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Why Did AA Shrink Their Biz Class On The 777?  
User currently offlineAlbird87 From , joined Dec 1969, posts, RR:
Posted (7 years 2 weeks 1 day 4 hours ago) and read 3690 times:

Hey folks
Been pondering this for a long while now but when AA got there brand new 777s back in 1999 they had a 49 seats in there biz class. (rows 9 to 15). Now after 9/11 they seemed to go rid of 2 rows of biz class and install more economy!! Now we all know that its the premium cabins that make the money for the airline business so why would AA remove two rows of money making seats??
It was also good for when they were customer friendly and use to give FF complementary upgrades but those days are now gone!!

Can anybody explain the reason behind this drop in premium seats??

4 replies: All unread, jump to last
 
User currently offlineXJRamper From United States of America, joined Dec 2003, 2460 posts, RR: 51
Reply 1, posted (7 years 2 weeks 1 day 3 hours ago) and read 3667 times:

Quoting Albird87 (Thread starter):
Now after 9/11 they seemed to go rid of 2 rows of biz class and install more economy!! Now we all know that its the premium cabins that make the money for the airline business so why would AA remove two rows of money making seats??

I don't know about the 777 on DL, but their 763's I know they took out the two row section of their business elite to add more economy.

Quoting Albird87 (Thread starter):
It was also good for when they were customer friendly and use to give FF complementary upgrades but those days are now gone!!

Thats part of the reason why they removed those J class seats. They are not making any money off of upgrading someone for free. They can make more money with more coach seats there.

XJR



Look ma' no hands!
User currently offlineElmoTheHobo From United States of America, joined Aug 2006, 1536 posts, RR: 1
Reply 2, posted (7 years 2 weeks 1 day 1 hour ago) and read 3438 times:

American had 2 777 fleets, Atlantic and Pacific. When they "redid" their business class cabin (added more pitch), they removed on row in the Pacific and two from the Atlantic.

Sometime after 9-11, Americna removed another row of J seats, taking the Pacific configuration from 42 seats to 35, giving the same Y and J configuration as the Atlantic fleet, but giving it two more F seats.

American decided to streamline its 777 by combining the Atlantic and Pacific versions into a single fleet by replacing the Coffin F seats with Flagship F seats.

American will add back two J seats when the new J seats are installed, giving the 777 37 seats in J.


User currently offlineTango-Bravo From United States of America, joined Jun 2001, 3802 posts, RR: 29
Reply 3, posted (7 years 2 weeks 1 day 1 hour ago) and read 3412 times:

Quoting Albird87 (Thread starter):
w we all know that its the premium cabins that make the money for the airline business

Correct... assuming that the pax occupying the seats in the premium cabin(s) are actually paying premium fares. That is a huge (and frequently baseless) assumption to be making where a U.S. legacy airline is concerned.


User currently offlineAY104 From Canada, joined Nov 2005, 505 posts, RR: 6
Reply 4, posted (7 years 2 weeks 16 hours ago) and read 3050 times:

Quoting Tango-Bravo (Reply 3):
Correct... assuming that the pax occupying the seats in the premium cabin(s) are actually paying premium fares. That is a huge (and frequently baseless) assumption to be making where a U.S. legacy airline is concerned.

Agreed. I worked for a major US carrier for over 20 years, until 1998. Even at that time, I remember on most of our flights, First Class would go out full, more often than not without a single person in that cabin paying the premium fare. Most of the time, not even a full Y fare. I am still amazed to this day, at the size of some of the premium cabins.
I recently took a trip to Montreal, AC YVR-YUL-YVR. The equipment both ways was a 767-300, configured for International flights. The Business Class cabin on those planes takes up an incredible amount of space. I cannot imagine when a cabin like that -with 25 seats - occupies a full third of the aircraft, how it could generate sufficient revenue even on an international flight, let alone a 5 hour domestic flight. I realize, however, that these aircraft on the domestic runs are likely just used because they are positioning to and from international flights. The one-way Tango (lowest economy fare) can be as low as $249.00 OW YVR-YUL, the full Y or non-penalty fare is over $700.00 and Executive over $1300.00. Are there really that many people paying those premium fares? That is a lot of space to be taking up with upgrades.

Cheers,
AY104



The only thing a customer should expect for his/her loyalty is good service
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