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CNN: "BA Europe's Worst Airline"  
User currently offlineFlyingbronco05 From United States of America, joined May 2002, 3840 posts, RR: 2
Posted (7 years 1 month 2 weeks 1 day 14 hours ago) and read 12180 times:

According to CNN, BA is Europe's worst performing airline.

http://www.cnn.com/video/#/video/bus...8/03/hancocks.ba.worst.airline.cnn

[Edited 2007-08-03 15:50:59]


Never Trust Your Fuel Gauge
101 replies: All unread, showing first 25:
 
User currently offlineJFK787NYC From United States of America, joined Apr 2007, 812 posts, RR: 2
Reply 1, posted (7 years 1 month 2 weeks 1 day 14 hours ago) and read 12080 times:

Ok but, meanwhile they made close to 200 Million Pounds profit this quarter.

User currently offlineAirTranTUS From , joined Dec 1969, posts, RR:
Reply 2, posted (7 years 1 month 2 weeks 1 day 14 hours ago) and read 12058 times:

How many of the bags they misplace are O&D and how many are connections through LHR. I would imagine the majority are connections.

User currently offlineSevenair From United Kingdom, joined Feb 2001, 1728 posts, RR: 0
Reply 3, posted (7 years 1 month 2 weeks 1 day 14 hours ago) and read 12029 times:

I also agree they are rubbish. Unfortunately their brand is so strong that they get away with it. It reminds me of the retailer Next - in that it doesn't matter what rubbish (and how rediculous it looks) people will but it just because it is Next.

As a trainee pilot, everyone always says 'so you want to work to BA?' and NEVER has anyone mentioned the name of any other airline. It is always BA. I hate them!


User currently offlinePM From Germany, joined Feb 2005, 6914 posts, RR: 63
Reply 4, posted (7 years 1 month 2 weeks 1 day 14 hours ago) and read 12029 times:

Quoting Flyingbronco05 (Thread starter):
According to CNN, BA is Europe's worst performing airline.

Now let's see. Which do I respect more - BA or CNN...? Let me think.  Wink


User currently offlineYULYMX From Canada, joined May 2006, 977 posts, RR: 1
Reply 5, posted (7 years 1 month 2 weeks 1 day 14 hours ago) and read 12006 times:

Do they mean in Europe services? not internationaly?

User currently offlinePope From , joined Dec 1969, posts, RR:
Reply 6, posted (7 years 1 month 2 weeks 1 day 14 hours ago) and read 11988 times:

I think this is absolute BS. I've yet (I fly them 4x - 8x/ year for the past 10 years) to have a bad experience on them. I'm amazed at what they can do on even the shortest of flights. One of the best sandwiches I've ever had in my life was a chicken salad sandwich on a Gatwick to Manchester flight that couldn't have taken more than 40 minutes from takeoff to landing.

If BA is the worst European airline, then I can't imagine how any of the US domestics would rank.


User currently offlineSpeedbirdEGJJ From United Kingdom, joined Nov 2003, 430 posts, RR: 4
Reply 7, posted (7 years 1 month 2 weeks 1 day 14 hours ago) and read 11973 times:

Quoting Sevenair (Reply 3):
I also agree they are rubbish. Unfortunately their brand is so strong that they get away with it

Hmm, Such an insightful and (un) educated post , would be delighted to hear how you came to you conclusion!  stirthepot 

in what way are BA rubbish??

Please, come on, elighten me.....


User currently offlineJoKeR From Serbia, joined Nov 2004, 2238 posts, RR: 9
Reply 8, posted (7 years 1 month 2 weeks 1 day 14 hours ago) and read 11953 times:

Quoting Sevenair (Reply 3):
I also agree they are rubbish.

Everyone is entitled to their own opinion...

I really like BA. I think they have an excellent brand, good fleet, quality in-flight service... they all take top marks. I will agree with you that cabin crew attitude sometimes leaves alot to be desired, but overall, one of my favorite airlines - no pun intended Big grin

Only pity being that their home base - LHR, is a disaster, that takes them down...



