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Air Canada Ranked 'Best Airline In North America'  
User currently offlinePizzaandplanes From , joined Dec 1969, posts, RR:
Posted (6 years 8 months 4 weeks 9 hours ago) and read 6819 times:

Air Canada ranked 'Best Airline in North America' in world's largest survey of air travelers-

"The exhaustive passenger survey of over 14 million air travelers was conducted by the independent UK-based research firm Skytrax between August 2006 and June 2007 using 40 different aspects of passenger satisfaction for each airline's product and service standards. This independent passenger survey is highly regarded in the air transportation industry as a primary benchmarking tool for passenger satisfaction levels of airlines throughout the world. It is the second time in three years that Air Canada has placed first among North American carriers. Star Alliance, of which Air Canada is a founding member, was ranked as Best Airline Alliance."

2nd in 3 years, not bad.

http://biz.yahoo.com/prnews/070730/mo370.html?.v=4

35 replies: All unread, showing first 25:
 
User currently offlineYOWza From Canada, joined Jul 2005, 4845 posts, RR: 16
Reply 1, posted (6 years 8 months 4 weeks 8 hours ago) and read 6689 times:

Definitely something worth being proud of but one must not lose site of the between the quality of service offered by the world's best airlines in Asia and Europe. Being Best in NA is kind of like being the skinniest kid at fat camp.

YOWza



12A whenever possible.
User currently offlineLXA340 From Switzerland, joined Nov 2006, 2117 posts, RR: 4
Reply 2, posted (6 years 8 months 4 weeks 8 hours ago) and read 6671 times:

Quoting YOWza (Reply 1):
Being Best in NA is kind of like being the skinniest kid at fat camp.

lol...Well no doubt when it comes to service etc. However AC offers it's passengers a farely young fleet and once all planes will be XM'd AC will have by far the best cabin product when it comes to seating and entertainment in North America. However AC really needs to work on having more efficient and friendly staff especially on the ground. Incase things go wrong such as flight cancellations treatment of customers needs to get better more in the standard of European cariers. AC is voted number 1 in North America and they deserve it!!! But afain this is nothing to be proud of it's something that should be expected, as your funny statement says Big grin


User currently offlineYOWza From Canada, joined Jul 2005, 4845 posts, RR: 16
Reply 3, posted (6 years 8 months 4 weeks 7 hours ago) and read 6645 times:

Quoting LXA340 (Reply 2):
Well no doubt when it comes to service etc. However AC offers it's passengers a farely young fleet and once all planes will be XM'd AC will have by far the best cabin product when it comes to seating and entertainment in North America.

Agreed, these are vaild points. I just don't want AC to get complacent.

Quoting LXA340 (Reply 2):
However AC really needs to work on having more efficient and friendly staff especially on the ground. Incase things go wrong such as flight cancellations treatment of customers needs to get better more in the standard of European cariers

Not touching that statement.

YOWza



12A whenever possible.
User currently offlineCanadianNorth From Canada, joined Aug 2002, 3388 posts, RR: 9
Reply 4, posted (6 years 8 months 4 weeks 7 hours ago) and read 6598 times:

Just a question...

Does this survey give equal chances to smaller carriers? I'm not saying that Air Canada is all that bad, it's just that I've never seen a smaller carrier get an award like this. I was wondering because for example Air North is never mentioned in any awards, but reading our comment cards passengers leave behind I've yet to read one from a passenger that was not completely satisfied. I find it odd that we seem to have so many happy customers, yet never get awards. And I'm sure there are many small airlines across Canada in the same boat...


CanadianNorth



What could possibly go wrong?
User currently offlineCuriousFlyer From United States of America, joined Oct 2006, 675 posts, RR: 0
Reply 5, posted (6 years 8 months 4 weeks 7 hours ago) and read 6589 times:

I have often experienced AC's bad service, I'd say they are on par with other NA carriers. Long way to go, they are not on top of my list...

User currently offlineLnglive1011yyz From Canada, joined Oct 2003, 1606 posts, RR: 15
Reply 6, posted (6 years 8 months 4 weeks 7 hours ago) and read 6567 times:

Quoting YOWza (Reply 1):
Definitely something worth being proud of but one must not lose site of the between the quality of service offered by the world's best airlines in Asia and Europe. Being Best in NA is kind of like being the skinniest kid at fat camp.

YOWza

What are fare prices like on a similarly distanced trip in Asia or Europe? Say, a YYZ to LHR distance? I'd be interested to know if the flight would be cheaper in NA or in Asia/Europe..

