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What's With Pinnacle's Carry On Policy?  
User currently offlineN353SK From United States of America, joined Jun 2006, 821 posts, RR: 0
Posted (7 years 1 month 3 days 22 hours ago) and read 3595 times:

I flew a few segments on pinnacle out of DTW this past weekend. On every flight the Flight Attendants vehemently enforced the airline's strict baggage policy of one bag in the cabin, no exceptions. I was not allowed to bring a laptop case and a camera bag on board. Quite a few women were not allowed to take both a larger purse and a backpack on board. In my case I removed nearly everything from my laptop case, gate checked the empty bag and was then allowed to board with my camera bag and armload of computer and books. I am somewhat confused by this "one bag, no exceptions" policy as it left loads of space in the overhead compartments and infuriated many customers. Every other regional airline I've been on has had no problem allowing one carry on and one personal item so long as everything fit. The real losers in this situation were the flight attendants. They all provided very high quality service in flight and I was truly impressed, but the fact that they had to stand in the doorway and argue with nearly every passenger about what could be brought on board was clearly very stressful for them, not to mention in one case it nearly spawned a mutiny by the passengers. I am now aware of this policy as it is laid out on NW's website, but can anybody explain why?

10 replies: All unread, jump to last
 
User currently offlineCubsrule From United States of America, joined May 2004, 22932 posts, RR: 20
Reply 1, posted (7 years 1 month 3 days 21 hours ago) and read 3581 times:

I can't shed any light on why, but I can tell you that either this is a DTW issue (not likely, as your chances of having a DTW f/a on a DTW 9E flight aren't actually that high; there's plenty of intermixing) or it's something new. As of early this year, 9E wasn't really enforcing any carryon rules, and I've had 9E f/as (particularly but not exclusively MEM based) put carryons in the closet on the -440 for me when they technically shouldn't.

It seems that you ran into some foul luck or a new policy. Hopefully someone else knows which.



I can't decide whether I miss the tulip or the bowling shoe more
User currently offlineCrj200faguy From United States of America, joined May 2007, 400 posts, RR: 0
Reply 2, posted (7 years 1 month 3 days 21 hours ago) and read 3543 times:

This policy changed a couple of months ago, but I don't remember exactly when. Nor do I remember exactly the reason given. All I know is that it makes my job all that much more fun. The rule with the closet was that if it was something fragile it could go in the closet. I don't think we have any 440s left. We had a few that came out of the desert, but I think they all got their 6 seats put back in. The solution is to bring a paper shopping bag, and jam all of your stuff in it. It seems to be the method of choice lately and complies with the policy. I hope that helps.

User currently offlineNWADC9 From United States of America, joined May 2004, 4897 posts, RR: 10
Reply 3, posted (7 years 1 month 3 days 10 hours ago) and read 3456 times:

Maybe it was a newbie?


Flying an aeroplane with only a single propeller to keep you in the air. Can you imagine that? -Capt. Picard
User currently offlineTOLtommy From United States of America, joined Dec 2003, 3289 posts, RR: 4
Reply 4, posted (7 years 1 month 3 days 9 hours ago) and read 3430 times:

It's a Pinnacle policy. Remember, each Airlink carrier is on its own certificate and can set their own policies. Pinnacle does currently have a strict one carryon per person policy, which is different from Mesaba or NWA. It's an issue, because all passengers see is the NWA name, and think the policies are the same. They don't realize that they are actually flying on 1 of 4 airlines that fly under the NWA name. It's really been an issue in station that have service by more than one of the 4 airlines.

User currently offlinePSU.DTW.SCE From United States of America, joined Jan 2002, 7565 posts, RR: 28
Reply 5, posted (7 years 1 month 3 days 7 hours ago) and read 3377 times:

Its not exclusive to any one base or crew, its a literal enforcement of the published rules and procedures.

The reason for the recent enforcement that began in June on the one carry-on policy on Pinnacle is due to a crackdown by the FAA on this policy as a few outstations were cited for allowing too many carry-ons by not enforcing the policy, thus in turn potentially becoming a weight & balance issue. Additionally, the CRJ is typically nose-heavy and forcing additional carryons into the bins in the back attempts to correct the CG issue somewhat.

For the regionals the policy as been 1 carry-on. Not 1 carry-on, plus a small bag/backpack/etc. like on mainline aircraft. Up until this point, this policy has virtually not been enforced, and it doesn't appear that any other regionals are subject to this scrutiny....yet.

NWA's Carry-On Baggage Policy:
http://www.nwa.com/travel/luggage/carryon.html

"Northwest allows you to carry one piece of luggage on board the aircraft plus a purse or briefcase or laptop computer or small backpack. The carry-on luggage must be of a size and shape to allow for storage in overhead compartments or underneath the seat in front of you.
-----
Exceptions:

Pinnacle flights, CRJ aircraft and Mesaba flights, SF3 aircraft require that the one piece of carry-on luggage is checked and will be returned planeside. A purse or briefcase or laptop computer or small backpack may be carried into the cabin."


