Sponsor Message:
Civil Aviation Forum
My Starred Topics | Profile | New Topic | Forum Index | Help | Search 
US Airways Long-Haul Catering Question  
User currently offlineSNATH From United States of America, joined Mar 2004, 3238 posts, RR: 23
Posted (6 years 9 months 4 days 20 hours ago) and read 5675 times:

Hi all,

I recently flew US long-haul (PHL-FRA) for the first time and I found their food offerings totally substandard compared to what I've experienced on similar routes on other airlines. Other replies on my trip report:

http://www.airliners.net/discussions/trip_reports/read.main/104884/

show that I'm not the only one who thinks that. So we were wondering whether US has any plans to improve their long-haul catering. If anyone at US has any comments on it, we'd love to hear from you.

Regards,

Tony


Nikon: we don't want more pixels, we want better pixels.
41 replies: All unread, showing first 25:
 
User currently offlineBoeing743 From United States of America, joined Jun 2007, 406 posts, RR: 0
Reply 1, posted (6 years 9 months 4 days 20 hours ago) and read 5627 times:

If you look at their website www.usairways.com, You will notice that they said it is work in process to improve the customer service and meal service on all classes aboard US. So bascially they can't change everything overnight so it will take a time for all to take an effect. You probably will notice change sometimes in future or not. So we can do is just play by ear.

User currently offlineOA260 From Ireland, joined Nov 2006, 26508 posts, RR: 58
Reply 2, posted (6 years 9 months 4 days 20 hours ago) and read 5602 times:

Even in Envoy the food is sub standard. Go to McDonalds and you will get better . I was very dissapointed with the food and the product. I hope they upgrade it soon.


AEGEAN-OLYMPIC AIR - ΟΛΥΜΠΙΑΚΗ " μέλος στη Star Alliance
User currently offlineItsnotfinals From , joined Dec 1969, posts, RR:
Reply 3, posted (6 years 9 months 4 days 20 hours ago) and read 5592 times:

Quoting OA260 (Reply 2):
Even in Envoy the food is sub standard. Go to McDonalds and you will get better . I was very dissapointed with the food and the product. I hope they upgrade it soon.

I was in Envoy about 5 weeks ago FRA -PHL and found the food consistent with UA and DL J class.


User currently offlineHPRamper From United States of America, joined May 2005, 3965 posts, RR: 8
Reply 4, posted (6 years 9 months 4 days 19 hours ago) and read 5552 times:

Quoting SNATH (Thread starter):
I recently flew US long-haul (PHL-FRA) for the first time and I found their food offerings totally substandard compared to what I've experienced on similar routes on other airlines.



Quoting Itsnotfinals (Reply 3):
I was in Envoy about 5 weeks ago FRA -PHL and found the food consistent with UA and DL J class.

From this evidence, obviously the problem seems to be with America. Our food sucks!  Smile


User currently offlineOA260 From Ireland, joined Nov 2006, 26508 posts, RR: 58
Reply 5, posted (6 years 9 months 4 days 19 hours ago) and read 5539 times:

Quoting Itsnotfinals (Reply 3):
I was in Envoy about 5 weeks ago FRA -PHL and found the food consistent with UA and DL J class.

I did PHL-LGW and it was terrible. Foot rest bust and we had steak for dinner which was tiny and cold. Dessert was cheap and nasty i couldnt even eat it. Seats worn and tired looking, not a pleasant cabin ambience at all. I fly United J alot and I wouldnt even compare the two . United while not the most fantastic is certainly alot better then US. I have asked not to be booked on US in future. I will only do US on Domestic runs in First. Maybe they have improved on the FRA route but I wouldnt risk it again until I hear many good reports.



AEGEAN-OLYMPIC AIR - ΟΛΥΜΠΙΑΚΗ " μέλος στη Star Alliance
User currently offlineItsnotfinals From , joined Dec 1969, posts, RR:
Reply 6, posted (6 years 9 months 4 days 19 hours ago) and read 5526 times:

Quoting HPRamper (Reply 4):
From this evidence, obviously the problem seems to be with America. Our food sucks

LOL yes it really does, but you can get lots of it very cheaply!


User currently offlineOA260 From Ireland, joined Nov 2006, 26508 posts, RR: 58
Reply 7, posted (6 years 9 months 4 days 19 hours ago) and read 5509 times:

Quoting HPRamper (Reply 4):
From this evidence, obviously the problem seems to be with America. Our food sucks!

