Sponsor Message:
Civil Aviation Forum
My Starred Topics | Profile | New Topic | Forum Index | Help | Search 
CO OnePass... Worthless  
User currently offlineConcordeBoy From , joined Dec 1969, posts, RR:
Posted (7 years 3 months 3 weeks 3 days 7 hours ago) and read 5764 times:

So disappointed with this otherwise wonderful airline's FFP... I've recently been thoroughly reminded, yet again, as to why I started the NonePass site back in the day.



After having been denied ANY award availability to TPA after weeks of trying, and speaking with an (inactive) A.netter about the issue... I decided to spend the slow work day seeing if it really would be feasible for me to offload them on any worthwhile travel. So I called in to several different operators at different times of the day, attempting to find standard availability on ten different internatonal trips ranging from 3days to 9months out---- and scored zero of 10.

Pathetic.
The absolute best they could do was offer EasyPass redemption on two, which is a ripoff I'd never agree to.

Never had this problem with anywhere NEAR this amount of frequency on DL, AA, nor AF. A friggin' Concorde special award was ten thousand times easier to book than is this BS.

OnePass------ worthless!



52 replies: All unread, showing first 25:
 
User currently offlineJetdeltamsy From United States of America, joined Nov 2000, 2987 posts, RR: 8
Reply 1, posted (7 years 3 months 3 weeks 3 days 6 hours ago) and read 5717 times:

That's what having one of the most loyal customer bases in the US (Elites) gets you. LOTS of people earning reward travel and only so many seats to go around.

I think Onepass is an excellent and very competitive FQTV program. But if their best customers can't get seats, the value of the program is dramatically diminished.



Tired of airline bankruptcies....EA/PA/TW and finally DL.
User currently offlineDFW13L From , joined Dec 1969, posts, RR:
Reply 2, posted (7 years 3 months 3 weeks 3 days 6 hours ago) and read 5629 times:

In my opinion Onepass is kind of middle of the road. Most of my experience is with AA, DL and CO. AA is by far the easiest to use miles, DL is by far the most difficult, and CO is in the middle. It all depends, of course on how far out you plan and when you plan to travel, etc. It could just be my luck, but this this has remained pretty constant for years and years.

User currently offlineArtsyman From United States of America, joined Feb 2001, 4745 posts, RR: 34
Reply 3, posted (7 years 3 months 3 weeks 3 days 6 hours ago) and read 5567 times:

But if their best customers can't get seats, the value of the program is dramatically diminished.
****

Unfortunately Concordeboy (as nice as he may be) is not one of Continental's Best Customers. With no status at all on the airline, it is tough to redeem miles. Myself as a Platinum Onepass Member have had zero problem redeeming standard BF awards pretty much at will for when I need them.


User currently offlineDeltAirlines From United States of America, joined May 1999, 8894 posts, RR: 12
Reply 4, posted (7 years 3 months 3 weeks 3 days 5 hours ago) and read 5466 times:

Never been able to get an award ticket on CO using my SkyMiles...always have had to go with Delta or Northwest. Normally I stick with Delta due to no Saturday night stay requirement though, so my sample size is rather limited (only about 5 tries, all on MHT/BOS-(EWR)-GSO or vice-versa.

User currently offlineBurnsie28 From United States of America, joined Aug 2004, 7533 posts, RR: 8
Reply 5, posted (7 years 3 months 3 weeks 3 days 4 hours ago) and read 5343 times:

Thats why there have been a lot of one pass members that switched to Worldperks or Skymiles, mostly WP because of NW and CO's longer history.


"Some People Just Know How To Fly"- Best slogan ever, RIP NW 1926-2009
User currently offlineCODC10 From United States of America, joined Jul 2000, 2397 posts, RR: 6
Reply 6, posted (7 years 3 months 3 weeks 3 days 4 hours ago) and read 5267 times:

I have found CO's partner availability at the Standard level to be good, and usually fair to poor on their metal. As mentioned, it all depends on the when and where. If you're looking to cash out to vacation destinations at peak times, good luck. I doubt you'll find different results anywhere. I have had some success in working out some more convoluted routings with phone agents in the past, who are (as a rule) very helpful, and with some prodding, usually can dig up some good finds.

