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An Inside Look At CO's Operations Center (Video)  
User currently offlineHighFlyer9790 From United States of America, joined Jul 2005, 1241 posts, RR: 0
Posted (7 years 5 months 1 week 3 hours ago) and read 3990 times:

http://www.cnn.com/video/player/play...13/quest.how.to.run.an.airline.cnn

One of the coolest ive seen! its really neat!


enjoy!

highflyer


121
28 replies: All unread, showing first 25:
 
User currently offlineEI787 From Ireland, joined Jan 2006, 1513 posts, RR: 20
Reply 1, posted (7 years 5 months 1 week 3 hours ago) and read 3979 times:
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Wow!! Fantastic insight into the airline!

User currently offlineLt-AWACS From , joined Dec 1969, posts, RR:
Reply 2, posted (7 years 5 months 4 days 8 hours ago) and read 3751 times:

Thanks for the link. INteresting video out of Houston.

Ciao, and Hook 'em Horns,
Capt-AWACS, Not all aviators are alcoholics, we don't to meetings


User currently offlineIAHFLYER From United States of America, joined Dec 2006, 320 posts, RR: 0
Reply 3, posted (7 years 5 months 4 days 4 hours ago) and read 3639 times:

Where does CO have a facility 60 miles away from Houston? Also, how do bags get moved from a 737 to 777, are containers just sitting around at IAH and EWR or what?


Little airports with the big jets are the best!! Floyd
User currently offlineEmSeeEye From United States of America, joined Jun 2006, 508 posts, RR: 0
Reply 4, posted (7 years 5 months 4 days 4 hours ago) and read 3635 times:

Quoting IAHFLYER (Reply 3):
Where does CO have a facility 60 miles away from Houston?

You know... I wondered the same thing. 60 miles? Is that it? Come Hell or high water (or a hurricane) I think they would put thier distater recovery site farther inland.


User currently offlineIAHFLYR From United States of America, joined Jun 2005, 4790 posts, RR: 22
Reply 5, posted (7 years 5 months 4 days 4 hours ago) and read 3607 times:

Quoting IAHFLYER (Reply 3):
Where does CO have a facility 60 miles away from Houston?

It is up north of town, off I-45 but I am not revealing the location, even though I think it is pretty well known, but just in case I'm dreamin' or something close, someone else can reveal it if they like!  Smile

Quoting EmSeeEye (Reply 4):
I think they would put thier distater recovery site farther inland.

It is farther inland and some 150' higher above sea level than downtown Houston.



Any views shared are strictly my own and do not a represent those of any former employer.
User currently offlinePhxplanes From United States of America, joined Feb 2005, 436 posts, RR: 0
Reply 6, posted (7 years 5 months 4 days 4 hours ago) and read 3579 times:

So they just have a huge building and all those computers for back up. Seems like a waste of money, why not make the main center far away?

User currently offlineEmSeeEye From United States of America, joined Jun 2006, 508 posts, RR: 0
Reply 7, posted (7 years 5 months 4 days 4 hours ago) and read 3524 times:

Quoting IAHFLYR (Reply 5):
It is farther inland and some 150' higher above sea level than downtown Houston.

Ah, didnt think of the elevation. I used to live in houston years ago as a kid (just down the street from HOU in fact) and I can remember getting flooded regularly.

Quoting Phxplanes (Reply 6):
So they just have a huge building and all those computers for back up. Seems like a waste of money, why not make the main center far away?

Its called a "hot site" and to be honest its a pretty normal thing for companies (especailly financial institiutions) that have to be "up" 24/7 to have hot sites sometimes 5 miles away and some others are 500 miles away. Some data centers even have provisions of food and water for weeks. Just in case...


User currently offlineChris133 From United States of America, joined Oct 2005, 303 posts, RR: 0
Reply 8, posted (7 years 5 months 4 days 3 hours ago) and read 3462 times:

Quoting Phxplanes (Reply 6):
So they just have a huge building and all those computers for back up. Seems like a waste of money, why not make the main center far away?

Most airlines do have this back up. Whats more of a waste, spending the money up front to have it ready or have you Ops Center go down then have to "virtually" shut the airline down.


User currently offlinePizzaandplanes From , joined Dec 1969, posts, RR:
Reply 9, posted (7 years 5 months 4 days 1 hour ago) and read 3395 times:

So what operations does CO manage at EWR in their mini-tower above terminal C?

