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Can't Find Info On Booked CO Itinerary- Translate?  
User currently offlineAA737-823 From United States of America, joined Mar 2000, 5722 posts, RR: 11
Posted (7 years 3 months 1 week 3 days 18 hours ago) and read 2126 times:

Hi, folks.
I've booked a ticket for a buddy from ANC-BOS this summer, and for the last week, when I go into my account to view the itinerary, it says, "We were unable to review the latest information for this itinerary."
What does this mean? All of my other tickets, both for myself and for others, do not have this problem.
And, this didn't pop up until about a week ago. Previously, I've been able to go in and review the tickets (and, since it's Continental, the changes they preiodically make to any ticket I book, after they decide what times and planes they will actually feel like flying... grrrr....) for this itinerary with no problem.

What does this mean, will it resolve itself, and do I need to call Continental to get it sorted out?
As much as I love flying Continental, I detest calling their OnePass number... long waits, and typically unhelpful folks.

Thanks in advance, ya'll.

3 replies: All unread, jump to last
 
User currently offlineStar_world From Ireland, joined Jun 2001, 1234 posts, RR: 0
Reply 1, posted (7 years 3 months 1 week 3 days 18 hours ago) and read 2111 times:

This has happened me before for an itinerary, and it just went away when I tried again. How long has this been happening for? If it's still the same tomorrow then just give CO a call - they should be able to tell you pretty quickly what's wrong (if anything).

User currently offlineLincoln From United States of America, joined Nov 2004, 3887 posts, RR: 8
Reply 2, posted (7 years 3 months 1 week 3 days 9 hours ago) and read 2111 times:

Another problem could be if it was booked in your buddy's name and your name doesn't appear on the reservation that CO's website isn't letting you view the PNR for security reasons.

Try hitting the "Change or View Reservations" feature on CO's homepage using your buddy's last name and confirmation number (6 characters, for example CPLX0Q)

The other possibility is that the payment hasn't cleared yet and that the reservation hasn't actually been ticketed -- I've noticed on the tickets I buy for business this has been happening a lot more recenty, i.e. you click "Buy" you get a confirmation of your purchase but the actual receipt and eticket# doesn't come until a while later (in some cases serveral hours)



CO Is My Airline of Choice || Baggage Claim is an airline's last chance to disappoint a customer || Next flts in profile
User currently offlineIAHFLYR From United States of America, joined Jun 2005, 4790 posts, RR: 22
Reply 3, posted (7 years 3 months 1 week 3 days 9 hours ago) and read 2102 times:

Quoting Star_world (Reply 1):
This has happened me before for an itinerary, and it just went away when I tried again. How long has this been happening for? If it's still the same tomorrow then just give CO a call - they should be able to tell you pretty quickly what's wrong (if anything).

Same for me.....call CO electronic assistance 1800-300-1547, select option 3, talk to the electronic support desk (think that is the name) and give them the confirmation number......they will be able to fix it for ya almost instantly in most cases. I've had this happen as recently as 2 weeks ago, called them and they fixed it while I was in my account online, refreshed and bingo, there was the itinerary. I forget what she told me why it happens but it is easily fixed.  Smile



Any views shared are strictly my own and do not a represent those of any former employer.
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