Sponsor Message:
Civil Aviation Forum
My Starred Topics | Profile | New Topic | Forum Index | Help | Search 
FlyGlobespan In Meltdown?  
User currently offlineBlueShamu330s From UK - England, joined Sep 2001, 2911 posts, RR: 26
Posted (7 years 4 months 2 weeks 3 days 2 hours ago) and read 7921 times:

I have been told today that, apparently, the reservations and PR departments are in a state of near-meltdown with staff not being able to cope with fielding calls from customers who have either travelled on FlyGlobespan and not received the class of service they paid for or who are innundating the reservations department with enquiries as to why the levels of service in the class they have booked has been changed or flight schedules have been altered without notice .

Biggest gripes include changes of aircraft without notice, changes of service from that advertised and paid for in goodwill, and advertised non-stop flights which have now become direct flights with an intermediate stop. Biggest complaint has been from people who have paid the full FlyGlobespan business fare for 50" pitch and all the trimmings only to find at check-in that they are in seats with what FlyGlobespan calls "Generous Seat Pitch," or 38".

Today I have been told that the Neos aircraft coming on lease are needed so urgently for the network that the FlyGlobespan business class may well not make it into these aircraft either.

Some in the reservations department are convinced that some of the calls are from "Watchdog" to see how FlyGlobespan are responding to the mess.

This really does remind me of the Globespan/Excalibur/SkyJet DC10 debacle which took Excalibur under.

I honestly do hope for the sake of all, this is not the case.

Shamu


So I drive a 4x4. So what?! Tax the a$$ off me for it...oh, you already have... :-(
33 replies: All unread, showing first 25:
 
User currently offlineGLAGAZ From UK - Scotland, joined Feb 2004, 1983 posts, RR: 11
Reply 1, posted (7 years 4 months 2 weeks 3 days 1 hour ago) and read 7853 times:

I can believe it. I have relatives flying out to Orlando from Glasgow next Thursday and GSM have already given them some compensation. Whether they would have received the compensation if I hadn't told them to phone and find out if they would be getting their premium economy seats on the 767 like they asked for is a different matter. So the fact that compensation has arrived would suggest that the flight will be operated by the 757.

Their expansion recently has been so messy. It hasn't been focused at all. I truely hope they get their ideas sorted out as if Scotland loses them, well, there will be a hell of a lot of gaps to fill!!

Gaz



Neutrality means that u don't really care cos the struggle goes on even when ur not there, blind and unaware
User currently offlineJmc757 From United Kingdom, joined Mar 2000, 1298 posts, RR: 7
Reply 2, posted (7 years 4 months 2 weeks 3 days 1 hour ago) and read 7815 times:

Quoting BlueShamu330s (Thread starter):
This really does remind me of the Globespan/Excalibur/SkyJet DC10 debacle which took Excalibur under

Yes it does. I mentioned it on the other flyglobespan thread the other day. I really hope this doesn't go down the same route as it did in 1996, I don't think it will, but you think the Globespan management would have learned at least something from the past. Whoever made the descision to send those 767s to India wants shooting. It may be making them shedloads of £££ but at what cost to their core business?


User currently offlineDaleaholic From UK - England, joined Oct 2005, 3207 posts, RR: 13
Reply 3, posted (7 years 4 months 2 weeks 2 days 23 hours ago) and read 7605 times:

Quoting BlueShamu330s (Thread starter):
Excalibur

Does anybody know where I can find a picture of Excalibur's livery? I flew on them once and seem to recall a green colour scheme. Blast from the past or what? Big grin

Thanks,
Paul



Religion is an illusion of childhood... Outgrown under proper education.
User currently offlineBlueShamu330s From UK - England, joined Sep 2001, 2911 posts, RR: 26
Reply 4, posted (7 years 4 months 2 weeks 2 days 23 hours ago) and read 7556 times:

Quoting Daleaholic (Reply 3):
I flew on them once and seem to recall a green colour scheme.

It was black and green inside and, I seem to recall, the first operator to have recaro seats on an A320. The perception was definitely that there seemed to be more room than other charter carriers.


