SNATH From United States of America, joined Mar 2004, 3250 posts, RR: 21 Posted (7 years 9 months 1 week 4 days 9 hours ago) and read 6073 times:
I recently flew US long-haul (PHL-FRA) for the first time and I found their food offerings totally substandard compared to what I've experienced on similar routes on other airlines. Other replies on my trip report:
Boeing743 From United States of America, joined Jun 2007, 406 posts, RR: 0
Reply 1, posted (7 years 9 months 1 week 4 days 9 hours ago) and read 6025 times:
If you look at their website www.usairways.com, You will notice that they said it is work in process to improve the customer service and meal service on all classes aboard US. So bascially they can't change everything overnight so it will take a time for all to take an effect. You probably will notice change sometimes in future or not. So we can do is just play by ear.
HPRamper From United States of America, joined May 2005, 4421 posts, RR: 8
Reply 4, posted (7 years 9 months 1 week 4 days 8 hours ago) and read 5950 times:
Quoting SNATH (Thread starter): I recently flew US long-haul (PHL-FRA) for the first time and I found their food offerings totally substandard compared to what I've experienced on similar routes on other airlines.
Quoting Itsnotfinals (Reply 3): I was in Envoy about 5 weeks ago FRA -PHL and found the food consistent with UA and DL J class.
From this evidence, obviously the problem seems to be with America. Our food sucks!
OA260 From Ireland, joined Nov 2006, 27915 posts, RR: 60
Reply 5, posted (7 years 9 months 1 week 4 days 8 hours ago) and read 5937 times:
Quoting Itsnotfinals (Reply 3): I was in Envoy about 5 weeks ago FRA -PHL and found the food consistent with UA and DL J class.
I did PHL-LGW and it was terrible. Foot rest bust and we had steak for dinner which was tiny and cold. Dessert was cheap and nasty i couldnt even eat it. Seats worn and tired looking, not a pleasant cabin ambience at all. I fly United J alot and I wouldnt even compare the two . United while not the most fantastic is certainly alot better then US. I have asked not to be booked on US in future. I will only do US on Domestic runs in First. Maybe they have improved on the FRA route but I wouldnt risk it again until I hear many good reports.
AlexPorter From , joined Dec 1969, posts, RR:
Reply 8, posted (7 years 9 months 1 week 4 days 8 hours ago) and read 5878 times:
I flew US on the A330 CDG-PHL in June in Y class. I had a pasta dish (ravioli, IIRC). Although the serving method was kind of strange (came in a box where they slide the hot portion into a slot), the food itself was quite good. Of course, I'm a 20-year-old male and most foods taste good to me. Although, for the record, I oversalted it myself. The box came with salt/pepper packets, and I'm guessing that the salt is only of use had I gotten the chicken (My friends tell me that the chicken was just okay, and that the pasta had run out towards the back). However, otherwise it was just fine and all the other snacks in the box were good too. It does look unappetizing (the pasta) but tastes fine. I didn't fly US over there due to a reaccommodation, so I'm not sure how the catering is on the US-Europe flights. I'm also not sure if the 757/767 flights are catered any differently.
DTWAGENT From United States of America, joined Jan 2006, 1283 posts, RR: 0
Reply 9, posted (7 years 9 months 1 week 4 days 4 hours ago) and read 5686 times:
If your not in First/Envoy class don't count on it. When my group flew from PHL to GLA and from SNN to PHL the food and service was the worst I have ever had. (in coach that is). They need to do something. The F/A's came around 1 time for drinks, 1 time for the food, 1 time to pickup trash and that was it until the sun came up. I had to go and ask for a bottle of what or pop and I was told I could not have any because everything was locked up for the night. That is bad service if you ask me..... On the way home was not any better. However, when they came around for drinks I got 3 cans of pop so I would not have to go ask for something that was locked down for the rest of the flight.
This T/A will not be flying USAirways overseas again for a very long time. So far LH has everyone beat out of DTW on service in the aircraft. Ground crew, that is another story.
