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AA To Charge $15 For Some Seat Changes  
User currently offlineDeltaFFinDFW From United States of America, joined Sep 2003, 1438 posts, RR: 0
Posted (7 years 3 months 3 weeks 1 day 6 hours ago) and read 7083 times:

Changing your seat on an American Airlines Inc. flight may cost an extra $15 for customers who didn't buy their tickets directly from the airline.

The Fort Worth-based carrier, which has trying to push more transactions online as a cost-saving measure, began charging the fee to customers who call the airline for a seat assignment or to change seats rather than making the request through their original booking agency.

There is no charge for customers who booked their tickets directly through the airline, or who request the changes online or on American's voice-activated phone system.

The fee also does not apply to changes made during bad weather, or by American's Executive Platinum fliers, customers with a disability that requires special seating assistance or those flying on a government or military fare.

A spokesman for the airline said the change brings American in line with many of its competitors and is similar to the additional fee charged to customers who call the airline to change an itinerary booked through an outside company.


http://www.dallasnews.com/sharedcont...ries/041307dnbusaabrf.3a1026c.html

30 replies: All unread, showing first 25:
 
User currently offlineAA61Hvy From United States of America, joined Nov 1999, 13977 posts, RR: 57
Reply 1, posted (7 years 3 months 3 weeks 1 day 5 hours ago) and read 6951 times:

Quoting DeltaFFinDFW (Thread starter):
A spokesman for the airline said the change brings American in line with many of its competitors and is similar to the additional fee charged to customers who call the airline to change an itinerary booked through an outside company.

Funny I just did this with UA the other day (booked on Yahoo) they didn't charge me to switch tickets...



Go big or go home
User currently offlineAirCop From , joined Dec 1969, posts, RR:
Reply 2, posted (7 years 3 months 3 weeks 1 day 5 hours ago) and read 6946 times:

Absurd! Whats next to nickel and dime the passengers to death.?

User currently offlineCactus742 From United States of America, joined Nov 2006, 237 posts, RR: 0
Reply 3, posted (7 years 3 months 3 weeks 1 day 5 hours ago) and read 6871 times:

Just when you thought you had heard it all...

This charge really stinks. What are they talking about that it puts them in line with other carriers? I have never heard of another carrier doing this. It'll be interesting to see if their Orbitz/Expedia/Travelocity bookings go down and whether or not that affects their loads at all.



Do not take life too seriously. You will never get out of it alive.
User currently offlinePbiflyer From United States of America, joined Apr 2004, 185 posts, RR: 0
Reply 4, posted (7 years 3 months 3 weeks 1 day 5 hours ago) and read 6871 times:

Quoting AirCop (Reply 2):
Absurd! Whats next to nickel and dime the passengers to death.?

Well since NK is going to charge for checked baggage, I guess the next thing is pay toilets!



PBI is South Florida's BEST airport!
User currently offlineJerseyGuy From United States of America, joined Oct 2005, 1959 posts, RR: 0
Reply 5, posted (7 years 3 months 3 weeks 1 day 3 hours ago) and read 6644 times:
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I had a similar expierence with Alaska. I booked a F ticket from EWR-SFO RT via SEA on Orbitz. I decieded to cancel the return portion (long story as to why), called Alaska because they were the number on my e-ticket reciept (didn't have internet access to find the Orbitz #). Was told that a travel agency (orbitz) booked my ticket and that there would be a $50 charge if they refunded it, the women recommended that I call Orbitz. I mean come on, first you take away the commission from travel agents and now your charging your customers fees for changes made to those tickets. Seems to me that airlines are just trying to stop price shopping, hoping that if they have to go directly to the airline website they won't check out other airlines. If this was about trying to promote online use, then the fee would also apply to those reservations made by phone with the airlines.


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User currently offlineHawaiian717 From United States of America, joined May 1999, 3188 posts, RR: 7
Reply 6, posted (7 years 3 months 3 weeks 1 day 1 hour ago) and read 6534 times:

Quoting AirCop (Reply 2):
Absurd! Whats next to nickel and dime the passengers to death.?