View Large View Medium
Click here for bigger photo!

Photo © Jordi Grife - Iberian Spotters



Shamu



So I drive a 4x4. So what?! Tax the a$$ off me for it...oh, you already have... :-(
User currently offlineBwaflyer From United Kingdom, joined Jun 2004, 689 posts, RR: 0
Reply 5, posted (7 years 4 months 2 weeks 2 days 23 hours ago) and read 7540 times:

Quoting Daleaholic (Reply 3):
Does anybody know where I can find a picture of Excalibur's livery? I flew on them once and seem to recall a green colour scheme. Blast from the past or what?

From the photo database;


View Large View Medium
Click here for bigger photo!

Photo © Aidan Williamson



User currently offlineJmc757 From United Kingdom, joined Mar 2000, 1298 posts, RR: 7
Reply 6, posted (7 years 4 months 2 weeks 2 days 23 hours ago) and read 7519 times:

Quoting BlueShamu330s (Reply 4):
It was black and green inside and, I seem to recall, the first operator to have recaro seats on an A320. The perception was definitely that there seemed to be more room than other charter carriers.

I think they had a 180Y config just like everyone else, maybe it was the seats that gave that perception. That said, they had an excellent reputation as being a quality airline, right up until the long haul started.


User currently offlineBlueShamu330s From UK - England, joined Sep 2001, 2911 posts, RR: 26
Reply 7, posted (7 years 4 months 2 weeks 2 days 23 hours ago) and read 7478 times:

Quoting Jmc757 (Reply 6):
I think they had a 180Y config just like everyone else, maybe it was the seats that gave that perception. That said, they had an excellent reputation as being a quality airline, right up until the long haul started.

And as they say on Crimewatch....please, don't have nightmares, but.........here she is


View Large View Medium
Click here for bigger photo!

Photo © Stephan De Witte



Shamu



So I drive a 4x4. So what?! Tax the a$$ off me for it...oh, you already have... :-(
User currently offlineRdwootty From United Kingdom, joined Sep 2005, 902 posts, RR: 2
Reply 8, posted (7 years 4 months 2 weeks 2 days 23 hours ago) and read 7473 times:

Very worring as selling a product that does not exist does not do the business any good at all.The seat plans are worthless and it will be a real muddle at checkin and then when they get on board God help the crews.What a pity that they decided to make money and sod the passengers

User currently offlineFly_yhm From Canada, joined Dec 2000, 1681 posts, RR: 10
Reply 9, posted (7 years 4 months 2 weeks 2 days 19 hours ago) and read 7289 times:

Hopfully they can get this sorted out over the next few weeks.


Where will you spend eternity? He,s more real then you think!!!!!
User currently offlineMattRB From Canada, joined Apr 2005, 1624 posts, RR: 9
Reply 10, posted (7 years 4 months 2 weeks 2 days 18 hours ago) and read 7253 times:

Quoting Fly_yhm (Reply 9):
Hopfully they can get this sorted out over the next few weeks.

That would be nice since they're supposed to be starting service out of YHM come May 1.



Aviation is proof that given, the will, we have the capacity to achieve the impossible.
User currently offlineFly_yhm From Canada, joined Dec 2000, 1681 posts, RR: 10
Reply 11, posted (7 years 4 months 2 weeks 2 days 17 hours ago) and read 7221 times:

Quoting MattRB (Reply 10):
That would be nice since they're supposed to be starting service out of YHM come May 1.

Exactly



Where will you spend eternity? He,s more real then you think!!!!!
User currently offlineBHD From United Kingdom, joined Nov 2005, 281 posts, RR: 0
Reply 12, posted (7 years 4 months 2 weeks 2 days 10 hours ago) and read 7067 times:

Quoting BlueShamu330s (Thread starter):
as to why the levels of service in the class they have booked has been changed or flight schedules have been altered without notice

This is also being discussed on the following thread .

