly with us...perhaps a tribute to the airline's marketing and inflight service....


User currently offlineSkyexRamper From , joined Dec 1969, posts, RR:
Reply 2, posted (7 years 3 months 2 weeks 5 days 15 hours ago) and read 2357 times:

Pull 1 of those agents at the ticket counter and have them working a gate! As for your lack of rampers, I know how you guys are feeling. It sucks, but don't think that the delays are your fault, just let the company eat it if they won't hire new people. Though I think more airlines need to start using cross trained CSRs so you can get help on the ramp or in the gate if need be. Where is the ramp supervisor and station manager, yank their butts out there to help!

[Edited 2007-03-27 18:34:06]

User currently offlineAirTranTPAramp From , joined Dec 1969, posts, RR:
Reply 3, posted (7 years 3 months 2 weeks 5 days 14 hours ago) and read 2325 times:

we've suggested that but the influx in pax is just overwhelming, the supervisors all stay at the gate and it takes 4 hours to get a supervisor over and causes some pax to miss there flights. i think send 1 supervisor to the tkt counter and one agent to the gate. but its really rediculous. i take pride in my work and its annoying that we have not had a 100% day all year. we came close the other day, but our collegues in HPN sent a 717 with a huge gash in the aft cargo door and delayed our ROC flight till 0130. it was irritating, we even pushed IND flight with 3 seconds to spare, we thought it was the greatest thing ever, only to have HPN screw it up for us. but i guess management doesnt notice how short staffed we are and keeps sending us more flights. thanks for your responses, its just intereesting to see other stations with other airlines that are in the same boat as the FL TPA crew is.

User currently offlineDurangoMac From United States of America, joined Dec 2006, 691 posts, RR: 0
Reply 4, posted (7 years 3 months 2 weeks 5 days 12 hours ago) and read 2283 times:

I'm a cross utilized agent in DRO and I agree it makes sense to have us cross utilized in smaller stations but it starts getting tough when the station gets bigger. I completely understand the short staffed part, we were running at about half the staffing requirement of what we should have been. We got placed on mandatory shift coverage all the time until we got staffed up and thankfully we have only three open lines now.

User currently offlineAirTranTPAramp From , joined Dec 1969, posts, RR:
Reply 5, posted (7 years 3 months 2 weeks 5 days 10 hours ago) and read 2228 times:

this is my 8th month at airtran, im trying to become a supervisor or a lead and try to change things, we had a softball team but the station i believe stopped funding it and its still around but , not as a airtran thing. Mike is a great guy and really knows how to run ops. the only thing i can think of is having a social event at a pub or something just to have fun with the fellow crew members.

User currently offlineATLAaron From United States of America, joined Apr 2006, 1023 posts, RR: 3
Reply 6, posted (7 years 3 months 2 weeks 5 days 10 hours ago) and read 2203 times:
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Are other stations shortstaffed at other airlines? UA is my favorite but they sure do run their stations thin on customer service and gate agents. When I used to fly UA out of ATL they would have the longest line in the North terminal.

User currently offlineSkyexRamper From , joined Dec 1969, posts, RR:
Reply 7, posted (7 years 3 months 2 weeks 5 days 3 hours ago) and read 2119 times:

Go back two years and be up here at MKE doing 14 flights, mind you 19D and 328s, but still with 6 people on the ramp including the supervisor...yippe fun!! Very minimal delays..

User currently offlineCrjflyer35 From United States of America, joined Nov 2005, 668 posts, RR: 2
Reply 8, posted (7 years 3 months 2 weeks 4 days 15 hours ago) and read 2052 times:

Ha, try being a YV ramper here in PHX. I worked 4 gates with CRJ 200 / 900's with 3 people yesterday. That's just my side. The other 3 ramps were just as shortstaffed. I can't count how many times I've power loaded a CRJ-900 by myself. @00's aren't a big deal, they're easy, but with our 900's, the only one we can use a beltloader on, it's a royal pain. The US mainline bag runners usually feel bad for us and help us offload our planes...good times.


Ok, wait for the RJ to pass, cleared to push tail south Mike, and you're cleared to spin #2 in the push.
User currently offlineNkops From United States of America, joined Jun 2005, 2658 posts, RR: 6
Reply 9, posted (7 years 3 months 2 weeks 4 days 13 hours ago) and read 2038 times:

Quoting ATLAaron (Reply 7):
Are other stations shortstaffed at other airlines?

Everyday!!! It's just hard to give people their breaks anymore... as far as morale, just a compliment now and then of how good they are doing and how hard they work (for those who do) goes a long way!!



I have no association with Spirit Airlines
User currently offlineAv8rphx From United States of America, joined Mar 2003, 713 posts, RR: 9
Reply 10, posted (7 years 3 months 2 weeks 4 days 12 hours ago) and read 1986 times:

Quoting Nkops (Reply 10):
Ha, try being a YV ramper here in PHX. I worked 4 gates with CRJ 200 / 900's with 3 people yesterday. That's just my side. The other 3 ramps were just as shortstaffed. I can't count how many times I've power loaded a CRJ-900 by myself. @00's aren't a big deal, they're easy, but with our 900's, the only one we can use a beltloader on, it's a royal pain. The US mainline bag runners usually feel bad for us and help us offload our planes...good times.

