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AA Reservations Questions  
User currently offlineBh4007 From United Kingdom, joined Jun 2005, 239 posts, RR: 0
Posted (7 years 2 months 4 weeks 1 day 6 hours ago) and read 2075 times:

I booked MAN-ORD-LAX today on AA.com and am trying to manage the reservation and have a few questions.

The availability of seats (on the seat map) on the return ORD-MAN (Flight 54 - Sep 1st) shows no window seats.
They are essential for us - would it be worth calling AA and see what they can do or is requesting them at check-in a better bet? I read that they hold a range of seats (exit, window etc..) to meet the needs of all passengers at check-in.

Also, the outbound MAN-ORD-LAX shows the MAN-LAX and LAX-ORD segments as having the same flight number (flight 55) and same equipment. Excuse my ignorance on connections, but does this mean that I do not have to change planes or check-in again at ORD?

Thanks in advance,
bh4007

7 replies: All unread, jump to last
 
User currently offlineMEACEDAR From Lebanon, joined Oct 2006, 753 posts, RR: 0
Reply 1, posted (7 years 2 months 4 weeks 1 day 6 hours ago) and read 2066 times:

Quoting Bh4007 (Thread starter):
Also, the outbound MAN-ORD-LAX shows the MAN-LAX and LAX-ORD segments as having the same flight number (flight 55) and same equipment. Excuse my ignorance on connections, but does this mean that I do not have to change planes or check-in again at ORD?

If you check in with AA in MAN, then they should check your bags and the passengers all the way to their final destination. You would have to change planes, they are the same flights, same type of plane, but different gates.

Look at expedia.com for gate arrival/departure. American Airlines flight # 55 is MAN-ORD arriving at gate M1, then ORD-LAX departing at gate H15.


In regards to the window seats and whatnot, I would check when you arrive at the airport because, airlines tend to block some seats to view online or even on the phone.


User currently offlineManchesterMAN From United Kingdom, joined Sep 2003, 1228 posts, RR: 1
Reply 2, posted (7 years 2 months 4 weeks 1 day 6 hours ago) and read 2049 times:

Quoting Bh4007 (Thread starter):
They are essential for us - would it be worth calling AA and see what they can do or is requesting them at check-in a better bet? I read that they hold a range of seats (exit, window etc..) to meet the needs of all passengers at check-in.

They won't be able to help you if you call them now but if you do an online check-in you should be able to snag a window seat. Also keep a very regular check on the seat maps. People change their flights and change their seats all the time. If you keep checking there is a very high liklihood that window seats will become available. Happens to my on United all the time but a window always seems to become available at some point before departure.

Quoting Bh4007 (Thread starter):
Also, the outbound MAN-ORD-LAX shows the MAN-LAX and LAX-ORD segments as having the same flight number (flight 55) and same equipment. Excuse my ignorance on connections, but does this mean that I do not have to change planes or check-in again at ORD?

Your bags will be checked through to LAX but you will have to pick them up at ORD, carry them through customs and then drop them back onto the baggage belt the other side of customs. You will need to change planes and travel landside from T5 to T3 and it probably won't be the same aircraft (it may not even be the same aircraft type). Using the same flight number is just something US carriers do so they can market MAN-LAX as a direct service.

[Edited 2007-06-28 14:26:05]


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User currently offlineLincoln From United States of America, joined Nov 2004, 3887 posts, RR: 8
Reply 3, posted (7 years 2 months 4 weeks 1 day 4 hours ago) and read 1998 times:

I'm going to sound like an annoying prick (and I can be when necessary) but once when I found myself unable to reserve a window* seat I just kept calling res until I got someone who was able to swing me into window seat in the exit row. -- I wold call once in the morning, afternoon, and sometimes late in the evening and just ask very nicely -- after 2 or three days it worked out for me)

Lincoln
(*- If I can't see outside, for some reason, I tend to get very antcy and a touch claustrophobic, especially when packed in with other people)



CO Is My Airline of Choice || Baggage Claim is an airline's last chance to disappoint a customer || Next flts in profile
User currently offlineTrekster From , joined Dec 1969, posts, RR:
Reply 4, posted (7 years 2 months 4 weeks 1 day 4 hours ago) and read 1971 times:

Quoting Lincoln (Reply 3):

That is very annoying for us customer support agents. Yea, you get what you want in the end, but I have on the odd occasion said no to someone, only to have them call and speak to me again "Excuse me, did I not just speak to you" and they hang up.


User currently offlineLincoln From United States of America, joined Nov 2004, 3887 posts, RR: 8
Reply 5, posted (7 years 2 months 4 weeks 1 day 4 hours ago) and read 1942 times:

Quoting Trekster (Reply 4):
Yea, you get what you want in the end, but I have on the odd occasion said no to someone, only to have them call and speak to me again "Excuse me, did I not just speak to you" and they hang up.

I know, and that's why (a) I've only done it once (the occassion I mentioned above) and (b) when I did do it I waited at least 6 or so hours between calls...and hanging up on people (either end of the call) is just plain rude.



CO Is My Airline of Choice || Baggage Claim is an airline's last chance to disappoint a customer || Next flts in profile
User currently offlineDFW13L From , joined Dec 1969, posts, RR:
Reply 6, posted (7 years 2 months 4 weeks 1 day ago) and read 1863 times:

Quoting Lincoln (Reply 3):
I'm going to sound like an annoying prick (and I can be when necessary) but once when I found myself unable to reserve a window* seat I just kept calling res until I got someone who was able to swing me into window seat in the exit row. -- I wold call once in the morning, afternoon, and sometimes late in the evening and just ask very nicely -- after 2 or three days it worked out for me)

I used to work in AA Res. Calling multiple times a day won't help because the "soft" agent is not able to put you in the exit row. It's blocked from the agents as well. The only way to assign you the blocked seats is if you have a full fare basis (meaning you paid the fully refundable high fare) or if you have AAdvantage Gold status or Oneworld Ruby status (From BA elite status perhaps). It's possible you might have that, and if so, once you input your Frequent Flyer number in your reservation, these seats show up on AA.com for you to book.

In this case what I do for friends, and it is quite effective, is to check the seat map once per day while I am at work for them. That is the exact same thing as checking it on AA.com once per day, because people do change their reservations and seats do open up. I have found the seats tend to move around quite a bit more frequently the closer to departure you get.

As far as whether or not you have to get off the plane, in the US, all passengers are required to deplane and go through customs and immigration at the first point of entry. So, you will have to deplane in ORD and clear customs and immigration and then you'll be on AA55 ORD-LAX as a domestic flight. I did check, and AA 55 ORD-LAX is planned to be a 767-300 as well, so it might be the same aircraft, but not necessarily. This kind of detail is subject to change even after it lands in ORD, as there might be a maintenance issue, or the 767 might need to be routed somewhere for maintenance that night, etc. So it's anybody's guess.

Good luck on your seats!


User currently offlineBh4007 From United Kingdom, joined Jun 2005, 239 posts, RR: 0
Reply 7, posted (7 years 2 months 3 weeks 6 days 7 hours ago) and read 1747 times:

Thanks for all the useful and informative replies,

bh4007


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