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When Will US Get The Boot From Star Alliance?  
User currently offlineCoal From United States of America, joined Aug 2006, 2049 posts, RR: 9
Posted (7 years 4 months 4 weeks 1 day 20 hours ago) and read 12198 times:

I just returned from a trip to the US, flying SQ Raffles to LA and back and US in Y to Miami and back, and I must say I was not only appalled by the service, but I also started to wonder when, not if, they get the boot from *A.

First off, they are now supposed to be modeled after an LCC, so I would imagine that, like IE in OW, the will get the boot.

The service from LAX to MIA (via CLT) was pretty much non-existing, although it was a red-eye, so that was excusable (I think?). On the return, I showed up 1 hr 45 mins before departure and I nearly missed my flight! There was only one check-in agent checking in people for about 4 flights and the other 2 or 3 agents were either standing around or "coordinating" the line for the e-check in. When I finally got called to the desk (more than an hour after standing in line), the agent could not find the reservation for the LAX-SIN leg in SQ, supposedly because SQ is not part of Star Alliance. I asked for the station manager, and was told they would not give that info to me. After raising my voice (and gaining some support from the passenger crowd), I was finally given her first name and was told she would be at the gate. Well, turns out she wasn't and now I'm just stuck with a post-it note with her first name and no way to file a complaint.

So back to my question: With this levels of service, when will US the boot? Is it possible to lure in CO to take their place?

Cheers,
Coal


Nxt Flts: VA SYD-CBR-SYD | QF SYD-DFW | AA DFW-TLH-MIA-DFW | QF DFW-SYD
92 replies: All unread, showing first 25:
 
User currently offlineEddieDude From Mexico, joined Nov 2003, 7582 posts, RR: 42
Reply 1, posted (7 years 4 months 4 weeks 1 day 19 hours ago) and read 12072 times:

Hey Steve, how are you? I hope you had a wonderful time in Florida... I sure did in Australia. We will have to compare notes later.

I am sorry your experience with US was so negative. I have only done MDW-CLT-MSY-CLT-MSY with them in 2004 and everything was fine (and I got to see CLT, which is a very nice airport), but I have read here constantly that their service is really inconsistent (but mostly bad). I too wonder how airlines of the likes of SQ, TG, NH and NZ permit a carrier with such a bad reputation to be a member of their alliance (doesn't invitation require a unanimous vote?).

Quoting Coal (Thread starter):
like IE in OW

Make it EI. Yeah, I hear what you are saying. I think the answer to that has several sides. On one hand, it seems oneworld seems to have stricter standards than Star. On the other hand, perhaps I am mistaken, but didn't EI actually remove all traces of a premium-class cabin? I assume that this was the most important reason why they were kicked out. Finally, perhaps US does offer to Star important connections in the East Coast (which UA would not be able to offer), whereas EI did not offer much to its alliance. The "modelled after an LCC" thing may not be so much of an issue: I think part of DL's changes during its restructuring are to adopt some operating habits of LCC's to help keep costs down; nonetheless, DL remains a full-service carrier even if it has some LCC operational characteristics.

Quoting Coal (Thread starter):
supposedly because SQ is not part of Star Alliance. I asked for the station manager, and was told they would not give that info to me.

Both situations are really unbelievable. It is appalling when you face this kind of replies from a customer service agent.

Quoting Coal (Thread starter):
Is it possible to lure in CO to take their place?

Well, if UA is eventually able to merge with CO, as UA has many times attempted, we would see that. In the meantime, I don't think so... CO has a major alliance with NW and they need each other a lot. Moreover, I am sure CO is building a strong network of codeshare agreements with its SkyTeam partners. In any case, I hope CO does not switch teams because, even if I don't fly much with them, I do realize they are a big part of SkyTeam.



Next flights: MEX-GRU (AM 77E), GRU-GIG (JJ A320), SDU-CGH (G3 73H), GRU-MEX (JJ A332).
User currently offlineByrdluvs747 From United States of America, joined Jul 2004, 2361 posts, RR: 1
Reply 2, posted (7 years 4 months 4 weeks 1 day 18 hours ago) and read 11945 times:

Quoting Coal (Thread starter):
like IE in OW, the will get the boot.