So glad I left Mesa.


User currently offlineSkyexRamper From , joined Dec 1969, posts, RR:
Reply 11, posted (7 years 3 months 2 weeks 4 days 12 hours ago) and read 1972 times:

Quoting SkyexRamper (Reply 8):

Oh yeah and I forgot to mention that all those flights were brought in and turned in 30-40mins. 14 in and 14 out


User currently offlineNkops From United States of America, joined Jun 2005, 2658 posts, RR: 6
Reply 12, posted (7 years 3 months 2 weeks 4 days 9 hours ago) and read 1914 times:

Quoting Av8rphx (Reply 11):

Ummm... I didn't say that!!! That's weird....

Ironically, I also was with YV until 2003, then they closed my station... don't miss it too much at this point!!



I have no association with Spirit Airlines
User currently offlineB6sfinest From , joined Dec 1969, posts, RR:
Reply 13, posted (7 years 3 months 2 weeks 4 days 9 hours ago) and read 1897 times:

Ive worked for FL, and the word morale and Airtran dont go together especially in MCO....

User currently offlinePdxcof9 From United States of America, joined Oct 2006, 133 posts, RR: 0
Reply 14, posted (7 years 3 months 2 weeks 4 days 9 hours ago) and read 1891 times:

And people at my work think we're short staffed. We have 6 people for CO at SLC. It's not too hard. Even if we have dual 73G's. Too bad the CO ladies here bitch at us for not getting the bags to them fast enough. I just wanna bitch slap some of them. I wanna tell them to come out on the ramp in the freezing snow and unload bags. Gawd, our CSA's have no idea how hard our job is cause they came from Reservations. And then we have a EWR turn at night and they don't help us turn clean the plane. It's like we don't have enough people on the ramp already, you expect us to drop everything and go upstairs and help clean the plane. I'd rather have a dirty plane that take a delay.


Flown:733,4,7,8,752,763,TU3,CRJ,7,EM2,ER3,4,318,19,346,M80,90 Worked:CRJ,7,9,EM2,ER4,733,5,7,8,9,752,3,318,9
User currently offlineSkyexRamper From , joined Dec 1969, posts, RR:
Reply 15, posted (7 years 3 months 2 weeks 4 days 8 hours ago) and read 1857 times:

Quoting Pdxcof9 (Reply 15):
And then we have a EWR turn at night and they don't help us turn clean the plane. It's like we don't have enough people on the ramp already, you expect us to drop everything and go upstairs and help clean the plane. I'd rather have a dirty plane that take a delay.

Ignore them and do your job, damn them all if they treat you guys like that. As long as your part is done it's not your fault for the delay.


User currently offlinePdxcof9 From United States of America, joined Oct 2006, 133 posts, RR: 0
Reply 16, posted (7 years 3 months 2 weeks 4 days 8 hours ago) and read 1850 times:

Well CO has to schedule our planes to arrive pretty much at the same time so it's hard. But in a while our newark flight will come in earlier. And yeah I always ignore them. I just make an excuse that my radio died. Lol


Flown:733,4,7,8,752,763,TU3,CRJ,7,EM2,ER3,4,318,19,346,M80,90 Worked:CRJ,7,9,EM2,ER4,733,5,7,8,9,752,3,318,9
User currently offlineCitationJet From United States of America, joined Mar 2003, 2414 posts, RR: 3
Reply 17, posted (7 years 3 months 2 weeks 4 days 8 hours ago) and read 1840 times:

My wife used to work at AA on the ticket counter and gate for 12 years. She left AA about 8 years ago. Last week she checked in at ICT as a passenger with a group of 6 people traveling on AirTran ICT to MIA thru ATL. It was the originating flight of the day, and she was first in line, about 2 hours before departure. She said the process took 20 minutes just to check her group of six people. In the mean time the pax line bacame very long behind her. She was surprised at how slow the process was, and how the ticket agents had difficulty in completing simple tasks. She said a lot sure has changed in the 8 years since she left the airlines.

[Edited 2007-03-29 01:28:57]


Boeing Flown: 701,702,703;717;720;721,722;731,732,733,734,735,737,738,739;741,742,743,744,747SP;752,753;762,763;772,773.
User currently offlineJayDub From , joined Dec 1969, posts, RR:
Reply 18, posted (7 years 3 months 2 weeks 4 days 8 hours ago) and read 1833 times:

Quoting B6sfinest (Reply 14):
Ive worked for FL, and the word morale and Airtran dont go together especially in MCO....

I've worked for FL. The words "morale" and "AirTran" don't really go together at any of their stations.


