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4 NWA Baggage Handlers Destroy Mail  
User currently offlineVirginA340 From United States of America, joined Jul 2005, 15 posts, RR: 0
Posted (15 years 1 month 3 weeks 1 day 2 hours ago) and read 3188 times:

This afternoon on NBC I just saw three NWA baggage handlers throw packages like they were basketballs into a bin attached to a small airport truck as soon as there were coming of a convear belt from a Northwest A320. I forgot what airport this is but it's either DTW or MSP. The three bgaggage handlers were caught on video by a passegner throwning, dropping and tossing letters and packages around like a frisbe. Including the fragile packages too. This is a disgrace among all ground staff and the 4 NWA employees 3 male and 1 female will face stiff disiplanary actions ranging from suspesion to being out of a job. I'm glad that airlines are finally taking this issue seriously.

37 replies: All unread, showing first 25:
User currently offlineTWA From Iran, joined Sep 2010, 0 posts, RR: 0
Reply 1, posted (15 years 1 month 3 weeks 1 day 1 hour ago) and read 3033 times:

It was at MSP. I cant believe they were doing that. I jus caught it on Channel 9 WFTV Orlando.


User currently offlineTEDSKI From , joined Dec 1969, posts, RR:
Reply 2, posted (15 years 1 month 3 weeks 1 day 1 hour ago) and read 3022 times:

I think that the US Postal Service should cancel it's contract with NW over this matter.

User currently offlineNWA Man From United States of America, joined Jun 1999, 1828 posts, RR: 11
Reply 3, posted (15 years 1 month 3 weeks 1 day 1 hour ago) and read 3015 times:

I agree that it's a disgrace (just saw the video, it was at MSP, unloading a 747 presumably from Japan), and it's awful that the nation had to see the negligence of those baggage handlers. However, referring to Tedski's comment, NW has a $100 million contract with the US Postal Service, and I don't think it would be rational for the USPS to cancel the contract over one silly incident, that the airline described as horseplay.

Just my $0.02...

Create your own luck.
User currently offlinePrebennorholm From Denmark, joined Mar 2000, 7036 posts, RR: 53
Reply 4, posted (15 years 1 month 3 weeks 1 day 1 hour ago) and read 3004 times:

That was a brilliant idea, to record mail destruction on video and show it on TV. That man has saved the world billions of dollars.
Here is an idea for another small and easy contribution to the fight against this madnes:
Every time you experience damaged, destroyed or lost baggage, then post the details - airline, airports, date, flight number(s) - here at airliners.net.
Best regards, Preben Norholm

Always keep your number of landings equal to your number of take-offs
User currently offlineNWA Man From United States of America, joined Jun 1999, 1828 posts, RR: 11
Reply 5, posted (15 years 1 month 3 weeks 1 day 1 hour ago) and read 3008 times:

In fairness to the employees, I didn't notice any "fragile" packages, just boxes and bags of mail going into a large mail bin. Even if it wasn't fragile packages, it was still disgraceful the way some of the employees threw the bags into the bin.

One correction to a post above...the video was filmed by KSTP-TV, a local station based in St. Paul, as opposed to a passenger. They were shooting video for a snowstorm and stumbled upon the (former) employees acting like idiots.


Create your own luck.
User currently offlineWatewate From Canada, joined Nov 2000, 2284 posts, RR: 1
Reply 6, posted (15 years 1 month 3 weeks 1 day 1 hour ago) and read 2986 times:

I saw the video too. Those mechanics have sweet behind the back passes.   But I agree with you all- it should never have happened. Then again, boxes get tossed around anyways, it's just that these guys had a bit too much fun.

User currently offlineCritter_592 From United States of America, joined Jun 2000, 279 posts, RR: 0
Reply 7, posted (15 years 1 month 3 weeks 1 day ago) and read 2961 times:

If something had of been glass/or some type of material that was breakable, and it broke while being handled by those guys, would NWA pay for the damaged item? Even if this had not of been caught on camera would they still pay, or replace?

