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AA Eagle Pilot Goes Over & Above  
User currently offlineUtapao From Thailand, joined Jul 2005, 645 posts, RR: 8
Posted (7 years 2 months 1 week 4 days 16 hours ago) and read 7013 times:

The following is from the Dallas Morning News Letters to the Editors section on Wednesday, 11 July. Since is a registered access site, posting here.
Dallas Morning News Editorials

Quote:


Eagle pilot does his part


With the trouble we have been having with rain and delayed flights, we had an unusual experience on American Eagle last week.

Just as we were 10 minutes out of D/FW, we were diverted to Waco. With no idea how long the wait would be, our pilot had pizza delivered to the entire plane, which he paid out of his own pocket. He would not accept any cash from any of us, saying it was his party.

One hears of so many nightmare stories about flying lately that I'd like to thank Capt. .... ..... of American Eagle.


(Pilot's and writer's names deleted for posting)

Have heard of pilots on diverted carriers using their cards to purchase fuel at out-stations and other similar incidents.

With customer satisfaction at such a low on most carriers, great to see this professional take ownership of the delay to the extent he could. He certainly didn't owe anyone a meal... out of his own pocket... but a kind and magnanimous gesture! Kudos!!


Sawasdee khrab!
46 replies: All unread, showing first 25:
 
User currently offlineN710PS From United States of America, joined Oct 2006, 1166 posts, RR: 3
Reply 1, posted (7 years 2 months 1 week 4 days 16 hours ago) and read 7004 times:

I have never gone to that extent per se but mainly due to the low pay I have and what it would coust to feed 50 to 70 people pizza but I would if I made the loot. Cheers to this man for his actions!!!!!!!!! A round of applause now please.


There is plenty of room for Gods animals, right next to the mashed potatoes!
User currently offlineWilliam From United States of America, joined Jun 1999, 1284 posts, RR: 0
Reply 2, posted (7 years 2 months 1 week 4 days 16 hours ago) and read 6990 times:

To be truthful this probably goes on far more than we realized.............Its a shame it more entertaining to people to only report "bad" news.

User currently offlineWA707atMSP From United States of America, joined Oct 2006, 2226 posts, RR: 8
Reply 3, posted (7 years 2 months 1 week 4 days 16 hours ago) and read 6940 times:

Quoting William (Reply 2):
Its a shame it more entertaining to people to only report "bad" news.

As the old saying goes, nobody buys a newspaper to read about all 10,000 flights yesterday landing safely

It's nice to hear that the airline industry is getting some good publicity for a change.



Seaholm Maples are #1!
User currently offlineN710PS From United States of America, joined Oct 2006, 1166 posts, RR: 3
Reply 4, posted (7 years 2 months 1 week 4 days 16 hours ago) and read 6891 times:

Ha I would love to start a newspaper that was all good news about this industry and I do not mean that some dipshit exec. get a bonus for completeling a prograzm that saved the airline several milion. How about above and beyond programs like US has for it's employees.


There is plenty of room for Gods animals, right next to the mashed potatoes!
User currently offlineSsides From United States of America, joined Feb 2001, 4059 posts, RR: 21
Reply 5, posted (7 years 2 months 1 week 4 days 14 hours ago) and read 6685 times:

Very impressive, considering what regional pilots earn in comparison to mainline pilots.


"Lose" is not spelled with two o's!!!!
User currently offlinePositiverate From United States of America, joined May 2005, 1590 posts, RR: 8
Reply 6, posted (7 years 2 months 1 week 4 days 14 hours ago) and read 6659 times:

Quoting N710PS (Reply 1):
I would if I made the loot

Odds are as an RJ Captain, he doesn't make "the loot".


User currently offlineDeltaAVL From United States of America, joined Mar 2007, 1893 posts, RR: 6
Reply 7, posted (7 years 2 months 1 week 4 days 13 hours ago) and read 6496 times:

Quoting William (Reply 2):
To be truthful this probably goes on far more than we realized.............Its a shame it more entertaining to people to only report "bad" news.

Oh yes. On almost every commercial flight I've taken, there has been some little something that the crew does to make our trip better.

Quoting Positiverate (Reply 6):

Odds are as an RJ Captain, he doesn't make "the loot".

