Couzinet70 From France, joined Dec 2004, 16 posts, RR: 0 Posted (6 years 8 months 12 hours ago) and read 3330 times:
I used to fly CX fairly often for several years (Marco Polo Gold for 7 years), until 1998.
Last week, I had the chance to fly back from CDG to Hong Kong & return (Business Class on both ways) ; What a disappointment. The quality of service was appalling; Not a smile, only unfriendly and busy crew members...
It seems to me that the once magic airline CX has disappeared. The airline combining skills, experience and personalities from all Asian countries has now entered a new phase of cost containment, leaving no hopes & dreams for passengers anymore...
Next month, I'll get back to SQ or AF...
If someone can prove me I am wrong, I would love to change my mind again.
ps... I forgot about the rather old-fashioned uniform of stewardesses. Any plan to upgrade it ?
Gemini573 From United States of America, joined Jan 2007, 146 posts, RR: 0 Reply 2, posted (6 years 8 months 11 hours ago) and read 3076 times:
Every carrier, including SQ and CX have their bad days. Unfortunately, you picked that day. My experiences overall have been very positive with CX. I had one bad experience out of LAX on the late night flight. Even on a bad day, it's better than what I've experienced with AA on a good day.
As far as the FAs from different Asian lands, this is what makes them different from other Asian carriers. I've been on flights where the crew working the cabin I was seated in were from Thailand, Korea, India (I think) and they were absolutely exceptional.
RoyalAtlantis From United States of America, joined Nov 2006, 102 posts, RR: 0 Reply 4, posted (6 years 8 months 9 hours ago) and read 2760 times:
I have to say that I agree with Gemini573 - you must have hit them on a bad day. I've flown with CX quite a bit and found that they are one of the more consistent carriers in terms of overall quality. When I lived in Singapore and flew SQ throughout Asia-Pacific, I found their crew and the overall experience to be sub-par compared to CX - yet SQ is lauded as "the best of the best" - so...
What's interesting when you read almost any review of air travel is that the attitude of the crew is a heavy indicator of the quality of the experience -- which is why companies like SQ and CX invest a lot in their training. Yet, for some reasons, companies (and my target is usually UA) don't seem to care much how their employees (and surprisingly, they are also OWNERS) treat customers. I've always found AA & DL to be the best in the U.S. though I have heard good things about CO.
I have to say, the most enjoyable and generally (consistent) flight attendants are at BRITISH AIRWAYS! I've flown them countless times and always found their crews to be highly professional, accomodating and friendly. They don't try to pull of the B.S. of "we're here primarily for your safety" routine -- which sadly is how the North American FA's choose to position their roles. That i've never understood. CUSTOMERS...they are the ones who pay the bills - companies like CX, SQ, BA know this.