SNATH From United States of America, joined Mar 2004, 3250 posts, RR: 21
Reply 10, posted (7 years 9 months 1 week 4 days 4 hours ago) and read 5675 times:
Quoting Boeing743 (Reply 1): If you look at their website www.usairways.com, You will notice that they said it is work in process to improve the customer service and meal service on all classes aboard US.
Maybe, all airlines are in the process of constantly improving their service.
Quoting OA260 (Reply 2): Even in Envoy the food is sub standard.
I'm really sorry to hear that!!!
Quoting OA260 (Reply 5): we had steak for dinner which was tiny and cold.
Clearly, a tartare!
Quoting AlexPorter (Reply 8): I had a pasta dish (ravioli, IIRC). Although the serving method was kind of strange (came in a box where they slide the hot portion into a slot)
Panamair From United States of America, joined Oct 2001, 5032 posts, RR: 24
Reply 11, posted (7 years 9 months 1 week 4 days 2 hours ago) and read 5598 times:
Quoting Itsnotfinals (Reply 3): was in Envoy about 5 weeks ago FRA -PHL and found the food consistent with UA and DL J class.
Not even close with DL (or CO or AA's 2-class transatlantic service). DL offers 5 courses - US offers 3 in Envoy. US mixes the salad and appetizers together; DL has separate and also offers a soup option. US' idea of a desert is a chocolate-crusted cream puff dumped onto the fruit and cheese plate, while DL offers a choice of the fruit/cheese plate or fresh fruit (btw, US mentions 'fresh fruit' on its menu but the only fruit I found was a piece of dried apricot and piece of prune on the cheese plate); DL then also offers an ice-cream sundae as desert.
On westbound flights, the snack before landing served by US is a Pizza in a cardboard box - in fact the same pizza that DL serves in ECONOMY on its transatlantic flights. DL also serves warm chocolate chip cookies while US offers 3 mini butter cookies from the tin....DL offers proper silverware while US provides plastic fork/knife/spoon with the snack before landing....
HowSwedeitis From Sweden, joined Jul 2007, 586 posts, RR: 0
Reply 12, posted (7 years 9 months 1 week 4 days 1 hour ago) and read 5565 times:
The last time I was due to fly with US Air, they cancelled my flight. (I had a convention on Fri-Sun; my flight was to leave THU night, and I was to depart SUN Night back home.) The only other possible flight they offered me was one that got into Philly at about 1400 on SUN... My flight back home left on SUN at 1600. That being said, my opinion might be a bit biased, however, when I flew to Munich on Lufthansa, I have never had, nor since had such a great meal. Fly Lufthansa instead!!
YYZYHZ From Canada, joined May 2006, 96 posts, RR: 0
Reply 15, posted (7 years 9 months 1 week 4 days ago) and read 5464 times:
When I flew to the UK last December, i flew bmi ORD-MAN, and had the (mis)pleasure of flying US Airways on the way back, well MAN-PHL. While bmi had an onboard chef who delivered some of the best food I ever had, US Airways was akin to something I could create in my dorm room. The pasta was dry and a very small portion, the drinks were in plastic cups along with the forks and knifes. The salt and pepper came in little packets you find at a fast food restaurant. The "snack" was a salad that I didn't even touch (it looked like it was from those bagged salads that you find in a grocery store) and pizza in a cardboard box! I must admit the pizza wasn't too bad! Coupled that with some crappy FA's, and being asked 100000x if I wanted a US Airways Credit Card (I don't know how many times I had to tell them I was Canadian and thus inelegible!) led to a very poor impression. Maybe the bmi flight was so good (honestly, it was the best flight I have ever had!) that I had too high expectations! Oh well, you can't wind them all!
