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BA Delays & Cancellations Out Of LHR  
User currently offlineArcrftLvr From United States of America, joined Nov 2006, 826 posts, RR: 0
Posted (7 years 3 months 7 hours ago) and read 6746 times:

After checking on the status of my friend's flight from LHR-LAX this afternoon, I just checked the flight status for all flights departing between 16:00-24:00 and it looks like all but two of the BA flights out of LHR are cancelled. The remaining two (2) flights during this time period, the flight to LAX and the flight to AGP, are delayed. My question is, since every flight but two (2) have been cancelled, what are the chances of the remaining two (2) flights being cancelled? My friend was told that A/C are having a hard time getting into LHR, so BA is cancelling flights left and right. I'm just trying to find out if I can expect her home today or not... Do any of our BA friends have any information?


Thanks in advance for your help.

34 replies: All unread, showing first 25:
 
User currently offlineArcrftLvr From United States of America, joined Nov 2006, 826 posts, RR: 0
Reply 1, posted (7 years 3 months 7 hours ago) and read 6731 times:

I just received an update from my friend and she is hearing something about a terroist issue happening at LHR right now. Is there any truth to this rumor???

User currently offlineDazbo5 From United Kingdom, joined Mar 2005, 2913 posts, RR: 2
Reply 2, posted (7 years 3 months 7 hours ago) and read 6731 times:

There was a security issue in Terminal 4 just before lunch. The BBC has the story: http://news.bbc.co.uk/1/hi/england/london/6265674.stm

Darren

[Edited 2007-07-03 17:13:36]


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User currently offlineFeroze From India, joined Dec 2004, 794 posts, RR: 3
Reply 3, posted (7 years 3 months 6 hours ago) and read 6615 times:

From BAA:

Terminal 4 incident

A suspect bag was identified shortly before midday in Terminal 4 at Heathrow airport. As an extra precaution, it was decided to perform secondary searches on all departing passengers at the aircraft gate. In order to facilitate the secondary search process, a decision was made by the police to partially evacuate the departure lounge and re-screen the passengers. British Airways has cancelled all European flights departing Terminal 4 for the remainder of the day and longhaul flights up until 9pm (BST). British Airways flights to and from London Heathrow Terminals 1 and 3 and other UK airports continue to operate normally. If you are travelling on a flight from Terminal 4 today, please check with your airline for any relevant flight information.


LHR T4 Security Alert (by Trekster Jul 3 2007 in Civil Aviation)


User currently offlineLHR777 From , joined Dec 1969, posts, RR:
Reply 4, posted (7 years 3 months 5 hours ago) and read 6558 times:

Not all BA flights are cancelled. T1 flights are operating as normally as possible. Delays are occurring due to airfield congestion and crew movements.

T4 Longhaul - all flights cancelled between 3pm and 9pm local time.
T4 Shorthaul - all flights cancelled for the rest of the day.

BA anticipate being able to operate T4 longhaul services after 9pm.

Quoting ArcrftLvr (Thread starter):
After checking on the status of my friend's flight from LHR-LAX this afternoon, I just checked the flight status for all flights departing between 16:00-24:00 and it looks like all but two of the BA flights out of LHR are cancelled.

All three LHR-LAX services (from Terminal 1) are operating. BA279 departed at 10:34 LCL, BA283 departed at 12:55 LCL and BA269 is now re-timed to depart at 17:00 LCL.

After 21:00 LCL, the following British Airways flights are planned to operate ex-Terminal 4:

BA6613 - GYD
BA6659 - ESB/ALP
BA6501 - BEY
BA0011 - SIN
BA0015 - SIN/SYD
BA6633 - THR
BA0109 - DXB
BA0247 - GRU/GIG
BA0199 - BOM
BA0009 - BKK/SYD
BA0083 - ABV
BA0157 - KWI
BA0163 - TLV

These are all subject to change.


User currently offlineGoldorak From France, joined Sep 2006, 1846 posts, RR: 4
Reply 5, posted (7 years 3 months 4 hours ago) and read 6399 times:

I just flew from ZRH to CDG and in both airports, all BA flights from/to LHR were cancelled. AF flights to LHR (term 2) are operating normally

User currently offlineSpeedbird2155 From United Kingdom, joined Feb 2005, 878 posts, RR: 5
Reply 6, posted (7 years 3 months 1 hour ago) and read 6216 times:

Quoting LHR777 (Reply 4):
After 21:00 LCL, the following British Airways flights are planned to operate ex-Terminal 4:

BA6613 - GYD
BA6659 - ESB/ALP
BA6501 - BEY
BA0011 - SIN
BA0015 - SIN/SYD
BA6633 - THR
BA0109 - DXB
BA0247 - GRU/GIG
BA0199 - BOM
BA0009 - BKK/SYD
BA0083 - ABV
BA0157 - KWI
BA0163 - TLV

These are all subject to change.