I have also raised the concern there of paying for a product that you do not receive on the day of travel - i myself am flying GSM from BFS-SFB in prem economy whilst parents are in business class. i just hope a great holiday that has been planned for such a long time isn't ruined by an airline look to raise a quick buck!

Woody


User currently offlineBoeing74741R From United Kingdom, joined Apr 2007, 1163 posts, RR: 0
Reply 13, posted (7 years 4 months 2 weeks 2 days 2 hours ago) and read 5103 times:

When I first heard of GSM's ambitious expansion plans last year I thought to myself that it was a disaster waiting to happen. At the time they had just launched GLA-SFB and suddenly they were expanding long-haul like there was no tomorrow, and came to the conclusion that they were expanding too quickly!

Nearly a year down the line and they are in a mess! Their long-haul fleet, or more like whatever a/c is there for long-haul ops, is in a mess! 737s are frequently being sent across the pond vice 757s/767s and the fleet is being changed all the time.

What they seem to haven't realised is that long-haul ops is a completely different ball game to short-haul ops which they have done well in and that customers expect what they have paid for (i.e. Business Class, not PE as a substitute; non-stop , not having to re-fuel in places like YQX).

This is going to be the death of GSM if they keep going on like this and its a shame really, considering the many links that they have created, especially from Scotland. Having said that I wouldn't fly with them long-haul as it is!!!


User currently offlineAcelanzarote From Spain, joined Nov 2005, 830 posts, RR: 0
Reply 14, posted (7 years 4 months 2 weeks 1 day 23 hours ago) and read 4909 times:

Have seen GSM have annouced they will fly from Durham Tees Valley to lanzarote
plus a number of other new locations Winter 2007/2008, guess this will require another 737
from???
Just hope they get sorted soon as have enjoyed flying them, have met
lots of people here who have flown them and enjoyed the service
but it won't take much to lose custom if bad stories start to appear
in the press etc...

Cannot understand the 767's, no sooner did they arrive than they got
leased out!!!



from the Island with sun and great photo's.. Why not visit Lanzarote
User currently offlineBY188B From United Kingdom, joined Jul 2003, 709 posts, RR: 0
Reply 15, posted (7 years 4 months 2 weeks 1 day 22 hours ago) and read 4769 times:

Quoting Acelanzarote (Reply 14):
Have seen GSM have annouced they will fly from Durham Tees Valley to lanzarote
plus a number of other new locations Winter 2007/2008, guess this will require another 737
from???
Just hope they get sorted soon as have enjoyed flying them, have met
lots of people here who have flown them and enjoyed the service
but it won't take much to lose custom if bad stories start to appear
in the press etc...

Cannot understand the 767's, no sooner did they arrive than they got
leased out!!!

The shorthaul fleet seems to be performing well, one 737-700 just arrived and another ordered, also rumours abound that 2 x 737-900 have been ordered. Its the longhaul side of things that seems to be letting GSM down. However lets see what happens during Summer. 2 ex-KLM 767-300 have been leased from Neos and it seems that they will be fitted with business class seats from the current 280Y coniguration. There seems to be confusion about the remaining 2 x 757-200 to join GSM for summer 2007, Latest Rumours suggest that they will also be sourced from Icelandair. Also they have ordered 2 x 787 for delivery March 2010 which should go a long way to enhance their reputation.



next flights : BD LHR-TXL J, FR SXF-STN Y, SN BRU-LHR Y, MA LHR-BUD Y, BA BUD-LHR J, BA LCY-SNN-JFK J, BA JFK-LHR J, BA
User currently offlineGCDEG From Greece, joined Jan 2006, 352 posts, RR: 4
Reply 16, posted (7 years 4 months 2 weeks 1 day 21 hours ago) and read 4676 times:

Quoting Boeing74741R (Reply 13):
737s are frequently being sent across the pond vice 757s/767s and the fleet is being changed all the time.