Well, if he's a long-time RJ captain with the company, he could actually be making fairly good money.

Quoting WA707atMSP (Reply 3):
It's nice to hear that the airline industry is getting some good publicity for a change.

It's hardly "good publicity", as it's just a mere letter to the editor, but it's always nice to see a happy airline customer once in a while. You don't come across those too often.

Great move by the Eagle pilot. This is part of the reason I'm greatly looking forward to joining their team in a few years.



"We break, We bend, With hand in hand, When hope is gone, Just hang on." -Guster
User currently offlineAccess-Air From United States of America, joined Sep 2000, 1939 posts, RR: 12
Reply 8, posted (7 years 2 months 1 week 3 days 16 hours ago) and read 5337 times:

Back in July of 1997, I was working part time for Great Lakes dba United Express at Sterling/Rock Falls, Il. and my Lakwes boss called me after I was home from my full time job and said I needed to get ot the airport quick as the flight from Dubuque was going to divert to Sterling because of T-Storms in OHare.....
Sure enuff, N170GL (Beech 1900D) landed with about 13 passengrs on board. What to do....Well long story short, I did the best that I could for the customers, to and including paying for (out my own pocket) for Pizza and Drinks for the passengers and crew. That helped but the weather delay was so long that the crew timed out and had to take the plane back to ORD without that passengers. The were legal to fly Part 91, but Part 121 they were illegal to haul passengers.
Half of the passengers elected to ride into ORD on some ground transport I arranged for them. The other half elected to wait for the Inbound flight from ORD to Dubuque depatrted and they flag stopped it in Sterling to haul the rest of the passengers back to Dubuque so they could start over the next morning.
Outside of that, I never heard anything else about the passengers but they were very thankful and understanding when it came to the delay.
I nver gave it a second thought to buy the people somrthing to eat. (Between my two jobs at the time I could easily afford it.)
To me, the experience was a wonderful thing. Even tho it was something that inconveinced others, It showed me that I was able to handle a crisis on my own. The other two agents one of which was th Station Manager could not come out to help....I was just happy as all get out to do it...I loved every minute of what I was doing.
I miss that job terribly and wish I still had it......

Thats my story...

Access-Air



Remember, Wherever you go, there you are!!!!
User currently offlineOptionsCLE From United States of America, joined Jun 2004, 467 posts, RR: 0
Reply 9, posted (7 years 2 months 1 week 3 days 16 hours ago) and read 4941 times:

There is a post going on this subject over at the CO forums on Flyertalk. The general concensus there is that this opens the pilots and airline up to a lot of risk. If someone gets sick from the pizza, you'd better believe that everyone in sight gets sued. It's disgraceful, but welcome to America...

User currently offlineN710PS From United States of America, joined Oct 2006, 1166 posts, RR: 3
Reply 10, posted (7 years 2 months 1 week 3 days 15 hours ago) and read 4495 times:

Quoting Positiverate (Reply 6):

more than I make. Once your a line holding captain on an RJ you are making at least surviveable money. Right now I cannot afford a decent date at this rate.



There is plenty of room for Gods animals, right next to the mashed potatoes!
User currently offlineFlyPIJets From United States of America, joined Oct 2003, 912 posts, RR: 2
Reply 11, posted (7 years 2 months 1 week 2 days 23 hours ago) and read 4101 times:

Quoting OptionsCLE (Reply 9):
There is a post going on this subject over at the CO forums on Flyertalk. The general concensus there is that this opens the pilots and airline up to a lot of risk. If someone gets sick from the pizza, you'd better believe that everyone in sight gets sued. It's disgraceful, but welcome to America...

The sad thing is that Americans spread the rumor that this type of lawsuit is going to happen. Then use this as an excuse to not help strangers. Lawsuits are no more likely now than ever before, just publicized and politicized to exploit fear and promote an agenda to those duped into believing. Sad, there are so many unhappy and disgruntled people in this world that try and ruin life for everyone.

Congratulations to the Eagle crew for going above and beyond. Here is to hoping this type of behavior is common place for all of us.