Many of these are now cancelled. All but one BMED operated service has been cancelled by BMED, it seems and many of the BA services have also been cancelled.


User currently offlineSketty222 From United Kingdom, joined Mar 2006, 1778 posts, RR: 3
Reply 7, posted (7 years 3 months 1 hour ago) and read 6196 times:

Quoting Goldorak (Reply 5):
I just flew from ZRH to CDG and in both airports, all BA flights from/to LHR were cancelled. AF flights to LHR (term 2) are operating normally

Thats because BA have cancelled all short haul flights in and out of T4 from 1500 bst onwards
CDG and ZRH arrive/depart from T4

Lee



There's flying and then there's flying
User currently offlineF9Widebody From United States of America, joined Sep 2003, 1604 posts, RR: 10
Reply 8, posted (7 years 3 months 1 hour ago) and read 6145 times:

According to BA staff at DEN, the DEN, PHX, and SEA flights to LHR have all been cancelled today. I was on BA218 and was rebooked onto UA. A huge mess for the entire system.


YES URLS in signature!!!
User currently offlinePA110 From United States of America, joined Dec 2003, 2008 posts, RR: 23
Reply 9, posted (7 years 3 months 1 hour ago) and read 6119 times:
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Unfreakin'believable. I've got 4 tour pax due to fly out of DEN today. DEN is one of the canceled flights. But... BA never bothered to cancel or send UN messages through their own res system. They sent a freakin' email to the client, who just discovered it 4 hours prior to departure. I haven't seen the contents of the email, but it essentially said for the clients to contact their agent. BA didn't bother to attempt any re-routing or re-protects whatsoever. I've been on hold for over an hour with BA res in the USA, and still haven't managed to get through. The clients are on tour operator net fares, so endorsements to other carriers are somewhat restricted, but in the middle of the summer, space is tight all around.

Had BA simply canceled the flight in the system, I would have seen it on queue first thing this morning (due to time difference between LHR and West Coast). I could have jumped on this hours ago and tried to arrange re-protection. At this hour - virtually all my options are now gone. Needless to say all BA flights to JNB are completely sold out for the following days. I've now got 4 clients with no way to get to their African safari and stand to lose huge $$$ on their land arrangements.

Thanks BA for always choosing the LEAST appropriate course of action.



It's been swell, but the swelling has gone down.
User currently offlineSketty222 From United Kingdom, joined Mar 2006, 1778 posts, RR: 3
Reply 10, posted (7 years 3 months ago) and read 6087 times:

Quoting PA110 (Reply 9):
Thanks BA for always choosing the LEAST appropriate course of action.

Well lets not be hasty here, the whole reason BA cancelled their flights today is because there was a risk to the safety and security of all airline passengers and staff in LHR T4. BA, being the biggest operator in LHR have to do something so that they dont have planes and crew all over the place over the next couple of days resulting in more cancelled flights.
As far as im aware it wasnt just BA who cancelled their flights out of T4 today.

I can understand where you are coming from though because I work for BA Holidays and we work with net rates as well and also have people travelling to SA

I hope you can get your passengers sorted out and get them to JNB ASAP

Lee



There's flying and then there's flying
User currently offlineSNATH From United States of America, joined Mar 2004, 3247 posts, RR: 22
Reply 11, posted (7 years 3 months ago) and read 6068 times:

Hi guys,

Flying through LHR today was a total nightmare. We (my girlfriend and I) did GLA -> LHR -> FRA on BA. The flight out of GLA left 3 hours late and we missed our connection. The flight we were rebooked on also left about an hour late. We reached FRA at 10pm (4 hours late) and with no luggage. Apparently there are a thousand bags stuck an LHR and BA estimated that it will take at least 2 days for the luggage to reach FRA. And I'm flying to BOS via PHL tomorrow!

What a f**king disaster. Sad

More on a trip report, when I have time to work on it...

