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US Airways Adds Agents At Charlotte Hub  
User currently offlineItsnotfinals From , joined Dec 1969, posts, RR:
Posted (7 years 5 months 1 week 6 days 22 hours ago) and read 1733 times:

Good to see US supporting it's employees in CLT by getting some additional help. It's a rarity to see airlines adding agents these days!

40 new agents should help out a lot.


From USA Today

http://blogs.usatoday.com/sky/

Fair Use Excerpt

US Airways is boosting its number of gate and ticket agents at its Charlotte hub by more than 10%, according to The Charlotte Observer (free registration). The paper notes the move comes "after two high-profile customer service meltdowns" by US Airways at its southern hub, where passenger numbers are "surging."

11 replies: All unread, jump to last
 
User currently offlineLuketenley From United States of America, joined Jul 2006, 419 posts, RR: 1
Reply 1, posted (7 years 5 months 1 week 6 days 22 hours ago) and read 1712 times:

At least they are hiring people somewhere.


Pittsburgh International Airport lover
User currently offlineAsuflyer05 From United States of America, joined Feb 2004, 2372 posts, RR: 3
Reply 2, posted (7 years 5 months 1 week 6 days 22 hours ago) and read 1695 times:

I also heard through the grapevine that agents from other stations have been working in CLT.

User currently offlineItsnotfinals From , joined Dec 1969, posts, RR:
Reply 3, posted (7 years 5 months 1 week 6 days 22 hours ago) and read 1668 times:

Quoting Asuflyer05 (Reply 2):
I also heard through the grapevine that agents from other stations have been working in CLT.

I know they have flown agents from PHX to PHL and CLT for a few months now to help with the Shares learning curve. I don't know if that is still going on or not.


User currently onlineHPRamper From United States of America, joined May 2005, 4058 posts, RR: 8
Reply 4, posted (7 years 5 months 1 week 6 days 19 hours ago) and read 1573 times:

CLT is going to be seeing new flights over summer. Probably the reason for the hiring wave.

User currently offlineCactus739 From United States of America, joined Jan 2004, 2448 posts, RR: 30
Reply 5, posted (7 years 5 months 1 week 6 days 19 hours ago) and read 1542 times:

Quoting Itsnotfinals (Reply 3):
I know they have flown agents from PHX to PHL and CLT for a few months now to help with the Shares learning curve. I don't know if that is still going on or not.

It is. One of my good friends is a CSA for US here in PHX and he's in Charlotte for the next 10 weeks or something like that.



You can't fix stupid.... - Ron White
User currently offlineGraham697 From United States of America, joined Dec 2003, 350 posts, RR: 0
Reply 6, posted (7 years 5 months 1 week 6 days 11 hours ago) and read 1354 times:

I wish they would add more agents at DCA


Looking forward to the new AA
User currently offlineAmtrakGuy From United States of America, joined Sep 1999, 500 posts, RR: 0
Reply 7, posted (7 years 5 months 1 week 6 days 11 hours ago) and read 1334 times:

Quoting Graham697 (Reply 6):
I wish they would add more agents at DCA

Damn right. Few weeks ago, only one agent knew how to use the system -- my name is on the TSA Watch List -- so this agent was busy helping another customer with international ticket problems. No other agents could process my check in (to overcome TSA warning on the computer).

One agent admited she doesn't really understand the new system well.

Dave


User currently offlineSilentbob From United States of America, joined Aug 2006, 2104 posts, RR: 1
Reply 8, posted (7 years 5 months 1 week 6 days 11 hours ago) and read 1314 times:

Quoting AmtrakGuy (Reply 7):
One agent admited she doesn't really understand the new system well.

Too many of them never tried to learn the new system until the cutover.


User currently offlineRW717 From United States of America, joined Sep 2006, 289 posts, RR: 0
Reply 9, posted (7 years 5 months 1 week 6 days 10 hours ago) and read 1306 times:

I have worked Shares, WorldSpan, PARs and Sabre and they are all somewhat similar for the basic stuff. Having worked on Sabre's QuickRes I can definetly tell you that I prefer the old native systems where you type everything in. Just my $.02


Reno Air - The Biggest Little Airline in the World
User currently offlineBridogger6 From United States of America, joined Apr 2005, 716 posts, RR: 10
Reply 10, posted (7 years 5 months 1 week 6 days 9 hours ago) and read 1274 times:

Quoting Itsnotfinals (Reply 3):
I know they have flown agents from PHX to PHL and CLT for a few months now to help with the Shares learning curve. I don't know if that is still going on or not.

it sure is... I'm one of the PHX agents out here til at least May 8!

Quoting HPRamper (Reply 4):
CLT is going to be seeing new flights over summer. Probably the reason for the hiring wave.

While this is true, it's probably because the CLT agents never stopped pestering upper management about how short-staffed they are... and they really are very bad off when it comes to the number of agents in the hub. We're no longer in CLT to help them with the system (although we do), we're working as regular agents for now.

Quoting Cactus739 (Reply 5):
It is. One of my good friends is a CSA for US here in PHX and he's in Charlotte for the next 10 weeks or something like that.

OMG I think you're talking about me! :-p


User currently offlineDeltaOwnsAll From United States of America, joined Jul 2001, 1173 posts, RR: 1
Reply 11, posted (7 years 5 months 1 week 6 days 9 hours ago) and read 1259 times:

cool...

maybe they could send like...4...of them to nashville or something. i made the mistake of flying us to visit my friend in phl recently and there was no one to contact about seat changes/upgrades/anything until the flight was boarding...and all that employee could do was scan tickets..

 bigthumbsup 

at least it was cheap~


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