Skyhawk62507 From United States of America, joined May 2005, 174 posts, RR: 1 Posted (6 years 4 months 1 week 3 days 8 hours ago) and read 19224 times:
Not sure if this could be considered a trip report or not... and while I'm no fan of the carrier this occurred on, I'll be the first to admit this probably could have happened on any airline.
I was on NW 625 Sunday night, MSP to ABQ. Sat in row 23 on an A320, two ahead of the rear flight attendant station. Apart from the usual cramped accomodations, it was a decent flight, on time and even had a nice light show due to T-storms around ABQ.
The flight attendants had been chattering in their station throughout the flight, and while this was a little annoying it wasn't a big deal. However, with about 20 mins to go before touchdown, one of the attendants began to speak of her ordeal with breast cancer... including graphic details of her chemo treatment and double masectomy.
I'm also a cancer survivor, and so I'm familiar with this type of conversation... as well as the desire to share this kind of story with others. But on a commercial airline flight, on which you're a crewmember? It's worth noting she was speaking in a normal tone of voice, and was easily heard by everyone near the back of the aircraft -- people in row 19 were glancing back at the station, apparently in response to details of the conversation.
On my way out of the plane, I flagged down the chief attendant, and explained the ordeal. I related the details to her, said I did not want the attendant in question to get in trouble, and that I was glad to hear she was doing well now -- "but on a commercial flight, I'd prefer to not hear about this kind of thing at all," I added. "It's beyond inappropriate."
The attendant seemed to agree, but did not specify what kind of action would be taken.
Was I out of line? I didn't think so at the time, but now I'm having second thoughts. It still seems this was an extremely personal story to be sharing with coworkers on the job, within earshot of 30 or so total strangers.
I was called a c**k in April by crew chatting to each other, which was fair enough because I was indeed being a fussy sh*t that day, but I didn't like hearing it from them. They offered me 5k miles when they realised; end of.
AASTEW From Dominican Republic, joined Oct 2001, 446 posts, RR: 1 Reply 4, posted (6 years 4 months 1 week 3 days 8 hours ago) and read 19085 times:
I guess the same thing applies to passengers as well. F/A's also don't like to here passenger's outrageous celluar phone conversations or better yet their conversation, with passengers sitting right next to them.
It's just basic manners. Some people have them some don't.
Also, you never know if those F/A's were best friends/relatives. However, I wouldn't necessarily share that information with another crewmember I may never see for awhile.
RichM From United Kingdom, joined Oct 2004, 795 posts, RR: 7 Reply 5, posted (6 years 4 months 1 week 3 days 8 hours ago) and read 19085 times:
You're overreacting by far. If that was me, I'd be glad to hear that she was ok. I must say though, you must have exceptionally good hearing.
Just because the working conditions are cramped and in close proximity to passengers, it does not mean to say that they should not be allowed to exchange conversation at times during the flight. I fail to see how the nature of this conversation was inappropriate. The fact was that they were not talking to you and therefore it's none of your concern anyway.
Perhaps next time you'd consider buying a pair of inflight headsets so that you could listen to the IFE instead of listening into other people's conversations.
Sevenair From United Kingdom, joined Feb 2001, 1728 posts, RR: 0 Reply 6, posted (6 years 4 months 1 week 3 days 8 hours ago) and read 18950 times:
Sometimes I find easyJet crew from NCL having discussions which I find slightly inappropriate, particularly on the very early morning flights! But I don't know. Perhaps it is an NCL thing. I admit when I worked for a well known Swedish furniture shop, we would have dodgey conversations, but we would always ensure we were out of earshot from the customers!
SpeedbirdEGJJ From United Kingdom, joined Nov 2003, 429 posts, RR: 4 Reply 7, posted (6 years 4 months 1 week 3 days 8 hours ago) and read 18950 times:
FFS, they wonder why our beloved industry is going to the wall, if its not govt regulations, security checks, increased taxes etc, we're not even allowed to be human at work anymore.... just very very sad i'd say
Nzrich From New Zealand, joined Dec 2005, 1509 posts, RR: 1 Reply 9, posted (6 years 4 months 1 week 3 days 8 hours ago) and read 18939 times:
Quoting RichM (Reply 6): You're overreacting by far. If that was me, I'd be glad to hear that she was ok. I must say though, you must have exceptionally good hearing.