LOL...well I normally find the food good in America but yes there is too much of it . The one thing I will say is that the crew were very nice which kind of saved them a bit.



AEGEAN-OLYMPIC AIR - ΟΛΥΜΠΙΑΚΗ " μέλος στη Star Alliance
User currently offlineAlexPorter From , joined Dec 1969, posts, RR:
Reply 8, posted (6 years 9 months 4 days 19 hours ago) and read 5480 times:

I flew US on the A330 CDG-PHL in June in Y class. I had a pasta dish (ravioli, IIRC). Although the serving method was kind of strange (came in a box where they slide the hot portion into a slot), the food itself was quite good. Of course, I'm a 20-year-old male and most foods taste good to me. Although, for the record, I oversalted it myself. The box came with salt/pepper packets, and I'm guessing that the salt is only of use had I gotten the chicken (My friends tell me that the chicken was just okay, and that the pasta had run out towards the back). However, otherwise it was just fine and all the other snacks in the box were good too. It does look unappetizing (the pasta) but tastes fine. I didn't fly US over there due to a reaccommodation, so I'm not sure how the catering is on the US-Europe flights. I'm also not sure if the 757/767 flights are catered any differently.

User currently offlineDTWAGENT From United States of America, joined Jan 2006, 1283 posts, RR: 0
Reply 9, posted (6 years 9 months 4 days 15 hours ago) and read 5288 times:

If your not in First/Envoy class don't count on it. When my group flew from PHL to GLA and from SNN to PHL the food and service was the worst I have ever had. (in coach that is). They need to do something. The F/A's came around 1 time for drinks, 1 time for the food, 1 time to pickup trash and that was it until the sun came up. I had to go and ask for a bottle of what or pop and I was told I could not have any because everything was locked up for the night. That is bad service if you ask me..... On the way home was not any better. However, when they came around for drinks I got 3 cans of pop so I would not have to go ask for something that was locked down for the rest of the flight.

This T/A will not be flying USAirways overseas again for a very long time. So far LH has everyone beat out of DTW on service in the aircraft. Ground crew, that is another story.


User currently offlineSNATH From United States of America, joined Mar 2004, 3238 posts, RR: 23
Reply 10, posted (6 years 9 months 4 days 15 hours ago) and read 5277 times:

Quoting Boeing743 (Reply 1):
If you look at their website www.usairways.com, You will notice that they said it is work in process to improve the customer service and meal service on all classes aboard US.

Maybe, all airlines are in the process of constantly improving their service.  Smile

Quoting OA260 (Reply 2):
Even in Envoy the food is sub standard.

I'm really sorry to hear that!!!

Quoting OA260 (Reply 5):
we had steak for dinner which was tiny and cold.

Clearly, a tartare!  duck 

Quoting AlexPorter (Reply 8):
I had a pasta dish (ravioli, IIRC). Although the serving method was kind of strange (came in a box where they slide the hot portion into a slot)

Did it look like this by any chance?  Smile


MyAviation.net photo:
Click here for bigger photo!
Photo © Tony Printezis



Tony



Nikon: we don't want more pixels, we want better pixels.
User currently offlinePanamair From United States of America, joined Oct 2001, 4792 posts, RR: 25
Reply 11, posted (6 years 9 months 4 days 13 hours ago) and read 5200 times:
Support Airliners.net - become a First Class Member!

Quoting Itsnotfinals (Reply 3):
was in Envoy about 5 weeks ago FRA -PHL and found the food consistent with UA and DL J class.

Not even close with DL (or CO or AA's 2-class transatlantic service). DL offers 5 courses - US offers 3 in Envoy. US mixes the salad and appetizers together; DL has separate and also offers a soup option. US' idea of a desert is a chocolate-crusted cream puff dumped onto the fruit and cheese plate, while DL offers a choice of the fruit/cheese plate or fresh fruit (btw, US mentions 'fresh fruit' on its menu but the only fruit I found was a piece of dried apricot and piece of prune on the cheese plate); DL then also offers an ice-cream sundae as desert.

On westbound flights, the snack before landing served by US is a Pizza in a cardboard box - in fact the same pizza that DL serves in ECONOMY on its transatlantic flights. DL also serves warm chocolate chip cookies while US offers 3 mini butter cookies from the tin....DL offers proper silverware while US provides plastic fork/knife/spoon with the snack before landing....