I expect there will be a charge to add your frequent flyer number over the phone. I don't have an AAdvantage account, instead when I fly American I have the miles credited to my Alaska Mileage Plan account. However, when booking online at AA.com, there is only a place to put in an AAdvantage number. So I end up calling to have it added.

Quoting JerseyGuy (Reply 5):
I mean come on, first you take away the commission from travel agents and now your charging your customers fees for changes made to those tickets.

This is nothing new. I don't know the rules associated with your ticket, but there is almost always a fee associated with changing or canceling. The fee applies whether you change the ticket with the airline or the agency. In fact, if you had called Orbitz, it would probably have cost you more, since on top of the $50 fee Alaska charges (and the agency would collect and pass on), they probably have their own fee.


User currently offlineANCFlyer From , joined Dec 1969, posts, RR:
Reply 7, posted (7 years 3 months 3 weeks 1 day 1 hour ago) and read 6492 times:

Quoting Hawaiian717 (Reply 6):
In fact, if you had called Orbitz, it would probably have cost you more, since on top of the $50 fee Alaska charges (and the agency would collect and pass on), they probably have their own fee.

US$35 to be exact.

On top of any other fee.

NW charges extra for "better" seats, aisles for instance . . . . just more BS for the passengers to put up with . . . and then the carriers have the balls to say "passengers shouldn't feel so disgruntled".  faint 


User currently offlineJerseyGuy From United States of America, joined Oct 2005, 1959 posts, RR: 0
Reply 8, posted (7 years 3 months 3 weeks 1 day 1 hour ago) and read 6430 times:
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Quoting Hawaiian717 (Reply 6):
This is nothing new. I don't know the rules associated with your ticket, but there is almost always a fee associated with changing or canceling. The fee applies whether you change the ticket with the airline or the agency. In fact, if you had called Orbitz, it would probably have cost you more, since on top of the $50 fee Alaska charges (and the agency would collect and pass on), they probably have their own fee.

My ticket was first class and was fully refundable and changable without any fee.

Quoting ANCFlyer (Reply 7):
US$35 to be exact.

Nope, no fee from Orbitz, I got a full refund back within about a week or so after I called Orbitz (got someone to look the # up off the Internet)



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User currently offlineANCFlyer From , joined Dec 1969, posts, RR:
Reply 9, posted (7 years 3 months 3 weeks 1 day 1 hour ago) and read 6402 times:

Quoting JerseyGuy (Reply 8):
Nope, no fee from Orbitz, I got a full refund back within about a week or so after I called Orbitz (got someone to look the # up off the Internet)

Interesting. I have a F TIcket, ANC-ORD-CID for June 14, 2007. I had to change the tix a month or so back. Original Tix were $1601.10. After a CHANGE FEE of $US100 to UA, Orbitz charged me US$35. change fee as well.

Fare Basis perhaps?


User currently offlineJerseyGuy From United States of America, joined Oct 2005, 1959 posts, RR: 0
Reply 10, posted (7 years 3 months 3 weeks 23 hours ago) and read 6299 times:
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Quoting ANCFlyer (Reply 9):
Fare Basis perhaps?

Perhaps, mine was FASR



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User currently offlineDTWAGENT From United States of America, joined Jan 2006, 1283 posts, RR: 0
Reply 11, posted (7 years 3 months 3 weeks 23 hours ago) and read 6257 times:

Change fees can and are add and passed on to travelers not only from the airlines. But, also from travel agencys. The airlines charge us for changeing the ticket. And yes fare increases can be added in on top of the change fees.

I'm not surprised at this from AA. They are the ones that wanted to charge connection fee. In other words. If you go from DTW-SAN with a connection in ORD. They wanted to charge the Travel Agency a $3.50 fee both ways. AA is just reaching out and testing the waters to see what they can get away with.


User currently offlinePlanenutzTB From United States of America, joined Sep 2005, 256 posts, RR: 1
Reply 12, posted (7 years 3 months 3 weeks 19 hours ago) and read 6059 times:

Another good reason not to fly AA! I've also herd that AA plans to install coin operated locks on the restroom doors, it will cost you $.25 to use the restroom. FC passengers will be given complimentery tokens.


