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NW To Close BWI Res...open New In SUX  
User currently offlineNWrr From United States of America, joined Mar 2005, 84 posts, RR: 0
Posted (7 years 4 months 2 days 4 hours ago) and read 3139 times:

Well, it was a long time waiting, watching, and wondering what NW's next move was going to be in their reservations division. Citing "employee retention concerns" due to the low starting pay of $9.00/hr in the Baltimore-Washington area in comparison to the starting pay offered by other companies, NW announced to us Res employees that the BWI office will be closing effective 31 March, 2008.  cry 

We were quite surprised by the long time frame, as usually office closures are short and without much notice. However, the reason why is because they are building a brand new facility in SUX where the pay is "more competitive." My colleagues were a bit stunned thought not completely taken aback as, being the smallest of NW's five domestic offices, we expected it to come sooner or later. I could be wrong, but I do believe we are the last major carrier having a reservations office in the BWI-DCA area since UA closed its offices in Chantilly last year. It shall prove to be an interesting year to see what happens to the office as the days tick by. So I do apologize in advance for anyone whose luggage goes missing on NW and is trying to call to get information as about 95% of luggage calls are handled by the BWI office. There may be some staffing issues with that line over the coming months!  irked 


Welcome to the back of the boat...the non-rev section
11 replies: All unread, jump to last
 
User currently offlineFlyPNS1 From United States of America, joined Nov 1999, 6587 posts, RR: 24
Reply 1, posted (7 years 4 months 2 days 3 hours ago) and read 3084 times:

I'm amazed NW kept this office open this long. I would have thought this one would have gotten axed a long time ago.

$9.00/hr is pretty low anywhere in most of the country, but in the BWI-WAS area, it is downright dismal. At that point, you're pretty much competing with McDonald's for employees. To realistically attract and keep people, you've got to have starting wages more in the $12-15/hr range.


User currently offlineFunflyer From United States of America, joined Aug 2003, 866 posts, RR: 0
Reply 2, posted (7 years 4 months 2 days 3 hours ago) and read 3019 times:

Quoting FlyPNS1 (Reply 1):
$9.00/hr is pretty low anywhere in most of the country, but in the BWI-WAS area, it is downright dismal. At that point, you're pretty much competing with McDonald's for employees. To realistically attract and keep people, you've got to have starting wages more in the $12-15/hr range.

You know you are absoultly right, now I wish US would pay me more than $9.00



Who cares about status?
User currently offlineCOERJ145 From United States of America, joined Jun 2005, 1421 posts, RR: 1
Reply 3, posted (7 years 4 months 2 days 1 hour ago) and read 2900 times:

Well, at least their not outsourcing reservations to India or china(UA's and DL's are infamous), which is one reason why I support NW. US Based res agents.

User currently offlineKaitak From Ireland, joined Aug 1999, 12411 posts, RR: 37
Reply 4, posted (7 years 4 months 1 day 12 hours ago) and read 2685 times:

So, if anyone has to write to this new reservations centre, they can just write, "Northwest SUX"?

User currently offlineJcf5002 From United States of America, joined Oct 2005, 289 posts, RR: 0
Reply 5, posted (7 years 4 months 1 day 12 hours ago) and read 2656 times:

Quoting Kaitak (Reply 4):
So, if anyone has to write to this new reservations centre, they can just write, "Northwest SUX"?

HAHAHAHAHA Good one!

Quoting FlyPNS1 (Reply 1):
$9.00/hr is pretty low anywhere in most of the country, but in the BWI-WAS area, it is downright dismal. At that point, you're pretty much competing with McDonald's for employees. To realistically attract and keep people, you've got to have starting wages more in the $12-15/hr range.

Its not as dismal as you think, to be honest. I worked for Signature Flight Services as an airline refueller. They started me at $9 an hour and after a whole year of their bullshit, I was only making $9.90! A lot of you rampers will agree that during the summer at BWI, you tend to sweat out more than $10 of liquid per hour! It wasn't worth it, and the personel retention for them was dismal too. They eventually lost me as well and I got another job earning $12/hr in a nice cool shop!

BWI is an awesome place to work... as long as its for Southwest...