User currently offlineRipcordd From United States of America, joined Apr 2000, 1315 posts, RR: 1
Reply 8, posted (15 years 1 month 3 weeks 23 hours ago) and read 2942 times:

you guys are all wrong it goes on with every airline and even the post office as i work for them. even the airlines knows about it and they never do a thing about it, that is until it ends up on the news. You should see the way they handle your bags esp if you try and pack more than the 75lb limit. Only if those people could see what they do to those bags over 75lbs you would never pack more than 75lbs again...give them a break

User currently offlineIronchain15 From , joined Dec 1969, posts, RR:
Reply 9, posted (15 years 1 month 3 weeks 23 hours ago) and read 2950 times:

I saw something similar in Las Vegas on a Northwest DC-10. The luggage that people had taken on that ended up needing to be checked was to be put on a conveyor belt, but most of it ended up falling about 25 or more feet to the ground. Talk about careless! Really I think it was an accident. Nevertheless, I would be pretty upset if it was my luggage.

User currently offlineBruce From United States of America, joined May 1999, 5089 posts, RR: 13
Reply 10, posted (15 years 1 month 3 weeks 23 hours ago) and read 2933 times:

yeah, it was kind of a disgrace. But I saw that video, and it made us all laugh here at the tv station. Quite funny indeed!

Bruce Leibowitz - Jackson, MS (KJAN) - Canon 50D/100-400L IS lens
User currently offlineTEDSKI From , joined Dec 1969, posts, RR:
Reply 11, posted (15 years 1 month 3 weeks 23 hours ago) and read 2926 times:

I hope the owners of those packages that were thrown about by the NW crew had them insured so if they were damaged can get some money back from the USPS.

User currently offlineUSAirways737 From United States of America, joined Jan 2000, 1026 posts, RR: 1
Reply 12, posted (15 years 1 month 3 weeks 22 hours ago) and read 2907 times:

NWA man was right they were just filming about the snow storm and they caught the baggage handlers throwing the mail around. I disagree w/you though Ndubya, they should loose their contract with the USPS and show a message to the jackasses that handle our bags to treat our property w/some respect.

User currently offline767-332ER From United States of America, joined Mar 2001, 2030 posts, RR: 9
Reply 13, posted (15 years 1 month 3 weeks 21 hours ago) and read 2900 times:

Did they not know that people could see them from the terminal windows? Especially MSP, which has pretty large terminal windows. I hope they get fired and learn to be more careful and that horseplay is not allowed in the workplace, especially in the aviation industry.

Twinjets...if one fails, work the other one twice as hard!!!
User currently offlineL-188 From United States of America, joined Jul 1999, 30262 posts, RR: 57
Reply 14, posted (15 years 1 month 3 weeks 16 hours ago) and read 2854 times:

Yup....They only reason they would be diciplined would be because it was caught on tape.

The P.O. will probably fine them but they would be shooting themselves in the foot for cancelling said contract. $100M is a lot of mail. The P.O. would have to worry about finding somewhere else to fly it.

I haven't seen the tape but that being said.

Most people don't realise that suitcases are for rough handling. I get a kick out of people who spend $100 bucks for a set of luggage . Then complain the first trip out that got a nick or a scratch on it. There is a reason why airlines don't cover nicks, scratchs, missing straps, missing wheels and the like. It is all on that fine print on the back of that ticket that nobody reads.

User currently offlineAllee From Canada, joined Jun 1999, 516 posts, RR: 0
Reply 15, posted (15 years 1 month 3 weeks 15 hours ago) and read 2848 times:

I haven't seen the video, but as an employee of a major air courier company, I see it happen every day--never in front of a supervisor, of course. But I can admit that I never notice the "fragile" stickers. They blend in the other 5 stickers on the boxes!

User currently offlineDL_Mech From United States of America, joined Feb 2000, 2239 posts, RR: 8
Reply 16, posted (15 years 1 month 3 weeks 13 hours ago) and read 2833 times:

Mechanics should never touch the mail....You get a stern warning from the USPS if you pick up a package that has fallen onto the ramp. You do your best not to run over it, but that doesn't always happen!  

