"Leaders of the Northwest Airlines pilots union gave the airline's executives a vote of "no confidence" on Friday and plan to carry that message directly to the company's board of directors....."
Specifically, the pilots criticized top management for creating a pilot staffing shortage this summer, which they contend will lead to canceled flights or other schedule disruptions. "The net impact of management's decisions will be a loss of passenger goodwill and a loss of revenue," the pilots said in their resolution.
NWA needs to get rid of Steenland. This company can not continue to compete in this cut throat market with such inner company turmoil. No matter what one thinks of Steenland and his ability, he should step down as leader of the company. NWA needs to mend itself and focus on competing in the market. Managment and labor need to work together. They will never be able to do this with Steenland. He should go, for the sake of the company.
I think employees must hate Steenland so much they may be in favor of a merger just to get rid of him.
AirRyan From United States of America, joined Mar 2005, 2532 posts, RR: 5
Reply 3, posted (7 years 7 months 2 weeks 18 hours ago) and read 6949 times:
I used to work at NW and now work for WN - Steenland and his cronies were a big reason why I left - you want to talk about the best airline CEO's in the US, it's amazing how much better GK is than Steenland on so many levels yet is compensated at a fraction that of any other US airline CEO.
AirframeAS From United States of America, joined Feb 2004, 14150 posts, RR: 24
Reply 4, posted (7 years 7 months 2 weeks 18 hours ago) and read 6934 times:
I cannot believe in the last 5-7 years that NWA has been draining itself down the tubes. I am shocked and dismayed how the execs have handled this situation. They need to go and let others step in and take over. I remember flying on them in 1998/1999 as a non-rev and was completely impressed (LOVED the D10!!!!) with everything they had to offer. The employees looked happy to be there.
NWA needs Bethune to come in and take over, turn it around. That will save NWA's face! But thats just me.
A Safe Flight Begins With Quality Maintenance On The Ground.
Floris From Netherlands, joined Jun 2003, 243 posts, RR: 0
Reply 5, posted (7 years 7 months 2 weeks 12 hours ago) and read 6774 times:
Is this "Steenland" and his team the same management that brilliantly outsmarted the striking mechanics? If so, they have my full support. Most of the time, when employees are whining, management is doing something that is best for the company in the long run anyway.
MattMSP767 From United States of America, joined Oct 2005, 118 posts, RR: 0
Reply 6, posted (7 years 7 months 2 weeks 11 hours ago) and read 6759 times:
If the pilots are that unhappy with the way the company is being run, then they should quit and go work for an airline in which they believe they will be happy with. If it's about money and jobs, then they shouldn't complain as they and all the other union groups have approved their contracts that they are currently working under.
You cannot shoot yourself in the foot and blame someone else.
0NEWAIR0 From United States of America, joined May 2007, 939 posts, RR: 0
Reply 7, posted (7 years 7 months 2 weeks 11 hours ago) and read 6749 times:
I saw that one coming. Just about everyone in the company has a problem with Doug since he took that $26 mil; however, the problem isn't necessarily Doug himself. One problem is that the airline is being run by accountants and not flight operations. To an accountant you can add planes/flights/people in a matter of seconds with a few clicks of the mouse. In actuality it takes months (6 or more) for a fleet to ramp up (training and operations wise) and thats for an established fleet. For the 787 the ramp up time should be even longer.....
"The future belongs to those who believe in the beauty of their dreams."
Davescj From United States of America, joined Jun 2007, 2307 posts, RR: 0
Reply 10, posted (7 years 7 months 2 weeks 10 hours ago) and read 6692 times:
hmmmm....the Pilots don't like NW mgmt, we know that mechanics have had LONG time issues with it......not sure about FA's, but customers aren't too happy either.....think the Board of NWA might get the message and no confidence him out?
N801NW From United States of America, joined Jul 2004, 744 posts, RR: 1
Reply 11, posted (7 years 7 months 2 weeks 9 hours ago) and read 6682 times:
Quoting Davescj (Reply 10): .think the Board of NWA might get the message and no confidence him out?
Let's look at this from the view of the BoD. The creditors of the pre-bankruptcy NWA are now the shareholders of the "new" NWA. The board basically represents those shareholders and they did pretty well considering that the company was possibly on the verge of liquidation in the Fall of 2005. Secured creditors ended up being paid in full (100%) and unsecured creditors should receive 70-80% back. Most Ch. 11 cases result in pennies on the dollar being paid back. Personality vices or vitrues aside, you can say Doug Steenland has done pretty well for the BoD of NWA.
Xbraniffone From United States of America, joined Feb 2006, 80 posts, RR: 0
Reply 13, posted (7 years 7 months 2 weeks 3 hours ago) and read 6533 times:
Quoting N801NW (Reply 11): Personality vices or vitrues aside, you can say Doug Steenland has done pretty well for the BoD of NWA.