Kafa, čaj, šraf?
User currently offlineSK736 From United Kingdom, joined Aug 2006, 522 posts, RR: 0
Reply 9, posted (7 years 1 month 2 weeks 1 day 13 hours ago) and read 11938 times:
Support Airliners.net - become a First Class Member!

And exactly how is CNN qualified to make such bold statements? Many people would argue that BA is Europe's best airline - it's all a matter of your perspective (and your bias).

User currently offlineSandroZRH From Switzerland, joined Feb 2007, 3428 posts, RR: 50
Reply 10, posted (7 years 1 month 2 weeks 1 day 13 hours ago) and read 11910 times:

Quoting Pope (Reply 6):
If BA is the worst European airline

They didn't say BA was the worst airline in terms of service, they said they are the worst performing airline (ontime performance, baggage handling), and looking at the figures, they can't be totally wrong, however i dare to argue that a large part of their bad ontime performance and baggage handling is thanks to the shithole called Heathrow.

typo

[Edited 2007-08-03 16:35:47]

User currently offlineDavidkunzVIE From Austria, joined Mar 2007, 431 posts, RR: 4
Reply 11, posted (7 years 1 month 2 weeks 1 day 13 hours ago) and read 11895 times:

Quoting Flyingbronco05 (Thread starter):
BA is Europe's worst performing airline.

Signed, MOL.



DH3 DH4 CR1 CR2 CR7 CR9 F70 732 733 734 73G 738 752 762 763 772 742 743 319 320 321 333 343
User currently offlineFly2YYZ From Canada, joined Jan 2006, 1044 posts, RR: 2
Reply 12, posted (7 years 1 month 2 weeks 1 day 13 hours ago) and read 11829 times:

Quoting AirTranTUS (Reply 2):
How many of the bags they misplace are O&D and how many are connections through LHR. I would imagine the majority are connections.

Well, in the last 6 times I've flown LHR-CDG-LHR, (no connections) I've had my bag lost 3 times. Casually talking to the agent I was with on the telephone she said that 1 in 20 loses bags. I don't know if this is an accurate estimate, but I'm starting to think yes. BA in flight service is great, but it seems connecting in LHR is not very convenient if you need your bags for business meetings... or maybe its just coincidence for me. Or they hate me.


User currently offlineTrekster From , joined Dec 1969, posts, RR:
Reply 13, posted (7 years 1 month 2 weeks 1 day 13 hours ago) and read 11816 times:

Quoting DavidkunzVIE (Reply 11):

With him stating he owns the worlds fav airline, what a joke.

When something happens at LHR, fog, strikes etc, BA always get the press coverage. Over Xmas, it was BA BA BA yet the fog affected EVERY airline that operates at LHR.

The press (Daily Mail especially) hate BA at the moment.
Yes its having problems, but name me one airline that is not having trouble.


User currently offlineVV701 From United Kingdom, joined Aug 2005, 7531 posts, RR: 17
Reply 14, posted (7 years 1 month 2 weeks 1 day 13 hours ago) and read 11758 times:

Of course 'worst' and 'best' require personal perception. CNN says BA is the 'worst performing European airline' while OAG say they are the world's 'Airline of the Year' and that BA 'were the big winner at the 25th Anniversary OAG Airline of the Year Awards':
http://www.oag.com/Airline+of+the+Year/
You will have to take your choice!


User currently offlineYOWza From Nepal, joined Jul 2005, 4887 posts, RR: 15
Reply 15, posted (7 years 1 month 2 weeks 1 day 13 hours ago) and read 11721 times:

Are BA the best in Europe? No. Are they the worst? Certainly not. Remember this is CNN you're dealing with.

