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United's New "1K 1Call" Desk  
User currently offlineRampRat74 From United States of America, joined Dec 2003, 1491 posts, RR: 2
Posted (6 years 11 months 3 weeks 1 day 20 hours ago) and read 7238 times:

United's New "1K 1Call" Desk Caters to Premium
Customers, Furthers Customer Experience Goals

----------------------------------------------------

United's new "1K 1Call" desk provides 1K customers
with a single point of contact for all reservations
and customer-service needs, further contributing to
the way we help our elite customers feel more
relaxed, respected and rewarded in their experience
with us.



* When our 1Ks call their dedicated number, say
"reservations" and enter their Mileage Plus number,
they will be connected on a top-priority basis with
one of our 1K reservations sales and service
representatives (RSSRs), located at one of United's
three U.S. call centers.



* 1K 1Call RSSRs received special additional
training for this role, and will help solve any
travel problems the 1Ks might have.



* If the 1K requires special additional assistance
from another department, the RSSR will transfer the
customer to "the front of the line" with the other
department, and will remain on the call until the
customer is properly assisted.

3 replies: All unread, jump to last
 
User currently offlineDLPMMM From United States of America, joined Apr 2005, 3581 posts, RR: 10
Reply 1, posted (6 years 11 months 3 weeks 1 day 20 hours ago) and read 7179 times:

A very good idea for UA.

I tried to book a RTW C class ticket with them earlier this year, but gave up when I could not get a human on the telephone. I booked the ticket with DL and Skyteam instead.


User currently offlineRoseFlyer From United States of America, joined Feb 2004, 9385 posts, RR: 52
Reply 2, posted (6 years 11 months 3 weeks 1 day 19 hours ago) and read 7113 times:

I think that is a good idea. It is nice to have things easier. Another benefit of being a 1K is that you will get a US call center. Premier Executives will often get routed to US call centers as well. The US centers just seem more experienced and better capable of understanding the customer's needs. I know I hate getting the Indian call centers.


If you have never designed an airplane part before, let the real designers do the work!
User currently offlineHalls120 From , joined Dec 1969, posts, RR:
Reply 3, posted (6 years 11 months 3 weeks 1 day 18 hours ago) and read 7002 times:

Quoting RoseFlyer (Reply 2):
I think that is a good idea. It is nice to have things easier. Another benefit of being a 1K is that you will get a US call center. Premier Executives will often get routed to US call centers as well.

PE's also get routed to the 1K baggage service desk when having luggage problems. Their ability to provide information and solutions is superb. They've even been able to help me locate my missing luggage when another *A carrier has mislaid it.


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