Sponsor Message:
Civil Aviation Forum
My Starred Topics | Profile | New Topic | Forum Index | Help | Search 
British Airways Wins Best Airline Award  
User currently offlineBY188B From United Kingdom, joined Jul 2003, 710 posts, RR: 0
Posted (7 years 5 months 1 week 1 day 15 hours ago) and read 4438 times:

British Airways (despite a difficult year) has just scooped Best airline, best transatlantic airline, best western Europe airline and best Europe to Asia airlines at the prestigious OAG awards as voted for by frequent flyers.

well done BA , a return to the worlds favourite airline perhaps.

source : http://www.travelconnect.co.uk/showNews.aspx?loadID=00360


next flights : BD LHR-TXL J, FR SXF-STN Y, SN BRU-LHR Y, MA LHR-BUD Y, BA BUD-LHR J, BA LCY-SNN-JFK J, BA JFK-LHR J, BA
24 replies: All unread, jump to last
 
User currently offlineCobra27 From Slovenia, joined May 2001, 1014 posts, RR: 0
Reply 1, posted (7 years 5 months 1 week 1 day 15 hours ago) and read 4434 times:

way to go. Like the fleet

User currently offlineBY188B From United Kingdom, joined Jul 2003, 710 posts, RR: 0
Reply 2, posted (7 years 5 months 1 week 1 day 14 hours ago) and read 4369 times:

The rest of the award winners are as follows, with Jetblue, Continental, Aeromexico, Emirates amongst others, all winners of awards.

The Winners and Nominees for the 25th OAG Airline of the Year Awards

OAG Airline of the Year 2007: British Airways

Aeromexico, Continental Airlines, CSA Czech Airlines, Emirates, Qantas,
South African Airways, Singapore Airlines

Best Airline Based in Asia: Singapore Airlines

Cathay Pacific, Japan Airlines, Korean Air, Thai Airways

Best Airline Based in Australasia/Pacific: Qantas (possibly because of the personal service offered by f/a's!

Air New Zealand, Air Tahiti Nui, Virgin Blue

Best Airline Based in North America: Continental Airlines

Air Canada, American Airlines (Commended), Delta Air Lines, United
Airlines

Best Airline Based in Central/S.America & Caribbean: Aeromexico

Copa Airlines, LAN Airlines, Mexicana, TAM Brazilian Airlines

Best Airline Based in Western Europe: British Airways

Air France, KLM Royal Dutch Airlines, Lufthansa, Virgin Atlantic

Best Airline Based in Central/Eastern Europe: CSA Czech Airlines

Aeroflot Russian Airlines, LOT Polish Airlines, MALEV Hungarian Airlines

Best Airline Based in the Middle East/Indian Sub-Continent: Emirates

El Al, Etihad, Jet Airways, Qatar Airways (Commended)

Best Airline Based in Africa: South African Airways

Air Mauritius, Egyptair, Kenya Airways

Best Transatlantic Airline: British Airways

American Airlines, Continental Airlines, Lufthansa, Virgin Atlantic

Best Transpacific Airline: Cathay Pacific

Air New Zealand, American Airlines, Qantas, United Airlines

Best Europe - Asia/Australasia Airline: British Airways

Air France, Emirates, Lufthansa, Qantas

Best Low Cost/No Frills Airline: JetBlue

AirAsia, bmibaby, easyJet, Southwest Airlines, Virgin Blue

Best Economy/Coach Class: Korean Air

American Airlines, British Airways, Continental Airlines, Singapore
Airlines

Best Business/Executive Class: Continental Airlines

American Airlines, British Airways, Singapore Airlines, Virgin Atlantic
(Commended)

Best International First Class: Singapore Airlines

British Airways, Cathay Pacific, Emirates, Korean Air

Best Airport: Seoul Incheon International

Amsterdam Schiphol, Dubai International, New York JFK, San Francisco
International, Singapore Changi (Commended)


http://www.prnewswire.com/cgi-bin/st...story/04-18-2007/0004568395&EDATE=



next flights : BD LHR-TXL J, FR SXF-STN Y, SN BRU-LHR Y, MA LHR-BUD Y, BA BUD-LHR J, BA LCY-SNN-JFK J, BA JFK-LHR J, BA
User currently offlineCwldude From United Kingdom, joined May 2006, 691 posts, RR: 1
Reply 3, posted (7 years 5 months 1 week 1 day 12 hours ago) and read 4128 times:

LOL yer just a slight tech glitch there :p

anyway...I find this incredible! It's an absolute JOKE!

