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New Club World, Not So Great  
User currently offlineContinentalEWR From United States of America, joined May 2000, 3762 posts, RR: 13
Posted (6 years 11 months 1 week 2 days 8 hours ago) and read 5264 times:

I just flew R/T on BA from JFK-LHR-JFK. Both segments were on 747-400's featuring the new Club World product. The cabin enhancements have some nice touches, like the lamp shares, the faux wood trim that replaced the faded photos of London on the walls, and the AVOD is nice, when it works. On both my segments, the AVOD did not work. The seats are comfortable, but bland, and already nicked and scratched everywhere. The foot stools are broken. The planes look worn and a bit tired, and the cabin isn't inviting at all.

The crew are friendly and efficient and welcoming. The food is OK though the portions are getting smaller. It's just not up to the old standards.

ContinentalEWR

29 replies: All unread, showing first 25:
 
User currently offlineKaitak744 From United States of America, joined Jul 2005, 2306 posts, RR: 3
Reply 1, posted (6 years 11 months 1 week 2 days 8 hours ago) and read 5232 times:

Quoting ContinentalEWR (Thread starter):
On both my segments, the AVOD did not work.

Thats interesting. I flew LHR-LAX on the new 747, and the AVOD was barely working as well. When it did work, the screen was insanely bright, and it was impossible to adjust the contrast or brightness.

Compared to other airlines' service out of LHR, British Airways' seems to be slipping day by day.


User currently offlineAussiestu From Australia, joined Mar 2001, 780 posts, RR: 1
Reply 2, posted (6 years 11 months 1 week 2 days ago) and read 5060 times:

Flew LHR-JFK yesterday and everything worked perfectly. AVOD system had just one screen not working in First but this is corrected by the CSD operating the system for the passenger from the main screen control. Club cabin looked great and many comments from passengers about the new level of comfort and privacy.

First definitely needs a change and upgrade but this is coming in 2008. As for portions being smaller, did not notice my self and no comments from passengers about this. The flight was full and long (7.15 hours). Heading home tonight after a long slip in NYC and hoping that it all goes smoothly again.


User currently offlineRivet42 From United Kingdom, joined Aug 2005, 818 posts, RR: 1
Reply 3, posted (6 years 11 months 1 week 1 day 23 hours ago) and read 5035 times:

Quoting ContinentalEWR (Thread starter):
the faux wood trim that replaced the faded photos of London on the walls

 Sad I rather liked those 'faded' (really?) b&w photos - they added a touch of style, which is all too often missing in air travel these days.



I travel, therefore I am.
User currently offlineB707Stu From United States of America, joined Feb 2005, 918 posts, RR: 4
Reply 4, posted (6 years 11 months 1 week 1 day 23 hours ago) and read 4997 times:

Quoting Rivet42 (Reply 3):
I rather liked those 'faded' (really?) b&w photos - they added a touch of style, which is all too often missing in air travel these days.

I agree. I enjoyed the little touch of art at the front of the cabin, sort of made it feel homey.


User currently offlineSpeedbird2155 From United Kingdom, joined Feb 2005, 864 posts, RR: 5
Reply 5, posted (6 years 11 months 1 week 1 day 14 hours ago) and read 4678 times:

Quoting Kaitak744 (Reply 1):
Thats interesting. I flew LHR-LAX on the new 747, and the AVOD was barely working as well. When it did work, the screen was insanely bright, and it was impossible to adjust the contrast or brightness.

Compared to other airlines' service out of LHR, British Airways' seems to be slipping day by day.

Hmmm, problems with the implementation of AVOD means that BA is slipping how?? Pretty much all airlines have had issues with the implementation of AVOD. And compared to other carriers out of LHR, BA is still among the best of them.


User currently offlineTrekster From , joined Dec 1969, posts, RR:
Reply 6, posted (6 years 11 months 1 week 1 day 13 hours ago) and read 4630 times:

Name one airline that does not have one or 2 teething problems introducing something as new and big as this.