Let's get some perspective here - Firstly the 737's were substituted for 6 Saturdays between December and January on GLA-SFB's (once on a MAN-YYZ i think) hardly "frequently sent across the pond". Secondly the services to BOS were advertised as being operated by the 737 so if you end up with a 757 then to me that would be a plus. Thirdly passengers received compensation for not receiving what they expected. Let me also make clear I am in no way defending the longhaul operation. Because it is a mess. No doubt about it. However let's see what pans out over the coming months.

Quoting Boeing74741R (Reply 13):
What they seem to haven't realised is that long-haul ops is a completely different ball game to short-haul ops which they have done well in

Falls on deaf ears my friend.

Quoting Acelanzarote (Reply 14):
Cannot understand the 767's, no sooner did they arrive than they got
leased out!!!

I can - money!

Quoting Acelanzarote (Reply 14):
Have seen GSM have annouced they will fly from Durham Tees Valley to lanzarote
plus a number of other new locations Winter 2007/2008, guess this will require another 737
from???

Not necessarily - the winter schedule for the remaining bases hasn't been announced yet. Not as if there won't be any 737's lying about to choose from.

Quoting BY188B (Reply 15):
The shorthaul fleet seems to be performing well

Short haul does indeed perform very well and is very stable.

Quoting BY188B (Reply 15):
There seems to be confusion about the remaining 2 x 757-200 to join GSM for summer 2007, Latest Rumours suggest that they will also be sourced from Icelandair.

Correct. That's the plan.

Quoting BY188B (Reply 15):
However lets see what happens during Summer

Exactly.



The best thing invented - Winglets!
User currently offlineHighpeaklad From United Kingdom, joined Aug 2004, 538 posts, RR: 0
Reply 17, posted (7 years 4 months 2 weeks 1 day 10 hours ago) and read 4430 times:

Anyone have any pics of the flyglobespan cabins? I was thinking of trying the business class , but if you only get 38", BA might be better value. The website is a bit crap.

I like the way they don't tell you the LPL-JFK flight isn't non stop 2 days a week.

Chris



Don't try to keep up with the Joneses - bring them down to your level !
User currently offlineGLAGAZ From UK - Scotland, joined Feb 2004, 1983 posts, RR: 11
Reply 18, posted (7 years 4 months 2 weeks 1 day 10 hours ago) and read 4412 times:

Quoting Highpeaklad (Reply 17):
The website is a bit crap.

Yup.

Quoting Highpeaklad (Reply 17):
I like the way they don't tell you the LPL-JFK flight isn't non stop 2 days a week.

If you try to book flights on the route then it does tell you what flights operate via Knock.

Gaz



Neutrality means that u don't really care cos the struggle goes on even when ur not there, blind and unaware
User currently offlineJmc757 From United Kingdom, joined Mar 2000, 1298 posts, RR: 7
Reply 19, posted (7 years 4 months 2 weeks 1 day 8 hours ago) and read 4290 times:

Quoting BlueShamu330s (Reply 7):
And as they say on Crimewatch....please, don't have nightmares, but.........here she is

Ahhh the memories! Taxied round Orlando International in it once upon a time....


User currently offlineBlueShamu330s From UK - England, joined Sep 2001, 2911 posts, RR: 26
Reply 20, posted (7 years 4 months 2 weeks 1 day 8 hours ago) and read 4265 times:

Quoting Jmc757 (Reply 19):
Taxied round Orlando International in it once upon a time....

Ha Ha, which reminds me how it was referred to, in some quarters, as the DC180 because of all the returns to stand it did!!  Big grin

Shamu



So I drive a 4x4. So what?! Tax the a$$ off me for it...oh, you already have... :-(
User currently offlineSunCEO From Ireland, joined Oct 2001, 359 posts, RR: 4
Reply 21, posted (7 years 4 months 2 weeks 1 day 8 hours ago) and read 4226 times:

Personally I find the Knock flights the most worrying, operating long haul flights from a regional airport (albeit en route from liverpool) is not a good idea, especially within the low cost model, less money selling only a few seats! I think GSM have been far too ambitious in their plans, and by the sounds of it they need to scale back or their reputation is in jeopardy!

SunCEO.