FYI, without logging in with my Elite status and running few quick searches to Europe this summer from TPA (MXP, AMS, FRA), and I found surprisingly good Standard reward availability, with mostly Y available to MXP, and a good mix of J/Y to AMS/FRA. I suppose having status does make a difference. EWR-TPA searches yield almost daily Standard availability in both cabins.

Come on ConcordeBoy, it's never as bad as it seems!


User currently offlineArtsyman From United States of America, joined Feb 2001, 4745 posts, RR: 34
Reply 7, posted (7 years 3 months 3 weeks 3 days 3 hours ago) and read 5171 times:

Well for me, Onepass is good a few different levels:

1) Unlimited Elite Upgrades - As a primarily domestic flyer - I flew approx 100 upgradeable (not Express) segments on Continental last year, and was upgraded on all of them except for 6 flights.

2) Being based in Houston, no one can touch Continental

3) Despite the constant warblings I hear, I have yet to fail to get a standard award when I've needed it

I am aware that the picture is better for some than others. If you live in NYC and only fly EWR-LAX-EWR all year, then the upgrade % sucks ass, but I live in Houston, fly 250+ flights per year and Continental is great for me. I fly approx 50 United segments, 30-40 American segments, then a smattering of Southwest, jetbrutal, Northworst and finally as few DL segments as possible.

I feel like a have a decent grasp on what is on offer out there product wise, and the new planes, meals, pillows etc at Continental make it very worthhile for me.


User currently offlineSllevin From United States of America, joined Jan 2002, 3376 posts, RR: 6
Reply 8, posted (7 years 3 months 3 weeks 3 days 3 hours ago) and read 5128 times:

CO's not known for great redemption. The value in their program lies elsewhere (mainly domestic upgrades).

If you are in infrequent flyer who gets a large portion of miles from credit cards, etc., it's not going to serve you well.

I'd find a reasonable location, EasyPass it, and burn the miles down and be done with it.

Steve


User currently offlineBrons2 From United States of America, joined Sep 2001, 3007 posts, RR: 4
Reply 9, posted (7 years 3 months 3 weeks 3 days 2 hours ago) and read 5102 times:

Quoting ConcordeBoy (Thread starter):
So disappointed with this otherwise wonderful airline's FFP... I've recently been thoroughly reminded, yet again, as to why I started the NonePass site back in the day.



After having been denied ANY award availability to TPA after weeks of trying, and speaking with an (inactive) A.netter about the issue... I decided to spend the slow work day seeing if it really would be feasible for me to offload them on any worthwhile travel. So I called in to several different operators at different times of the day, attempting to find standard availability on ten different internatonal trips ranging from 3days to 9months out---- and scored zero of 10.

Pathetic.
The absolute best they could do was offer EasyPass redemption on two, which is a ripoff I'd never agree to.

Never had this problem with anywhere NEAR this amount of frequency on DL, AA, nor AF. A friggin' Concorde special award was ten thousand times easier to book than is this BS.

OnePass------ worthless!

My dad just booked IAH-CDG r/t on One Pass miles last week, leaving Aug 15th and returning Aug 30th. He'll be joining me as I attempt to ride PBP. http://www.paris-brest-paris.org/EN/index.php?showpage=11

For my part, I booked DFW-CDG on 60K AAdvantage miles. I would rather have flown CO, but hey, AA gave me 25K miles to get their silly credit card and then I just started buying groceries and gas using it. It was as easy as pie using their new web based booking tool. Dad said that CO had a similar tool though.

I think dad used 25K one way and 50 K the other way, so I guess maybe that doesn't meet your criteria for "standard availability". Still, I don't think 75K miles for a Europe R/T in the summertime is too bad.