I talk to alot of BA's frequent flies through the work i do, and so far the comments have been very well received. One or 2 have had problems, but are happy with the way it was sorted out. One customer today was over the moon he was able to at last try it on the LHR-JFK route. Said the seats were comfy, being able to finally control the IFE was amazing, and he more then loved the privacy screen.

The nicks will get sorted soon, and i can not wait to try out the service


User currently offlineJaysit From , joined Dec 1969, posts, RR:
Reply 7, posted (6 years 11 months 1 week 1 day 13 hours ago) and read 4618 times:

On flights from London to the US, they're still the best (VS is a close second).

Would you fly AA, NW, UA, US or AI's J Class product to the US from London if you had the choice to fly BA all things being equal?

I sure wouldn't.


User currently offlineDaron4000 From United States of America, joined Mar 2005, 712 posts, RR: 1
Reply 8, posted (6 years 11 months 1 week 1 day 7 hours ago) and read 4430 times:

I'd fly VS in a heartbeat for 1-2-1 seating instead of 2-4-2, an onboard bar, onboard massages, comfortable sleep suits, dine on demand, better IFE, and the amazing Clubhouse, plus the free limo ride to/from the airport! Otherwise, I guess they are not as good as BA. VS is always better than BA.

User currently offlineBA787 From United Kingdom, joined Jun 2006, 2596 posts, RR: 7
Reply 9, posted (6 years 11 months 1 week 1 day 1 hour ago) and read 4310 times:

I've heardf some mixed reports about the new cabin too, mainly where the AVOD is concerned.

Despite this, I still get good reports about the service and food, I think it will just take time to iron out all of the niggles of the new cabin, like it does with ebery other carrier. I think to say service is slipping is a tad unfair, but that said, BA don't have the crystal clear reputattion they used to have.

Quoting ContinentalEWR (Thread starter):
the faux wood trim

I hate the way the airlines think this is attractive. The car industry saw sense and stopped using cheap plastic wood-style materials, they only appear in the medoicre Korean exports we get. There are plenty of light, and cheap woods out there, would it kill them to actually use them. It would make the whole cabin more attractive and ooze a bit of quality


User currently offlineFlyorski From United States of America, joined Dec 2004, 987 posts, RR: 1
Reply 10, posted (6 years 11 months 1 week 1 day 1 hour ago) and read 4297 times:

Quoting BA787 (Reply 9):
I hate the way the airlines think this is attractive. The car industry saw sense and stopped using cheap plastic wood-style materials, they only appear in the medoicre Korean exports we get. There are plenty of light, and cheap woods out there, would it kill them to actually use them. It would make the whole cabin more attractive and ooze a bit of quality

I totally agree. I think it would be much more attractive like that, the fake materials they often use are just ugly.........



"None are more hopelessly enslaved, than those who falsly believe they are free" -Goethe
User currently offlineCOEI2007 From Vanuatu, joined Jan 2007, 1912 posts, RR: 5
Reply 11, posted (6 years 11 months 1 week 19 hours ago) and read 4129 times:

Quoting Daron4000 (Reply 8):
I'd fly VS in a heartbeat for 1-2-1 seating instead of 2-4-2, an onboard bar, onboard massages, comfortable sleep suits, dine on demand, better IFE, and the amazing Clubhouse, plus the free limo ride to/from the airport! Otherwise, I guess they are not as good as BA. VS is always better than BA.

This is how VS and BA survive. Some like BA, some like VS. I'm gonna try VS to MCO next March. I'd try BA, but I'd need to be sure i'll get the new Club World! Plus with VS, I get CO mileage!


User currently offlineViscount724 From Switzerland, joined Oct 2006, 24080 posts, RR: 22
Reply 12, posted (6 years 11 months 6 days 10 hours ago) and read 3815 times:

Quoting BA787 (Reply 9):
There are plenty of light, and cheap woods out there, would it kill them to actually use them. It would make the whole cabin more attractive and ooze a bit of quality

I'm guessing it would be difficult to make real wood meet the strict fire-resistance standards required for all materials used in aircraft interiors.