Quoting CanadianNorth (Reply 4):
Does this survey give equal chances to smaller carriers? I'm not saying that Air Canada is all that bad, it's just that I've never seen a smaller carrier get an award like this. I was wondering because for example Air North is never mentioned in any awards, but reading our comment cards passengers leave behind I've yet to read one from a passenger that was not completely satisfied. I find it odd that we seem to have so many happy customers, yet never get awards. And I'm sure there are many small airlines across Canada in the same boat...

If you read the article again (I missed it too) it indicates that INTERNATIONAL travellers were polled. So these are likely not domestic flights, which Air North would be covered under..

AC's domestic product is something to be desired, but everyone I've known that has travelled internationally, enjoyed AC's services.

Quoting CuriousFlyer (Reply 5):
I have often experienced AC's bad service, I'd say they are on par with other NA carriers. Long way to go, they are not on top of my list...

Long haul or Domestic/North America?

1011yyz



Pack your bags, we're going on a sympathy trip!
User currently offlineLXA340 From Switzerland, joined Nov 2006, 2117 posts, RR: 4
Reply 7, posted (6 years 8 months 4 weeks 7 hours ago) and read 6511 times:

Quoting CanadianNorth (Reply 4):
Does this survey give equal chances to smaller carriers?

This category is only aimed for major cariers in the case for North America it would include airlines such as AA, CO, UA, US, NW and for Canada I gues only AC as it is the only major carier. For smaller airlines there are sub categories such as best reginal airline or best low cost etc.


User currently offlineIkramerica From United States of America, joined May 2005, 21419 posts, RR: 60
Reply 8, posted (6 years 8 months 4 weeks 7 hours ago) and read 6511 times:

Quoting Lnglive1011yyz (Reply 6):
If you read the article again (I missed it too) it indicates that INTERNATIONAL travellers were polled. So these are likely not domestic flights, which Air North would be covered under..

This was a point I raised in the other thread. International airlines with large domestic operations are weighed down compared to "unencumbered" airlines that are nearly 100% international.

One can have the same exact experience on JL and SQ from LAX-NRT, for example, but if the person is then going on to Sapporo, if that flight is more "domestic" JL gets knocked for the whole trip if you flew in on JL, but SQ gets off scot free. And since there are no domestic routes in Singapore (or other city states) they get to showcase their best product on most flights.

That's why I think in the future, all these awards will continue to go to "city state" airlines, and the most airlines like AC can hope for is "best in region" like they won here.



Of all the things to worry about... the Wookie has no pants.
User currently offlineLonghornmaniac From United States of America, joined Jun 2005, 3244 posts, RR: 45
Reply 9, posted (6 years 8 months 4 weeks 7 hours ago) and read 6457 times:

Hey, congrats to AC! I've never had the pleasure of flying them, but I look forward to being able to someday. Why am I not surprised AA wasn't at the top of this list??  Smile

Cheers,
Cameron


User currently offlineCanadianNorth From Canada, joined Aug 2002, 3388 posts, RR: 9
Reply 10, posted (6 years 8 months 4 weeks 7 hours ago) and read 6453 times:

Quoting Lnglive1011yyz (Reply 6):
If you read the article again (I missed it too) it indicates that INTERNATIONAL travellers were polled

My bad, completely missed that.

Quoting LXA340 (Reply 7):
For smaller airlines there are sub categories such as best reginal airline or best low cost etc.

Does every airline fit these though? For example, we aren't really "low cost" because we do offer meal service, J class, etc. We aren't really "Regional", as we do fly 737s and have scheduled flights of over 2 hours with them. We aren't really "international" because almost all our schedules are domestic ones. We aren't really "domestic" because we do have seasonal flights to Alaska. We aren't "major" because we only have six airplanes. I could go on, but I'll be quiet now.


CanadianNorth



What could possibly go wrong?
User currently offlineYOWza From Canada, joined Jul 2005, 4845 posts, RR: 16
Reply 11, posted (6 years 8 months 4 weeks 6 hours ago) and read 6398 times:

Quoting Lnglive1011yyz (Reply 6):
What are fare prices like on a similarly distanced trip in Asia or Europe? Say, a YYZ to LHR distance? I'd be interested to know if the flight would be cheaper in NA or in Asia/Europe..

This is a tricky thing to get to grips with. There are a plethora of ways to get from YYZ-London using a single carrier AC,BA, KL (via AMS) etc where as this luxury of choice doesn't tend to be as dense in Asia. The variation in options will of course affect prices as will a number of other factors such as season.