This plane is built to withstand anything... except a bad pilot.
User currently offlineSashA From Russia, joined May 1999, 868 posts, RR: 0
Reply 17, posted (15 years 1 month 3 weeks 11 hours ago) and read 2816 times:

The video has just been shown in the UK... Haha... it was kinnda funny, although not so for those whose presents were there.

You could see one of the guys showing off and throwing a package from right behind his back! I bet those 4 employees were like: "OOpppps!!!" After seeing teh stuff on the news.

User currently offlineA380 From Canada, joined Dec 2000, 658 posts, RR: 1
Reply 18, posted (15 years 1 month 3 weeks 9 hours ago) and read 2811 times:

Once at YYZ and it's a CP DC10 (one year ago). I think the plane design is kinda old and luggage handlers needed to crawl inside the cargo bay to retrieve the bags. Other handlers were waiting outside to try to catch the bags. So I saw bags fell out when the handlers inside threw badly and the bags dropped like 15 feet or so on to the tarmac. Same thing happened with their old 732s. For A320, it seemed all bags were packed in nice containers and they were quickly hauled into the plane.

User currently offlineContinentalEWR From United States of America, joined May 2000, 3762 posts, RR: 12
Reply 19, posted (15 years 1 month 3 weeks 9 hours ago) and read 2803 times:

I'd pick them up and toss them in a heap of trash. What morons!

User currently offlineSegmentKing From , joined Dec 1969, posts, RR:
Reply 20, posted (15 years 1 month 3 weeks 8 hours ago) and read 2790 times:

From a former supervisor -- (me) hehe..

Most US Mail comes in very large bags that do not contain packages. Most of the bags we would get were strictly letters, never any boxes. The bags are about 4' by 2' and are vinyl material... and of all the bags i've seen or even handled myself, none included any boxes or care-type packages. I think the USPS actually handles those themselves...

these guys fun just happened to cost them their jobs, as well as prevent them from getting hired from another airline again... the US Mail is a federal issueand I have a feeling it will be marked on their records as being released from work for mishandling..


User currently offlineNotdownnlocked From United States of America, joined Sep 2000, 980 posts, RR: 1
Reply 21, posted (15 years 1 month 3 weeks 8 hours ago) and read 2794 times:

Trust me, I can tell you this happens every day over and over to most bags. I haven't seen the video nor do I need to. Many people unloading bags purposely throw or slam the bags onto the belts after unloading them from the plane. Just go to your local airport and watch what happens. What I am trying to say here is this: if this person has a bag/suitcase in his hand and holds it approximately one foot over the loading/unloading device and the bag comes to a complete stop suspended in air even for a fraction of a second, most of these employees will then slam dunk the bag just like in basketball as opposed to just dropping it and letting gravity have it's way. There is a big difference to the bags/contents between just dropping the bags(i.e. letting them fall by gravity and the purposeful downward force exerted by most of these employees. I have no answer as to why they do this but my only guess is that in order to keep airfares low here in the US the airlines have to find somebody such as these people willing to work 80 hours per week at $5.77 per hour. As for the fired NW guys, perhaps now they are at the local store carrying out your groceries making $6.50 per hour plus the tips you give them. It's just the way of the world and business now.

User currently offlineSashA From Russia, joined May 1999, 868 posts, RR: 0
Reply 22, posted (15 years 1 month 3 weeks 8 hours ago) and read 2775 times:

These careless guys will hardly be allowed to handle food at groceries... My thought.

User currently offlinePrebennorholm From Denmark, joined Mar 2000, 7036 posts, RR: 53
Reply 23, posted (15 years 1 month 3 weeks 7 hours ago) and read 2766 times:

Notdownnlocked wrote:
... It's just the way of the world and business now.

Yes, unfortunately you are right.
TEDSKI hopes that the stuff is insured. But where do insurance companies get their money from? They don't grow money on trees in the garden.
When my luggage is dropped 15 feet to the tarmac, then it may be a soft bag with my dirty underwear. But it may as well be an expensive thing.
It might for instance be a box with a computer communication devise which I was going to install at a remote site as replacement for a failed unit. Packed from the factory in a cardboard box 10 times the size of the unit and filled with foam.
When I arrive at destination with such a, say $5k parcel in destroid condition, then my company may have taken out an insurance, and they can order a new box. But what else?
1. Airline gets upset because I demand to get back home right away on a free ticket.
2. Car hire company get upset because I fail to pick up the rented car I booked at destination.
3. Customer gets upset because I don't deliver my product as promissed.
4. My boss gets upset because he has to pay me salary for producing nothing.
5. I get upset because my work planning goes to pieces.