Tony



Nikon: we don't want more pixels, we want better pixels.
User currently offlineUPPERDECKFAN From Spain, joined Jun 2007, 992 posts, RR: 1
Reply 12, posted (7 years 3 months ago) and read 6061 times:

Quoting Sketty222 (Reply 10):
they dont have planes and crew all over the place over the next couple of days resulting in more cancelled flights.

What's the forecast for the weekend?

I'm flying LHR-DTW on Sunday



744,742,741,772,773,762,732,735,738,752,727,717,DC10,DC9,M82,M87,319,320,321,343,346,L1011,CRJ2,CRJ9,E190,ATR42,DSH8,
User currently offlineAIR MALTA From Malta, joined Sep 2001, 2501 posts, RR: 1
Reply 13, posted (7 years 3 months ago) and read 6010 times:

I am afraid that bad luck is piling up for BA and I don't know how are they gonna survive with all these things happening.
We had the catering strike, the summer strikes, the averted strike, the security scare, the fog, the personnel shortage and now new terror alerts. While they can not do anything about the latest development, i think will tend to avoid LHR and BA more and more now, unfortunately!



Next flights : BRU-ZRH-CAI (LX)/ BRU-FCO-TLV (AZ)
User currently offlineDampfnudel From United States of America, joined Oct 2006, 93 posts, RR: 0
Reply 14, posted (7 years 2 months 4 weeks 1 day 23 hours ago) and read 5959 times:

I just checked the BA site and most of their transatlantic flights including a bunch into the New York area were canceled. I have a feeling it won't be much better tomorrow. BA, LHR and summer is a bad combination.

User currently offlineA340600 From United Kingdom, joined Aug 2003, 4105 posts, RR: 51
Reply 15, posted (7 years 2 months 4 weeks 1 day 23 hours ago) and read 5915 times:

Quoting SNATH (Reply 11):
Apparently there are a thousand bags stuck an LHR and BA estimated that it will take at least 2 days for the luggage to reach FRA.

What is it with BA and their shocking LHR baggage system! I flew out of their to CDG last weekend and took hand luggage only purposely, it's shocking.

Quoting AIR MALTA (Reply 13):
I am afraid that bad luck is piling up for BA and I don't know how are they gonna survive with all these things happening.
We had the catering strike, the summer strikes, the averted strike, the security scare, the fog, the personnel shortage and now new terror alerts

BA continue to be one of the most profitable airlines in the world, I don't see that ending in a hurry.



Despite the name I am a Boeing man through and through!
User currently offlinePA110 From United States of America, joined Dec 2003, 2008 posts, RR: 23
Reply 16, posted (7 years 2 months 4 weeks 1 day 22 hours ago) and read 5871 times:
Support Airliners.net - become a First Class Member!

Quoting Sketty222 (Reply 10):
Well lets not be hasty here, the whole reason BA cancelled their flights today is because there was a risk to the safety and security of all airline passengers and staff in LHR T4. BA, being the biggest operator in LHR have to do something so that they dont have planes and crew all over the place over the next couple of days resulting in more canceled flights.

I'm not blaming BA for canceling flights - I realize that what happened was totally beyond their control. I'm criticizing HOW they did it. They did not send cancellation messages through their own system. I'm on Amadeus. At the time the clients called me, I pulled up their booking and their flights were still showing HK. In fact, when I finally got through to BA reservations over an hour later, the res agent didn't even realize the flight was canceled. BA never sent UN messages through their own system. Had they done that straight away, I could have immediately jumped in and started looking for re-protection options, of which there were many - earlier in the day. By the time I found out that the flight had been canceled, all my re-protect options were long gone. The clients are finally re-booked for tomorrow BA to DEN, then invol-reroute to SA LHR-JNB, then back on BA JNB-LVI. They'll arrive a day late, and forfeit one night's hotel cost. It could have been a lot worse, but then again, had BA simply showed the cancellations in their own res system, the clients might not have missed a day of their trip.

Quoting SNATH (Reply 11):
Apparently there are a thousand bags stuck an LHR and BA estimated that it will take at least 2 days for the luggage to reach FRA.

Geez, BA baggage service sucks on the best of days - I feel bad for the passengers - but it's almost Karma getting even with BA's lazy-ass baggage handlers.