YOWza



12A whenever possible.
User currently offlineFLYACYYZ From Canada, joined Jan 2004, 1914 posts, RR: 11
Reply 16, posted (7 years 1 month 2 weeks 1 day 12 hours ago) and read 11661 times:

I think this is more tied in to the fact that Heathrow is perhaps Europe´s worst airport, which is an inescapable reality being BA´s base. In the larger picture BA is a very, very good and profitable airline.


Above and Beyond
User currently offlineRaffik From United Kingdom, joined Feb 2006, 1716 posts, RR: 4
Reply 17, posted (7 years 1 month 2 weeks 1 day 12 hours ago) and read 11557 times:

Things will improve when T5 is open.
To say that BA is Europe's worst airlines (according to CNN- Hmm, you might want to watch the performance and service standards onboard their beloved American carriers...) is a bit ridiculous.

They rank BA BELOW Alitalia, Iberia, SAS, Lufthansa? Are they kidding? My God, you get a better service on a BA shuttle Manchester-London (30 minutes) than you do ANY airline operating US East -West - East coast carrier.
Complimentary full bar service, hot meals. hot refresher towels, PTVs, blankets, pillows, an extremely well designed FF programme with BA not to mention an enviable route map.

Baggage is an issue but as I said, once T5 is up and running, things will be pretty streamlined.

What do you expect from CNN! Pft



Happy -go- lucky kinda guy!
User currently offlineGDB From United Kingdom, joined May 2001, 13206 posts, RR: 77
Reply 18, posted (7 years 1 month 2 weeks 1 day 11 hours ago) and read 11381 times:

FLYACYYZ has it right, LHR is all too often, the cause, not always, but far too often.
Of course, what airline's tails get splashed all over the news, no matter what the cause of the story?

If the Daily Rant hates us, that's almost a badge of honour, just who do they like?

Sevenair, so you 'hate' over 40,000 people?
Trainee pilot? God help us.


User currently offlineJoeCanuck From Canada, joined Dec 2005, 5455 posts, RR: 30
Reply 19, posted (7 years 1 month 2 weeks 1 day 11 hours ago) and read 11333 times:

I really dislike the excuse of how much service will improve at Heathrow once the magical T5 opens. Why weren't proper contingencies implimented to allow for disruptions?

Usually, when forced to connect through lhr, it's through T3...How will that be effected by T5? For BA or BAA allow the lousy service through lhr to continue is an abomination. It seems BAA really does only care about BA. The other airlines are merely there to provide revenue for T5. Nice.



What the...?
User currently onlineMir From United States of America, joined Jan 2004, 21625 posts, RR: 55
Reply 20, posted (7 years 1 month 2 weeks 1 day 11 hours ago) and read 11280 times:

Quoting AirTranTUS (Reply 2):
How many of the bags they misplace are O&D and how many are connections through LHR. I would imagine the majority are connections.

Probably. LHR is a mess, and I avoid connecting through there if I can.

Quoting Pope (Reply 6):
If BA is the worst European airline, then I can't imagine how any of the US domestics would rank.

Probably pretty low.

Quoting SK736 (Reply 9):
And exactly how is CNN qualified to make such bold statements? Many people would argue that BA is Europe's best airline - it's all a matter of your perspective (and your bias).

There's a difference between "worst airline" and "worst performing airline". I've had great experiences on BA flights last year, but some of those flights were late, and they did lose my bags on one of the legs. The onboard staff is great, but the Heathrow operation is lacking. And it's not for lack of effort - they just don't have the space to do what they need to do.

BA is far from Europe's worst airline. But I could definitely see them as the worst PERFORMING airline in Europe.

-Mir



7 billion, one nation, imagination...it's a beautiful day
User currently offlineRTFM From United Kingdom, joined Oct 2004, 423 posts, RR: 0
Reply 21, posted (7 years 1 month 2 weeks 1 day 11 hours ago) and read 11241 times:

Quoting JoeCanuck (Reply 19):
Usually, when forced to connect through lhr, it's through T3...How will that be effected by T5? For BA or BAA allow the lousy service through lhr to continue is an abomination. It seems BAA really does only care about BA. The other airlines are merely there to provide revenue for T5. Nice.

