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AA Needs A New Website  
User currently offlineDsa From , joined Dec 1969, posts, RR:
Posted (7 years 7 months 1 day 4 hours ago) and read 2146 times:

Hi

I just visited the AA website and was surprised to see that there had been no effort to update it! In my opinion it looks dated and tacky, if AA wants to portray itself as a modern carrier that knows why people fly it needs a new website!

What do you think?

DSA

http://www.aa.com

23 replies: All unread, jump to last
 
User currently offlineBAW076 From UK - Scotland, joined Aug 2006, 750 posts, RR: 26
Reply 1, posted (7 years 7 months 1 day 3 hours ago) and read 2146 times:

I think you need a new pair of glasses!

There's nothing wrong with their website.



N754AN (x2), G-CPEL, G-MIDE, G-BPEC, G-BZHC, EI-DCH, LN-KKN, G-VIIW, G-BNLT, G-DBCA, G-MEDE, G-DBCE, G-MIDP.
User currently offlineDsa From , joined Dec 1969, posts, RR:
Reply 2, posted (7 years 7 months 1 day 3 hours ago) and read 2135 times:

It's tired and dated, look at other carriers websites; UA, DL, CO, WN. They all look fresh and modern, the AA website is suited to the 90's.

User currently offlineAlbird87 From , joined Dec 1969, posts, RR:
Reply 3, posted (7 years 7 months 1 day 3 hours ago) and read 2124 times:

Nothing wrong with the website!!!
It does the job and everynow and again they add a little something new (like you can now access it in spanish and also the new advantage miles usage for flights on the main page. Also the way advanatage flights can be looked up now has changed and is quite a good thing as you can then see where they have the cheap mile seats available now a whole lot easier and also be able to jump between the classes without having to restart your search)


User currently offlineHalls120 From , joined Dec 1969, posts, RR:
Reply 4, posted (7 years 7 months 1 day 3 hours ago) and read 2116 times:

Quoting BAW076 (Reply 1):
I think you need a new pair of glasses!

There's nothing wrong with their website.

from a functional point of view, I agree. But visually, it's the pits. It isn't as clean or as sharp as it could be.


User currently offlineDesertAir From Mexico, joined Jan 2006, 1474 posts, RR: 0
Reply 5, posted (7 years 7 months 1 day 3 hours ago) and read 2113 times:

I vote for functionality. I have always had postive experiences with the AA website.

User currently offlineDsa From , joined Dec 1969, posts, RR:
Reply 6, posted (7 years 7 months 1 day 3 hours ago) and read 2099 times:

I'm not saying its not functional, I'm saying its could do with a visual upgrade. UA's is perfectly functional and attractive.

User currently offlineQQflyboy From United States of America, joined Oct 2003, 2296 posts, RR: 13
Reply 7, posted (7 years 7 months 1 day 2 hours ago) and read 2065 times:

That's funny. AA.com is consistently voted the best or one of the best airline websites out there. People like functionality and with AA.com, that's what they've got. BTW, the current AA.com design is not that old.

http://www.aa.com

Here's an interesting tidbit for ya: AA.com gets, on average, 1.2 million unique hits per day.
(From a January 2007 press release.)



The views expressed are mine alone and do not necessarily reflect my employer’s views.
User currently offlineAA1818 From Trinidad and Tobago, joined Feb 2006, 3437 posts, RR: 4
Reply 8, posted (7 years 7 months 1 day 2 hours ago) and read 2040 times:

The only thing I would do to perhaps update the AA website is to round off the edges on the boxes like most other websites have done. For eg. on the main page, the 'GO' tabs in red are admittedly very dated. However, I love naviagting the AA website and prefer using it to CO's or DL's. I have never had cause to use UA's or NW's but I really like navigating the AA website- it's 'functional' to coin a phrase used by many already.

By rounding out the boxes, changing the fonts and maybe updating the colours a wee bit could go a long way in presentation!!

AA1818



“The moment you doubt whether you can fly, you cease for ever to be able to do it.” J.M. Barrie (Peter Pan)
User currently offlineSkyGazer From Australia, joined Feb 2007, 79 posts, RR: 0
Reply 9, posted (7 years 7 months 1 day 2 hours ago) and read 2027 times:

The fact that the website is optimised for a 800x600 resolution doesn't help either. People these days have screens with 1280x1024+ resolutions. We have the screen real estate so fill it up!


Types flown: B738, B772ER, B773, B77W, B744, A310, A320, A321, A332, A333, A343, A388
User currently offlineEALSYS1 From United States of America, joined Jan 2001, 229 posts, RR: 13
Reply 10, posted (7 years 7 months 1 day 2 hours ago) and read 2019 times:

The site is fine with me! If they start adding too much flash and glitz, they may drive away business from those who are not so computerrnliterate and don't update their plug insrnetc. The vast majority of people out there don't know what the heckrnthey're doing with their computers therefore, the simpler the better ifrnyou're driving business through your web site!

I would like to see better photos of their fleet though!

Sam


User currently offlineDsa From , joined Dec 1969, posts, RR:
Reply 11, posted (7 years 7 months 1 day 2 hours ago) and read 2000 times:

Simple does'nt have to mean dated, look at WN's.

User currently offlinePensacolaguy From United States of America, joined Sep 2004, 548 posts, RR: 1
Reply 12, posted (7 years 7 months 1 day 2 hours ago) and read 1984 times:

I agree that there is a bit to much to their website. Lot of links, information.
I really do like AA's Flexible Reservations! The only airline website that does it! Can find great airfares.

Just my two cents..