EI didn't get the boot. They left to pursue their LCC strategy. I think it will prove to be a mistake.

Quoting Coal (Thread starter):
I also started to wonder when, not if, they get the boot from *A.

When? What makes you so sure? US is in *A with UA's permission. Obviously, UA feels US' network is valuable enough to keep them in *A.

Quoting Coal (Thread starter):
Is it possible to lure in CO to take their place?

Only in the event of a UA-CO merger.



The 747: The hands who designed it were guided by god.
User currently offlineLuv2fly From United States of America, joined May 2003, 12110 posts, RR: 48
Reply 3, posted (7 years 4 months 4 weeks 1 day 18 hours ago) and read 11881 times:
Support Airliners.net - become a First Class Member!

As long as they keep paying the required fees I really do not see anything changing anytime soon.


You can cut the irony with a knife
User currently offlineJAL777 From , joined Dec 1969, posts, RR:
Reply 4, posted (7 years 4 months 4 weeks 1 day 18 hours ago) and read 11854 times:

Since when was Star Alliance concerned with quality??? ::cough::United::cough::

[Edited 2007-04-26 02:24:39]

User currently offlineStitch From United States of America, joined Jul 2005, 31003 posts, RR: 86
Reply 5, posted (7 years 4 months 4 weeks 1 day 18 hours ago) and read 11840 times:
Support Airliners.net - become a First Class Member!

Quoting Coal (Thread starter):
I just returned from a trip to the US, flying SQ Raffles to LA and back and US in Y to Miami and back, and I must say I was not only appalled by the service, but I also started to wonder when, not if, they get the boot from *A.

UA - and STAR - needs US presence in the NE and South. It was the reason UA wanted to acquire them back in 2000.

Frankly, it would be great if UA abandoned TED and just let US handle those routes so UA could concentrate on their mainline product and start improving it a bit more. As a UA elite, one gets benefits like Exit Row seating on US and use of their clubs (if an RCC member) as well as equivalent EQMs and RDMs as if flying UA/TED.


User currently offlineFlighty From United States of America, joined Apr 2007, 8544 posts, RR: 2
Reply 6, posted (7 years 4 months 4 weeks 1 day 18 hours ago) and read 11770 times:

Not every airline in Star is super great.

US has some reservation problems but eventually they will all be solved. If there is a sore spot at US, it is reservations integrity since they merged with America West. US Airways is running on beta software and they are working the bugs out, so to speak.

So I agree with you that US really seems clueless and inept to the untrained eye. But they are getting better.


User currently offlineFloridaflyboy From United States of America, joined Jun 2006, 2015 posts, RR: 0
Reply 7, posted (7 years 4 months 4 weeks 1 day 18 hours ago) and read 11754 times:

Quoting EddieDude (Reply 1):
Quoting Coal (Thread starter):
supposedly because SQ is not part of Star Alliance. I asked for the station manager, and was told they would not give that info to me.

Both situations are really unbelievable. It is appalling when you face this kind of replies from a customer service agent.

Especially when the names and logos of the star alliance members are usually on little plackards somewhere on the wall behind the check-in desk.



Good goes around!
User currently offlineUnited319 From United States of America, joined Jul 2006, 523 posts, RR: 0
Reply 8, posted (7 years 4 months 4 weeks 1 day 18 hours ago) and read 11702 times:
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Quoting JAL777 (Reply 4):
Since when was Star Alliance concerned with quality??? ::cough::United::cough::

Id fly UA on an intra-asia route any day over ::cough::JAL::cough::  Wink



It's Time To Fly
User currently offlineLaxintl From United States of America, joined May 2000, 25404 posts, RR: 49
Reply 9, posted (7 years 4 months 4 weeks 1 day 17 hours ago) and read 11675 times:

This exact question was asked at the Apr 18th Crew News to Doug Parker by a pilot. Unfortunately Mr Parker failed to answer it and instead focused on other comments made by the pilot.