Firings, if well done, are good for employee morale.
User currently offlineContnlEliteCMH From United States of America, joined Mar 2005, 1455 posts, RR: 44
Reply 10, posted (7 years 3 months 3 weeks 3 days 2 hours ago) and read 5102 times:

Quoting Artsyman (Reply 11):
Despite the constant warblings I hear, I have yet to fail to get a standard award when I've needed it

Here's one: I wanted to book a CMH-CLE-LAS-CLE-CMH reward trip. My status at the time was Platinum. Guess what? The website said there were standard rewards available but refused to book it. I called the Elite desk to find out that there was no reward travel on Commutair flights. Somebody should tell the website guys that this is the case.

This threw a major wrench in my plans. My wife and I are taking two other people out there and we were buying them tickets. I ended up cancelling the purchased tickets and getting reward travel CMH-IAH-LAS-IAH-CMH for us, but the party who would have bought two tickets is going Midwest out of Dayton.

Now, I had no trouble booking the second routing as reward travel, but the combined fare to have my brother and his wife travel with us would have been over $1300. That's not going to happen, especially when the Midwest combined fare was well under $600.

Also, I don't see what being Platinum has to do with reward travel. To the best of my knowledge (which may be deficient), you Elite status doesn't magically make reward seats available to you that aren't otherwise available.



Christianity. Islam. Hinduism. Anthropogenic Global Warming. All are matters of faith!
User currently offlineArtsyman From United States of America, joined Feb 2001, 4745 posts, RR: 34
Reply 11, posted (7 years 3 months 3 weeks 3 days 2 hours ago) and read 5067 times:

Also, I don't see what being Platinum has to do with reward travel. To the best of my knowledge (which may be deficient), you Elite status doesn't magically make reward seats available to you that aren't otherwise available.
****

Actually it does. The availability for Platinum members is significantly higher than gold, then silver, then non elites


User currently offlineIkramerica From United States of America, joined May 2005, 21476 posts, RR: 60
Reply 12, posted (7 years 3 months 3 weeks 3 days 2 hours ago) and read 5026 times:

With OnePass miles I flew roundtrip F on QF LAX-SYD last year, and roundtrip LAX-FRA/HAM-LAX on CO the year before (BF transatlantic and only Y domestic) using the saver awards.

It wasn't simple to find the seats, but I found them.

Try harder...  Wink



Of all the things to worry about... the Wookie has no pants.
User currently offlineDrerx7 From United States of America, joined Jun 2000, 5162 posts, RR: 8
Reply 13, posted (7 years 3 months 3 weeks 3 days 1 hour ago) and read 4992 times:

All I know is OnePass sent me and my girlfriend to SXM last year without a hitch...sorry you are having problems.


Third Coast born, means I'm Texas raised
User currently offlineIkramerica From United States of America, joined May 2005, 21476 posts, RR: 60
Reply 14, posted (7 years 3 months 3 weeks 3 days 1 hour ago) and read 4945 times:

Quoting Brons2 (Reply 13):
I think dad used 25K one way and 50 K the other way, so I guess maybe that doesn't meet your criteria for "standard availability". Still, I don't think 75K miles for a Europe R/T in the summertime is too bad.

Yep that's standard one way, "anytime" or whatever they call it the other way.



Of all the things to worry about... the Wookie has no pants.
User currently offlineIkramerica From United States of America, joined May 2005, 21476 posts, RR: 60
Reply 15, posted (7 years 3 months 3 weeks 3 days 1 hour ago) and read 4939 times:

Oh, and elite status makes a big difference. I just checked and before signing in there was almost no standard availability to the EU this summer. Signing in as silver, all sorts of flights opened up.

If you are a non-elite, they want to make you pay "full price" for your reward flights, I guess...

Domestically, it's always way tougher though. CO has had such high domestic load factors, I can understand why.



