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BA 461 MAD - LHR Via Nice  
User currently offlineDigbyDude From Spain, joined Feb 2007, 28 posts, RR: 0
Posted (7 years 1 month 4 weeks 1 day 11 hours ago) and read 3106 times:

Hi All,

Flew on the BA 461 Madrid to LHR last night (28th May) only to find that BA management had decided to send it to Nice to pick stranded passengers and then on to Heathrow. This add an additional 2:20 hours to a normal 2 hour flight.

Anyone know anymore as to why such a strange decision came about, disrupting another flight etc.....

The 752 was full of some very unhappy passengers, I reckon most would have contacted BA this morning to complain.

Thanks,

A.

20 replies: All unread, jump to last
 
User currently offlineLGW From , joined Dec 1969, posts, RR:
Reply 1, posted (7 years 1 month 4 weeks 1 day 11 hours ago) and read 3052 times:

Operate MAD-LHR via NCE (which can't have been full if it stopped in NCE) to pick up stranded passengers or get a crew in off standby, find a spare aircraft and fly LHR-NCE empty to pick up the NCE passengers, not really a hard decision.

User currently offline7LBAC111 From United Kingdom, joined Jul 2004, 2566 posts, RR: 35
Reply 2, posted (7 years 1 month 4 weeks 1 day 10 hours ago) and read 2960 times:

Quoting DigbyDude (Thread starter):
The 752 was full of some very unhappy passengers, I reckon most would have contacted BA this morning to complain.

And had it been the same passengers stranded in NCE, they'd have been the first to complain that an aircraft flying overhead wasn't diverted.

This isn't a strange decison at all - an unpopular one maybe, but a necessary one to maintain the operation with minimal impact.

You're damned if you do, and damned if you don't.

7L



Debate is what you put on de hook when you want to catch de fish.
User currently offlineAirxliban From Lebanon, joined Oct 2003, 4506 posts, RR: 53
Reply 3, posted (7 years 1 month 4 weeks 1 day 10 hours ago) and read 2940 times:

An extra 2 hours 20 minutes on a BA 757-200 for free? An extra chance to roll down the runway RB211s at full thrust on a takeoff roll? Count me in! Hardly 10 of the beauties left in their fleet!


PARIS, FRANCE...THE BEIRUT OF EUROPE.
User currently offlineDigbyDude From Spain, joined Feb 2007, 28 posts, RR: 0
Reply 4, posted (7 years 1 month 4 weeks 1 day 9 hours ago) and read 2852 times:

Quoting 7LBAC111 (Reply 2):
And had it been the same passengers stranded in NCE, they'd have been the first to complain that an aircraft flying overhead wasn't diverted.

I understand your point, but Nice is not exactly below on the MAD-LHR route, it was quite a diversion !! Even the captain stated that in his 16 years of flying he hadn't been asked to take such a diversion for this reason.

Quoting Airxliban (Reply 3):
An extra 2 hours 20 minutes on a BA 757-200 for free? An extra chance to roll down the runway RB211s at full thrust on a takeoff roll? Count me in! Hardly 10 of the beauties left in their fleet!

Even though I was pretty upset at arriving at London at 22:30 instead of 19:50, I have to to admit the take off from Nice was pretty cool, really felt the power of those engines !!!  Wink

I believe there is 13 left in the BA fleet, and I have almost flown on them all in the last 18 months !

Adam


User currently offlineAisak From Spain, joined Aug 2005, 762 posts, RR: 10
Reply 5, posted (7 years 1 month 4 weeks 1 day 9 hours ago) and read 2852 times:

Quoting Airxliban (Reply 3):
An extra 2 hours 20 minutes on a BA 757-200 for free?

free???? Hardly. You have paid a fair amount of money to get from MAD to LHR nonstop. Not to mention the delay caused by the "little" de-tour. NCE is not precisely between MAD and LHR..... If you are supposed to land at 19.50 and you end up landing at 22.10 with an onward connection, that makes you the stranded passenger

[Edited 2007-05-29 16:50:44]

User currently offlineStarGoldLHR From Heard and McDonald Islands, joined Feb 2004, 1529 posts, RR: 1
Reply 6, posted (7 years 1 month 4 weeks 1 day 9 hours ago) and read 2835 times:

Quoting Aisak (Reply 5):
If you are supposed to land at 19.50 and you end up landing at 22.10 with an onward connection it makes you the stranded one

If the MAD wasnt full your lucky they didnt canel it and fly the 757 empty to NCE.
You could have been flying today on IB instead.