From the desert to the sea, to all of Southern California
User currently offlineJAL777 From , joined Dec 1969, posts, RR:
Reply 10, posted (7 years 4 months 4 weeks 1 day 17 hours ago) and read 11625 times:

Quoting United319 (Reply 8):

Id fly UA on an intra-asia route any day over ::cough::JAL::cough::

Sucks to be you, I'll be ANA.  Big grin


User currently offlineATLAaron From United States of America, joined Apr 2006, 1023 posts, RR: 3
Reply 11, posted (7 years 4 months 4 weeks 1 day 16 hours ago) and read 11484 times:
Support Airliners.net - become a First Class Member!

Quoting Byrdluvs747 (Reply 2):
Obviously, UA feels US' network is valuable enough to keep them in *A.



Quoting Stitch (Reply 5):
UA - and STAR - needs US presence in the NE and South.

While I agree with you that UA and STAR need their presence in the NE and South, US before merging with America West did not compete with UA. Now they are major competition out west where United is tough. I don't think UA would mind that much to see them go.

Since I moved to the PIT area I have started flying US now and then, but people are right their service is awful. Reminds me of a ghetto in the sky.

It also really irritates me that you are supposed to be able to use upgrades across the Star alliance but you can't with US/UA . . . hmmmm.

I think the original poster might be onto something.


User currently offlineBoston92 From United States of America, joined Aug 2006, 3390 posts, RR: 7
Reply 12, posted (7 years 4 months 4 weeks 1 day 16 hours ago) and read 11343 times:

Quoting JAL777 (Reply 4):
Since when was Star Alliance concerned with quality??? ::cough::United::cough::

Uhh, US does not compare to UA. UA belongs in the Star for one main reason. They ARE the Star Alliance.

Anyone who compares US to UA is crazy anyways.



"Why does a slight tax increase cost you $200 and a substantial tax cut save you 30 cents?"
User currently offlineAA737-823 From United States of America, joined Mar 2000, 5824 posts, RR: 11
Reply 13, posted (7 years 4 months 4 weeks 1 day 10 hours ago) and read 10992 times:

I don't know the answer to your question, but I'll tell you one thing:

You keep your dirty mitts off my CO.

The flexibility of their being in WhyTeam is doing great things, IMO. I can fly NW DL or CO and still get treatment. And, being SkyTeam elite, I get my perks, too. With NW, anyway... Delta is kinda stingy on skyteam elite perks.


I have had only negative experiences on the NEW US, my roommate had a HORRIBLE experience last month, and two buddies of mine flew two separate flights during separate weeks... and both had unpleasant trips with this airline.

Needless to say, I am not a US fan.


User currently offlineZRH From Switzerland, joined Nov 1999, 5568 posts, RR: 35
Reply 14, posted (7 years 4 months 4 weeks 1 day 9 hours ago) and read 10915 times:

Quoting Boston92 (Reply 12):
Uhh, US does not compare to UA. UA belongs in the Star for one main reason. They ARE the Star Alliance.

Not one airline IS the Star Alliance but if then it would be LH.


User currently offlineUsairways85 From United States of America, joined Nov 2001, 3404 posts, RR: 7
Reply 15, posted (7 years 4 months 4 weeks 1 day 6 hours ago) and read 10724 times:

Also i thought one main factor was that US opened up the caribbean to Star. However it seems US has dropped a large portion of its network and while they still may serve as many destinations as the did a few years ago many of the flts have become weekend only.

User currently offlineCubsrule From United States of America, joined May 2004, 23022 posts, RR: 20
Reply 16, posted (7 years 4 months 4 weeks 1 day 6 hours ago) and read 10624 times:

Quoting Flighty (Reply 6):
So I agree with you that US really seems clueless and inept to the untrained eye. But they are getting better.

US has a number of problems that go way beyond the surface and have really cropped up recently. Baggage handling at CLT, which was once spotless, is a good example.