User currently offlineGLAGAZ From UK - Scotland, joined Feb 2004, 1983 posts, RR: 11
Reply 22, posted (7 years 4 months 2 weeks 1 day 7 hours ago) and read 4182 times:

Quoting SunCEO (Reply 21):
Personally I find the Knock flights the most worrying, operating long haul flights from a regional airport (albeit en route from liverpool) is not a good idea, especially within the low cost model, less money selling only a few seats! I think GSM have been far too ambitious in their plans, and by the sounds of it they need to scale back or their reputation is in jeopardy!

I was skeptical of the NOC flights too. But apparently they are selling extremely well in both directions.

Gaz



Neutrality means that u don't really care cos the struggle goes on even when ur not there, blind and unaware
User currently offlineGLAGAZ From UK - Scotland, joined Feb 2004, 1983 posts, RR: 11
Reply 23, posted (7 years 4 months 2 weeks 1 day 7 hours ago) and read 4160 times:

http://www.airlinequality.com/Forum/flygspan.htm

1 star, 1 star, 1 star etc etc....Lots of unhappy passengers there.

Gaz



Neutrality means that u don't really care cos the struggle goes on even when ur not there, blind and unaware
User currently offlineSawtooth From Ireland, joined Jan 2007, 614 posts, RR: 0
Reply 24, posted (7 years 4 months 2 weeks 1 day 7 hours ago) and read 4135 times:

NOC have also said that half the seats up to October have already been sold and that the JFK and possibly the BOS service will go year round. So that beats a lot of expectations, what passengers will think of the quality of the service remains to be seen.

http://www.mayoadvertiser.com/index.php?aid=1600


25 Alangirvan : GSM seem to have made long haul needlessly complicated by operating planes with too many classes, to what are mainly leisure destinations. It is great
26 Boeing74741R : One of the reason why GSM have gone for three-class interiors in thier long-haul fleet (or what makes up the long-haul fleet right now) is that on so
27 Easyas321 : if GSM do stuff up, then the likes of Zoom could surely pick up some of the pieces ??
28 Lite : If, and it's a very big if, flyglobespan find themselves in the same kind of serious difficulties as Globespan's last subsidiary airline Excalibur, m
29 7LBAC111 : It's not a like for like comparison. GSM's business will be more closely comparable to BA/VS Premium Economy cabins, and priced similarly. 7L
30 Jmc757 : haha not heard that one before! Like it though. Never had the pleasure to fly on it in the end, but thats a different story!
31 MainMAN : A very big if! Pre-tax profits last year came to £4.7m, so there's quite a long way for Globespan Group to go down.
32 YOWguy : I booked on GSM here in Canada to go YOW to LGW in November 2006. As I knew they were code sharing with Zoom airlines , their website didn't show the
33 Fly2YYZ : Well the codesharing agreement with GSM is over so there is no more cooperation and GSM have become a direct competitor against Zoom. Hopefully we se
Top Of Page
Forum Index

This topic is archived and can not be replied to any more.

Printer friendly format

Similar topics:More similar topics...
FlyGlobespan In Shock STN Move posted Mon Jul 25 2005 18:30:26 by GLAGAZ
Is AS In Meltdown Mode? posted Mon Jun 20 2005 06:43:59 by Tod
FlyGlobespan In Talks Regarding 7E7 posted Sun Dec 5 2004 12:30:23 by GLAGAZ
FlyGlobespan Growth Article In Glasgow Herald posted Mon May 22 2006 12:32:48 by BMIE70
FlyGlobespan 737-400 Back In Service? posted Fri Sep 9 2005 17:21:50 by Glasgow
~700 Orders By 787 Rollout In July '07 - ATW posted Fri Apr 20 2007 18:11:36 by Kbdude
Why Aren't Winglets All The Rage In Britain Vs. US posted Fri Apr 20 2007 17:59:37 by Gh123
An Odd Looking Piece Of Equipment In A UH-1 posted Fri Apr 20 2007 15:39:00 by Spacecadet1968
Southwest 1Q Results Are In! posted Fri Apr 20 2007 04:08:25 by OOer