Ikramerica From United States of America, joined May 2005, 21025 posts, RR: 60 Reply 2, posted (5 years 9 months 2 weeks 6 days 16 hours ago) and read 2845 times:
1 in 62 pax sucks too.
What is going on in the EU where they lose so many freaking bags?
Just doing a random search I found an article about the USA industry in 2005, which seems to be the latest article. US was the worst, with 9.6 per 1000 pax, or 1 out of 104, while the best in the table provided was CO, with 1 in 242 passengers. That's my CO experience, being elite for 6 straight years and never once having a misplaced or misconnected bag.
All of those were increases of 2004. But still better than these current EU rates. Anyone know more recent statistics for the USA?
Of all the things to worry about... the Wookie has no pants.
Swiftski From Australia, joined Dec 2006, 2701 posts, RR: 2 Reply 7, posted (5 years 9 months 2 weeks 6 days 13 hours ago) and read 2699 times:
"One in every 35 passengers on BA flights lost luggage between April and June and a continued baggage crisis at Heathrow is expected to exacerbate the problem throughout the summer peak."
These statistics are bases on performance from an poor period for BA, which was well publicised.
Fiancial results and forecasts are based on previous years and trends, but this bag "report" seems to be based on taking a 3 month period, and applying it to the next year, then using that figure as the "estimate"
Zvezda From Lithuania, joined Aug 2004, 10511 posts, RR: 66 Reply 8, posted (5 years 9 months 2 weeks 6 days 13 hours ago) and read 2686 times:
FedEx has a vastly better successful delivery rate, despite having a much more difficult task -- billions of possible destinations rather than hundreds of destinations.
The best reform that could be taken would be video surveillance of everyplace that a bag can be from when the customer checks it until it's being driven away from the terminal toward the aircraft. That would provide a much better reward/cost in terms of security alone than the current gate rape practices, and would just about put an end to pilfering.
Thomas_Jaeger From Switzerland, joined Apr 2002, 2264 posts, RR: 31 Reply 10, posted (5 years 9 months 2 weeks 6 days 11 hours ago) and read 2569 times:
BA lost my bags on 4 out of 5 long haul flights this year. It took them 4 days twice to get them delivered in India and I only got them that quickly because I was literally fighting for them and running around airports looking for them myself . It seems like they really have a major problem in LHR, let's hope that they will get that under control with T5 because I seriously had enough of it for now.
Swiss aviation news junkie living all over the place
Bongodog1964 From United Kingdom, joined Oct 2006, 3012 posts, RR: 2 Reply 11, posted (5 years 9 months 2 weeks 6 days 10 hours ago) and read 2534 times:
It's quite simple really and can nearly all be attributed to LHR's creaking infrastructure not only being unable to cope with the unexpected, but also at times unable to cope with normal operations.
The crux of normal problems seems to be the underground conveyor system between T1 & T4, which breaks down frequently, this then results in passengers making their connections, whilst their bags are stuck underground.
The second problem is an inability to cope with the other problems to afflict LHR over the past few years, the worst being the fog delays for a week last December, and the security alerts last summer.
Hopefully T5 will make the situation better as the only BA baggage transfers away from T5 will be to the Iberian services in T3.
Ncelhr From Vatican City, joined Jul 2006, 354 posts, RR: 0 Reply 16, posted (5 years 9 months 2 weeks 6 days 7 hours ago) and read 2302 times:
I flew through LHR T1 last week.
Absolute havoc. I do not know how they do this: hundreds of passengers waiting at passport control, no trolleys, luggage taking nearly an hour to get delivered and once on the belt, luggage tags looking as though they went through a shredder. Toilets that looked like the aftermath of a tsunami. Only a handful of (very tired-looking) employees.
On the same day there was a report in English papers that security at LHR is slower than in Tel Aviv, and another one saying that passengers are starting to avoid LHR due to its near-collapsing state.
What is going on?
ps. I have really high hopes in T5; it looks beautiful.
VV701 From United Kingdom, joined Aug 2005, 6612 posts, RR: 17 Reply 17, posted (5 years 9 months 2 weeks 6 days 7 hours ago) and read 2258 times:
The interesting thing about this thread so far - despite the accurate analysis of Bongodog1964 in Reply 11 - is that there is not a single mention of the real culprit, BAA. Its baggage handling systems at LHR, particularly in what is currently its youngest terminal, T4, simply cannot cope with the number of bags it tries to handle or the number of passengers it is paid to handle. But unfortuneately there is no analysis available of how many bags BAA looses as oposed to the number that BA looses. If there was I am sure that with Open Skies some US airlines would not be rushing to move into LHR quite so quickly.
Is it not totally tragic and does it not reflect terribly on the UK that BA has to send lost luggage to Italy to be sorted because the Heathrow systems are so lousy?
Pacallen From United States of America, joined Jun 2004, 27 posts, RR: 0 Reply 18, posted (5 years 9 months 2 weeks 6 days 7 hours ago) and read 2240 times:
My dad flew United LHR-ORD on 8/1 and was surprised how quickly he got through security. He arrived almost four hours before departure expecting to see lines all the way to the motorway but everything went very smoothly for him, getting checked in and past security in about 40 minutes. Thankfully both of his checked bags arrived...
Boeingfever777 From United States of America, joined Jul 2009, 409 posts, RR: 57 Reply 19, posted (5 years 9 months 2 weeks 6 days 7 hours ago) and read 2235 times:
Quoting Pilotdude09 (Reply 5): How many passengers travel BA a year? How many flights a day, month and year does BA have?
If you compare those numbers it might not seem so bad, but 1.3 million is still a shocking amount of bags to not make their flights.
AF and LH do double and triple than this and have hardly the issues that BA has... Both CDG and FRA are very very busy airports as well. I also believe both LH and AF fly to more intl. destinations than BA making it easier for them to lose bags in transfer.
Helvknight From Switzerland, joined Aug 2006, 995 posts, RR: 0 Reply 20, posted (5 years 9 months 2 weeks 6 days 6 hours ago) and read 2218 times:
Quoting VV701 (Reply 17): Its baggage handling systems at LHR, particularly in what is currently its youngest terminal, T4, simply cannot cope with the number of bags it tries to handle or the number of passengers it is paid to handle.
Exactly. The baggage system at LHR is somewhat dilapidated, with a number of well publicised breakdowns as BAA would rather invest in more shops in airside rather than infrastructure. Hopefully with the move to T5 the situation will improve.
Bongodog1964 From United Kingdom, joined Oct 2006, 3012 posts, RR: 2 Reply 21, posted (5 years 9 months 2 weeks 6 days 6 hours ago) and read 2185 times:
Quoting VV701 (Reply 17): Is it not totally tragic and does it not reflect terribly on the UK that BA has to send lost luggage to Italy to be sorted because the Heathrow systems are so lousy?
This is the one part of the whole sorry mess, in which I believe BA could and should take decisive action.
It is generally accepted that LHR cannot cope with any situation out of the ordinary, at which point baggage chaos ensues.
IMO BA should rent warehouse premises close to LHR to which the baggage mountains could be taken; this would not only keep the bags out of the wet (on some occasions these mountains have been outdoors); but would also keep them secure, and reduce the congestion. Here they could be sorted (without being sent to Milan) containerised and fed directly back into LHR.
This seems simple to me, but I'm not running BA !!!