If we're dealing with YYZ-LHR (3556 mi) direct working with 1-Sept-07 returning 8-Sept-07 we get
BA: CA$940 return - from ba.com
AC: CA$940 return - from aircanada.com
TS: CA$789 return - from airtransat.com

If we're dealing with DXB-HKG(3684 mi) direct working with 1-Sept-07 returning 8-Sept-07 we get
EK: CA$920 return - from emirates.com using xe.com for exchange rate
CX: CA$854 return - from cathaypacific.com using xe.com for exchange rate

YOWza



12A whenever possible.
User currently offlineBoeingluvr From , joined Dec 1969, posts, RR:
Reply 12, posted (6 years 8 months 4 weeks 5 hours ago) and read 6286 times:

How about number 1 in Europe and Asia?

User currently offlineBAalltheway From Canada, joined Jan 2007, 89 posts, RR: 0
Reply 13, posted (6 years 8 months 4 weeks 5 hours ago) and read 6261 times:

Quoting CanadianNorth (Reply 10):
Quoting Lnglive1011yyz (Reply 6):
If you read the article again (I missed it too) it indicates that INTERNATIONAL travellers were polled

My bad, completely missed that.

I almost missed that too...Too Bad...I had a lot more to say against that accolade than for it, but must agree in the international flight category.


User currently offlineMattRB From Canada, joined Apr 2005, 1624 posts, RR: 10
Reply 14, posted (6 years 8 months 4 weeks 2 hours ago) and read 6095 times:

Given how we're rated by skytrax overall (http://www.airlinequality.com/Airlines/AC.htm), I find it somewhat disingenuous of management to be playing this award off as they are.

We're being given a pat on the back and an attaboy for essentially being the best of a mediocre lot (like YOWza said above, we've been voted the skinniest kid at fat camp).

I'd like to see what the rating was like in 2005 when we last won the award to see what the fluctuation in ratings (if any) have been.



Aviation is proof that given, the will, we have the capacity to achieve the impossible.
User currently offlinePnwtraveler From Canada, joined Jun 2007, 2201 posts, RR: 12
Reply 15, posted (6 years 8 months 4 weeks ago) and read 5981 times:

I just typed in another thread that I will choose AC over any US Airline from YYZ to LGA,DC,BOS etc. They still have a service advantage. It used to be greater when we got a hot breakfast from YYZ to DCA while other you got coffee and a danish/muffin. That gap has narrowed but they are still a bit better. Canadians love to hate AC for the most part. It is a cultural thing and I think it goes back to the time when it was a national airline (crown corporation not privately held). Sure there are still some ground and station staff who leave a lot to be desired and think they are still a government agency.

User currently offlineAsiaflyer From Singapore, joined May 2007, 1111 posts, RR: 0
Reply 16, posted (6 years 8 months 3 weeks 6 days 19 hours ago) and read 5850 times:

Quoting Ikramerica (Reply 8):
This was a point I raised in the other thread. International airlines with large domestic operations are weighed down compared to "unencumbered" airlines that are nearly 100% international.

One can have the same exact experience on JL and SQ from LAX-NRT, for example, but if the person is then going on to Sapporo, if that flight is more "domestic" JL gets knocked for the whole trip if you flew in on JL, but SQ gets off scot free. And since there are no domestic routes in Singapore (or other city states) they get to showcase their best product on most flights.

That's why I think in the future, all these awards will continue to go to "city state" airlines, and the most airlines like AC can hope for is "best in region" like they won here.

I get your point, and I read your argument in the other thread as well.
I do not fully agree with you.
Even if CX, SQ, TG etc often can avoid the hassle with domestic flights and their connections, I think there are clear differences in the airlines intercontinental flights.
I've been on all big US airlines except CO, and I clearly think that their service is less good than the asian and most european airlines.
If you charge for meals on a 5 hour flight, or charge 5 usd for beer on a 10 hours flight, you can simply not compete in this matter.
Also having f/a:s that have been doing this for last 25 years, and are clearly tired of their jobs doesnt improve the case either.



SQ,MI,MH,CX,KA,CA,CZ,MU,KE,OZ,QF,NZ,FD,JQ,3K,5J,IT,AI,IC,QR,SK,LF,KL,AF,LH,LX,OS,SR,BA,SN,FR,WF,1I,5T,VZ,VX,AC,NW,UA,US,
User currently offlineJoeCanuck From Canada, joined Dec 2005, 5321 posts, RR: 30
Reply 17, posted (6 years 8 months 3 weeks 6 days 19 hours ago) and read 5845 times:

Sadly, I think these results say more about the sorry state of N.American based, international airlines than they do about the quality of AC service.