User currently offlineIAHFLYR From United States of America, joined Jun 2005, 4790 posts, RR: 22
Reply 10, posted (7 years 5 months 4 days 1 hour ago) and read 3373 times:

Ramp Control I would think much like they do at IAH just above the north and south end of Terminal C, above Gates C38 and C18.


Any views shared are strictly my own and do not a represent those of any former employer.
User currently offlineOPNLguy From , joined Dec 1969, posts, RR:
Reply 11, posted (7 years 5 months 4 days 1 hour ago) and read 3321 times:

Quoting Phxplanes (Reply 6):
So they just have a huge building and all those computers for back up. Seems like a waste of money, why not make the main center far away?

I think many folks don't fully appreciate that an airline's dispatch office/OCC/SOC is a potential single-point failure, since, if it goes down, the whole airline comes to a screeching halt. (Flights can't operate without a dispatch release, which the dispatchers generate..) Most airlines I know of have a "Plan-B", as a part of their business continuation plan. We have a back-up office off-site, equipped, and ready-to-go, and we could staff it quickly with either those off-duty or our bailing out of the primary office and driving 20 minutes to the back-up facility. The cost of leasing the space and equipping it pales in comparison to the costs of shutting down the airline for a half a day, or longer. Any system disruption would only be an hour or two, sort of like a PHL ground delay program...  Wink

Quoting Chris133 (Reply 8):
Most airlines do have this back up. Whats more of a waste, spending the money up front to have it ready or have you Ops Center go down then have to "virtually" shut the airline down.

Precisely...


User currently offlineChris133 From United States of America, joined Oct 2005, 303 posts, RR: 0
Reply 12, posted (7 years 5 months 3 days 21 hours ago) and read 3210 times:

Quoting OPNLguy (Reply 11):
Any system disruption would only be an hour or two, sort of like a PHL ground delay program... Wink

An hour or two? thats optimistic after todays delays there. Ya gotta love 2 hrs to deice


User currently offlineOPNLguy From , joined Dec 1969, posts, RR:
Reply 13, posted (7 years 5 months 3 days 21 hours ago) and read 3203 times:

Quoting Chris133 (Reply 12):
An hour or two? thats optimistic after todays delays there. Ya gotta love 2 hrs to deice

You know, it's funny you mention that. I actually though about comparing the 1-2 hours with 3-5 hours at PHL, but figured that nobody would believe me...  Wink


User currently offlineC0ex From United States of America, joined Jun 2005, 50 posts, RR: 0
Reply 14, posted (7 years 5 months 3 days 20 hours ago) and read 3146 times:

Quoting Pizzaandplanes (Reply 9):


View Large View Medium
Click here for bigger photo!

Photo © Fernando Gomes



View Large View Medium
Click here for bigger photo!

Photo © Carlos Borda




Up in that tower is many things. Ive been up there before on a tour and must say its amazing up there.

The front part of the tower is where they designate a gate for each jet that comes in. I believe there are 4 21in CRTs hooked up displaying the data. The middle houses more operations that I didn't not see or get a description of. The sides and back handle most other operations such as food service aswell as baggage and cargo handling ops.

They didn't allow photos up there, so I wasn't able to snap any on my visit.

Here is another users photos up there


View Large View Medium
Click here for bigger photo!

Photo © Joe Pries - ATR Team



View Large View Medium
Click here for bigger photo!

Photo © Joe Pries - ATR Team




theRightchoice
User currently offlineCory6188 From United States of America, joined Feb 2004, 2686 posts, RR: 5
Reply 15, posted (7 years 5 months 3 days 19 hours ago) and read 3083 times:

I cannot get the video to play on my computer, no matter what I do. I'm on a Mac, and the video simply won't load or play, regardless of whether I use Safari or Firefox. Is anyone else having this same problem? I really want to see the video!

User currently offlineDrerx7 From United States of America, joined Jun 2000, 5189 posts, RR: 8
Reply 16, posted (7 years 5 months 3 days 19 hours ago) and read 3073 times:

I think the location is up in Conroe / the Woodlands area. Just so long as its out of flood plain for people driving in. Its not like the actual SOC would flood its the streets around it--isn't the SOC like on the 30th floor or something of 1600 Smith?


Third Coast born, means I'm Texas raised
User currently offlineLAXdude1023 From India, joined Sep 2006, 7600 posts, RR: 24
Reply 17, posted (7 years 5 months 3 days 19 hours ago) and read 3050 times:

Wow, what an awesome video. Some day thats what I want to do. Out of curiosity what kind of training/school do you need to work in operations for an airline?