I think US is the thing I'll miss least when I graduate from college in NC next month.



I can't decide whether I miss the tulip or the bowling shoe more
User currently offlineOA260 From Ireland, joined Nov 2006, 27000 posts, RR: 57
Reply 17, posted (7 years 4 months 4 weeks 1 day 5 hours ago) and read 10406 times:

US Airways are definately the poor member of Star Alliance. I flew with them in F on US domestic and then Envoy trans atlantic which was a total discrace. Their cabins needs ripped out and a total new J class product with catering to match.

I have to say all my UA trans Atlantic flights in J have been great. Although ive only done 11 round trips with them they have been fine.


User currently offlineMCOflyer From United States of America, joined Jun 2006, 8675 posts, RR: 15
Reply 18, posted (7 years 4 months 4 weeks 1 day 5 hours ago) and read 10288 times:

I didn't realize US had UA's permission to join star alliance. US has good service for the money. Sometimes US serves a destination one competitor doesn't. Yes US could improve the service but they should not be booted from star alliance.

MCOflyer



Never be afraid to stand up for who you are.
User currently offlineUSAF336TFS From United States of America, joined Apr 2005, 1445 posts, RR: 52
Reply 19, posted (7 years 4 months 4 weeks 1 day 5 hours ago) and read 10288 times:

Quoting Coal (Thread starter):
So back to my question: With this levels of service, when will US the boot? Is it possible to lure in CO to take their place?

IMHO, whenever they get the boot from the Star Alliance, it will not be quick enough from for me. From the numerous bad experiences with US, it's apparent to me that their level of service, cramped seating and overall Customer Service does not meet the minimum standards set by the Star Alliance.

I wrote to Doug Parker a few weeks ago expressing my frustrations with flights that were cancelled without notifying passengers waiting at the gate, and other snafus when the latest ice storm hit the U.S. east coast last month.

Not surprisingly, he hasn't responded, nor do I think he has any intention of doing so. I plan on resending the letter, Certified this time, and copy in the Star Alliance Liaison here in New York at the Lufthansa North American headquarters. Perhaps that will get his attention...



336th Tactical Fighter Squadron, 4th Fighter Wing, Seymour Johnson AFB
User currently offlineAirbazar From United States of America, joined Sep 2003, 8379 posts, RR: 10
Reply 20, posted (7 years 4 months 4 weeks 1 day 5 hours ago) and read 10177 times:

Quoting Coal (Thread starter):
I just returned from a trip to the US, flying SQ Raffles to LA and back and US in Y to Miami and back, and I must say I was not only appalled by the service, but I also started to wonder when, not if, they get the boot from *A.

Compared to SQ service, every US carrier has appaling service, especially on domestic flights. You wouldn't have found any significant different in service in economy from any other US carrier. Star Alliance needs a partner in the US and Caribbean. UA is a much smaller domestic carrier than US is.


User currently offlineCOFanNYC From United States of America, joined Jan 2007, 215 posts, RR: 0
Reply 21, posted (7 years 4 months 4 weeks 1 day 5 hours ago) and read 10080 times:

Quoting Coal (Thread starter):
but I also started to wonder when, not if, they get the boot from *A.

First off, they are now supposed to be modeled after an LCC, so I would imagine that, like IE in OW, the will get the boot.

I don't really see why, apart from your two bad flights, you would have a reason to think US will be kicked out of it's alliance. Do you have a copy of the *A carrier standards?

And Aer Lingus chose to leave oneworld. If they hadn't made the decision to leave, they would still be a oneworld carrier right now....they were certainly not kicked out.

Quoting USAF336TFS (Reply 19):
cramped seating and overall Customer Service does not meet the minimum standards set by the Star Alliance.

Cramped seating?

US domestic Y pitch ranges between 30" and 32".
UA domestic Y pitch ranges between 31" and 32".

US international Y pitch ranges between 31" and 32".
UA international Y pitch is 31" in all aircraft.

So I guess UA should be kicked out of *A too.