Now don't get me wrong, BA are an excellent airline, and well done to them for getting this, BUT, after EVERYTHING BA passengers have been put through over the last year, strikes, baggage loss,delays, etc etc. I find this extremely hard to believe with other outstanding airlines around like Qatar, Emirates, Etihad, Virgin etc etc



Thomson Airways - The UKs premier charter airline // now flown : BY -AA -AJ -AE -AT; OO -AX -AU -RA -BG; BRIG; OBYD
User currently offlineLeonB1985 From , joined Dec 1969, posts, RR:
Reply 4, posted (7 years 5 months 1 week 1 day 12 hours ago) and read 4094 times:

Evidently the people who made this decision have never regularly spent an hour or more in the T1/T4 baggage hall at LHR waiting for their First Class tagged bags to appear!

User currently offlineLan1981 From , joined Dec 1969, posts, RR:
Reply 5, posted (7 years 5 months 1 week 1 day 9 hours ago) and read 3909 times:

As an employee of BA, I'm naturally pleased but to be brutally honest, given the airline's punctuality & baggage issues (not entirely the airline's fault but regardless) I am even more suprised.

Perhaps overall we fare quite well relative to other carriers, in some people's opinion.

Lots of room for improvement though! Let's keep our heads down & get the basics right!


User currently offlineEddieDude From Mexico, joined Nov 2003, 7582 posts, RR: 42
Reply 6, posted (7 years 5 months 1 week 1 day 9 hours ago) and read 3868 times:

Well, I must say I flew BA in 2006, both World Traveller (short haul) and World Traveller Plus (trans-Atlantic) and I was very satisfied. I would definitely say BA is a great airline, so congratulations!

As for the other choices, I am very happy that AM was a nominee for best airline and won the best Latin American airline category. This is a great accomplishment and congratulations to AM too!!!



Next flights: MEX-GRU (AM 77E), GRU-GIG (JJ A320), SDU-CGH (G3 73H), GRU-MEX (JJ A332).
User currently offlineSpeedbirdie From United Kingdom, joined May 2006, 917 posts, RR: 52
Reply 7, posted (7 years 5 months 1 week 1 day 8 hours ago) and read 3837 times:

Quoting Lan1981 (Reply 5):
As an employee of BA, I'm naturally pleased but to be brutally honest, given the airline's punctuality & baggage issues (not entirely the airline's fault but regardless) I am even more suprised.

I totally agree! I myself am crew with BA and I am sometimes ashamed to say so. Tonight was just another example. We land 20 minutes early and then have to wait 30 mins for someone to put stairs on our aircraft, then another 15 minutes for buses to the Terminal. It disgusts me sometimes what our passengers have to go through when they arrive in the supposed wonderful airport of London Heathrow.
As for room for improvement? Ive been working for BA for 2 years and I am still waiting to see this.
Apart from that, congratulations to BA.



Never give up..
User currently offlineBY188B From United Kingdom, joined Jul 2003, 710 posts, RR: 0
Reply 8, posted (7 years 5 months 1 week 1 day 8 hours ago) and read 3802 times:

Quoting Speedbirdie (Reply 7):
I totally agree! I myself am crew with BA and I am sometimes ashamed to say so. Tonight was just another example. We land 20 minutes early and then have to wait 30 mins for someone to put stairs on our aircraft, then another 15 minutes for buses to the Terminal. It disgusts me sometimes what our passengers have to go through when they arrive in the supposed wonderful airport of London Heathrow.
As for room for improvement? Ive been working for BA for 2 years and I am still waiting to see this.
Apart from that, congratulations to BA.

Hopefully things will be much better when BA move to T5



next flights : BD LHR-TXL J, FR SXF-STN Y, SN BRU-LHR Y, MA LHR-BUD Y, BA BUD-LHR J, BA LCY-SNN-JFK J, BA JFK-LHR J, BA
User currently offlineLeonB1985 From , joined Dec 1969, posts, RR:
Reply 9, posted (7 years 5 months 1 week 1 day 8 hours ago) and read 3790 times:

Quoting Speedbirdie (Reply 7):
I totally agree! I myself am crew with BA and I am sometimes ashamed to say so. Tonight was just another example. We land 20 minutes early and then have to wait 30 mins for someone to put stairs on our aircraft, then another 15 minutes for buses to the Terminal. It disgusts me sometimes what our passengers have to go through when they arrive in the supposed wonderful airport of London Heathrow.