Stewed...Lewd...Crude...Irreverent...Belligerent
User currently offline3201 From , joined Dec 1969, posts, RR:
Reply 18, posted (7 years 5 months 3 days 18 hours ago) and read 3037 times:

Quoting EmSeeEye (Reply 4):
You know... I wondered the same thing. 60 miles? Is that it? Come Hell or high water (or a hurricane) I think they would put thier distater recovery site farther inland.

It needs to be close enough to get enough of the right people (all based in Houston) up there to keep things going.


User currently offlineOPNLguy From , joined Dec 1969, posts, RR:
Reply 19, posted (7 years 5 months 3 days 18 hours ago) and read 3011 times:

Quoting LAXdude1023 (Reply 17):
Some day thats what I want to do. Out of curiosity what kind of training/school do you need to work in operations for an airline?

Check out www.dispatcher.org and it should have info. There's a FAA license involved, and you have to be 23 to get it.

Quoting Drerx7 (Reply 16):
Its not like the actual SOC would flood its the streets around it--isn't the SOC like on the 30th floor or something of 1600 Smith?

The SOC itself need not flood--as we saw some years ago when Houston's Medical Center area flooded, put enough water in the lower levels where all the utility vaults are located, and the phones and power can easily go "pfzzt!" and fail in the whole building.


User currently offlineHavaloc From United States of America, joined Feb 2005, 79 posts, RR: 0
Reply 20, posted (7 years 5 months 3 days 6 hours ago) and read 2858 times:

In one part of the video, they went over the stats on one flight.

44 Economy passengers
228 First class passenger

272 total passengers.
96% load factor

$264,388 revenue on that flight.

$972 per passenger.



DC-9
User currently offlineDiscoverCSG From United States of America, joined Jan 2007, 832 posts, RR: 0
Reply 21, posted (7 years 5 months 3 days 4 hours ago) and read 2804 times:

Quoting Havaloc (Reply 20):
In one part of the video, they went over the stats on one flight.

44 Economy passengers
228 First class passenger

Umm, I'm pretty sure those should be 44J and 228Y, not the reverse. Obviously, this is a 772.

Quoting Havaloc (Reply 20):
272 total passengers.
96% load factor

$264,388 revenue on that flight.

$972 per passenger.

I assume this is based on one-way fares ... are we talking about a LGW-IAH, or an EWR-TLV in terms of yield?


User currently offlinePizzaandplanes From , joined Dec 1969, posts, RR:
Reply 22, posted (7 years 5 months 2 days 22 hours ago) and read 2684 times:

I just have a curious question for anyone out there who works for CO operations-

Why is it that when you depart at EWR for flights to chicago in terminal A and then from chicago to EWR you arrive in terminal C? Is this just to position the erjs for later flights?


User currently offlineContinentalEWR From United States of America, joined May 2000, 3762 posts, RR: 13
Reply 23, posted (7 years 5 months 2 days 22 hours ago) and read 2665 times:

When Kiwi Airlines went bust, CO grabbed a few gates in Terminal A. They decided to operate their EWR-ATL/MDW/DFW flights from there, as these generate far fewer connecting pax than other flights into and out of EWR. The flights were all standardized around 737-500 and 737-300 equipment.

User currently offlineHPAEAA From United States of America, joined May 2006, 1024 posts, RR: 1
Reply 24, posted (7 years 5 months 2 days 21 hours ago) and read 2639 times:

Quoting IAHFLYR (Reply 10):
Ramp Control I would think much like they do at IAH just above the north and south end of Terminal C, above Gates C38 and C18.

The watch the IAH flights... SOC doesn't watch everything now matter how much CNN publicizes them.... I was a little disappointed after A day in the life of AA... they didn't even show the bunker that CO owns in IAH... the backup site is one thing.. the bunker is another...



Why do I fly???
25 OPNLguy : Can you elaborate? I'm curious...
26 AirPortugal310 : Or any of the European 777 routes for that matter...[Edited 2007-04-18 04:30:08]
27 WDBRR : I believe CO grabbed the gates that Kiwi was using from TWA since they were subleased...I don't think Kiwi "owned" any gates. These were gates A36, A
28 Post contains images A340Spotter : While a flight dispatcher, crew coordinator, customer service coordinator or load planner may not watch everything on their own, put us all together
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