So far in 2008 45 flights and Gold already. JFK, IAD, LGA, SIN, HKG, NRT, AKL, PPT, LAX still to book ! Home Airport LCY
User currently offlineMusapapaya From United Kingdom, joined Apr 2004, 1076 posts, RR: 0
Reply 7, posted (7 years 1 month 4 weeks 1 day 9 hours ago) and read 2835 times:

Write to BA and see what they reply. I am sure that this could be handle more professionaly.


Lufthansa Group of Airlines
User currently offlineEk036 From Australia, joined Apr 2007, 16 posts, RR: 0
Reply 8, posted (7 years 1 month 4 weeks 1 day 9 hours ago) and read 2819 times:

Quoting StarGoldLHR (Reply 6):
If the MAD wasnt full your lucky they didnt canel it and fly the 757 empty to NCE.
You could have been flying today on IB instead.


Haha that was the funniest thing I've read today!!


User currently offline7LBAC111 From United Kingdom, joined Jul 2004, 2566 posts, RR: 35
Reply 9, posted (7 years 1 month 4 weeks 1 day 8 hours ago) and read 2718 times:

Quoting Musapapaya (Reply 7):
I am sure that this could be handle more professionaly

You are? Please - elaborate on how this difficult situation could have been handled better.

7L



Debate is what you put on de hook when you want to catch de fish.
User currently offlineMusapapaya From United Kingdom, joined Apr 2004, 1076 posts, RR: 0
Reply 10, posted (7 years 1 month 4 weeks 1 day 6 hours ago) and read 2595 times:

Quoting 7LBAC111 (Reply 9):
You are? Please - elaborate on how this difficult situation could have been handled better.

Though it may be expensive, ferry a plane to NCE to pick up those stranded. It is always better to upset as few people as possible. As BA is such a big airline, what they should do is to take what they have available at LHR to NCE, and get the stranded home asap. What they did now definitely upset both the passengers from NCE and MAD. I hope this makes sense to you 7L.



Lufthansa Group of Airlines
User currently offlineTristarSteve From Sweden, joined Nov 2005, 3977 posts, RR: 34
Reply 11, posted (7 years 1 month 4 weeks 1 day 5 hours ago) and read 2545 times:

Quoting Musapapaya (Reply 10):
Though it may be expensive, ferry a plane to NCE to pick up those stranded

BA was short of aircraft yesterday. There was a B767 tech in ATH, which is still there, and one delayed Tech overnight in Moscow. This meant that the afternoon NCE flight was operated by the spare B757 instead of a B767, which meant they had pax stuck in NCE.
Also the afternoon ARN flight was operated by a B777.


User currently offlineA340600 From United Kingdom, joined Aug 2003, 4105 posts, RR: 51
Reply 12, posted (7 years 1 month 4 weeks 1 day 4 hours ago) and read 2465 times:

Quoting StarGoldLHR (Reply 6):
If the MAD wasnt full your lucky they didnt canel it and fly the 757 empty to NCE.
You could have been flying today on IB instead.

 rotfl 

Quoting Musapapaya (Reply 10):
Though it may be expensive, ferry a plane to NCE to pick up those stranded. It is always better to upset as few people as possible. As BA is such a big airline, what they should do is to take what they have available at LHR to NCE, and get the stranded home asap. What they did now definitely upset both the passengers from NCE and MAD. I hope this makes sense to you 7L.

I think their decision was much better, pretty good one really considering the situation and much cheaper and easier than ferrying a plane out there.



Despite the name I am a Boeing man through and through!
User currently offlineScrubbsYWG From Canada, joined Mar 2007, 1495 posts, RR: 0
Reply 13, posted (7 years 1 month 4 weeks 1 day 4 hours ago) and read 2452 times:

could this have been some VIPs or such for the cannes film festival or the grand prix?

User currently offlineDigbyDude From Spain, joined Feb 2007, 28 posts, RR: 0
Reply 14, posted (7 years 1 month 4 weeks 14 hours ago) and read 2278 times:

Thanks as always Tristar Steve.

I now understand why the slightly odd decision to re route my flight was made, the chain of events that led up to it.

With the Cannes festival on etc... I guess getting the stranded passengers into Hotels was going to be a challenge, so we went and picked em up....

Adam


User currently offlineSpeedbirdie From United Kingdom, joined May 2006, 915 posts, RR: 52
Reply 15, posted (7 years 1 month 4 weeks 12 hours ago) and read 2190 times:

Quoting TristarSteve (Reply 11):
and one delayed Tech overnight in Moscow.

Please tell me when this service went tech? I was in Moscow over night and didnt hear about it or see it.



Never give up..
User currently offline7LBAC111 From United Kingdom, joined Jul 2004, 2566 posts, RR: 35
Reply 16, posted (7 years 1 month 4 weeks 12 hours ago) and read 2177 times:

Quoting Musapapaya (Reply 10):
I hope this makes sense to you 7L.