User currently offlineCubsrule From United States of America, joined May 2004, 23022 posts, RR: 20
Reply 22, posted (7 years 4 months 4 weeks 1 day 5 hours ago) and read 10065 times:

Quoting Airbazar (Reply 20):
UA is a much smaller domestic carrier than US is.

By what measure? Certainly not flights or ASMs...



I can't decide whether I miss the tulip or the bowling shoe more
User currently offlineUSAF336TFS From United States of America, joined Apr 2005, 1445 posts, RR: 52
Reply 23, posted (7 years 4 months 4 weeks 1 day 5 hours ago) and read 10033 times:

Quoting Airbazar (Reply 20):
Compared to SQ service, every US carrier has appaling service, especially on domestic flights. You wouldn't have found any significant different in service in economy from any other US carrier. Star Alliance needs a partner in the US and Caribbean. UA is a much smaller domestic carrier

With due respect, I disagree with you. I've flown CO in economy and I thought the level of service, seat pitch, and amenities were excellent. Flying U.S. domestic does not have to be an exercise in fitting a square peg in a round hole. You are quite right, SQ's level of service is considered among the best, but flying domestically, Contential's is quite good.
Their international service is also quite good. Their aircraft, clean, new and well maintained.

Quoting COFanNYC (Reply 21):
So I guess UA should be kicked out of *A too.

US Airway's A319 aircraft have very cramped seating. I've never flown UA's Airbus narrow-bodies so I can not fairly judge them. But I have experienced US and therefore my opinion. BTW, UA is a founding member. Doug Parker and his boys at America West bought their way into the Alliance. So your comparison losses credibility at that point, IMHO.

[Edited 2007-04-26 15:58:33]


336th Tactical Fighter Squadron, 4th Fighter Wing, Seymour Johnson AFB
User currently offlineItsnotfinals From , joined Dec 1969, posts, RR:
Reply 24, posted (7 years 4 months 4 weeks 1 day 5 hours ago) and read 9977 times:

Quoting Flighty (Reply 6):
US Airways is running on beta software and they are working the bugs out, so to speak.

It's not "beta" software, it is the same Shares system HP has been using for many many years. The US east C/S agents pretty much tried everything they could not to learn it and when the cutover came, they had to figure it out quickly. The HP culture will hopefully spread accross the US East attitudes and improve the customer experience.

Quoting USAF336TFS (Reply 19):
it's apparent to me that their level of service, cramped seating and overall Customer Service does not meet the minimum standards set by the Star Alliance.

UA's customer service is deplorable. Try asking about your upgrade in LAX, ORD or SFO and just watch the sneers and disgust on the agents face, as if they are doing you a huge favor even talking to you.

UA and US are about the same at this point in the US. AC is improving.