User currently offlineThereAndBack From Turkey, joined Aug 2005, 699 posts, RR: 4
Reply 13, posted (6 years 11 months 6 days 10 hours ago) and read 3786 times:

What does it look like?

User currently offlineBAStew From Australia, joined Sep 2006, 1023 posts, RR: 2
Reply 14, posted (6 years 11 months 5 days 21 hours ago) and read 3579 times:

There have been some teething issues with some areas of the new cabin. These affect the first aircraft that received the new Club cabin.

I guess whether your like the new cabin or not is a question of personal taste. But the overwhelming majority DO prefer it to the old setup.

The latest Global Performance Monitor (GPM) results for the new cain came in last month. This is an in-depth survey issued to a number of passengers on every BA flight. Any gold or silver card holders i'm sure will be sick to death of the things!

Here are the results for the old cabin Vs the new cabin (termed 'B747 stretch' internally for some reason!).

ITEM Increase in points for new (stretch)/current over old cabin
Seat Comfort 18
Personal Space 18
Cabin interior 17
Likelihood to recommend BA 12
Storage Space 11

There have been teething problems. These centre around AVOD, the footstool breaking and the IFE screens flopping.

The AVOD is being looked into by the software manufacturer. Ironically it worked perfectly on the 767 where it was first introduced, but experiencing problems on the jumbo.

The footstool breaking is a matter or urgency within BA at the moment as any seat with a broken/unstowable footstool must be blocked off for safety reasons. New parts are being installed to counter this.

IFE screens flopping, a design flaw. are being addressed.



Quoting ContinentalEWR (Thread starter):
the faux wood

No, it's real walnut  bigthumbsup 

Quoting Daron4000 (Reply 8):
I'd fly VS in a heartbeat for 1-2-1 seating instead of 2-4-2, an onboard bar, onboard massages, comfortable sleep suits, dine on demand, better IFE, and the amazing Clubhouse, plus the free limo ride to/from the airport! Otherwise, I guess they are not as good as BA. VS is always better than BA.

Read some pax reviews of Upper on airlinequality.com. Makes very interesting reading.

Quoting ContinentalEWR (Thread starter):
The planes look worn and a bit tired, and the cabin isn't inviting at all.

In the refit the seats, galley area, main bulkhead feature and carpets were replaced. The lockers and cabin sidewalls were not. And most suprisingly (and dis-appointingly) the WC's did not receive an overhaul either. Apparently this was going to stay that way, but many complains regarding the WC's must have been received as it has now been signed off by the board to re-furb the loos.


User currently offlineRivet42 From United Kingdom, joined Aug 2005, 818 posts, RR: 1
Reply 15, posted (6 years 11 months 5 days 21 hours ago) and read 3534 times:

Quoting BAStew (Reply 14):
The latest Global Performance Monitor (GPM) results for the new cain came in last month. This is an in-depth survey issued to a number of passengers on every BA flight. Any gold or silver card holders i'm sure will be sick to death of the things!

Oh, yes, I've done so many of those, even when traveling non-rev!

The trouble is, the form is so comprehensive, there is such a great temptation to just run through it and tick 'ok' to everything, (although I've never done that myself), it actually takes quite a lot of time to think about the answer to every question.

Most disappointingly, I usually add some comments in the space provided and my email address when a contact has been requested, but I've never had any follow-up. I guess there are just too many of the things to process individually, and some data-entry sub-contractor will convert the ticks into the GPM data.