I am extraordinarily patient, provided I get my own way in the end.
User currently offlineJetsGo From United States of America, joined Jul 2003, 3081 posts, RR: 5
Reply 13, posted (7 years 3 months 3 weeks 13 hours ago) and read 5631 times:

Quoting PlanenutzTB (Reply 12):
it will cost you $.25 to use the restroom.

While I in no way believe this, one must think: does the small revenue generated from bathroom usage really outweigh the negative press that is guaranteed from such a policy? I think not.



Marine Corps Aviation, The Last To Let You Down!
User currently offlineB707Stu From United States of America, joined Feb 2005, 918 posts, RR: 4
Reply 14, posted (7 years 3 months 3 weeks 13 hours ago) and read 5628 times:

Quoting PlanenutzTB (Reply 12):
Another good reason not to fly AA! I've also herd that AA plans to install coin operated locks on the restroom doors, it will cost you $.25 to use the restroom. FC passengers will be given complimentery tokens.

This I find hard to believe. Though charging for 'preferred' seating is quite the norm with Monarch and other UK-based carriers so I'm not surprised to see that making its way across the Atlantic.

It's a long time from the days that competition was about improving systems and services and somehow has become about competing to increase costs and reduce services. Seems to somehow go hand-in-hand with the current US administration's backward thinking.


User currently offlineSevenair From United Kingdom, joined Feb 2001, 1728 posts, RR: 0
Reply 15, posted (7 years 3 months 3 weeks 12 hours ago) and read 5552 times:

There is nothing wrong with that - most airlines here will charge you up to $50 to change plus the difference in the fare! Whether you book direct or not.

User currently offlineJerseyGuy From United States of America, joined Oct 2005, 1959 posts, RR: 0
Reply 16, posted (7 years 3 months 3 weeks 10 hours ago) and read 5312 times:
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Quoting DeltaFFinDFW (Thread starter):
A spokesman for the airline said the change brings American in line with many of its competitors and is similar to the additional fee charged to customers who call the airline to change an itinerary booked through an outside company.

Does anyone know who these competitors are that charge for seat changes on travel agent booked tickets?



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User currently offlineContinentalEWR From United States of America, joined May 2000, 3762 posts, RR: 13
Reply 17, posted (7 years 3 months 3 weeks 9 hours ago) and read 5099 times:

What's next? Charging for the air you breathe inside the cabin?

Seriously. I really wish it upon the airline industry that they merge, consolidate, and that few just go out of business. Too many airlines.


User currently offlineAA777 From United States of America, joined May 1999, 2544 posts, RR: 28
Reply 18, posted (7 years 3 months 3 weeks 9 hours ago) and read 5063 times:
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It sounds to me (from this article) like its not a problem if you change the seat through your original booking agent/website. So...if you booked it through Expedia, then change the seats through expedia. Of course, the easiest way to avoid this problem is to just use AA.com.... they have a low fare guarantee... so if you find a low fare on expedia/travelocity/orbitz, you should find the same itinerary for the same, or less, on AA.com. (I have found this to be true). So just play it smart and it shouldnt be a big problem...

-AA777


User currently offlineHighliner2 From United States of America, joined Nov 2000, 696 posts, RR: 2
Reply 19, posted (7 years 3 months 3 weeks 7 hours ago) and read 4641 times:

There are not too many seats, airlines are raking in fantastic load factors. The problem is they have absolutely no pricing control. If you think the "nickle and diming" as you call it is bad, see what happens if you take a few carriers out of the market (merge, go out of business, etc). That $15 for a seat change will become a $150 fare increase per round trip. The simple fact is, the airlines have to find creative ways to generate revenue because the science of trying to raise fares is a precarious one. Fuel is up. Labor costs are increasing (you did'nt think the unions were gonna go with these concessions forever did you?). Something has to give. If your costs rise, so must your price. It's economics at its simpliest. It's pretty easy to see which people here actually know something about the industry and all of its screwy dynamics, and which ones "just think airplanes are cool." There's nothing like standing in line at checkin and hearing the guy in front of me complain about how he booked a $199 dollar round trip to the west coast but has to pay a few bucks for a premo seat. What an injustice. And as several people have pointed out, book at AA.com, and you don't have to pay the fee anyways.