Of all the things to worry about... the Wookie has no pants.
User currently offlineConcordeBoy From , joined Dec 1969, posts, RR:
Reply 16, posted (7 years 3 months 3 weeks 2 days 17 hours ago) and read 4752 times:

Quoting Ikramerica (Reply 19):

Domestically, it's always way tougher though.

Though as an FYI, all of my attempts were for int'l J service.

I don't like wasting miles on redemptions as is, but if done-- it wouldn't be for domestic or any fare-class of Y.


User currently offlineMustang304 From United States of America, joined Aug 2005, 70 posts, RR: 0
Reply 17, posted (7 years 3 months 3 weeks 2 days 17 hours ago) and read 4706 times:

I've always had good luck with Onepass mile redemption. We've flown from SEA-DEN on short notice (1 day), and my wife has gone to DUB via EWR on 1 day notice as well. In a couple of cases, I didn't even need to use the easypass to get the tickets.

CO Onepass service has been fine (at least for me), I've had minor things with CO service, but still much better than some of the other airlines I've flown.

I did find, if you call the onepass elite number, it tends to help, as they have better access to other flights. Just a suggestion.


User currently offlineIkramerica From United States of America, joined May 2005, 21476 posts, RR: 60
Reply 18, posted (7 years 3 months 3 weeks 2 days 16 hours ago) and read 4648 times:

Quoting ConcordeBoy (Reply 16):
Though as an FYI, all of my attempts were for int'l J service.

Wrong, you are trying to get flights out of TPA. CO doesn't fly TPA internationally. So it's the connecting flight that you can't get a seat on.

If you try to fly out of EWR in J, you'll see more seats, especially if you are elite.

LAX-theEU has very little award availability during the summer. But if you check EWR-theEU, there's quite a bit. It's the major flaw of the OnePass system. Very restricted domestic awards makes it look like international awards are hard to get...



Of all the things to worry about... the Wookie has no pants.
User currently offlineCODC10 From United States of America, joined Jul 2000, 2397 posts, RR: 6
Reply 19, posted (7 years 3 months 3 weeks 2 days 14 hours ago) and read 4528 times:

TPA-Europe over the summer is pretty wide open... just run a damn search!

MXP has Standard economy most days in July/August, and some Standard BF.
Same with MAD, FRA, AMS, TXL, MAN, CDG, LIS, BRU, LGW...

ZRH, DUB, EDI are tighter at this time of year.

Naturally FCO, BCN, ATH will be close to zero. There are still plenty of other options available.

June is the toughest with school letting out, and everybody but the family dog heading over to Europe for vacation, so most reward opportunities there are long gone.

Again, NONE of these results were generated while logged in to my Elite account!

[Edited 2007-04-10 19:58:40]

User currently offlineConcordeBoy From , joined Dec 1969, posts, RR:
Reply 20, posted (7 years 3 months 3 weeks 2 days 10 hours ago) and read 4356 times:

Quoting Ikramerica (Reply 18):
Wrong, you are trying to get flights out of TPA.

....care to try that one again Sherlock?

Quoting Ikramerica (Reply 18):
If you try to fly out of EWR in J, you'll see more seats

Assumption is often called the mother of all screwups, a lesson you'd do well to learn.
That said, curious: why do you assume I didn't use EWR as a point of origin in several redemption attempts-- particlarly since HKG (nonstop) is my primary target?

Quoting CODC10 (Reply 19):
TPA-Europe over the summer is pretty wide open... just run a damn search!

what's you types' obsession with TPA???


User currently offlineItsnotfinals From , joined Dec 1969, posts, RR:
Reply 21, posted (7 years 3 months 3 weeks 2 days 10 hours ago) and read 4151 times:

Wow the most interesting thing about anet is the hostility towards someone trying to help.


I think his point is to pick non-obvious cities to use your free tickets to/from and you might have more luck. A good example of this is using a free ticket to LAX when LAS is not available, that way you can get a cheap Wn ticket for 39 bucks each way and still go when you want for discounted points since LAX has more lift and seats open as a result than LAS.