None whatsoever, as both from a business perspective and as an employee of the service industry.

Your suggestion that they should take aircraft and fly it at great expense to NCE, empty, shows nothing but vain ignorance. The cost of compensating the pax affected at NCE is likely to be far less than ferrying an empty aircraft. Given that the 752 wasn't full, was able to make a small diversion, and 'rescue' these pax shows great initiative by the flight planners. And now we know the bigger picture due to lack of aircraft at LHR too.

If it was me stranded in NCE, and knowing BA overfly (or fly close by) large parts of Southern Europe enroute to Heathrow, I'd be chuffed to bits BA did this. If I was on the diverted flight, I'd be a bit annoyed certainly, but I would like to think I understood their reasons. Nobody on that NCE flight will complain too much, and I guarantee only a small number of pax on the MAD flight do.

So, Masapoo-wotsit, it makes no sense to me, (or others for that matter)

Quoting A340600 (Reply 12):
I think their decision was much better, pretty good one really considering the situation and much cheaper and easier than ferrying a plane out there.

 checkmark 

7L



Debate is what you put on de hook when you want to catch de fish.
User currently offlineCornish From United Kingdom, joined Feb 2005, 8187 posts, RR: 54
Reply 17, posted (7 years 1 month 4 weeks 12 hours ago) and read 2163 times:

Quoting 7LBAC111 (Reply 16):
If it was me stranded in NCE, and knowing BA overfly (or fly close by) large parts of Southern Europe enroute to Heathrow, I'd be chuffed to bits BA did this. If I was on the diverted flight, I'd be a bit annoyed certainly, but I would like to think I understood their reasons. Nobody on that NCE flight will complain too much, and I guarantee only a small number of pax on the MAD flight do.

Added to which if I was on the MAD flight I'd like to think that BA's actions sugges tthat if ever i was in a situation where I had a flight cancelled, BA might do the same thing again with another flight and pick me up when i was stranded.



Just when I thought I could see light at the end of the tunnel, it was some B*****d with a torch bringing me more work
User currently offlineTristarSteve From Sweden, joined Nov 2005, 3977 posts, RR: 34
Reply 18, posted (7 years 1 month 4 weeks 10 hours ago) and read 2082 times:

Quoting Speedbirdie (Reply 15):
Please tell me when this service went tech? I was in Moscow over night and didnt hear about it or see it.

Sorry, I am at home now
I think it went tech in DME on Sunday morning, and was still there Tue night. G-BNWZ I think.

Also remember Mon was a bank holiday in the UK, the end of the Cannes film festival, and the Monaco F1 on Sunday.
To add to the confusion there was some sort of ATC problem at NCE.
Also the Swedish SAS strike meant that flights to ARN were overbooked so they couldn't downgrade the ARN B767 as usually happens.
Just glad I was not in OPS control having to find aircraft!
I was at ARN, pleasantly surprised to see a 3 class B777 turn up, which was completely full both ways.


User currently offlineNcelhr From Vatican City, joined Jul 2006, 357 posts, RR: 0
Reply 19, posted (7 years 1 month 4 weeks 7 hours ago) and read 1999 times:

I was in NCE on the day and say the 2 BA 752s parked side by side. (one on the airbridge and the MAD flight with stairs)
Monday was the busiest day of the year in NCE. Add a small problem with the weather (extra windy) and all flights out of NCE were delayed due to traffic restrictions - the airport operated on a strict slot basis over the week-end.

The 763 was fully booked (and overbooked actually). It went tech so a spare 752 left for NCE. Problem is that you can't fit all the 763 passengers into the 752 - so they decided to divert the MAD flight to pick up all remaining passengers.

I suspect that they couldn't do a tech swap for a 777 because not correct config to carry as many passengers as a Euro config 767. (I am just guessing here - please correct me if I am wrong) or other reason is the timing to find a 777...

That day must have been a nightmare for BA... Either way, they lose. Trouble is the NCE-LHR flight might have been full of journalists etc. so bigger chance of a real PR failure...


User currently offlineTristarSteve From Sweden, joined Nov 2005, 3977 posts, RR: 34
Reply 20, posted (7 years 1 month 4 weeks 4 hours ago) and read 1927 times:

Quoting Ncelhr (Reply 19):
suspect that they couldn't do a tech swap for a 777 because not correct config to carry as many passengers as a Euro config 767. (I am just guessing here - please correct me if I am wrong) or other reason is the timing to find a 777...

Yes the 4 class B777 only carry about 230 pax against a B767 252pax.
However the 3 class B777 carry about 280 pax so are a good substitute for a B767, but the only one available was on its way to ARN.


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