Go Cubs!
User currently offlineGlobalATL From , joined Dec 1969, posts, RR:
Reply 20, posted (7 years 3 months 3 weeks ago) and read 4299 times:

All companies are willing to try new ways to earn some extra bucks...geez. The idea behind trying to get everybody to book their tkts via aa.com is the way to go but AA is going about it in the wrong way

User currently offlineWillyj From United States of America, joined Oct 2005, 468 posts, RR: 0
Reply 21, posted (7 years 3 months 2 weeks 6 days 20 hours ago) and read 4152 times:

So only executive Platinum members can change for free?? Wouldn't you think that Platinums and Golds should be eligible too? That seems a bit odd to me, as they are all elite members and it's just a seat change!

User currently offlineCba From United States of America, joined Jul 2000, 4531 posts, RR: 3
Reply 22, posted (7 years 3 months 2 weeks 6 days 17 hours ago) and read 4061 times:

Quoting GlobalATL (Reply 20):
All companies are willing to try new ways to earn some extra bucks...geez. The idea behind trying to get everybody to book their tkts via aa.com is the way to go but AA is going about it in the wrong way

I completely agree. CO offers 500 bonus miles for trips booked on Continental.com, and that has always kept me to booking directly through them and not one of the other travel sites. AA should do the same...


User currently offlineSA7700 From South Africa, joined Dec 2003, 3431 posts, RR: 26
Reply 23, posted (7 years 3 months 2 weeks 6 days 16 hours ago) and read 4043 times:
AIRLINERS.NET CREW
HEAD MODERATOR

Quoting Highliner2 (Reply 19):
The simple fact is, the airlines have to find creative ways to generate revenue because the science of trying to raise fares is a precarious one.



Quoting Highliner2 (Reply 19):
book at AA.com, and you don't have to pay the fee anyways.

That is easy to say. Many foreigners would give their front teeth to book online with some USA carriers. Unfortunately our credit cards (money) are not accepted online on these carriers’ websites and we have to resort to services like Expedia or travel agents. Meanwhile I have booked flights online with carriers like QF, NZ and EK and had no problems whatsoever. I’m aware of credit card fraud. However, why can world-class airlines like SQ, QF, EK, CX, NZ, etc. put sufficient security and control measures into place, allowing foreign cards online, while USA carriers are not “creative” enough to generate revenue from actual ticket sales by just opening up their websites to the majority of card holders?


Rgds

SA7700



When you are doing stuff that nobody has done before, there is no manual – Kevin McCloud (Grand Designs)
User currently offlineHighliner2 From United States of America, joined Nov 2000, 696 posts, RR: 2
Reply 24, posted (7 years 3 months 2 weeks 6 days 7 hours ago) and read 3942 times:

SA7700,

Agreed. Management possessing some sort of creativity would go a long way towards fixing the plight of certain individual airlines. Even so, you have to give AA some credit for essentially reorganizing without having to hide in Bankruptcy for years on end and without butchering the pensions of their employees. They did it the right way. That said, I would imagine it comes down to return on investment. I would imagine AA has researched how many overseas passengers book with AA.com online (or attempt to). My guess is the cost of the increased security measures and increased fraud risks offsets whatever benefits there may be. So I'm not sure it's a lack of creativity, just not enough ROI. Still, as a countermeasure, the change fee should be waived for passengers whose itinerary begins and ends outside of North America.

-jlk



Go Cubs!
25 ChrisNH : LOL...That Southwest Airlines TV ad IS right!!!
26 Post contains images LVHGEL : Business plan brain storm. Create a Lavatory lock that accepts ATM cards, mayor credit cards, cash, with a clock that will time the usage of the "litt
27 VgnAtl747 : I'm sure there's a rep from Ryanair here somewhere thats rapidly writing down all of these ideas for their transatlantic service!
28 JetBlue : Could it be this $3.50 was not a connection fee "Imposed by AA" but rather the additional Passenger Facility Charge that must be paid for flights? Ju
29 LVHGEL : LOL... just a sec! you might be right, hargg!
30 FLY2LIM : They do! FLY2LIM
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