User currently offlineHowSwedeitis From Sweden, joined Jul 2007, 586 posts, RR: 0
Reply 12, posted (6 years 9 months 4 days 12 hours ago) and read 5167 times:
Support Airliners.net - become a First Class Member!

The last time I was due to fly with US Air, they cancelled my flight. (I had a convention on Fri-Sun; my flight was to leave THU night, and I was to depart SUN Night back home.) The only other possible flight they offered me was one that got into Philly at about 1400 on SUN... My flight back home left on SUN at 1600.  irked  That being said, my opinion might be a bit biased, however, when I flew to Munich on Lufthansa, I have never had, nor since had such a great meal.  yummy  Fly Lufthansa instead!!


Heja Sverige!!
User currently offlineAfay1 From United States of America, joined Oct 2001, 1293 posts, RR: 3
Reply 13, posted (6 years 9 months 4 days 12 hours ago) and read 5151 times:

Parroting others here, your first mistake was to have any positive expecations on a USair flight. If you have no expectations, you cannot be disapointed!

User currently offlineSNATH From United States of America, joined Mar 2004, 3238 posts, RR: 23
Reply 14, posted (6 years 9 months 4 days 12 hours ago) and read 5147 times:

Quoting Panamair (Reply 11):
or AA's 2-class transatlantic service

I don't know about now, but a couple of years ago AA's 2-class service was very good:

http://www.airliners.net/discussions/trip_reports/read.main/61688

I was quite impressed, I have to say.

Quoting HowSwedeitis (Reply 12):
however, when I flew to Munich on Lufthansa, I have never had, nor since had such a great meal.

LH do indeed have among the best Y meals I've experienced.

Tony



Nikon: we don't want more pixels, we want better pixels.
User currently offlineYYZYHZ From Canada, joined May 2006, 96 posts, RR: 0
Reply 15, posted (6 years 9 months 4 days 11 hours ago) and read 5066 times:

When I flew to the UK last December, i flew bmi ORD-MAN, and had the (mis)pleasure of flying US Airways on the way back, well MAN-PHL. While bmi had an onboard chef who delivered some of the best food I ever had, US Airways was akin to something I could create in my dorm room. The pasta was dry and a very small portion, the drinks were in plastic cups along with the forks and knifes. The salt and pepper came in little packets you find at a fast food restaurant. The "snack" was a salad that I didn't even touch (it looked like it was from those bagged salads that you find in a grocery store) and pizza in a cardboard box! I must admit the pizza wasn't too bad! Coupled that with some crappy FA's, and being asked 100000x if I wanted a US Airways Credit Card (I don't know how many times I had to tell them I was Canadian and thus inelegible!) led to a very poor impression. Maybe the bmi flight was so good (honestly, it was the best flight I have ever had!) that I had too high expectations! Oh well, you can't wind them all!


Travelled on Dash 8-300, A319, A320, A321, A330, B737, B747, B757, B767, E75
User currently offlineN710PS From United States of America, joined Oct 2006, 1166 posts, RR: 4
Reply 16, posted (6 years 9 months 4 days 11 hours ago) and read 5055 times:

I consistantly and by consistantly fly the envoy product every few weeks primaraly on the A-330 though the 762 has been in my trip a few times as well and I may be partial but I find that the service is not bad. It is what you get when you fly a US carrier. I enjoy it. I also have the chance to fly unfortuneately not for free but at a small fee on other carriers and sample the product up front and find it to match USAirways. Again I might be partial but you are not on EK so get over it is my opinion. Food on a US carrier is food. US mainline is in the process of upgradeing the product and meals and you should look for product mods to be revaled before the holiday travel season commences. Do not give out on US yet folks. And as far as people bashing US constantly, I would say US in the east has some of the most dedicated in the industry when all is considered. Thanks for listening to my rant. Cheers


The Bluestreak kid!



There is plenty of room for Gods animals, right next to the mashed potatoes!
User currently offlineHowSwedeitis From Sweden, joined Jul 2007, 586 posts, RR: 0
Reply 17, posted (6 years 9 months 4 days 11 hours ago) and read 5047 times:
Support Airliners.net - become a First Class Member!