N710PS From United States of America, joined Oct 2006, 1166 posts, RR: 3
Reply 16, posted (7 years 9 months 1 week 4 days ago) and read 5453 times:
I consistantly and by consistantly fly the envoy product every few weeks primaraly on the A-330 though the 762 has been in my trip a few times as well and I may be partial but I find that the service is not bad. It is what you get when you fly a US carrier. I enjoy it. I also have the chance to fly unfortuneately not for free but at a small fee on other carriers and sample the product up front and find it to match USAirways. Again I might be partial but you are not on EK so get over it is my opinion. Food on a US carrier is food. US mainline is in the process of upgradeing the product and meals and you should look for product mods to be revaled before the holiday travel season commences. Do not give out on US yet folks. And as far as people bashing US constantly, I would say US in the east has some of the most dedicated in the industry when all is considered. Thanks for listening to my rant. Cheers
The Bluestreak kid!
There is plenty of room for Gods animals, right next to the mashed potatoes!
CV990 From , joined Dec 1969, posts, RR:
Reply 18, posted (7 years 9 months 1 week 3 days 18 hours ago) and read 5302 times:
I already posted the opinion of my US experience from LAX/PHL/LIS, pretty much I feel the same that most of you shared. But I think US can "be born again", I truly think it's just a philosophy that is there right now, but it can be improved with just a bit of effort.....the support is there, I think US have a great fleet of airplanes ( I still think those ex: ATA 757's need better seats.....), I tried their 734's, A319, A321 and the 757, the Airbus fleet is very good indeed. The service inside USA it's standard compared with other airlines....like UA, you want something to eat you pay $5.....ok, fare enough, and actually the offers they gave were fine, so nothing to complain. The big change would be the international service, I see that normally US fares are maybe $100/$200 less expensive than "the competition", if they improve a bit more their meal service ( I'm sure that if they spend maybe....$3 to $5 more in their meals things will change dramatically!!! ) and stop charging headphones on international flights US can have a very bright future ahead! I think also that both PHL and CLT are great hubs, I enjoyed a lot pass by those places....so it's just a bit of level up standards and people will be happy...it's just small things but can really make the difference right? ( maybe someone from US client service is reading our words...who knows!!! )
I agree but then again any airline can be reborn. US Airways could be a wonderful airline if they gutted out their cabins offered good quality food etc... but in reality will it really happen. Im doing FLL-CLT-LAS in F with US soon so I will do a full detailed TR . I havnt flown them for 8 months so will notice any major differences if any.
Davidlc3 From United States of America, joined Jun 2007, 341 posts, RR: 0
Reply 20, posted (7 years 9 months 1 week 3 days 14 hours ago) and read 5189 times:
The cardboard box of food was a major cost savings about 4 years ago. Those boxes are made off property and shipped to the various stations where the caterer boards the meals (airline caterers are by and large unionized so they can have these boxes done in non-union shops and pay alot less for the food - even if it is poor quality.) If you noticed everything in Y is now fully disposable which further cuts cost as there is no wash.
The new US made one smart move, they took a really great guy (former PI) and moved him to PHX in charge of Dining & Cabin. He's only been there a short while but his placement is the first sign that US might actually consider not being a horrible airline in the future. The guy is pure class with a great eye for what the customers appreciate.
So, even though they may really bite now the door is open for great improvement in the near future...IF US management lets them do their jobs...
Flyboyaz From , joined Dec 1969, posts, RR:
Reply 21, posted (7 years 9 months 1 week 3 days 14 hours ago) and read 5140 times:
All the food will be upgraded for international Envoy and coach class as well as first class domestic service. Domestic coach buy on board will be overhauled as well. Of course the 767's are being remodeled inside, new seats in Envoy, etc. Changes will be made in the fall and supposed to be completed by the end of the year or early next year.
SW733 From United States of America, joined Feb 2004, 6414 posts, RR: 9
Reply 23, posted (7 years 9 months 1 week 3 days 13 hours ago) and read 5086 times:
Yeah I flew MCI-PHL-DUB and LGW-PHL-MCI about a month ago...not good. They food was probably some of the worst I have had on any flight, whether is be a US-based airline or otherwise. I won't get into service, but lets just say, it was very poor. I am with OA260 in that I told my company I will not be flying US Airways again, not in any class.