What the...?
User currently offlineLXA340 From Switzerland, joined Nov 2006, 2117 posts, RR: 4
Reply 18, posted (6 years 8 months 3 weeks 6 days 19 hours ago) and read 5819 times:

Quoting CanadianNorth (Reply 10):
Does every airline fit these though? For example, we aren't really "low cost" because we do offer meal service, J class, etc. We aren't really "Regional", as we do fly 737s and have scheduled flights of over 2 hours with them. We aren't really "international" because almost all our schedules are domestic ones. We aren't really "domestic" because we do have seasonal flights to Alaska. We aren't "major" because we only have six airplanes. I could go on, but I'll be quiet now.

Nevertheless those are still regional / domestic routes and you are not a network carier with a constant schedule at least only to some dmestic destinations. You could say the bsame about Jetblue that they would fit into this category nevertheless they are in a low cost segment and 2ndly not a major airline altough they make corss border flights. This survey is only aimed to flag cariers that fly intercontinental etc.


User currently offlineFLYACYYZ From Canada, joined Jan 2004, 1914 posts, RR: 12
Reply 19, posted (6 years 8 months 3 weeks 6 days 17 hours ago) and read 5756 times:

Quoting Pnwtraveler (Reply 15):
It used to be greater when we got a hot breakfast from YYZ to DCA while other you got coffee and a danish/muffin. That gap has narrowed but they are still a bit better. Canadians love to hate AC for the most part. It is a cultural thing and I think it goes back to the time when it was a national airline (crown corporation not privately held). Sure there are still some ground and station staff who leave a lot to be desired and think they are still a government agency.

A hot breakfast would have been impossible. In the "meal days" the flight operated with the CRJ, and subsequently with the EMJ's, both of which are not equipped with ovens. However a choice of a great fruit platter or deli platter was once offered. Personally, I thought that CO was a shoe-in for this award, given the fact that they still offer complementary meals, pillows and blankets, and often the defining factor for customer recognition and satisfaction.

Yes Canadians love to hate AC, but all I can say is shop and compare. I've recently flown and experienced US/UA & AA, and despite the evolution of all North American carriers, the diminished quality on the above-mentioned three, was shocking.

There is zero point comparing AC and the other North American carriers to the likes of Middle-East & Asian carriers. Every point and angle has been made and argued on this forum. It is a vastly different marketplace with a vastly different consumer base.

Lets just say, congrats AC!!



Above and Beyond
User currently offlinePnwtraveler From Canada, joined Jun 2007, 2201 posts, RR: 12
Reply 20, posted (6 years 8 months 3 weeks 6 days 14 hours ago) and read 5596 times:

It was on an CRJ100ER. The choice was a hot omelet or the standard fruit tray. I know I had the eggs on two occasions. The Montreal flight didn't have the egg choice and I can remember distinctly my boss who was from Montreal asking AC about it. Shortly after that yes they did switch to only the cold offerings. We ate as soon as the plane as the seat belt sign was switched off. There were two flight attendants as well. One sat in one of the overwing emerg exit rows. That was often my choice of seats (or 1C) because it had marginally more leg room than the other rows. There was only one FA after that as well.

User currently offlineLongHauler From Canada, joined Mar 2004, 4765 posts, RR: 43
Reply 21, posted (6 years 8 months 3 weeks 6 days 12 hours ago) and read 5237 times:

Quoting Pnwtraveler (Reply 20):
It was on an CRJ100ER. The choice was a hot omelet or the standard fruit tray. I know I had the eggs on two occasions.

Air Canada's CL65s were not equipped with hot ovens.

Quoting Asiaflyer (Reply 16):
Also having f/a:s that have been doing this for last 25 years, and are clearly tired of their jobs doesn't improve the case either.

One of the biggest changes I have seen at AC in the last 5 years or so, is that now, more than 50% of ACs Flight Attendants have less than 5 years seniority. And it shows ... they are fresh and eager. And, with the hiring program going on now, that ratio will only get better.

On another note though, even with the large retirement incentive programs over the last few years, the F/As that stayed are the ones that wanted to, and generally enjoy their jobs. They are a pleasure to work with, and I am certain that is felt in the cabin as well.



Never gonna grow up, never gonna slow down .... Barefoot Blue Jean Night
User currently offlineBeechnut From Canada, joined Apr 2004, 720 posts, RR: 10
Reply 22, posted (6 years 8 months 3 weeks 6 days 12 hours ago) and read 5168 times:

Once upon a time Canadians were fond of saying G-d d-mned the CPR! (Canadian Pacific Railway).

Now we say G-d d-mned Air Canada!!!

Just a technological upgrade of a traditional Canadian rant...