DC-8, DC-9, DC-10, F28, 717, 727, 737, 747, 757, 767, IL-62, L-1011, MD-82/83, YS-11, DHC-8, PA-28-161, ERJ 135/145, E-1
User currently offlineJhooper From United States of America, joined Dec 2001, 6204 posts, RR: 12
Reply 12, posted (7 years 2 months 1 week 2 days 22 hours ago) and read 3992 times:

Quoting Utapao (Thread starter):
Have heard of pilots on diverted carriers using their cards to purchase fuel at out-stations and other similar incidents.

Don't carriers equip their planes with fuel cards???

Quoting Access-Air (Reply 8):
That helped but the weather delay was so long that the crew timed out and had to take the plane back to ORD without that passengers. The were legal to fly Part 91, but Part 121 they were illegal to haul passengers.

The pilot's contract let this fly???

Quoting OptionsCLE (Reply 9):
The general concensus there is that this opens the pilots and airline up to a lot of risk. If someone gets sick from the pizza, you'd better believe that everyone in sight gets sued. It's disgraceful, but welcome to America...

Ditto what FlyPIJets said. Nobody had to eat the pizza; I'd sue you if you let me starve!



Last year 1,944 New Yorkers saw something and said something.
User currently offlineAccess-Air From United States of America, joined Sep 2000, 1939 posts, RR: 12
Reply 13, posted (7 years 2 months 1 week 2 days 21 hours ago) and read 3912 times:

Quoting OptionsCLE (Reply 9):
There is a post going on this subject over at the CO forums on Flyertalk. The general concensus there is that this opens the pilots and airline up to a lot of risk. If someone gets sick from the pizza, you'd better believe that everyone in sight gets sued. It's disgraceful, but welcome to America...

Well if the passengers were afraid of getting sick then they should decline to eat.....or better, order their own......
Beside how can you say this when any food stuffs served onboard the plane could cause the same sickness if it was contaminated. Stop trying to find a fault in a gesture of kindness and consideratio for the well being of your customers.

Access-Air



Remember, Wherever you go, there you are!!!!
User currently offlineArcrftLvr From United States of America, joined Nov 2006, 826 posts, RR: 0
Reply 14, posted (7 years 2 months 1 week 2 days 20 hours ago) and read 3869 times:

Bravo!! This will go a long way...Unfortuantely, people like bad news more than good. I find it ironic that the 'story' was actually just a letter. Why no human intrest story on this? It's not as sexy as if he bought food for himself and ate it in front of the passenegers...I hate the media.

User currently offlineAccess-Air From United States of America, joined Sep 2000, 1939 posts, RR: 12
Reply 15, posted (7 years 2 months 1 week 2 days 20 hours ago) and read 3860 times:

Quoting Jhooper (Reply 12):
Quoting Access-Air (Reply 8):
That helped but the weather delay was so long that the crew timed out and had to take the plane back to ORD without that passengers. The were legal to fly Part 91, but Part 121 they were illegal to haul passengers.

The pilot's contract let this fly???

What do you mean???? What does the pilot's contract have to do with this....The plane couldnt RON in SQI. It was a SPW based Aircraft. The flight crew told me that if the passengers asked why the plane was leaving, they needed to get the plane and crew back to ORD. This was something that was cleared by Great Lakes dispatch. They were legal to fly or ferry or reposition the plane back to ORD via Part 91 rules, but due to their Part 121 duty time expiring, they could NOT transport the passengers with them......I understood it right away..a no brainer.

All the passengers understood this, except one man who was the instigator that tried to be a hot shot jerk the whole time. He just couldnt understand why we couldnt fly our litle 1900 into a T-storm to get him to ORD. Incidentally he was one of the passengers that elected to take ground transport into ORD.

Access-Air



Remember, Wherever you go, there you are!!!!
User currently offlineOptionsCLE From United States of America, joined Jun 2004, 467 posts, RR: 0
Reply 16, posted (7 years 2 months 1 week 2 days 20 hours ago) and read 3826 times:

Quoting Access-Air (Reply 13):
Well if the passengers were afraid of getting sick then they should decline to eat.....or better, order their own......
Beside how can you say this when any food stuffs served onboard the plane could cause the same sickness if it was contaminated. Stop trying to find a fault in a gesture of kindness and consideratio for the well being of your customers.