I would be very interested to know what kind of guidence you receive for handing them out - i.e. do you target passengers who you know are less than happy (to give them the opportunity to record their feelings), or do you avoid them, in order to prevent them becoming even more disgruntled...? I know if I don't want to receive one I have to make sure I'm 'busy' when they are being handed out...  Smile



I travel, therefore I am.
User currently offlineDLPMMM From United States of America, joined Apr 2005, 3581 posts, RR: 10
Reply 16, posted (6 years 11 months 5 days 21 hours ago) and read 3489 times:

Is "Club World" class business, first, or "economy+"?

I hate these stupid branding names that don't tell you what class of service you are paying for at a glance. As if I'm supposed to keep track of each airline's particular pet namesfor their premium cabins.


User currently offlineRivet42 From United Kingdom, joined Aug 2005, 818 posts, RR: 1
Reply 17, posted (6 years 11 months 5 days 20 hours ago) and read 3482 times:

... indeed, but it's all about branding, and trying to stand out from the crowd. Years ago BA rebranded business class as 'Club' - i.e. Club Europe, and Club World, and economy as 'Traveller' - i.e. Euro Traveller, World Traveller, and World Traveller Plus.

If you care about the product that you are buying, then you'll find that out, won't you...?  Smile



I travel, therefore I am.
User currently offlineBAStew From Australia, joined Sep 2006, 1023 posts, RR: 2
Reply 18, posted (6 years 11 months 5 days 18 hours ago) and read 3371 times:

Quoting Rivet42 (Reply 15):
I would be very interested to know what kind of guidence you receive for handing them out - i.e. do you target passengers who you know are less than happy (to give them the opportunity to record their feelings), or do you avoid them, in order to prevent them becoming even more disgruntled...?

The forms come onboard the flight with pre-selected seat numbers that we have to give them to. These are spread over all four cabins and include a mix of window, aisle and middle seats. Both sides of the aircraft, front of the cabin, middle and rear.

I know customer services do contact several passengers especially when new products are launched. For example after the 'sleeper service' was launched on east coast - london routes there was a lot more in-depth follow up from customer services to the passenger completing the form. likewise, for those completing the forms on the new 'stretched' aircraft.

But yeah, the forms can definitely be a drag. Especially if you fly regularly and get asked on every flight.


User currently offlineRivet42 From United Kingdom, joined Aug 2005, 818 posts, RR: 1
Reply 19, posted (6 years 11 months 5 days 14 hours ago) and read 3204 times:

Quoting BAStew (Reply 18):
The forms come onboard the flight with pre-selected seat numbers that we have to give them to.

That I didn't know. Has that been a recent thing? Presumably some kind of computer system produces a list of seat numbers... Maybe it needs a bit of intelligence built in to try and avoid asking the same passengers all the time, and skip non-revs (whose opinion is useful, but not necessarily in the same way as fare-paying passengers). I suppose it might not be as straightforward as it sounds, as seat allocation can take place right up until boarding, and if the selection was done in the boarding control system it probably wouldn't have access to frequent flier info (but should be able to determine non-rev's).

Another topic opening up there - sorry for digressing from the subject of the new Club World. I don't see much chance of getting to try the new product any time soon, but I did like the styling of the original flat-bed product, and remain to be convinced that the revamp is an improvement in style, even if it is generally accepted as an improvement in comfort. One thing that you can't not have these days is a comprehensive AVOD system with a decent screen, and that has been long overdue on BA. Therein lies the disadvantage of being first to market with a new product - everyone else copies you, but steps up a level. BA were always going to have to come back with a business bed mark 2 around about now, I just hope it stays ahead of the competition for a while.



I travel, therefore I am.
User currently offlineBaguy From Australia, joined Mar 2006, 544 posts, RR: 1
Reply 20, posted (6 years 11 months 5 days 14 hours ago) and read 3187 times:

My dad was saying the other day that he had been talking to one of his friends (this friend flies longhaul once a week sometimes even twice on BA). He was saying that the new Club World product was so good that not many people were willing to pay First prices anymore so BA were going to rip out the First cabins. Can anybody shed any light on this or is this just a rumour?