Beech


User currently offlineFLYACYYZ From Canada, joined Jan 2004, 1914 posts, RR: 12
Reply 23, posted (6 years 8 months 3 weeks 6 days 12 hours ago) and read 5151 times:

Quoting Pnwtraveler (Reply 20):
It was on an CRJ100ER. The choice was a hot omelet or the standard fruit tray

Not trying to be a know it all, but flew the RJ for a couple of years from its introduction. The galleys were always "cold", and never oven-equipped. Had to be an aircraft substitution (319) or possibly Jazz, although I'm certain they have cold galleys as well. Not trying to diminish your omelette fantasies, but wouldn't have been possible. There was also a union/crew issue over this, as this was the first aircraft in which pilots & f/a's had cold meals as opposed to hot.

The CRJ had an M.O.T. exemption for 1 f/a per 50 (previously & currently 1 per 40). A second f/a was added if the operating In-Charge was unilingual, and required to meet federal language requirements. An utter waste of manpower IMHO. With one f/a the full meal deal was tight, especially on YYZ/CLE/YYZ flights, but with the current state of "reduced" in-flight service 1 per 50 is very do-able, and the industry standard. A second f/a was also added on YYZ/DCA/YYZ flights post 9/11 if the load exceeded 37. Not sure whether these standards are still in effect for JAZZ.



Above and Beyond
User currently offlineKmh1956 From Bermuda, joined Jun 2005, 3324 posts, RR: 7
Reply 24, posted (6 years 8 months 3 weeks 6 days 12 hours ago) and read 4994 times:

AC may be the best at screwing the passengers:

Quoting YOWza (Reply 11):
If we're dealing with YYZ-LHR (3556 mi) direct working with 1-Sept-07 returning 8-Sept-07 we get
BA: CA$940 return - from ba.com
AC: CA$940 return - from aircanada.com
TS: CA$789 return - from airtransat.com

If we're dealing with DXB-HKG(3684 mi) direct working with 1-Sept-07 returning 8-Sept-07 we get
EK: CA$920 return - from emirates.com using xe.com for exchange rate
CX: CA$854 return - from cathaypacific.com using xe.com for exchange rate

I did a quick search on a RT from BDA-YYZ for the same dates, and the price is $1255.78 (US). Outrageous. However, I can fly from BDA to ATL (in absolutely the opposite direction) and then north to YYZ on DL for $523.15 (US), on AA via JFK for $669.60, US via PHL for $634.62 and on CO via EWR for $670.80.

So what's so freakin' special about AC that could possibly coerce me into spending close to $700 more to fly with them? The only advantage I can see is that it's a direct flight......but with Delta I get to fly south first....for less, I can go to New York on AA first.....for less...need I say more?

[Edited 2007-07-31 17:47:19]


'Somebody tell me why I'm on my own if there's a soulmate for everyone' :Natasha Bedingfield
25 ChrisA330 : Nothing special - it's called competition...or lack thereof from Canada. Comparing fares ex-Canada vs ex-USA will always result in a higher fare from
26 LongHauler : It is obviously supply and demand. AC has already sold out its lower fare levels and the other carriers have not. If they were not able to compete or
27 LH423 : See, you're falling into the same trap that the poster who brought up this point showed us. Yes, a couple of US airlines charge for alcohol on intern
28 CRJ 900 : BUT ON A BRIGHTER NOTE, very soon pax will be paying to use those tvs onboard, the memos were just handed out this week..... god, sometimes this airli
29 Post contains links Pnwtraveler : I won't belabour the point and I know CRJ's didn't have ovens. I don't know how or why they did it but I know what I ate. Maybe the hot portion came p
30 Post contains images MattRB : We need to stop trying to be everything to everyone and let WS has the LCC market and return to full service. We need to stop nickel and diming our c
31 CRJ 900 : 1:50 is the rule at Jazz and the company only dispatches the CRJ 100/200 with 1 FA regardless. Of course the min crew for the CRJ705 is 2 FAS. If the
32 FLYACYYZ : Agreed. AC has convinced themselves that a seat is merely a commodity - and passengers gleefully will "buy up" as desired. I spend an awful lot of ti
33 Salomon : Just a quick word to say that the 1rst A321 is being XM'ed : C-GJWO. Here is the full list: 11 A319 (out of 41) 30 A320 (out of 42) 7 B763 (out of 31)
34 Bakersdozen : What the heck? Is that list up to date... it is going pretty slow, I would have thought the 320's and 319's would have almost been done by now
35 Post contains images MattRB : Well, they would've except for that whole 'summer' thing happening and everybody and their dog (or not, given our new pet policy ) going on vacation,
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