I didn't mean to give the impression that I agree with the mentality that I wrote about in my last post. I whole-heartedly agree with all of you in this thread, the pilots did a great thing and should be commended! I think it's sad, really, but many airlines' corporate policies would probably forbid this gesture because I would think that it does open them up to liability. True, no one had to eat the pizza, but since it was provided by the airline (or in this case the pilot acting on behalf of the airline) there is an implied safety and cleanliness that the airline can't guarantee. I'm not a lawyer and can't really back my opinion up, but you have to admit that stranger lawsuits have been brought to court and actually WON (think Hot Coffee v. McDonalds).

Again, I'm just playing devils advocate here, I wish this type of kindness were more prevalent!!

[Edited 2007-07-13 18:18:30]

User currently offlineAccess-Air From United States of America, joined Sep 2000, 1939 posts, RR: 12
Reply 17, posted (7 years 2 months 1 week 2 days 20 hours ago) and read 3821 times:

Access-Air

Quoting Jhooper (Reply 12):
That helped but the weather delay was so long that the crew timed out and had to take the plane back to ORD without that passengers. The were legal to fly Part 91, but Part 121 they were illegal to haul passengers.

The pilot's contract let this fly???

I think I understand now what you were speaking about......No they did not fly the plane back into ORD into Thunderstorms.....Flights were being cleared back into ORD and other larger planes were getting priority clearance.By the time OUR plane got its clearance the Pilot's 121 duty time had been exceeded. No, Great Lakes Pilot contract would never allow ANY pilots to fly into a thunderstorm...Why would you even ask such a question....????

Access-Air



Remember, Wherever you go, there you are!!!!
User currently offlineDeltaGuy From , joined Dec 1969, posts, RR:
Reply 18, posted (7 years 2 months 1 week 2 days 20 hours ago) and read 3767 times:

Quoting DeltaAVL (Reply 7):
Well, if he's a long-time RJ captain with the company, he could actually be making fairly good money.

He'd have to be a longtime AE employee, period....upgrade is so ungodly long these days. That or he's an ex TWA flowback.

DeltaGuy


User currently offlineAccess-Air From United States of America, joined Sep 2000, 1939 posts, RR: 12
Reply 19, posted (7 years 2 months 1 week 2 days 19 hours ago) and read 3697 times:

Quoting OptionsCLE (Reply 16):
Again, I'm just playing devils advocate here, I wish this type of kindness were more prevalent!!

Actually, It was from me......out my own pocket....I was never reimbursed for the food, nor did I seek reimbursement. So if any lawsuits were to be filed they would have been made to me personally. Yes, its a shame that people are so willing to sue others for such stupid things.....

Access-Air



Remember, Wherever you go, there you are!!!!
User currently offlineJhooper From United States of America, joined Dec 2001, 6204 posts, RR: 12
Reply 20, posted (7 years 2 months 1 week 2 days 17 hours ago) and read 3570 times:

Quoting Access-Air (Reply 17):
Flights were being cleared back into ORD and other larger planes were getting priority clearance.By the time OUR plane got its clearance the Pilot's 121 duty time had been exceeded. No, Great Lakes Pilot contract would never allow ANY pilots to fly into a thunderstorm...Why would you even ask such a question....????

Sorry, I didn't mean to imply a contract exists allowing flight into thunderstorms. What I was referring to is duty day limitations. Maybe I'm wrong, but I figured most pilot unions have contracts with their airlines specifying crew duty day limitations more restrictive than what's required by Part 121. And if that's the case, and the crew timed out under Part 121, it's likely they could have timed out per their union contract as well. I was just asking.



Last year 1,944 New Yorkers saw something and said something.
User currently offlineJenkingeorge From United Kingdom, joined Apr 2007, 34 posts, RR: 0
Reply 21, posted (7 years 2 months 1 week 2 days 17 hours ago) and read 3521 times:

WOW - its nice to hear stories like this, that there are still some nice people out there in this dog eat dog world Big grin

Quoting OptionsCLE (Reply 9):
The general concensus there is that this opens the pilots and airline up to a lot of risk. If someone gets sick from the pizza, you'd better believe that everyone in sight gets sued.

What a world we live in, one cant buy pizza for people without worrying about being sued for bying the wrong toppings for someone  Sad (I mean if it makes the sick or ill....not just fussey eaters!!!)