User currently offlineNlink From United States of America, joined Nov 2003, 313 posts, RR: 0
Reply 6, posted (7 years 1 month 3 days 2 hours ago) and read 3318 times:

It is do there operating certificate with the FAA. Basically it has to do with the Weight and Balance that they have approved. By allowing no carry on items and the personal item they have a lower average pax weight in the cabin, by 30 pounds. If they modified the policy to allow carry ons there avg pax weight would go up by 30 pounds and they would still have gate check bags since 50 people can't take a carryon bag on the CRJ thus it would be more weight.

Basically policy now with no carry ons.
pax weight 185lbs x 50 pax 9250lbs
carry ons avg per 50 pax (20 carryons x30lbs)= 600lbs
50 checked bags 50x30 = 1500lbs

Total weight for pax and cargo =11,350 lbs


If they redid there weight and balance to allow carryons the avg pax weight would go up to apx 215lb
pax weight 215lbs x 50 pax =10750 lbs
carry on for room (10 carryons x30lbs)= 300lbs
50 checked bags 50x30lbs= 1500lbs

Total weight for pax and cargo = 12,550


That would be 1,200lbs more on the flight which could on the longer runs result in more people being bumped and more weight restrictions on average.


User currently offlineN353SK From United States of America, joined Jun 2006, 821 posts, RR: 0
Reply 7, posted (7 years 1 month 3 days ago) and read 3259 times:

Quoting TOLtommy (Reply 4):
all passengers see is the NWA name, and think the policies are the same.

To make things worse, one of the outstations I visited (BGR) is an all Pinnacle station and yet the ticket counter had a large poster outlining NW's "one carry on, one personal item" policy!

Quoting Nlink (Reply 6):
That would be 1,200lbs more on the flight which could on the longer runs result in more people being bumped and more weight restrictions on average.

That was one of my first thoughts, that it was for more accurate accounting of weights, but on the dozens of other RJ flights I've flown nobody has ever seemed to care what I brought onboard, so long as it fit.


User currently offlinePSU.DTW.SCE From United States of America, joined Jan 2002, 7565 posts, RR: 28
Reply 8, posted (7 years 1 month 2 days 22 hours ago) and read 3229 times:

Quoting N353SK (Reply 7):
To make things worse, one of the outstations I visited (BGR) is an all Pinnacle station and yet the ticket counter had a large poster outlining NW's "one carry on, one personal item" policy!

Probably a hold-over from the days when the Mesaba Avro's used to visit BGR. As said, no one ever really paid attention to this policy until the FAA got tough with 9E.

The Pinnacle crack-down started in June. I have not be on any other regionals since last summer, so I couldn't tell you if they have cracked down, nor to I carry more than a small laptop bag on-board ever, with the rollerboard gate-checked. So I wouldn't be affected by this policy anyways.

I know many women are upset if they travel with a laptop bag and a purse, as that technically counts as 2 carry-on's these days.


User currently offlineSNCntry32 From United States of America, joined Jan 2007, 1516 posts, RR: 0
Reply 9, posted (7 years 4 weeks 1 day 21 hours ago) and read 3136 times:

Quoting TOLtommy (Reply 4):
It's a Pinnacle policy. Remember, each Airlink carrier is on its own certificate and can set their own policies. Pinnacle does currently have a strict one carryon per person policy, which is different from Mesaba or NWA. It's an issue, because all passengers see is the NWA name, and think the policies are the same. They don't realize that they are actually flying on 1 of 4 airlines that fly under the NWA name. It's really been an issue in station that have service by more than one of the 4 airlines.

It all has to do with weight and balance. We were having to leave people behind because of this. We used to care about the size, now its only one. I will be the first to admit it is enforced differently, and everyone uses their judgment, however, the policy states, a bag, is a bag is a bag. JUST ONE. People hate, and I hate telling people only one can go. There are a few loop holes that Id love to tell you if you PM me. The green tags are a little more convenient then just having to check the bag and waiting for it in the baggage claim.



Long Live Memphis!
User currently offlineSNCntry32 From United States of America, joined Jan 2007, 1516 posts, RR: 0
Reply 10, posted (7 years 4 weeks 1 day 21 hours ago) and read 3133 times:

Quoting PSU.DTW.SCE (Reply 8):
I know many women are upset if they travel with a laptop bag and a purse, as that technically counts as 2 carry-on's these days.

However, if she can fit the purse INTO the laptop case, I will allow it on.



Long Live Memphis!
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