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HA Top Quality Airline, NW Top Legacy Carrier.  
User currently offlineBurnsie28 From United States of America, joined Aug 2004, 7538 posts, RR: 8
Posted (7 years 5 months 4 hours ago) and read 1985 times:

Quote:
WASHINGTON — The overall performance of U.S. airlines worsened in 2006, its third consecutive year of decline, according to the 17th annual Airline Quality Ratings released here Monday.
Its performance fell in three of the four categories measured by the study: on-time arrival, involuntary bumping and mishandled luggage. The customer complaint rate was flat.

Among individual airlines, the study rated Hawaiian Airlines the best performer last year. The study rated 18 airlines for 2006, the first year that Hawaiian was large enough to be included.

here is the link http://www.usatoday.com/travel/fligh...04-02-airline-quality-report_N.htm


"Some People Just Know How To Fly"- Best slogan ever, RIP NW 1926-2009
4 replies: All unread, jump to last
 
User currently offlineHALFA From United States of America, joined Jan 2004, 1354 posts, RR: 15
Reply 1, posted (7 years 5 months 3 hours ago) and read 1940 times:

I´m not surprised.  Smile

Aloha,
HALFA



Don't mess with Texas....We just may do that!
User currently offlineM404 From United States of America, joined Nov 2003, 2226 posts, RR: 5
Reply 2, posted (7 years 5 months 1 hour ago) and read 1785 times:
Support Airliners.net - become a First Class Member!

http://www.aviationplanning.com/asrc...ons%20of%20Declining%20RJ%20Demand

He is another opinion from Boyd group why we shouldn't pay any attention to this rating.



Less sarcasm and more thought equal better understanding
User currently offlineBurnsie28 From United States of America, joined Aug 2004, 7538 posts, RR: 8
Reply 3, posted (7 years 5 months 1 hour ago) and read 1769 times:

Quoting M404 (Reply 2):
He is another opinion from Boyd group why we shouldn't pay any attention to this rating.

Funny its not really an opinion, its based off of stats, kinda like the power rankings in sports, thats what this is.



"Some People Just Know How To Fly"- Best slogan ever, RIP NW 1926-2009
User currently offlinePSU.DTW.SCE From United States of America, joined Jan 2002, 7565 posts, RR: 28
Reply 4, posted (7 years 4 months 4 weeks 1 day 22 hours ago) and read 1567 times:

Well I agree with Boyd that this "survey" written by academics who are so far removed from the realities of airline operations, that its results should I only be taken with a grain of salt. Its annoying that the media jumps on this to be the end all, be all, report card for airline "quality."

On a strictly DOT numbers basis, yes this survey has some merit. But for any survey of this type that breaks out the regionals as seperate airlines, its tough to draw apples-to-apples comparisons when you can make the point that Delta & ASA are one in the same - that DL controls much of what drives ASA's numbers.

This is just like those "Top University Rankings" - just one data point among many, that tries to boil something comples down to a simple numerical ranking when there really isn't just one right answer.


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