25 Airbazar : I respectfully disagree. There are differences but they are insignificant for the average traveler. 1 inch in seat pitch makes absolutely no differen
26 Post contains images B777A340Fan : Since always, UAL, alongside AA and CO are perhaps the only american flagships that still care about customer service.... just my 2 cents. Me Too!!
27 COFanNYC : So a founding member of an alliance has lower standards to live by than a full member that joined later? I guess I don't see how a factual comparison
28 Post contains images Brilondon : AC,UA,US all seem to have problems that start with the way they treat their customers. i had horrible experiences with each of these airlines ergo the
29 Post contains images Ludavid777 : It would be a complete disgrace if CO would ever merge with UA... and it would never happen for various reasons... but in the VERY UNLIKELY event it
30 USAF336TFS : In the real world, yes. I'll avoid those aircraft in the future and either fly JetBlue or SouthWest. Thanks for the heads up.
31 Itsnotfinals : Southwest and F9 have 33 inches and much less acerbic flight attendants. F9 has IFE. UA is really nothing special domestically except for PS service
32 Brilondon : The airlines have us all brain washed into thinking 32" is roomy. All airlines have cramped quarters and unless you are willing to pay through the no
33 GlobalATL : US Airways doesn't have service standards. They never seemed to ever have them. If they did leave STAR, who'd take them?? IMO, nobody would. I'm sorr
34 COEI2007 : Thank you! EI was not kicked out. They left to pursue their LCC strategy on short-haul flights. I dont think tis a mistake, since they have a hub in
35 Itsnotfinals : HP bought US, it's the other way around. HP staff are so much nicer in General than US, I am hoping that the NEW US gets a better reputation.
36 Post contains images Captaink : I have flown on a number of US legacy carriers except the the one that is supposed to be the best, CO. But on those I have flown, I found them all wa
37 Manfredj : I'll start off with a quote in a previous post....in which I was scalded for my opinion: I did, however, learn a few things. The industry is capable o
38 Captaink : But how many people would be willing to pay that 100.00 extra? People have gotten used to flying because it is now cheap, it makes no sense taking th
39 GlobalATL : The price of cars keeps going up; cars are bought daily. The price of homes keeps skyrocketing and yet homes still get bought The price of gasoline h
40 Itsnotfinals : A house in Des Moines Iowa that is 165,000 costs 1.4 million in Laguna Beach, it's location driven. Supply and demand for the area. Same thing with H
41 Captaink : Let me say that I agree with you and Manfredj to some point. But in my opinion for airfares to go up, all the airlines would have to increase their a
42 Airbazar : You're asking the wrong question. You need to ask how many of those passengers are airlines willing to transport? The Legacy carriers are still stuck
43 Post contains images Coal : Amen! F*ck 'em. Let them take the train. Perhaps this way we can save the US airline industry as well as Amtrak. Btw, how did Continental get so good
44 CAETravlr : I am not sure if US will ever be booted from *A or not, or even if they should be, but they are certainly not the airline that UA is. I commute to and
45 Post contains images Bimmerkid19 : I´d rather fly on KE on an intra-asia route any day over ::cough::NW::cough::
46 Post contains links and images Itsnotfinals : Looks like they got the memo and are going to prove the A.net CEO's wrong LOL Another US Carrier To Upgrade Cabins... (by ATLflyer Apr 26 2007 in Civi
47 Post contains images Captaink : HAHA.. Right on.. I am with you on that.. The conincidence of that was just weird...
48 Super80 : Correct me if I am wrong / Doesn't DELTA serve a couple more international destinations than CO ? As far as I know, even if Delta CURRENTLY does not
49 Post contains images Walter747 : At least they are trying to improve.
50 SWAOPSusafATC : I just flew back on US from MCO to PHL the other day. There was a woman travelling with a young child who needed to check in 2 bags. She was waiting a
51 FLYACYYZ : That's a given, and like comparing apples to oranges. Within North America, all economy/coach service is essentially operating on some level as a low
52 Post contains images Steeler83 : You mean as if the Hill grew wings??? What's wrong with the A319? My girl and I flew on one coming back to PHL from PIT. I enjoyed the service of the
53 Db373 : You can't compare airfares to the price of a house or the price of gasoline. People need shelter. People need a car and gasoline in order to drive to
54 Flighty : The travel market is doing great. More poeple are doing business trips than ever before. This is especially true of long, international flights. And
55 Nzrich : Why would they be kicked out .. Also US fills in some voids where UA is not strong .. US is actually improving more staff to fix some of their issues
56 Fokkerf28 : Not going to happen. Doug Parker was asked this question and he said that *A is happy with US Airways and that the relationship will continue!!!!!!! c