I agree from the BOD point of view. However the current atmoshphere in NWA can not sustain business and customers will eventually start going to competitors because they will get tired of the bad attitude of the employees. That's it. Gone is the "support the home town business." So, the argument would be, "if the employees don't like it, they can leave." But that's old school thinking. A business has to have a fairly content employee base to be a good company espeically a business that counts on good customer service. You can not compete in this cut throat market and have the employee base very very unhappy. That's the reality. The only reason the MSP and DET popuplation support NWA is because of FF miles. Time will take it's toll, customers will go to competitors and then shareholders will moan and complain and the BOD will moan and complain about market share loss and I for one will say, "I told you so."
It's not about "if Steenland did a good job or not," it's about the company remaining viable in the marketplace. You can not remain a viable company with such a fractured structure. It doesn't work that way anymore.
Flighty From United States of America, joined Apr 2007, 8845 posts, RR: 3
Reply 14, posted (7 years 7 months 2 weeks 3 hours ago) and read 6508 times:
He's just not a folksy guy that anybody likes. Maybe he is very smart. The BK went fine. Overcoming the mechanic's strike took balls of steel, just a legendary performance, stunning. But the employees are weary of him. Why not bring in someone new, what harm would it bring?
Bobnwa From United States of America, joined Dec 2000, 6562 posts, RR: 8
Reply 15, posted (7 years 7 months 2 weeks 3 hours ago) and read 6491 times:
Quoting Flighty (Reply 14): He's just not a folksy guy that anybody likes. Maybe he is very smart. The BK went fine. Overcoming the mechanic's strike took balls of steel, just a legendary performance, stunning. But the employees are weary of him. Why not bring in someone new, what harm would it bring?
The trouble is that it is up to the BOD to bring in someone new and the BOD thinks he did a great job with the bankruptcy. I also agree that NWA needs new top leadership to get the company going in the right direction. All the pieces are in place to have a great company.
That being said, one also has to realize that what the pilots want is not necesarily the best thing for the company. The NWA pilots (or any other airlines pilots) will not be happy until they are making the highest pilot wages in the industy. It is the aim of ALPA to keep raising the bar as each airline contract becomes due. When the pilots had a say in running UA not so long ago they nearly drove it into the ground.
NorthwestEWR From United States of America, joined Oct 2004, 543 posts, RR: 3
Reply 17, posted (7 years 7 months 2 weeks 2 hours ago) and read 6433 times:
I don't know about you but all the NWA employees I've experienced have been great, they're bringing me back to NWA not pushing me away. If anything they're the nicest employees that I've experienced in this business. ( Except maybe Midwest. )
Steenland did an excellent job in BK and I see the new NWA turning around, what sources do you have to show that it's going down the tubes / " STILL barely hanging on " Last I heard their load factor was the highest in the industry and they were making money.
Every crew memeber I come across, every time I go over to them to get a jumpseat or anything else for that matter. I talk to the employees. I am in the industry and I experinced what an airline in bankruptcy is like in not one case but two cases. Seenland treats his employees like dog shit in the mud. You can only kick a dog soo many times before that dog will bit back and it is not over yet. I can tell you that with certainty. Oh and lets not forget the shams in that airlines regional departments as well.
There is plenty of room for Gods animals, right next to the mashed potatoes!
AviatorTJ From United States of America, joined Jul 2003, 1838 posts, RR: 6
Reply 21, posted (7 years 7 months 2 weeks 1 hour ago) and read 6364 times:
Quoting Xbraniffone (Reply 13): However the current atmoshphere in NWA can not sustain business and customers will eventually start going to competitors because they will get tired of the bad attitude of the employees.
Since when do customers buy tickets based on experience? As long as NWA has the lowest price (and that price remains profitable) the planes will fill themselves. Ousting the CEO won't change the face of the company overnight.
Floridaflyboy From United States of America, joined Jun 2006, 2018 posts, RR: 1
Reply 22, posted (7 years 7 months 2 weeks 1 hour ago) and read 6360 times:
Quoting Bobnwa (Reply 15): The trouble is that it is up to the BOD to bring in someone new and the BOD thinks he did a great job with the bankruptcy.
I agree and understand your point there, but traditionally, there have been different people for different times. The board of directors should probably consider that while Steenland may have been the man for the job of handling their difficult bankruptcy, it's time for the mending to begin, and he absolutely may not be the man for that job.
Says pretty much all I have to say on the subject of 'good will' and customers.
As an aside, I was somewhat discomforted by the lack of familiarity with the aircraft the cabin crew had on my last DTW-CLE flight -- "Anyone know where the oxygen masks are?" (for the safety demo) "Oh, so that's where they put our lunch on these planes" -- "So, which seat am I suposed to sit in?" "Are we suposed to bring the carts out for the service?" "Do you remember how many exits there are?" -- the crew was completely professional, and very appologetic I just found it odd that they weren't more famailiar with the configuration of the aircraft
CO Is My Airline of Choice || Baggage Claim is an airline's last chance to disappoint a customer || Next flts in profile