Quoting YYZYHZ (Reply 15):
and had the (mis)pleasure of flying US Airways on the way back, well MAN-PHL.

UUFFF!!! That's like going from the Les San Grans is Paris to a McDonalds in Flint... I feel for ya!!  vomit 



Heja Sverige!!
User currently offlineCV990 From , joined Dec 1969, posts, RR:
Reply 18, posted (6 years 9 months 4 days 5 hours ago) and read 4904 times:

Hi!

I already posted the opinion of my US experience from LAX/PHL/LIS, pretty much I feel the same that most of you shared. But I think US can "be born again", I truly think it's just a philosophy that is there right now, but it can be improved with just a bit of effort.....the support is there, I think US have a great fleet of airplanes ( I still think those ex: ATA 757's need better seats.....), I tried their 734's, A319, A321 and the 757, the Airbus fleet is very good indeed. The service inside USA it's standard compared with other airlines....like UA, you want something to eat you pay $5.....ok, fare enough, and actually the offers they gave were fine, so nothing to complain. The big change would be the international service, I see that normally US fares are maybe $100/$200 less expensive than "the competition", if they improve a bit more their meal service ( I'm sure that if they spend maybe....$3 to $5 more in their meals things will change dramatically!!! ) and stop charging headphones on international flights US can have a very bright future ahead! I think also that both PHL and CLT are great hubs, I enjoyed a lot pass by those places....so it's just a bit of level up standards and people will be happy...it's just small things but can really make the difference right? ( maybe someone from US client service is reading our words...who knows!!! )
Regards


User currently offlineOA260 From Ireland, joined Nov 2006, 26508 posts, RR: 58
Reply 19, posted (6 years 9 months 4 days 4 hours ago) and read 4872 times:

Quoting CV990 (Reply 18):
But I think US can "be born again"

I agree but then again any airline can be reborn. US Airways could be a wonderful airline if they gutted out their cabins offered good quality food etc... but in reality will it really happen. Im doing FLL-CLT-LAS in F with US soon so I will do a full detailed TR . I havnt flown them for 8 months so will notice any major differences if any.



AEGEAN-OLYMPIC AIR - ΟΛΥΜΠΙΑΚΗ " μέλος στη Star Alliance
User currently offlineDavidlc3 From United States of America, joined Jun 2007, 341 posts, RR: 0
Reply 20, posted (6 years 9 months 4 days 1 hour ago) and read 4791 times:

The cardboard box of food was a major cost savings about 4 years ago. Those boxes are made off property and shipped to the various stations where the caterer boards the meals (airline caterers are by and large unionized so they can have these boxes done in non-union shops and pay alot less for the food - even if it is poor quality.) If you noticed everything in Y is now fully disposable which further cuts cost as there is no wash.

The new US made one smart move, they took a really great guy (former PI) and moved him to PHX in charge of Dining & Cabin. He's only been there a short while but his placement is the first sign that US might actually consider not being a horrible airline in the future. The guy is pure class with a great eye for what the customers appreciate.

So, even though they may really bite now the door is open for great improvement in the near future...IF US management lets them do their jobs...


User currently offlineFlyboyaz From , joined Dec 1969, posts, RR:
Reply 21, posted (6 years 9 months 4 days 1 hour ago) and read 4742 times:

All the food will be upgraded for international Envoy and coach class as well as first class domestic service. Domestic coach buy on board will be overhauled as well. Of course the 767's are being remodeled inside, new seats in Envoy, etc. Changes will be made in the fall and supposed to be completed by the end of the year or early next year.

User currently offlineSNATH From United States of America, joined Mar 2004, 3238 posts, RR: 23
Reply 22, posted (6 years 9 months 4 days ago) and read 4697 times:

Quoting OA260 (Reply 19):
Im doing FLL-CLT-LAS in F with US soon so I will do a full detailed TR .

Please do. I've always wondered how their domestic F product is.

Quoting Davidlc3 (Reply 20):
If you noticed everything in Y is now fully disposable which further cuts cost as there is no wash.

...and very environmentally friendly, right?  Smile

Quoting Flyboyaz (Reply 21):

Do you work for US? If you do, please keep us posted on these changes. Thank you.