BAguy


User currently offlineTrekster From , joined Dec 1969, posts, RR:
Reply 21, posted (6 years 11 months 5 days 13 hours ago) and read 3122 times:

Baguy, thats not true, BA make more money in F then in J on some flights.

F is getting a full refurb soon to make it even better then it currently is.
Of course there will be overlap though, so F may go down a little bit in price or something, but BA will always have F
(of course on the planes that have it)


User currently offlineAussiestu From Australia, joined Mar 2001, 780 posts, RR: 1
Reply 22, posted (6 years 11 months 5 days 12 hours ago) and read 3063 times:

Having just recently done Premium Academy ( a BA course for crew) I can assure you that BA has no intention of ripping out any more First cabins. The relaunch for First is due in 2008 and having seen some basic new designs it looks good. One thing they did say is that there will be less passengers in First. More exclusive and more room. Lets just hope they dont forget the washrooms this time!!!

User currently offlineKeesje From , joined Dec 1969, posts, RR:
Reply 23, posted (6 years 11 months 5 days 12 hours ago) and read 3011 times:

Quoting BAStew (Reply 14):
These centre around AVOD

Is BA still loyal to the Rockwell TES system?

In the past I heading a KLM team pushing through Matsushita / Panasonic for KLM. BA & AF went Rockwell, Lufthansa Matsushita/ (Panasonic) but where whistled back by senior mngt / purchasing they told me.

Panasonic AVOD seems to be stable / reliable at KLM for the 777 and A330. Airlines like SQ, EK and CX use it too.

When I visited Rockwell they had a situation room monitoring reliability of their systems all over the world. Nice guys however I never got a warm feeling about the reliability of their IFE system.


User currently offlineFbgdavidson From United Kingdom, joined Oct 2004, 3697 posts, RR: 28
Reply 24, posted (6 years 11 months 5 days 11 hours ago) and read 2941 times:

Quoting BAStew (Reply 14):
No, it's real walnut   

It doesn't look very real when it is peeling off the corners of the First suites  Wink If you are referring to the wood backlit Speedmarque things in NGCW I've not given them a close enough look...that'd be just too weird  Wink

Quoting ThereAndBack (Reply 13):
What does it look like?


MyAviation.net photo:
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Photo © Fraser Davidson
MyAviation.net photo:
Click here for bigger photo!
Photo © Fraser Davidson



Quoting Rivet42 (Reply 15):
The trouble is, the form is so badly thought out

Fixed  Wink The last time I got one it asked what my most regular cabin of travel was and to just pick one, and one only. Not much good if you fly from continental Europe and connect through LHR/LGW.

Quoting DLPMMM (Reply 16):
Is "Club World" class business, first, or "economy+"?

I hate these stupid branding names that don't tell you what class of service you are paying for at a glance. As if I'm supposed to keep track of each airline's particular pet namesfor their premium cabins.

You don't need to. When booking on BA's website you book 'Business/Club', plus on the drop down it sits between 'Premium Economy' and 'First'. No excuses for booking the wrong cabin.

Quoting Keesje (Reply 23):
Is BA still loyal to the Rockwell TES system?

Yes.



"My first job was selling doors, door to door, that's a tough job innit" - Bill Bailey
25 Boeing77W : This may seem a little random...but are the seats fully adjustable? In the sense that the passenger can set them to any position they want as they can
26 Post contains links Fbgdavidson : This link might be of help: http://www.imagestation.com/4592222/3947913395 The seat itself has several preset options with fine tuning buttons to mak
27 Boeing77W : Cheers, from what I had seen in the photographs and read from websites it didn't look like there were many options to adjust the seat to be "just righ
28 Post contains images Rivet42 : Thanks for quoting me, but I didn't say that! I described the form as 'comprehensive', not 'badly thought out'. I'm not sure why you changed my words
29 BA787 : Thank god lthough its far too hghly polioshed then, hence me thinking it was faux
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