Since your profile says "MSY" you might consider a cheap ticket to HOU on WN then a cab ride to IAH and pick up a flight from there since there will be better choices out of a hub, etc etc etc. then head to a non-major CO city in Europe and hit an LCC over there to get close to where you are going.

Of course you can cough up "double miles" and have a lot better luck.


User currently offlineManchesterMAN From United Kingdom, joined Sep 2003, 1219 posts, RR: 1
Reply 22, posted (7 years 3 months 3 weeks 2 days 10 hours ago) and read 4050 times:

ConcordeBoy - I'll be thinking of you when I fly from Cologne to Anchorage on a special 25k onepass award in August  Wink


Flown: A300,A319,A320,A321,A330,A340.A380,717,727,737,747,757,767,777,DC9,DC10,MD11,MD80,F100,F50,ERJ,E190,CRJ,BAe146,Da
User currently offlineCOERJ From United States of America, joined Dec 2005, 238 posts, RR: 0
Reply 23, posted (7 years 3 months 3 weeks 2 days 10 hours ago) and read 3951 times:

Rarely can you ever get standard rewards with CO- you always have to go with international. I have a little under 100,000 miles with CO so therefore I can afford pretty much any standard ticket around the world, but I am not capable of getting Easypass on long-distance flights. I called up CO and told them that I'd like to go on vacation during August (this was in September of Last year). I asked about Hong Kong- No standard available, Tokyo- no standard available, Paris- no standard available, Stockholm- No standard, Sau Paulo- No standard, Buenos Aires- No standard.

After about 10 minutes, I asked if there were any transcontinental flights with standard miles available.

Response:

Not at the moment

So pretty much you cannot travel anywhere outside North America with standard miles unless it is during an extremely off-peak season, or during a special promotion.

Continental does run some very good special as seen above, such as flights to Cologne for 25,000 where standard is 50,000.

Overall it isn't great, but the advantage of Continental One Pass over all others is that your miles never expire- which is great for those who do not travel frequently enough in a certain time frame to qualify for anything.


User currently offlineN353SK From United States of America, joined Jun 2006, 820 posts, RR: 0
Reply 24, posted (7 years 3 months 3 weeks 2 days 9 hours ago) and read 3690 times:

Quoting ConcordeBoy (Reply 20):
what's you types' obsession with TPA???

They saw TPA in your OP and failed to see that you wrote that you couldn't find award travel to TPA.