-JG



I reject your reality and substitute my own!
User currently offlineAccess-Air From United States of America, joined Sep 2000, 1939 posts, RR: 12
Reply 22, posted (7 years 2 months 1 week 2 days 16 hours ago) and read 3401 times:

Quoting Jhooper (Reply 20):
I was just asking

I didnt know the specifics of their contracts....I was stating what the crew told me....No worries mate... Smile

Access-Air



Remember, Wherever you go, there you are!!!!
User currently offlineBigtidi From United States of America, joined Dec 1999, 43 posts, RR: 0
Reply 23, posted (7 years 2 months 1 week 2 days 14 hours ago) and read 3348 times:

This goes along with this thread but I have seen a Mesa Airlines captain take Snickers Bar orders from passengers on a lengthy ATC/Weather delay. He brought back about 20 of them for the lucky passengers. I can say that this small gesture went a long way with the passengers. Even though we were delayed for 2+ hours, the everyone was very thankful for the extra mile of service.

User currently offlineAA61Hvy From United States of America, joined Nov 1999, 13977 posts, RR: 57
Reply 24, posted (7 years 2 months 1 week 2 days 14 hours ago) and read 3337 times:

Quoting Positiverate (Reply 6):
Odds are as an RJ Captain, he doesn't make "the loot".

I know for a fact they do not make much loot at all. Pretty pathetic, given the skills they have.



Go big or go home
25 787EWR : This is what it is all about. As much as we hate the delays due to weather or airport overcrowding, the contributions of a pilot or a crew to do what
26 Post contains images Superfly : It's great to read reports like this! Kudos to him and American Airlines better promote this pilot very soon! If not, give him a pay raise. I hope he
27 Yellowtail : Speaking of Pizza...I remember sitting onboard a the gate at IAH (pre 9-11 of course) on a TA flight wondering why we hadn't pushed back yet....then I
28 STLGph : Pizza's not that expensive. Domino's sells it for $5 for a large one, if you order 3 or more.
29 Boeing743 : That is nice for pilot doing that for his passengers. I guess that what make very good customer service on that flights. It would be so impossible to
30 Post contains images Superfly : It's the thought that counts.
31 Post contains images Jhooper : Unfortunately, pilots can't be promoted for going "above and beyond" or otherwise doing a good job. They can only be fired for doing a bad job. Senio
32 QantasHeavy : Great stuff from the front office... hope he is recognized and rewarded by the company! In these times, for a commuter pilot to pay for catering, espe
33 Aviationnut12 : We had a similar experience on American in December. Flying home after spending Christmas in CA, we were flying ONT-DFW on a S80. We had to divert to
34 Fllcontinental : How was the pizza delivered to the plane?
35 Jenkingeorge : On one of those annoying little mopeds, lol
36 Atrude777 : Guess what not to many people care..... I don't know why you have to downplay any good news. Who cares if he got it for free or paid 100 bucks for it
37 Platinumfoota : (stands up to applause) I'm happy to hear the pilot go out of his way to please their passengers. Ive heard about UniTED pilots going out and buying m
38 Post contains images FXramper : Mike's wife is loaded. He did this as a genuine gesture to his passengers. No foul, no harm. Hats off to the dude.
39 Atrude777 : But who cares if he was rich or poor.. Again it was the THOUGHT, he showed he cared about his passengers and said you know im gonna get them pizza..
40 FXramper : Truder...just stating a fact that is contrary to what some have stated on the thread...eg. nublet wannabe pilots. The guy is genuinely nice. Hats off
41 HighFlyer9790 : how does the pizza guy get through security?
42 Aviationnut12 : For our flight, they brought portable stairs to the plane and the pizza was brought onboard by an American Eagle agent.
43 Post contains images LTBEWR : Maybe he and the FO were hungry and were afraid if they got food, the pax would be pissed they didn't get any Since the food was from an outside compa
44 ZKSUJ : Thats nice to hear. Especially since Regional pay is nowhere near exclusive if you know what I mean. There was also an NZ ATR crew that diverted the f
45 OPNLguy : Not usually. Fuel arrangements at regularly-served airports are all by contract, and fuel at off-line diversion airports is usually direct billed to
46 Flybyguy : What a remarkable effort, especially for a guy paid next to nothing to fly people from A to B safely. I'd like to see those 100K+ captains do that at
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