Mind you that person may just have a loud voice .. I have heard crew talk and i have been seated 10 rows away from the crew seats .. Now as i was fellow crew i went up to the guy and he does have a very loud voice and told him ..he didnt believe me untill i told him exactly what he said in the conversation !! He was shocked to say the least but he did thank me as he did not realising now far his voice can travel ..
StarGuy From United Kingdom, joined Dec 2005, 317 posts, RR: 0 Reply 10, posted (6 years 4 months 1 week 3 days 8 hours ago) and read 18939 times:
Quoting Swiftski (Reply 2): I was called a c**k in April by crew chatting to each other, which was fair enough because I was indeed being a fussy sh*t that day, but I didn't like hearing it from them. They offered me 5k miles when they realised; end of.
The aircraft, especially the galley, is our little office/home and we are so at home onboard the aircraft that sometimes we do forget that there are customers sitting sometimes just a metre away from us. Crew love to gossip, we love scandal, the juicier and dirtier the better and that will never change. We are also used to having to talk so loud over the sound of the engines, ovens and 6 other crew conversations, that we totally forget just how much can be heard from inside the passenger cabin. Once on a flight to Hong Kong as a passenger, I was standing at the 744 5 doors with my friend sharing some juicy gossip, when a crew member came down from the 4 door galley to let me know that him and his colleagues could hear every word that was being spoken, I was mortified.
Jhooper From United States of America, joined Dec 2001, 6197 posts, RR: 13 Reply 12, posted (6 years 4 months 1 week 3 days 7 hours ago) and read 18813 times:
Quoting StarGuy (Reply 11): We are also used to having to talk so loud over the sound of the engines, ovens and 6 other crew conversations, that we totally forget just how much can be heard from inside the passenger cabin.
Last time I flew AA, the crew was totally unprofessional. Not only was the flight attendant giggling throughout the entire safety announcement as if it were a joke, they were so busy gossiping they neglected to bring me the cup of water I had very politely asked for (during the regular cabin service). Maybe they could spend less time BSing in the galley and more time doing their jobs.
Last year 1,944 New Yorkers saw something and said something.
I think your over-reacting a little. If the conversation was troubling or kept you from sleeping, you could have asked them to quiet down and I am sure they would have accomidated you. It was obviously not a conversation you were meant to hear. I think going to the lead flight attendant was a little spiteful.
Pacifique75 From Portugal, joined Oct 2006, 146 posts, RR: 0 Reply 14, posted (6 years 4 months 1 week 3 days 7 hours ago) and read 18675 times:
Quoting SpeedbirdEGJJ (Reply 8): we're not even allowed to be human at work anymore.... just very very sad i'd say
Exactly my thoughts!!!
Also due to the nature of our job, flying with different crew almost every day, we sort of talk about anything and everything to build a rapport and get easily used to confide in your colleagues, get on with one-another quickly...
Remember that we do stay away from home (and family/friends) many times and often I've flown with other crew members who somehow have the need to offload their problems, have a chat and they just turn to a colleague they feel closer to.
StarGuy From United Kingdom, joined Dec 2005, 317 posts, RR: 0 Reply 15, posted (6 years 4 months 1 week 3 days 7 hours ago) and read 18647 times:
Quoting Jhooper (Reply 13): they neglected to bring me the cup of water I had very politely asked for (during the regular cabin service). Maybe they could spend less time BSing in the galley and more time doing their jobs.
I'm sure that you did ask politely as most people do, but when we are doing cabin services, we often get asked for things and we do sometimes forget, even though we have the best of intentions to get it for you. I wasn't there so I can't speak for them, but I would imagine that it wasn't done to offend you. I know how sorry I feel when I see that passenger again and I realise that they asked me an hour ago for the simplest thing and I forgot.
I do find laughing throughout safety demos annoying and unprofessional, but having stood up in front of 200 passengers myself, all it takes is for your life jacket strings to get tangled or a colleague to look at you and you remember something they said 2 minutes earlier and that is it, laughing fit, and the more you try to suppress it and be professional, the worse it gets. It doesn't happen often at all and you do feel like a complete idiot after cause you know that it wasn't even funny. What more can I say, it one of those "you had to be there" moments
SashA From Russia, joined May 1999, 861 posts, RR: 0 Reply 16, posted (6 years 4 months 1 week 2 days 18 hours ago) and read 17990 times:
On a LHR-GLA late eve shuttle flight with BA cabin crew kept giggling entire 50 mins of the flight... in fact they were laughing so hard that in all the fuss they simply didn't manage to collect the trays from the reclining tables on the entire B-757. So we landed with the tables in horizontal position, which thinking about it raises serious safety concerns be it a landing of the rough kind. It all went smooth and FAs collected the trays while the plane taxiied to the gate .
