RootsAir From Costa Rica, joined Feb 2005, 4187 posts, RR: 39 Posted (7 years 11 months 1 week 2 hours ago) and read 20371 times:
A few weeks ago I recieved an email about BA's excellent attiude.
It went like this
This scene took place on a BA flight between Johannesburg, South Africa and London, England.
A white woman, about 50 years old, was seated next to a black man. Obviously disturbed by this, she called the air hostess.
"You obviously do not see it then?" she responded.
"You placed me next to a black man. I do not agree to sit next to someone from such a repugnant group. Give me an alternative seat."
"Be calm please," the hostess replied.
"Almost all the places on this flight are taken. I will go to see if another place is available."
The hostess went away and then came back a few minutes later.
"Madam, just as I thought, there are no other available seats in the Economy Class. I spoke to the captain and he informed me that there is also no seats in the Business Class. All the same, we still have one place in the First Class."
Before the woman could say anything, the hostess continued. "It is not usual for our company to permit someone from the Economy Class to sit in the First Class. However, given the circumstances, the captain feels that it would be scandalous to make someone sit next to someone sooooo disgusting."
She turned to the black guy, and said, "Therefore, Sir, if you would like to please collect your hand luggage, a seat awaits you in First Class."
At that moment, the other passengers, who'd been shocked by what they had just witnessed, stood up and applauded.
This is a true story.
Is this a true story or just a promotion for BA
A man without the knowledge of his past history,culture and origins is like a tree without roots
Source is first hand on a flight from South Africa. The white passenger didn't quite say the words quoted in the article, but discretely said to the my colleague that she didn't want to be seated next to a black "smelly" man, and she should be upgraded for the trauma!
The crew member proceeded to speak to the CSD and upgraded the black man, to the total shock of the white woman. Oh, and it was a Club World upgrade, not First...
This flight was in January 2005. Whilst I can't certify the story of this thread refers to this example, I can tell you my example a true story. I'm sure this kind of stories can be found all around the world, from all airlines!
B707Stu From United States of America, joined Feb 2005, 918 posts, RR: 4
Reply 13, posted (7 years 11 months 1 week 1 hour ago) and read 19972 times:
I'm not sure this is a true story but I can tell you one similar from a TWA LHR-JFK flight I was on in 1980 that was very similar. There was a group of South African men in economy. I was in "Ambassador Class." There was a black flight attendant serving economy. The South African men refused to be served by her, who, by the way, was not only beautiful but a charming young lady.
I heard a commotion in the back of the plane. The purser went to the rear and told the "gentlemen" that they were now in the "USA" as a result of being on board TWA (RIP) and their behavior was unacceptable. The purser had the flight attendant moved to first class so she wouldn't receive any further harassment. I'm not sure if the "gentlemen" ended up eating or not but it got loud back there.
I was proud to be American that day because the Ambassador and First Class cabins applauded the flight attendant when she came up. I couldn't believe what I witnessed. Oh, police met the 747 at JFK.
StealthZ From Australia, joined Feb 2005, 5814 posts, RR: 43
Reply 14, posted (7 years 11 months 6 days 23 hours ago) and read 19601 times:
I am going with the urban myth on this one, I have been hearing this story almost word perfect except for the airline name periodically in emails or humour websites for at least as long as I have had internet access and that would be early 1993... perhaps even earlier on CompuServe
Perhaps similar things occour but this story as written has been around for many years....
A bit like the USN Aircraft carrier and the light house..
[Edited 2007-05-18 14:55:55]
If your camera sends text messages, that could explain why your photos are rubbish!
BeechNut From Canada, joined Apr 2004, 745 posts, RR: 10
Reply 18, posted (7 years 11 months 6 days 19 hours ago) and read 17902 times:
Sounds like urban legend to me.
But I did have a similar experience, that happened to me and my wife (who at the time was my GF, this is 20+ years ago).
We were flying home from a holiday in the UK. I was travelling on points and she on a paid ticket. I could only get a seat in business class, she obviously paid for a cheapo ticket. This was on Air Canada, on a 747 Combi. Anyway, when boarding I politely asked the steward if it would at all be possible for my wife to upgrade to business, and if not, would he mind if I put my wife up in business and I took her seat in coach? It had worked on the outbound flight, and my wife was upgraded.