[Edited 2007-07-04 01:38:38]


It's been swell, but the swelling has gone down.
User currently offlineSpeedbird2155 From United Kingdom, joined Feb 2005, 878 posts, RR: 5
Reply 17, posted (7 years 2 months 4 weeks 1 day 16 hours ago) and read 5705 times:

Quoting PA110 (Reply 16):
I'm not blaming BA for canceling flights - I realize that what happened was totally beyond their control. I'm criticizing HOW they did it. They did not send cancellation messages through their own system. I'm on Amadeus. At the time the clients called me, I pulled up their booking and their flights were still showing HK. In fact, when I finally got through to BA reservations over an hour later, the res agent didn't even realize the flight was canceled. BA never sent UN messages through their own system. Had they done that straight away, I could have immediately jumped in and started looking for re-protection options, of which there were many - earlier in the day. By the time I found out that the flight had been canceled, all my re-protect options were long gone. The clients are finally re-booked for tomorrow BA to DEN, then invol-reroute to SA LHR-JNB, then back on BA JNB-LVI. They'll arrive a day late, and forfeit one night's hotel cost. It could have been a lot worse, but then again, had BA simply showed the cancellations in their own res system, the clients might not have missed a day of their trip.

Had you followed events carefully, you would have realised that events changed by the minute and many flights were being cancelled at the last minute....even as they were due to board. you are complaining because your client only got 4 hrs notice, but what about those who were checked in and at the gates and then had to leave the airport and had flights cancelled?


User currently offlineMEACEDAR From Lebanon, joined Oct 2006, 753 posts, RR: 0
Reply 18, posted (7 years 2 months 4 weeks 1 day 16 hours ago) and read 5695 times:

LHR-YUL got canceled too.

User currently offlineANother From , joined Dec 1969, posts, RR:
Reply 19, posted (7 years 2 months 4 weeks 1 day 12 hours ago) and read 5543 times:

Two LHR - GVA flights cancelled today.

User currently offlineGeorgebush From New Zealand, joined Jul 2006, 679 posts, RR: 0
Reply 20, posted (7 years 2 months 4 weeks 1 day 12 hours ago) and read 5442 times:

Quoting SNATH (Reply 11):
. Apparently there are a thousand bags stuck an LHR and BA estimated that it will take at least 2 days for the luggage to reach FRA. And I'm flying to BOS via PHL tomorrow!

Actually there is upwards of 20,000 bags stuck in Heathrow. (Read the other threads) I am in Wellington and I am talking to people who only flew THROUGH LHR last week and still have no baggage and absoulutly no word on their baggage.



Al Gore invented global warming.
User currently offlineHammerb32 From United Kingdom, joined Mar 2004, 136 posts, RR: 0
Reply 21, posted (7 years 2 months 4 weeks 1 day 11 hours ago) and read 5358 times:

Quoting MEACEDAR (Reply 18):
Had you followed events carefully, you would have realised that events changed by the minute and many flights were being cancelled at the last minute....even as they were due to board. you are complaining because your client only got 4 hrs notice, but what about those who were checked in and at the gates and then had to leave the airport and had flights cancelled?

I'm not being funny but it is BAs responsiblity to manage this situation and keep their customers aware, it was not up to PA110 to do BA's job for them and 'monitor the situation carefully'. If you read his point it was not the 4 hours notice but the fact they notifed his customer via e-mail which was not appropriate or suitable.


User currently offlineBongodog1964 From United Kingdom, joined Oct 2006, 3602 posts, RR: 3
Reply 22, posted (7 years 2 months 4 weeks 1 day 11 hours ago) and read 5268 times:

Quoting AIR MALTA (Reply 13):
I am afraid that bad luck is piling up for BA and I don't know how are they gonna survive with all these things happening.

it over dramatic IMHO

Quoting Hammerb32 (Reply 21):
If you read his point it was not the 4 hours notice but the fact they notifed his customer via e-mail which was not appropriate or suitable.

Firstly BA could only email his clients, if they had given them their e mail addresses in the 1st place. Secondly whilst I'm sure in this instance pa110 is a conscientous agent, and does his best for his clients, many are not. Thus BA consider it appropriate to e mail the client direct, to make sure the message gets through.

We had this situation with a BA strike, when my in laws travel agent did absoloutely nothing, and didn't even attempt to contact them.


User currently offlineVV701 From United Kingdom, joined Aug 2005, 7563 posts, RR: 17
Reply 23, posted (7 years 2 months 4 weeks 1 day 10 hours ago) and read 4925 times:

Quoting A340600 (Reply 15):
What is it with BA and their shocking LHR baggage system!