The impression that I get is that whilst onboard service is very highly regarded, the service on the ground really lets BA down. I can recall frequent occasions where aircraft have landed, been held on the ground for 20+ minutes at LHR, then been allocated a coaching stand, nobody to put steps on the aircraft, no coaches, etc. On one occasion, the (well and truly miffed!) first class passengers set foot in the building some 70 minutes after landing. Then, of course, they had to wait close to an hour for bags.

That's the world's favourite airline for you!  Wink


User currently offlineNzrich From New Zealand, joined Dec 2005, 1522 posts, RR: 1
Reply 10, posted (7 years 5 months 1 week 1 day 8 hours ago) and read 3764 times:

Quoting LeonB1985 (Reply 9):
The impression that I get is that whilst onboard service is very highly regarded, the service on the ground really lets BA down. I can recall frequent occasions where aircraft have landed, been held on the ground for 20+ minutes at LHR, then been allocated a coaching stand, nobody to put steps on the aircraft, no coaches, etc. On one occasion, the (well and truly miffed!) first class passengers set foot in the building some 70 minutes after landing. Then, of course, they had to wait close to an hour for bags.

That's the world's favourite airline for you!  

Sounded like a regular day at LAX i remember one day we landed half an hour early but a plane was on our gate ..Mind you the rest of the terminal was empty exc the plane that broke down on our gate .. By the time we arrived at our gate we were 45 mins late !!! Just what you needed after a 12 hour flight a nice hour and a quarter stuck on a plane on the ground !!! Mind you i have to admit LAX was getting better when i transfered to short haul .. Mind you SYD can be just as bad when QF handle the airlines i have sat many many times waiting for the QF staff to operate the air bridges ..



"Pride of the pacific"
User currently offlineVV701 From United Kingdom, joined Aug 2005, 7541 posts, RR: 17
Reply 11, posted (7 years 5 months 1 week 1 day 8 hours ago) and read 3750 times:

Quoting LeonB1985 (Reply 9):
I can recall frequent occasions where aircraft have landed, been held on the ground for 20+ minutes at LHR, then been allocated a coaching stand, nobody to put steps on the aircraft, no coaches, etc.

Of course this is BA's responsibility. But is it their fault? Or is it LHR and BAA's fault? Or is it BA being let down by subcontractors? Or perhaps it is just the usual responsibility for most peoples' b***s ups - lousy communications all round?


User currently offlineLeonB1985 From , joined Dec 1969, posts, RR:
Reply 12, posted (7 years 5 months 1 week 1 day 8 hours ago) and read 3735 times:

Quoting VV701 (Reply 11):
Of course this is BA's responsibility. But is it their fault? Or is it LHR and BAA's fault? Or is it BA being let down by subcontractors? Or perhaps it is just the usual responsibility for most peoples' b***s ups - lousy communications all round?

I would say it's predominantly down to BA. Admittedly, BA can't be held responsible for delays caused by crossing the active runways, for example. However, they don't subcontract their handling or transport at LHR, and it is BA who allocate stands at T1 and T4, rather than the BAA. Whether the problems are caused by bad communications, bad management, a mixture, or even neither I don't know, but it's something that will presumably lead to more and more alienated customers.

[Edited 2007-04-19 01:43:57]

[Edited 2007-04-19 01:45:43]

User currently offlineUAL777UK From United Kingdom, joined Nov 2005, 3356 posts, RR: 1
Reply 13, posted (7 years 5 months 1 week 1 day ago) and read 3550 times:

As stated above, I find it very surprising that BA, after the year they have, have got this award...If they were to run an advertising campaign worldwide announcing this, thousands of people would probably end up choking on their lost luggage claim form or spray their beer all over the TV. Sorry, i find this a bit of a joke!

User currently offlineWhales From Zimbabwe, joined Oct 2006, 349 posts, RR: 0
Reply 14, posted (7 years 5 months 1 week 23 hours ago) and read 3460 times:
AIRLINERS.NET CREW
CUSTOMER SERVICE & SUPPORT

I would like to congratulate BA on this achievement. With BA you always know that the standard of service you get from their staff is always very good. I hope they keep it up.

User currently offlineBasefly From Denmark, joined Apr 2007, 206 posts, RR: 0
Reply 15, posted (7 years 5 months 1 week 22 hours ago) and read 3413 times:

I have never gotten anything but good service on BA, But i have always gotten excellent service on SQ, TG, CX, and as other here has mentioned its a bit odd, when you factor in the strikes and other problems....