Its always a sunny day above the clouds || CSEL, CMEL, CFI, CFII, MEI
User currently offlineFlyPNS1 From United States of America, joined Nov 1999, 6587 posts, RR: 24
Reply 6, posted (7 years 4 months 1 day 11 hours ago) and read 2581 times:

Quoting Jcf5002 (Reply 5):
Its not as dismal as you think, to be honest. I worked for Signature Flight Services as an airline refueller. They started me at $9 an hour and after a whole year of their bullshit, I was only making $9.90! A lot of you rampers will agree that during the summer at BWI, you tend to sweat out more than $10 of liquid per hour! It wasn't worth it, and the personel retention for them was dismal too. They eventually lost me as well and I got another job earning $12/hr in a nice cool shop!

I'm not saying the work is dismal...I'm saying the pay is dismal. And as you state, retention was terrible because most people aren't going to work that hard for so little....particularly when the BWI-WAS area has a very strong economy with lots of job opportunities.

To give you an idea, I do some volunteer work in DC helping people get their GED and finding better jobs. Our goal is to make sure the people we help find jobs that pay a "living wage". A "living wage" in the DC area is considered a minimum of $11-12/hr. So, NW's pay of $9.00/hr isn't even a "living wage" for the area.


User currently offlineUsdcaguy From United States of America, joined Jan 2004, 956 posts, RR: 2
Reply 7, posted (7 years 4 months 1 day 2 hours ago) and read 2434 times:

This is obviously a very difficult situation for the BWI employees, and I feel sorry for them. It is encouraging to know, however, that the jobs will stay in the US and that whoever calls NW res will speak with a customer service agent who is an American like most of the airline's passengers. I believe, as well, that this is a good thing for Sioux Falls, as this will bring a number of jobs (however low-paying) into the heartland where NW does most of its business. The additional jobs will bring opportunity to those who need it most, which includes those looking for entry-level opportunities.

Note that most senior agents at NW make well over $9.00. The furloughed agents at BWI will be allowed to transfer elsewhere, and this is a positive thing in itself.


User currently offlineZippyjet From United States of America, joined Sep 2001, 5478 posts, RR: 13
Reply 8, posted (7 years 4 months 1 day 1 hour ago) and read 2363 times:

Quoting COERJ145 (Reply 3):

Well, at least their not outsourcing reservations to India or china(UA's and DL's are infamous), which is one reason why I support NW. US Based res agents.

I remember when this reservations center opened as HP back in the late 80s.
I applied for a job but alas, I didn't get hired. They still regret it to this day.  rotfl 

Quoting Jcf5002 (Reply 5):
BWI is an awesome place to work... as long as its for Southwest...

ahhem, I've been a proud crewmember of FL for 5 years here at BWI. Ok, so WN does have the spiffy
gate areas. But, working in ghetto D builds character.



I'm Zippyjet & I approve of this message!
User currently offlineBurnsie28 From United States of America, joined exactly 10 years ago today! , 7533 posts, RR: 8
Reply 9, posted (7 years 4 months 1 day ago) and read 2349 times:

Quoting Kaitak (Reply 4):
So, if anyone has to write to this new reservations centre, they can just write, "Northwest SUX"?

While funny, the res center doesn't take letters. Those go to either Eagan, MN or Minot, ND.



"Some People Just Know How To Fly"- Best slogan ever, RIP NW 1926-2009
User currently offlineTWA902fly From United States of America, joined Dec 1999, 3122 posts, RR: 4
Reply 10, posted (7 years 4 months 1 day ago) and read 2318 times:

Quoting Usdcaguy (Reply 7):
that this is a good thing for Sioux Falls

SUX - Sioux City, Iowa
FSD - Sioux Falls, South Dakota.

This reservation center will be in Sioux City, about 80 miles south of Sioux Falls, and both served by NW.

'902



life wasn't worth the balance, or the crumpled paper it was written on
User currently offlineFloridaflyboy From United States of America, joined Jun 2006, 2007 posts, RR: 0
Reply 11, posted (7 years 4 months 9 hours ago) and read 2193 times:

Quoting COERJ145 (Reply 3):
Well, at least their not outsourcing reservations to India or china(UA's and DL's are infamous), which is one reason why I support NW. US Based res agents.

My thoughts exactly. Having your res center here in teh US shows a little respect for your paying customers here in the US.



Good goes around!
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