It is not a BA baggage system. It is operated by BAA and serves all the airlines operating out of T4 LHR. Although the brunt of the cancellations were of BA flights they are, of course, not the only airline operating out of T4. Other T4 based airlines are KL, KM, KQ, QF, SN and UL. All their relevant flights were cancelled during the security alert and all their passengers' luggage is handled on the same BAA baggage system.

In this particular instance many of the baggage problems arose because passenger baggage (and in some cases the passengers themselves) were already on the aircraft awaiting departure. Unloading the baggage during the security alert was, of course, impossible. And keeping the passengers in the terminal so they could be reunited with their baggage quickly would have been madness. So confusion, caused not by airlines but by terrorists, was inevitable.

In summary all of this - including the baggage problem - could have hit any airline (if it had been a different terminal or airport), would not have been any airline's fault and can no more be laid at the door of a specific airline or airlines than can 9/11 be blamed on the airlines' whose aircraft were hi-jacked.

In view of this history it is a great pity that some a-netters do not use their undoubted intelligence and think things through before they get their flame guns out.


User currently offlinePA110 From United States of America, joined Dec 2003, 2008 posts, RR: 23
Reply 24, posted (7 years 2 months 4 weeks 1 day 9 hours ago) and read 4639 times:
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Quoting Bongodog1964 (Reply 22):
Firstly BA could only email his clients, if they had given them their e mail addresses in the 1st place. Secondly whilst I'm sure in this instance pa110 is a conscientious agent, and does his best for his clients, many are not. Thus BA consider it appropriate to e mail the client direct, to make sure the message gets through.

No doubt BA had their email address from online check-in the night before, however as their tour operator, we should have been the first point of contact. Remember, most of BA's flights from the US to the UK were only canceled due to lack of aircraft, as these were the aircraft affected when Terminal 4 was forced to shut down. These are all 7-10 hour flights (depending on where in the US they were headed). There was more than ample time for BA to go into the system and show the cancellations properly on the U.S. originating flights back to the UK.

To be fair, this is most likely just another symptom of airlines going too far cutting staff, and being caught short when irregularities strike. What happened yesterday would have been a logistical nightmare for any airline these days. But the fact that BA, along with almost all airlines, is operating with minimal staff in all departments makes it all that harder to respond and bounce back. BA has had it's (unfair) share of challenges over the past year. The fact that they still function is actually admirable. Still, if you're BA and you know you operate in an environment prone to operational challenges, it is all the more important that systems work properly, and that everyone knows what to do when trouble strikes. Security scares are becoming all too common unfortunately. Sign of the times, I suppose. It should be the responsibility of all airlines to have in place recovery procedures appropriate to the challenges faced by this new, more hostile, operating environment. Sending emails is fine, but it should not be the one and only method to urgently contact that day's travelers. BA's failure to update it's own systems left it's own U.S. based res staff uncertain as to which flights were affected. It turns out that for the better part of yesterday afternoon (long after the events unfolded in the UK) BA's US-based res and sales staff were still giving out inaccurate information, due to BA not updating their internal systems in a timely manner. It really wouldn't surprise me if these functions hadn't been outsourced, which would explain the breakdown in communication.



It's been swell, but the swelling has gone down.
25 Hiflyer : Since a lot of outsourcing is to India where british accents are the norm...that riles US pax calling US carriers but wouldn't that actually appear n
26 Ncelhr : Well known Journalist Richard Quest was on CNN yesterday, commenting on LHR's problems. He said that with the natural congestion at this airport, coup
27 Kmh1956 : Better than getting all blowed up.
28 Post contains images LHR777 : Richard Quest - you're a freakin' genius.... Seriously, coming up with 'gems' like that must be why CNN pay him the big-bucks.....
29 VV701 : I understand the sentiment. However even if 'everyone knows what to do when trouble strikes' actually doing it when the authorities have evacuated a
30 Speedbird2155 : BA could only email your clients, if they or you provided the email addresses to BA. As such, these will rightfully be used by BA to pass any informa
31 Boysteve : Yes you are correct but BA has a huge voice here! They are able to pressure BAA very easily with their position at LHR, fairly of course. Personally
32 Sketty222 : In a way BA have pressurised BAA on this point, hence T5. I believe that once T5 is open then BA's baggage problem will disappear as they will have t
33 VV701 : Thanks. The reason why I pointed this out is that there is as much confusion amongst our American friends about UK operations as there is amongst us
34 Theginge : BA can put the pressure on BAA all they like over the Terminal 4 baggage issues and various other problems but the fact of the matter is the Terminal
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