Tony



Nikon: we don't want more pixels, we want better pixels.
User currently offlineSW733 From United States of America, joined Feb 2004, 6265 posts, RR: 9
Reply 23, posted (6 years 9 months 4 days ago) and read 4688 times:

Yeah I flew MCI-PHL-DUB and LGW-PHL-MCI about a month ago...not good. They food was probably some of the worst I have had on any flight, whether is be a US-based airline or otherwise. I won't get into service, but lets just say, it was very poor. I am with OA260 in that I told my company I will not be flying US Airways again, not in any class.

User currently offlineZvocio79 From United States of America, joined Nov 2006, 172 posts, RR: 0
Reply 24, posted (6 years 9 months 4 days ago) and read 4680 times:

Quoting OA260 (Reply 2):
Even in Envoy the food is sub standard. Go to McDonalds and you will get better . I was very dissapointed with the food and the product. I hope they upgrade it soon.

I flew envoy from SNN to PHL, food was pretty good........


25 Itsnotfinals : I am sorry but I just flew Envoy in the last month from FRA to PHL and your definition of their service is completely wrong. They had reafl fruit, re
26 GlobalATL : Gracious In-Flight service, warm smiles, heartfelt gratitude, southern charm, good looking uniforms. Oh, damn. Where is Piedmont when we need them?
27 Panamair : Sorry for the pissing match....Flew ZRH-PHL last week (mid-July)...even saved the menu. 3 courses: 1) Cold cuts and salad -- one dish; 2) entree choi
28 Itsnotfinals : Well I guess it sucks to be on the ZRH flight. 1 flight does not an entire class of service make. That is not their entire menu for Envoy, just what
29 N710PS : Next week I am either going to GTW or to SJU and in either case I will be flying the 330-300 and I will do a full and photographic trip report for eve
30 Post contains images OA260 : Well im European and I love all the sweet stuff. Dunkin Donuts/Ben and Jerrys Ice Cream/chocolate fudge sundaes bring it on The one thing the all the
31 SNATH : Clearly, you haven't been to Greece... Tony
32 Post contains images OA260 : Hmmm Loukoumades/Melomakarona/Kourebedes/Baklava.... I feel a DUB to ATH trip comming on
33 Post contains images Itsnotfinals : Baklava is great but even Baklava is no match for high fructose corn syrup that that nasty ice cream has in it
34 Post contains images SNATH : Yum yum yum! Galaktoboureko is my favorite! But, anyway, we digress! Tony
35 AlexPorter : Mine was similar, but it had no veggies in the hot portion. Possibly because it was ravioli and had stuff inside the noodles instead. But the pasta w
36 SNATH : You would love AC Executive First. On overnight long-haul flights they have an Express Gourmet option which is basically a cold dish but it is served
37 Post contains images HowSwedeitis : Is there anyway that the card bored could be recycled? Ah, but many (Authentic) European desserts and pastry's don't contain nearly as much (if at al
38 Post contains images SNATH : Nah, it's probably too expensive... Tony
39 Post contains images HowSwedeitis : That's a shame... that's a huge amount of waste...
40 Itsnotfinals : Exaclty my point. I lived in AMS for a while and travel a lot out of the US for work and it always amazing me how incredibly sweet US sweets are, no
41 Post contains images HowSwedeitis : Oui Oui!!! *French Laugh* Ohagh Ohagh!!!
Top Of Page
Forum Index

This topic is archived and can not be replied to any more.

Printer friendly format

Similar topics:More similar topics...
US Airways Cross Country Overnight Question posted Thu Apr 29 2004 06:34:09 by KLM11
British Airways Long Haul posted Wed Dec 6 2000 11:02:16 by EmiratesLover
US Airways Booking Question posted Tue Jun 5 2007 19:34:44 by CAETravlr
DL US Long Haul Product Consistancy? posted Sun Mar 25 2007 04:49:20 by JerseyGuy
Question About US Airways' E175s posted Tue Feb 20 2007 05:14:30 by MSYtristar
How Long Will The 737 Remain In US Airways Fleet? posted Sun Jan 7 2007 23:06:23 by Gilesdavies
US Airways Ramp Schedule Question posted Tue Oct 24 2006 21:23:14 by Cadet57
CX Long Haul Question posted Wed Jul 26 2006 22:03:43 by Trekster
US Airways Question posted Tue Jul 11 2006 05:42:03 by Ckfred
British Airways Clarifies Long-haul Fleet Renewal posted Wed Mar 15 2006 06:31:32 by Jacobin777