Dsa From , joined Dec 1969, posts, RR: Posted (8 years 9 months 2 weeks 7 hours ago) and read 2664 times:
I just visited the AA website and was surprised to see that there had been no effort to update it! In my opinion it looks dated and tacky, if AA wants to portray itself as a modern carrier that knows why people fly it needs a new website!
Albird87 From , joined Dec 1969, posts, RR:
Reply 3, posted (8 years 9 months 2 weeks 7 hours ago) and read 2642 times:
Nothing wrong with the website!!!
It does the job and everynow and again they add a little something new (like you can now access it in spanish and also the new advantage miles usage for flights on the main page. Also the way advanatage flights can be looked up now has changed and is quite a good thing as you can then see where they have the cheap mile seats available now a whole lot easier and also be able to jump between the classes without having to restart your search)
QQflyboy From United States of America, joined Oct 2003, 2330 posts, RR: 12
Reply 7, posted (8 years 9 months 2 weeks 6 hours ago) and read 2583 times:
That's funny. AA.com is consistently voted the best or one of the best airline websites out there. People like functionality and with AA.com, that's what they've got. BTW, the current AA.com design is not that old.
AA1818 From Trinidad and Tobago, joined Feb 2006, 3544 posts, RR: 4
Reply 8, posted (8 years 9 months 2 weeks 6 hours ago) and read 2558 times:
The only thing I would do to perhaps update the AA website is to round off the edges on the boxes like most other websites have done. For eg. on the main page, the 'GO' tabs in red are admittedly very dated. However, I love naviagting the AA website and prefer using it to CO's or DL's. I have never had cause to use UA's or NW's but I really like navigating the AA website- it's 'functional' to coin a phrase used by many already.
By rounding out the boxes, changing the fonts and maybe updating the colours a wee bit could go a long way in presentation!!
“The moment you doubt whether you can fly, you cease for ever to be able to do it.” J.M. Barrie (Peter Pan)
EALSYS1 From United States of America, joined Jan 2001, 229 posts, RR: 12
Reply 10, posted (8 years 9 months 2 weeks 6 hours ago) and read 2537 times:
The site is fine with me! If they start adding too much flash and glitz, they may drive away business from those who are not so computerrnliterate and don't update their plug insrnetc. The vast majority of people out there don't know what the heckrnthey're doing with their computers therefore, the simpler the better ifrnyou're driving business through your web site!
I would like to see better photos of their fleet though!
Jacobin777 From United States of America, joined Sep 2004, 15277 posts, RR: 58
Reply 13, posted (8 years 9 months 2 weeks 5 hours ago) and read 2499 times:
I've been using AA.com maybe a few months after the website was announced....I love the website...very easy to use and everything is one to two clicks away.....might not have the "looks" of some fancy website, but it gets the job done very efficiently..and that's what I like about it...
...in fact, I've even booked an AF LHR-CDG-DXB fare cheaper on AA.com than on airfrance.com (and the price wasn't even remotely close)....
ManchesterMAN From United Kingdom, joined Sep 2003, 1251 posts, RR: 1
Reply 16, posted (8 years 9 months 2 weeks 4 hours ago) and read 2427 times:
Quoting Dsa (Reply 2): It's tired and dated, look at other carriers websites; UA, DL, CO, WN. They all look fresh and modern, the AA website is suited to the 90's.
Having extensively used all of the above websites all I can say is that AA is the best in terms of functionality and it doesn't look too bad either. The whole AA image is a little dated if you ask me but the websire works and that's all I care about.
MDL21483 From United States of America, joined Nov 2004, 169 posts, RR: 0
Reply 18, posted (8 years 9 months 2 weeks 3 hours ago) and read 2334 times:
Quoting Reality (Reply 17): I agree. It's the best for functionality......it just needs an updated look.
Personally, the website works just fine, maybe just add some watermark motifs to the background... no need to fix something that isnt broke. Now if only they would finally get to UPDATE the fleet's paint scheme... but thats a different thread
From the shores of the sea we have come afar, we have risen high, among the stars.
ChiGB1973 From United States of America, joined Mar 2004, 1626 posts, RR: 1
Reply 20, posted (8 years 9 months 2 weeks 3 hours ago) and read 2305 times:
I find AA's web site very convenient. I have to travel PNS-ORD, then I am moving a friend to NYC and fly LGA-PNS. I can book this on AA's site, not US's or UA's. UA's is bad, though maybe up-to-date looking, I cannot book a flight out of PNS on their site. I understand it's a codeshare with US and I can get UA miles; I still find it inconvenient that I cannot book PNS flights on UA's site.
JFK69 From United States of America, joined Jun 2006, 1427 posts, RR: 1
Reply 22, posted (8 years 9 months 2 weeks 2 hours ago) and read 2242 times:
By far the best functioning website out there. Easy to navigate with all the quick relevant answers one needs at its fingertips. I find with delta and usair its just to many "features" that makes it confusing when you want to, say, check the status of a flight.
To me it all comes down to KISS.......KEEP IT SIMPLE STUPID!
Contrails From United States of America, joined Oct 2000, 1845 posts, RR: 0
Reply 23, posted (8 years 9 months 2 weeks 2 hours ago) and read 2225 times:
Quoting Dsa (Thread starter): I just visited the AA website and was surprised to see that there had been no effort to update it! In my opinion it looks dated and tacky, if AA wants to portray itself as a modern carrier that knows why people fly it needs a new website!
I don't agree. AA's website is, imo, much like DFW. If you're not familiar with it you may be intimidated. But by using it you become familiar with it, and you are no longer intimidated.
I use it quite often, and I don't have any problem with it.