Neither me or the rest of the passengers didn;t have a clue what the crew were all excited about but I did notice a few distressed glances from the pax.
Varig md-11 From France, joined Jul 2000, 1578 posts, RR: 8 Reply 18, posted (6 years 4 months 1 week 2 days 18 hours ago) and read 17886 times:
Quoting SashA (Reply 17): So we landed with the tables in horizontal position
though crew chat could be annoying, this is far more risky!!!
I even don't understand how a purser manage to let this happen: if the plane skids off the runway landing what will happen with these trays?
AF TW AA NW BA U2 TP UX LH SK AZ MP KL SN VY HV LS SS TK SQ RG
Exactly. Sorry that SKYHAWK62507 found this topic unpalatable. While the company often reminds us to keep "galley chat" at a minimum, and at a low audible level, there are certain topics which I agree should be off limits. They include:
*Company politics & particularly company bashing
*Personal references to customers or other crew on board
I think you did right. I too have had similar experiences and there's nothing more annoying than having to listen to someone else's conversation on a late night flight while trying to doze off. Chit-chatting in front of customers is unprofessional, no matter what your line of business is. I'm not saying you should tape your mouths shut but common courtesy applies here so it should be kept at a minimum and to a tone that is not disturbing to others. It's worth mentioning however that this "less formal" type of attitude is far more predominant in the US where corporate culture in general is less formal (again, this applies any customer facing job, not just the airlines). It's still no excuse though but, that's life.
AirTran717 From United States of America, joined Aug 2006, 746 posts, RR: 4 Reply 22, posted (6 years 4 months 1 week 2 days 17 hours ago) and read 17028 times:
Quoting Jhooper (Reply 1): F/As chit-chat all the time within earshot of customers about a plethora of inappropriate things. Most of them think they have the power of God so they can get away with it. Meanwhile, all we have to do is sit down, put on our seatbelt, keep our hands and feet to ourselves, turn off our I-Pods, keep quiet, and don't dare touch that "Flight Attendant Call Button" and maybe, just maybe, we won't have the police called on us when we land.
No sir. I beg to differ. Not on MY planes were my crew allowed to have that attitude. In these situations, most flight attendants simply don't realize they're voices carry as well as they do at times. That's all. No superiority complex. I've even been called on the carpet for my own voice carrying. I take offense to your attitude and inferrence.
AirTran717 From United States of America, joined Aug 2006, 746 posts, RR: 4 Reply 23, posted (6 years 4 months 1 week 2 days 17 hours ago) and read 16882 times:
We have limited space and most of the flight we are out and about within the cabin. The galley is our little place to relax and sometimes we talk. Sometimes we can be a little louder than intended, but when we chat about whatever the topic is, that's creating a rapport and sense of family that WE need as crew. If you don't feel comfortable and trust the crew you are flying with, you can't work as team. Professionalism and training only goes so far in an emergency. You need all crewmembers functioning as one... even during inflight service... It seems to me that all you needed to do was get up and perhaps approach the crewmember and just suggest that they might lower their voices a little. It's common courtesy both ways. No one has the courtesy or guts to approach people anymore. Instead, they just go for the first manager, supervisor, or leader they can find.
AirTran717 From United States of America, joined Aug 2006, 746 posts, RR: 4 Reply 24, posted (6 years 4 months 1 week 2 days 17 hours ago) and read 16729 times:
Flight attendants are people too... most people forget that. We have lives at home. We have troubles just like the rest of you. We are trained professionals and no matter how we are trained, sometimes it leaks through. We are not robots folks. The very graphic and personal details are best left for the crew "debriefing" later at the bar or hotel. I agree it may have been a bit off color, but you can't just shelve your problems everyday any more than we can. Put things and perspective.
25 FlyboyOz: Yes, I agree with you...One of the placements inside the galley for cabin crews on Cathay Pacific, Oasis Hong Kong Air and Singapore Airlines' aircraf