User currently offlineJacobin777 From United States of America, joined Sep 2004, 14968 posts, RR: 59
Reply 13, posted (7 years 7 months 1 day 2 hours ago) and read 1981 times:

I've been using AA.com maybe a few months after the website was announced....I love the website...very easy to use and everything is one to two clicks away.....might not have the "looks" of some fancy website, but it gets the job done very efficiently..and that's what I like about it...


...in fact, I've even booked an AF LHR-CDG-DXB fare cheaper on AA.com than on airfrance.com (and the price wasn't even remotely close).... biggrin 



"Up the Irons!"
User currently offlineFlying_727 From United States of America, joined Jun 1999, 440 posts, RR: 5
Reply 14, posted (7 years 7 months 1 day 1 hour ago) and read 1942 times:

It looks fine to me! It's easy to use and it works, unlike other airlines. It seems on other airlines I see an error come up that says "cannot find fare information at this time."

"What?"

I think AA has done a good job with their site. For the most part it's very easy to get around, and they don't have dead links everywhere.



On ATA, You're On Vacation
User currently offlineByrdluvs747 From United States of America, joined Jul 2004, 2424 posts, RR: 1
Reply 15, posted (7 years 7 months 1 day 1 hour ago) and read 1918 times:

For those of us actually booking flights, I'd rather have AA adding even more functionality to their site than waste time making it "pretty" for fashionistas.


The 747: The hands who designed it were guided by god.
User currently offlineManchesterMAN From United Kingdom, joined Sep 2003, 1234 posts, RR: 1
Reply 16, posted (7 years 7 months 1 day 1 hour ago) and read 1909 times:

Quoting Dsa (Reply 2):
It's tired and dated, look at other carriers websites; UA, DL, CO, WN. They all look fresh and modern, the AA website is suited to the 90's.

Having extensively used all of the above websites all I can say is that AA is the best in terms of functionality and it doesn't look too bad either. The whole AA image is a little dated if you ask me but the websire works and that's all I care about.



Flown: A300,A319,A320,A321,A330,A340.A380,717,727,737,747,757,767,777,DC9,DC10,MD11,MD80,F100,F50,ERJ,E190,CRJ,BAe146,Da
User currently offlineReality From United States of America, joined Apr 2007, 505 posts, RR: 0
Reply 17, posted (7 years 7 months 1 day ago) and read 1831 times:

Quoting Halls120 (Reply 4):
rom a functional point of view, I agree. But visually, it's the pits. It isn't as clean or as sharp as it could be.

I agree. It's the best for functionality......it just needs an updated look.


User currently offlineMDL21483 From United States of America, joined Nov 2004, 169 posts, RR: 0
Reply 18, posted (7 years 7 months 23 hours ago) and read 1816 times:

Quoting Reality (Reply 17):
I agree. It's the best for functionality......it just needs an updated look.

Personally, the website works just fine, maybe just add some watermark motifs to the background... no need to fix something that isnt broke. Now if only they would finally get to UPDATE the fleet's paint scheme... but thats a different thread  Smile



From the shores of the sea we have come afar, we have risen high, among the stars.
User currently offlineOnt 737 From United States of America, joined Mar 2001, 591 posts, RR: 2
Reply 19, posted (7 years 7 months 23 hours ago) and read 1801 times:

Come on folks....

AA just created a new website. It was just for women though. Big grin



"The world is run by C students"-Harry Truman
User currently offlineChiGB1973 From United States of America, joined Mar 2004, 1619 posts, RR: 1
Reply 20, posted (7 years 7 months 23 hours ago) and read 1787 times:

I find AA's web site very convenient. I have to travel PNS-ORD, then I am moving a friend to NYC and fly LGA-PNS. I can book this on AA's site, not US's or UA's. UA's is bad, though maybe up-to-date looking, I cannot book a flight out of PNS on their site. I understand it's a codeshare with US and I can get UA miles; I still find it inconvenient that I cannot book PNS flights on UA's site.

M


User currently offlinePanAm747 From United States of America, joined Feb 2004, 4242 posts, RR: 8
Reply 21, posted (7 years 7 months 23 hours ago) and read 1760 times:

Considering the problems I have had with a "flash-N-trash" website - all glitz and no substance - I will stick with what works:

http://www.airliners.net/discussions...eneral_aviation/read.main/3373622/

What it all comes down to is this - aa.com might look dated, but as long as it functions and is logical and well organized, that's all that matters.



Pan Am:The World's Most Experienced Airline - P(oor) S(ailor's) A(irline): San Diego's Hometown Airline-Catch Our Smile!
User currently offlineJFK69 From United States of America, joined Jun 2006, 1419 posts, RR: 1
Reply 22, posted (7 years 7 months 23 hours ago) and read 1724 times:

By far the best functioning website out there. Easy to navigate with all the quick relevant answers one needs at its fingertips. I find with delta and usair its just to many "features" that makes it confusing when you want to, say, check the status of a flight.

To me it all comes down to KISS.......KEEP IT SIMPLE STUPID!


User currently offlineContrails From United States of America, joined Oct 2000, 1834 posts, RR: 0
Reply 23, posted (7 years 7 months 22 hours ago) and read 1707 times:

Quoting Dsa (Thread starter):
I just visited the AA website and was surprised to see that there had been no effort to update it! In my opinion it looks dated and tacky, if AA wants to portray itself as a modern carrier that knows why people fly it needs a new website!

I don't agree. AA's website is, imo, much like DFW. If you're not familiar with it you may be intimidated. But by using it you become familiar with it, and you are no longer intimidated.

I use it quite often, and I don't have any problem with it.



Flying Colors Forever!
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