Sometimes the alternative is (depending on size) to unpack the parcel and take it on board as outsize hand luggage. Then:
1. F/As get upset because...
2. Fellow passengers get upset because they have to sit next to a man with a big machine on his lap.
3. And I am not at all happy having to endure an extremely uncomfortable flight.

There must be a way to tell the airlines that they (or some of them) are selling us a product which we don't want. Facts and statistics will filter weak sisters from good business. Weak sisters will improve or go out of business. Or am I only dreaming?

As I proposed before, let's start with telling the details here at airliners.net when we have damaged, destroid or lost luggage. All details, airline, airports, date, flight number(s) etc.
Smooth landing, Preben Norholm

Always keep your number of landings equal to your number of take-offs
User currently offlineCrewChief32 From Germany, joined Dec 2000, 418 posts, RR: 0
Reply 24, posted (15 years 1 month 3 weeks 7 hours ago) and read 2756 times:


how did these baggage handlers get into that DC-10???
Did they fly up there???
Usually you have to use a conveyor belt to reach Compartment 5, and with one in position there is no need to throw them 15(!!!) feet down onto the apron.
By the way, almost all large passenger aircrafts require at least one, in the absence of a loading assistance even two or more, baggage handler inside the compartment.
And try this point of view: It`s not only you travelling with a suitcase (=only one to offload or onload), there are 100 people more with you on the same plane, and if it is a turn-around (of the airplane), you can easily figure out how much bags that will be within a quite short ground time!
And very often these bags have to be sorted out for their final destination, too.

I agree that these guys at NWA have been very stupid, and that I would not have tolerated it, if they were my co-workers, but hey, were would the world be without a little bit of fun, and to tell the truth, there are more serious problems around than that. Do you remember
when they caught these AA-gang at MIA?? They were stealing valuables from bags!

25 JWM AIRTRANS : So this is why our luggage is destroyed... but it makes sense for them to be so rough becuase they have to do it pretty quickly... I mean there isn't
26 Wilcharl : I have yet to see a ground crew thats DOESNT have fun with the mail/bags, DL, US,AA, all of them I have seen do it, and its a fairly frequent thing. M
27 Post contains images Access-Air : Good for NWA!!!!! I know that bags can be heavy but that gives no baggage handler the right to toss anything about like a toy. I used to work for Grea
28 CactusA319 : Although what the NWA rampers did was dumb (even dumber since they got caught), most of the stuff they were tossing around was just letters and light
29 CrewChief32 : At least one who knows the real life!!!!!!!!!!!!! I often would like to have one of these morons with me for at least one shift with no less than 4 75
30 Wilcharl : Kind of off subject but the thread is starting to go this way.. what is the stupidest thing you have loaded (if your a ground crew) or seen laoded on
31 CactusA319 : Yup, LGA is the biggest culprit when it comes to loading the weirdest sh*t on planes. When Pro Air was alive, we used to get bags full of food, such
32 NWA Man : CactusA319-- That was exactly the point of my second post. Nobody's Christmas present was destroyed when the baggage handlers did that, however stupid
33 Norjet : With all the mechanics' delays and court injunctions, cancelled flights and fed-up pax, this video just puts the icing on the cake here at MSP. The un
34 Carioca Canuck : As this a baggage related incident........ My "carry on" sized gym back was unfortunately "checked" baggage one day. At the other end I waited and wai
35 XFSUgimpLB41X : That video was shocking in the fact that that's my dad's airline and bad publicity for where the paycheck comes from....but also hilarious in the fact
36 Wilcharl : Apparently every holiday traveler saw this video. Almost every time I went to take a customers gate check bag, they would say soemthing about that vid
37 Post contains images Naimas : I bet "NWA BAGSMASHER" now regrets ever having chosen that username!
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