757/777-A340/A380, Love them.
User currently offlineKLAM From Netherlands, joined Mar 2007, 167 posts, RR: 0
Reply 16, posted (7 years 5 months 1 week 22 hours ago) and read 3384 times:

Quoting LeonB1985 (Reply 9):
The impression that I get is that whilst onboard service is very highly regarded, the service on the ground really lets BA down. I can recall frequent occasions where aircraft have landed, been held on the ground for 20+ minutes at LHR, then been allocated a coaching stand, nobody to put steps on the aircraft, no coaches, etc. On one occasion, the (well and truly miffed!) first class passengers set foot in the building some 70 minutes after landing. Then, of course, they had to wait close to an hour for bags

I completely agree with you... I was supposed to fly MEX-LHR-MAD last february, but the MEX-LHR leg was delayed until very late next day due to technical problems (the gas pump on the wing or something like that... however it was just a one hour turn over, how did the plane manage to arrive into MEX??) and eventhough there was this problem we boarded the aircraft, the cabin crew service was really good, and when we ere called to deplane and wait outside the crew took out of the plane some snacks and those little cans of coke and water... They were really friendly. However the groundstaff was not, while checking in I was ascked to pack another suitcase because one of the suitcases I had was 1 kg over, and the other one was close to the borderline, so there I had to unpack and unpack in the middle of MEX, I was going out for 6 months, what if I was out for a year? When the flight was delayed, we were told to talk to the dreaded ground staff, this people were really unhelpful they seemed to be an obstacle to accomodate you, I know they were tired because it was 0.00 hours, but if you have to do something it is better doing it happily, takes less time and you wont have arguments, you could almost see all they wanted to do was to bother you, since I asked for a hotel room and they wanted to place me with an unkown person, and they refused to transfer me to another airline, specially since I had to arrive to Madrid asap to present some exams, they told me all they could to was to give me an apology letter (which might have been useful to the University authorities for wiping their a$$es) ... I had to talk to the manager in BA´s office in the airport, it was really late and I was really nervous about not making it to the exam, after begging and showing that I really needed to be there, they gave me a direct filght with AM, which has also a very good cabin service, their delays, when there are, are really small, of course you can find a big delay here and there, but it is not the rule, and they give shit if your baggage being 1 kg overweight... oh and they let you board the plane with one small suitcase plus the lap top, booze is free and unlimited, they have AVOD on board, nice seat pitch, clean cabins... The service is on par to BA's and it is an easier going airline. How come they just win Central and South America prize when they beat totally BA... this is just a thought... BA is also good but they do need to restate their ground staff policies.

Regards KL-AM



flyOM
User currently offlineVasu From United Kingdom, joined Apr 2005, 3916 posts, RR: 0
Reply 17, posted (7 years 5 months 1 week 19 hours ago) and read 3241 times:

Although I do like British Airways, I think there are better airlines out there...

User currently offlineBAStew From Australia, joined Sep 2006, 1028 posts, RR: 2
Reply 18, posted (7 years 5 months 1 week 19 hours ago) and read 3212 times:

Hmmm...as BA staff this is a tricky one. Of course I am delighted we won the award, but like some of my colleagues have mentioned I do sometimes ask myself 'why'? Saying that I haven't flown that many other airlines so I can only get an idea by what people post on here.

I think that what has to be remembered is that the OAG awards are primarily voted for by an airlines frequent flyers. Although BA definitely has its fair share of mess ups, I think they bend over backwards to make it up to their exec card holders through vouchers, extra miles etc etc. And they are pro-active about it. For example, if something gets messed up for a gold or silver exec card holder on board, we (the crew) are able to call the exec club staff 'hotline' with info on what has happened and someone from there will contact the passenger. They don't wait for the passenger to contact them with their complaint. As they used to drill into us during training 'its not about the mistake you have made it is how you resolve it'. I guess that can be right....sometimes  

A club passenger knows they will always get a flat bed. Not like some other airlines where it depends on the aircraft, depends on the route etc etc. I'm sure there are better/bigger/wider/longer beds out there, but are you guaranteed to get on an aircraft that has them, or might you end up sitting in a cradle seat for a ten hour flight due to an aircraft substitution? On a long haul fleet of 100+ aircraft that isn't bad.

I was recently chatting with one of our Club passengers whom had started travelling with us unhappy with their previous carrier. One thing he did mention is that he got sick and tired of his previous carrier passing the buck to 'third parties' when anything went wrong. What he appreciated about BA he said, was that we put our hand up and admit it when it is our fault, and do our best to put it right.

Like our baggage losing rate (worst in europe) for example. Of course BA knew it would be at the bottom of the table, but regardless, it still supplied its figures to what was a voluntary survey. Our two main UK competitors at LHR refused to disclose their figures.