The steward was very brusque and busy and more or less brushed me off. Meanwhile, once off the ground, a very haughty & arrogant businessman from shall we say one of the Old World countries, came up and demanded that the steward upgrade him to business class immediately as it was beneath his station to sit in coach.
At which point the steward informed the gentleman that business class was full, then he came up to me and said, very politely: "sir, remind me again which seat your wife is occupying in coach?" I gave him her seat number, and he made a very splashy show of walking back to coach, asking my wife to retrieve her belongings, and walking her up to business class right under the nose of Mr. Special. Full indeed!
I have always held, that even in the most extenuating circumstances, treat cabin crew and gate attendants in the manner you would like to be treated. The result for me has often been a treat! I have had free upgrades, cockpit rides (back in the pre-9-11 days), during weather delays been bumped up past complainers on the standby list, etc. I remember one occasion when a potent line of thunderstorms through YYZ and Rapidair flights into chaos.
One very irate man was demanding that the airline fly immediately and that he have the first seat on the next flight. I was behind him in line while he berated the gate agent and the gate agent patiently explained that the backlog would be cleared on a first-come, first-served basis (or rather in the same order sequence as his original flight) as soon as aircraft became available. I intervened and said that there was no need to abuse the gate agent for the status of the weather, and that I myself was a pilot and that indeed the conditions were too dangerous to fly, so he should just be patient like the rest of us. Then when it was my turn I said smilingly and jokingly to the agent "I guess I'll be here for a while, just let me know my standby number and I'll go grab a bite to eat", and the reply was "you're confirmed on the next flight out, sir, should be leaving momentarily we're just resuming ops".
Ken777 From United States of America, joined Mar 2004, 8615 posts, RR: 9
Reply 19, posted (7 years 11 months 6 days 19 hours ago) and read 17672 times:
FAs understand people more than we realize.
I was an enlisted man in the Navy in the 60s (and low on even that scale - just a 3 stripe seaman at the time) when I got a standby seat on a flight home for leave. After sitting down a Naval officer came and (clearly unhappy) sat down next to me. When I smiled and said "good afternoon, Sir" he wouldn't even speak - just a nod of his head. I had dreams of keeping the SOB miserable the entire flight when the FA came to me and said "the passenger whose seat you filled has arrived - would YOU mind moving to First?" No hesitation on my part, but I did smile at the SOB and told him to have a nice flight.
No doubt in my mind that the FA saw the situation I was in and took as much pleasure in moving me up as I did in the upgrade.
1stfl94 From United Kingdom, joined May 2006, 1455 posts, RR: 0
Reply 20, posted (7 years 11 months 6 days 19 hours ago) and read 17647 times:
Have a heard a few airlines mentioned like this, BA, Air New Zealand and SAA used. It's a bit like the story where someone asks the airline staff 'do you know who I am?', followed by the response 'we have a gentleman who does not know who he is!'
ChiGB1973 From United States of America, joined Mar 2004, 1623 posts, RR: 1
Reply 21, posted (7 years 11 months 6 days 19 hours ago) and read 17415 times:
Quoting AlanUK (Reply 10): The white passenger didn't quite say the words quoted in the article, but discretely said to the my colleague that she didn't want to be seated next to a black "smelly" man, and she should be upgraded for the trauma!
If the white person had just left out the "black." What a moron.
I would have wanted to change seats if someone beside me smelled.
Airtrainer From Belgium, joined Aug 2003, 1561 posts, RR: 11
Reply 22, posted (7 years 11 months 6 days 19 hours ago) and read 17246 times:
It has been discussed a few times on the forum, but I thought it was on a SA flight... I don't know if this story is true but it has to be the best aviation story I've heard, hats off for the F/A and the captain !!!
HangarRat From United States of America, joined Jul 2005, 633 posts, RR: 0
Reply 23, posted (7 years 11 months 6 days 18 hours ago) and read 16655 times:
Last summer on a DL flight from Sao Paulo to JFK, I witnessed a little bit of theatre similar to that described in the BA story at the start of the thread, although, without the racial overtones.
My fiancee and I had snagged a pair of overwing exit seats on the 763 and were settling in for the flight. I was watching a gentleman obviously pleased that he had a center row of three seats to himself adjusting the arm rests and trying to figure out how he could get comfortable lying down. The FA showed up with a young Brazilian woman to seat her in that row and the man sitting there started making a loud fuss, acting as though he was entitled to three seats just because they were empty when he sat down.
The FA took the young woman up to business or first, and everyone around us gave a little cheer.