57 Post contains links PExDCA : Looking at recent earnings I would have to agree with you. One is making good profits and the other is busy losing money. Doug might be distracted si
58 JRDC930 : While i agree no U.S. carrier matches SQ in terms of service/value, or ever will given their current strategies, i do believe based on my experiences
59 JRDC930 : I respectfully disagree with your post, i think airlines can be profitable and offer good service and not be for the rich only as you seem to suggest
60 Post contains images USAF336TFS :       This question of US' customer service is a matter of personal choice and the experiences each of it's customers have had with the carrier.
61 Itsnotfinals : No major airline CEO is going to answer a letter, they have people for that. It always amazes me how 1 trip becomes the representative sample for an
62 Airbazar : UA is a much smaller domestic carrier than US is. It's possible that my perception may be a little East Coast centric and should have really said N.Am
63 Post contains images FlyBoy84 : I have never had any problems with US on the several flights I've had with them. My first time with them, the connecting flight from CLT was delayed
64 USAF336TFS : Negative. Written to many a CEO including AA's a year or so ago. All have written back, either personally or by surrogates And yes they "have people
65 Itsnotfinals : Exactly, someone wrote back for the CEO, he personally never would have read that letter. 10 trips (up to 4 segments possibly so 40 segments?) is not
66 Post contains images USAF336TFS : I guess we'll just agree to disagree then. As I said in another thread, if the rumor that US is about to order 20 787s turns out to be true, then I'l
67 Itsnotfinals : I am not saying US is the best airline in the world, trust me, I fly them every week and I find them lacking big time. All I am saying is that compar
68 USAF336TFS : And Thank You, my friend.
69 Vapar8 : All the US airlines are as bad as eachother. RRRRRIGHT you had one bad flight so they are out of Star.
70 Apodino : One thing I find amazing about these types of threads is people base their entire opinions based on one or two flights. And when things go bad, the sm
71 Flighty : I agree. It is satisfying to watch US solve its problems. There is nothing stopping US from being a really good airline. They took a dirty situation
72 Steeler83 : I agree with ths, too, and yet, there are those on here who bad mouth PARKER. People then exploit the weaknesses of the old US, and then think that t
73 Cubsrule : Let's look at some BTS numbers for January 2005-January 2006 (for mainline only)... HP: 196,000 departures 22,677 million RPMs flown 83 markets serve
74 JRDC930 : i disagree and i dont think you and i will come to any agreement either. No i have not flown US a million times and no not just a couple times either
75 Steeler83 : You have your opinion and we have ours. I guess we can just agree to disagree then...
76 Cubsrule : I think that Tempe is trying to improve the airline, but most frontline employees (in the east, anyway) just, for lack of a better way to put it, don
77 AussieAl : This thread gives me something to look forward to not having travelled on US before. Have four flight booked with them later this year, in addition to
78 Post contains images USAF336TFS : From my own experience, you'll probably enjoy the service, if you haven't done so already.
79 Coal : Reeeaaally? Some examples please! Cheers, Coal
80 Post contains images Flyorski : Exactly! I would have to add DL to those..... The ppl at DL have done a lot to improve! This is the most important of all.
81 Cubsrule : How about DL? DL has really improved their service over the past 2 years or so, and has done so without raising fares appreciably. Down here in the s
82 Coal : I'm refering to this: Cheers, Coal
83 Cubsrule : I know. Surely, though, what is possible in the United States is also possible in Asia, no?
84 Steeler83 : Umm, Cathay Pacific?
85 USAF336TFS : By the way, anyone know what the typical seat pitch is on Delta's 757s?
86 Floridaflyboy : While I agree about UA and CO, I must disagree about AA. I have flown AA on several occasions and have felt that they really seem to treat the custom
87 Evan767 : Old 757's without PTV's have 31" pitch. New 757's with PTV's, which will eventually be the entire fleet of 757's, I think have a little more than the
88 Post contains images Coal : I believe the whole context of the post was on airlines being able to be profitable and at the same time charging very low fares (and in turn provide
89 JRDC930 : I never said super low fairs obviously we cant have Ryan air fairs and expect service, DL CX SQ are examples, what i really meant was having service
90 Floridaflyboy : You know, it's funny you'd mention that. I have thought that for years, not only on AA, but on a lot of carriers.
91 Intermodal64 : After flying about 10 segments on US since December, I e-mailed Doug Parker with my complaints/issues and also included my flight history with WN (abo
92 COEI2007 : Continental might serve more Intl destinations than DL, mostly because they serve every airport in Mexico with an airstrip at this point!!! I think C
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