User currently offlineApodino From United States of America, joined Apr 2005, 4228 posts, RR: 6
Reply 19, posted (7 years 3 months 2 weeks 4 days 7 hours ago) and read 1798 times:

Neil Cavuto said on his show last week something about how the airlines get away with stuff that would put most businesses out of business, basically treating people like cattle and not people. Short staffing seems to be a big reason why this is at a lot of companies. How long will it be before people start talking with their wallets by not giving money, and make the airlines listen.

User currently offlineAirTranTPAramp From , joined Dec 1969, posts, RR:
Reply 20, posted (7 years 3 months 2 weeks 4 days 6 hours ago) and read 1763 times:

i appreciate your feed back, from everyone. i was a kindergarden Teacher 9 months ago and a assistant principal at a private school. and being an airline guru, i applied for AirTran. i love my job but i think the management team is a joke. i was hired by Us a month ago and somehow got lost in translation, i did the drug test, got badged and i left message after message, and i dont have time in my day to make it over to airside "F" to speak with them, and when i do no one is ever there. I applied to be a lead @ FL but i dont think i really want it, im thinking long and hard, and the leads now have no support form management, so i dont think i want the extra dollar to put up with even more BS. I really want to work for delta! that is my dream job, i figure i would use FL as a starting point to get in the Airline industry. one more point about tpa is we had a fellow employee crashed tug into a faa vehicle in the baggage make up room and well she is still working today. management dont follow protocol and run a very unsafe operation. twice in the last 3 months a lead and a supervisor on 2 different occasiond almost sent a a/c hose through the engine of a 737.

User currently offlineR311music From United States of America, joined Jul 2005, 105 posts, RR: 0
Reply 21, posted (7 years 3 months 2 weeks 4 days 6 hours ago) and read 1742 times:

Just out of curiosity, what does a lead at FL do? Is it a step below supervisor? At WN there are no leads, just agents and supervisors.


confusing use of time
User currently offlineJayDub From , joined Dec 1969, posts, RR:
Reply 22, posted (7 years 3 months 2 weeks 4 days 6 hours ago) and read 1726 times:

Quoting R311music (Reply 27):
Just out of curiosity, what does a lead at FL do? Is it a step below supervisor? At WN there are no leads, just agents and supervisors.

Step below supervisor that gets thrown under the bus in IROP situations and yanked in every direction between the ramp and the ticket counter and everywhere in between for an extra dollar an hour.

I did it...wasn't worth an extra 10 bucks an hour. We were little more than additional supervisors that worked harder and got paid less...while taking the blame when performance goals weren't met. Management at that company is ridiculous. I know folks over there that have put their heart and soul into working their way up in the company...yet they continually get passed over for promotion.

The pilot and F/A groups don't have it all that bad...but ground ops get their heads beat in daily.. I learned alot about the airline industry in that job. I learned how to work with little to no help or equipment, how to deal with outside entities like the local airport authority when you couldn't find a supervisor or manager to go to bat for you when you need an extra gate or a jetway repaired on the spot, and how not to treat your employees. Maybe it's not upper management...but at the station level...it's horrendous.


User currently offlineSkyexRamper From , joined Dec 1969, posts, RR:
Reply 23, posted (7 years 3 months 2 weeks 4 days 5 hours ago) and read 1700 times:

Quoting JayDub (Reply 28):
I learned how to work with little to no help or equipment, how to deal with outside entities like the local airport authority when you couldn't find a supervisor or manager

These are things that make a ramper a true and better ramper, and not just another lazy fool that couldn't find a job else where. Damn the good things in life, ie: working equipment and do what you have to do to get the job done quickly. I get tired of people that don't know what to do when something out of the ordinary happens and then I have to rush around to get things back to normal in a matter of seconds. Most of these people have been employed for almost a year or more and still have yet to pick up the total entity of the job.


User currently offlineBicoastal From , joined Dec 1969, posts, RR:
Reply 24, posted (7 years 3 months 2 weeks 4 days 5 hours ago) and read 1679 times:

Short staffing is common across the industry. Low wages, security checks, hard work make it very difficult to recruit and keep ramp and counter personnel. Turnover is high, even at the union run shops. Long, angry lines, poor management, not enough people and lousy work hours make it a very difficult industry to keep people who can work for the same minimum wage and not as hard elsewhere.

I'm surprised anyone does it.


25 Zippyjet : I second that! As of 0000 EST. less than 2 hours it will be 5 years for me with the Big A. Seems like yesterday, I was in CSR training in Hotlanta, l
26 JayDub : No doubt it made me better. I was damn good at what I did and managing chaos. It was daily and it was one of the times I felt I was truly a leader. H
27 AirTranTPAramp : quoting: Have you all lobbied for "TDY" folk to lend you a hand at least during this monster rush period? A lot of folks from my way would gladly sell
28 Tango-Bravo : IMHO much of the reason behind "softening demand" currently being reported by U.S. airlines has much to do with the liklihood that people have become
29 N917ME : Pulling a gate agent may not be as easy as you think. Yeah, I have seen the MKE gate agents, they have it easy compared to field city agents, where t
30 IAD51FL : Just thank Jack Smith for your staffing and morale issues at the stations.... him and the regional managers. The Regional Manager over the IAD station
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