Anyway, nice to read something positive about BA for a change instead of the usual doom and gloom.

[Edited 2007-04-19 14:18:08]

User currently offlineBaron52ta From United Kingdom, joined Apr 2005, 211 posts, RR: 0
Reply 19, posted (7 years 5 months 1 week 19 hours ago) and read 3164 times:

I am very intrigued how an airline that I never seem to here anything good about anymore, could even be nominated let alone win this award . But fair does to them

User currently offlineOA260 From Ireland, joined Nov 2006, 27005 posts, RR: 57
Reply 20, posted (7 years 5 months 1 week 18 hours ago) and read 3108 times:

Well done to BA . I think when T5 opens this will make BA even better. One thing looking at all the other airlines im suprised Swiss didnt come anywhere. They are an excellent airline.

Anyway well done again BA


User currently offlineGDB From United Kingdom, joined May 2001, 13210 posts, RR: 77
Reply 21, posted (7 years 5 months 1 week 14 hours ago) and read 2974 times:

I think BAStew might have hit the nail on the head here, as for 'never hearing anything good about them anymore', well elements of the UK media, the more populist ones that is, have never had a good word for us, in good times or bad.

User currently offlineHotelmode From United Kingdom, joined Jan 2007, 460 posts, RR: 1
Reply 22, posted (7 years 5 months 1 week 13 hours ago) and read 2930 times:

To be fair about the lost baggage rate its is the highest in europe OF THOSE AIRLINES WHO REPORT FIGURES. Since neither VS or BMI report their figures its hard to tell if its LHR or BA that loses the bags. I suspect LHR.

User currently offlinePe@rson From United Kingdom, joined Jan 2001, 19230 posts, RR: 52
Reply 23, posted (7 years 5 months 1 week 13 hours ago) and read 2902 times:

When I fly BA, e.g. LGW-ATL, LHR-CAI-LHR and JER-LGW, I tend to find the experience ordinary if less than desirable. For example, my JER-LGW flight was delayed by a couple of hours – like all BA flights were – and the seats were narrow and pretty uncomfortable. I didn’t think my flights represented particularly good value, but hey-ho. Nevertheless, I will continue to use BA when I need to and when its fares represent excellent overall value.


"Everyone writing for the Telegraph knows that the way to grab eyeballs is with Ryanair and/or sex."
User currently offlineGh123 From , joined Dec 1969, posts, RR:
Reply 24, posted (7 years 5 months 1 week 10 hours ago) and read 2790 times:

Let's re-focus on what this really means to win this award. From travel just in the UK, to Europe, to the Americas, Asia and Beyond. From First Class to Economy, Lounges, Meals and In-Flight Entertainment to scheduling.

Now, I might personally think that Emirates has the best first class on their A340s and I also prefer AA's lounges but BA is a solid performer in ALL areas where some other airlines might only be in some.

People shouldn't just asume that the worlds frequent flyers are only the ones up at the front of the plane in First and Biz, it is simply not the case; you'll find them in all classes.

And with the above said, I quote from the OAG:

“British Airways performed solidly in just about every category it was eligible for,” says Alan Glass, CEO of OAG. “The people that matter, the world’s frequent fliers, made it very clear in the way they voted that they like what BA is offering them. British Airways is a very worthy recipient of this year’s OAG Airline of the Year Award.”


Top Of Page
Forum Index

This topic is archived and can not be replied to any more.

Printer friendly format

Similar topics:More similar topics...
United Wins Best U.S. Airline! posted Thu Jan 24 2002 04:21:34 by UAL1837
British Airways Named Best Business In Atlantic posted Tue Nov 6 2001 14:07:26 by 777-500ER
Canadian Wins Best N/A Airline - Jan.27/2000 posted Fri Feb 4 2000 00:20:11 by Bizclass
British Mediterranean Airways Wins Queen's Award posted Sat May 1 2004 11:26:15 by OD720
The Best Low Cost Airline Is..... British Airways! posted Sun Jun 29 2003 11:30:54 by Britair
British Airways CEO Wins Top Executive Award posted Tue Jun 3 2003 11:49:27 by Britair
Indian Airlines Wins Best Domestic Airline Award posted Tue Apr 23 2002 10:12:16 by Indianguy
Cathay Wins Award For World's Best Airline Website posted Sat Feb 17 2001 04:51:54 by Anzett
Other Airline Staff Travel On BA (British Airways) posted Mon Feb 6 2006 22:21:42 by 744
United Wins Best Transpacific Airline From OAG posted Wed May 25 2005 22:35:36 by MaverickM11