Apparently a.netters need to read things a little more closely


25 Onewickedboi : I've had similar exasperation with other airlines' FF programs. Have you tried looking into flights on partner airlines, not just Continental operated
26 EXAAUADL : Ive heard that Delta is by far the worst, while AA is the best. I even know people in ATL who dropped DL and Skymiles for AAdvantage even though trave
27 Post contains images ConcordeBoy : You'd be in good company Have fun, not the kind of use I'd be interested in. Have. NW actually does have decent openings on its transpac twinjet serv
28 Itsnotfinals : Kind of like those of us who see you have 15299 posts and can't figure out how to work around the system. LOL
29 ConcordeBoy : ..being?
30 Zone1 : In the last couple months I have booked 4 free tickets on UA and DL, and have had no trouble. All the trips were booked no more than 2 months out, als
31 Post contains links CO777ER : I stumbled upon this statistic that Continental has released: http://www.continental.com/web/en-US...D=C21B638CC507467CACDA24DA73FADD36 For the last y
32 Post contains images Star_world : Seriously, you're making this sound FAR worse than it is. So I decided to prove it: - Went to CO.com without being logged in (I'm CO Plat) - Searched
33 Star_world : I should add that this year alone I've booked (all at standard reward levels, I refuse to book anything on EasyPass): - two roundtrip tickets in J on
34 Star_world : Sorry - this should say 60,000 miles each way. Not sure where the edit button went!
35 Post contains images Itsnotfinals : Glad you got my point Star_world Rather than making 15300 mostly negative posts, why not learn about the industry you supposedly love (since he is a
36 ShakeZulaNJ : I remember when reward travel was easy. That would have been back in the mid to late 90's. Now it's damn near impossible to get a reward seat. I will
37 CODC10 : Just your first post... That's where I erred, sorry to misunderstand your intentions but... That's the first time you (or anyone on this thread) ment
38 FXramper : Everyone has their days...CO included. This might get more positive/negative feedback on personal experiences if it was in the Polls/Preferences Forum
39 Tango-Bravo : "Book as far in advance as possible" is not necessarily the best advice for finding saver award seat availabilty. With the excssive degree to which a
40 Tommy767 : CO onepass in my time has been a bit disorganized. I have been a member since 1996 and when I fly they STILL don't have my FF number printed on the ti
41 Brons2 : I find it so ridiculously easy to earn AAdvantage miles on a wide range of products and services that non-expiring miles would not be a factor for me
42 Post contains images ConcordeBoy : LOL, droll. *sigh* Agreed. Dare say one can do that with any major mileage program at this point.
43 VonRichtofen : Piece of cake for me with AC aeroplan. I had some Aeroplan points left over, booked my brother a ticket on Thai airways from HKG-BKK round trip with o
44 Post contains images LH423 : Suuuuure, now you say something a week after I sign up for OnePass to be my SkyTeam airline LH423
45 Onewickedboi : Inherent in your post is the fact that Skyteam has only one Asia-based carrier (Korean Air). However, don't discount the fact that Continental Micron
46 Lincoln : I don't know if this is the same problem, but if your name as ticketed doesn't exactly match the name on the account (sans middle name/initial at lea
47 Post contains images ConcordeBoy : I sowwy Erik. Would a huggie make it better? ....not really, I just searched random places to see how limited availability was. HKG nonstop is about
48 Asuflyer05 : IMHO their rewards redemption has improved over the past year or two. I can remember when I was using my aunt's OnePass miles (she is Platinum) and ne
49 Post contains images Ikramerica : Well see, it only took 47 posts to weed out your agenda... BASH CO, since you are a DL fan. You don't actually want to fly anywhere anyway, you are j
50 Post contains images ConcordeBoy : Get a clue, I have nothing but respect for CO as an airline... particularly for what they've done for my home market relative to certain others. It's
51 Tango-Bravo : Speaking of airline "loyalty" (loyalty bought is loyalty not) programs, perhaps there is "somthing wrong with this picture" in general when these prog
52 Ikramerica : Most of your diatribe is pretty insulting to the entire american public (have you talked to every one of them?) but I think this is the key... People
Top Of Page
Forum Index

This topic is archived and can not be replied to any more.

Printer friendly format

Similar topics:More similar topics...
CO Onepass Mileage Bonus Based Citizenship posted Mon Oct 23 2006 00:44:32 by Nycfuturepilot
Award On QF From CO OnePass-Question posted Mon Jun 19 2006 01:23:43 by Astrojet707
Getting CO Onepass Miles For NW Flights posted Mon Feb 13 2006 16:34:34 by Nycfuturepilot
Q About CO OnePass And Emirates posted Fri Apr 15 2005 21:26:06 by Geoffm
CO OnePass - Upgrade En-route? posted Thu Dec 30 2004 17:52:01 by Geoffm
CO Onepass posted Thu Oct 24 2002 16:02:28 by Flyinghighboy
When Did CO End OnePass Privilege Packs? posted Sun Nov 12 2006 06:09:19 by ATLAaron
Onepass Miles When CO Joins Skyteam posted Tue Apr 27 2004 03:38:39 by Nycfuturepilot
9K & CO Increase Flights & Double OnePass Miles posted Tue Oct 21 2003 22:58:13 by Kimmykun
Why Does CO Penalize Its Best Customers? posted Sat Apr 7 2007 21:04:00 by FUN2FLY