Ha, ha, ha.... I think that quite a few people (management and others included) in BA would think that the statement that BAA only care about BA somewhat ironic given the significant impact that BAA's poor infrastructure and service have had on BA recently.

But to answer your question... once T5 is opened, the majority of BA's ops will move in there. That will free up most of T4 and a large part of T1 allowing other carriers (who currently use other terminals, including many of the big players in T3) to move in there. Their moving will free up space in T3 which, coupled with additional investment which BAA are making in T3 (new car park, forecourt, etc) should make T3 a better place to connect through. (OK, the prrof will be in the pudding, but that's the theory anyway...)


User currently offlineArsenal@LHR From United Kingdom, joined Mar 2001, 7792 posts, RR: 19
Reply 22, posted (7 years 1 month 2 weeks 1 day 11 hours ago) and read 11230 times:
Support Airliners.net - become a First Class Member!

There is no such thing as the "worst" or "best" airline, it is all a matter of personal experience and choice. For some people Iberia is the best airline out there for others it is an airline to avoid. BA are one of the best in the business, it might not the *the* best but it certainly isn't the worst.

Quoting JoeCanuck (Reply 19):
Usually, when forced to connect through lhr, it's through T3...How will that be effected by T5?

When T5 opens it will house all of BA's flights minus flights to Australia and Spain, so the chances that you as a Canadian passenger having to change terminals for a connection are minimum.



In Arsene we trust!!
User currently offlineJoeCanuck From Canada, joined Dec 2005, 5455 posts, RR: 30
Reply 23, posted (7 years 1 month 2 weeks 1 day 11 hours ago) and read 11171 times:

Quoting Arsenal@LHR (Reply 22):

When T5 opens it will house all of BA's flights minus flights to Australia and Spain, so the chances that you as a Canadian passenger having to change terminals for a connection are minimum.

I usually don't have to change terminals, (terminal being an awesome description of lhr), thank the gods. If I had to go through more than one terminal, well...I just can't imagine the horror.

From what RFTM said, it looks like the odds of having to transfer through a different terminal will be increased when Ba moves into T5.

We poor Canucks need more options than lhr and FRA for connections in europe, (FRA being, by a ton, the way better option...waaaayyyyyyy better).

I know this was a BA thread but my lhr allergies got the better of me...



What the...?
User currently offlineANother From , joined Dec 1969, posts, RR:
Reply 24, posted (7 years 1 month 2 weeks 1 day 11 hours ago) and read 11095 times:

Quoting Raffik (Reply 17):
Things will improve when T5 is open.

You know I really hope this is the case, but since BAA are involved I seriously doubt it.

I can just see it now, 17 lanes of state of the art security screening and two sullen staff to man them all.


25 Antonovman : I think you've hit it on the head ANother. BAA claim to have created 22 new security lanes but how often are they open ?
26 VV701 : It does not require too much thought to appreciate that if T5 was the only new project at LHR then all areas of the airport should benefit. After all
27 Lewis : I've flown LHR-ATH-LHR with BA two times. Not even one out of four flights was above average. From ground staff and ridiculous delays to crew attitude
28 CuriousFlyer : They seat in LHR and have lots of slots, they are a good airline but certainly not the best. They can get away with LHR being so bad because that's wh
29 Post contains images BA787 : No wonder your RU is so low You are entitled to your own opinion though. The press seem to be a bit pissed at BA at the moment. Anyone else think it
30 OB1504 : To those of you who are so quick to slam CNN and American carriers in general, read SandroZRH's post (or watch the entire video). British Airways is "
31 Post contains images SandroZRH : That's exactly what I said. I myself never had a bad experience with BA.
32 LAXspotter : How did they come to determine it was the worst airline? By customer satisfaction or in this case dissatisfaction? I mean, isnt that the same way WN i
33 WAH64D : LHR could do better, no question. I don't think its close to being Europe's worst airport though, it has a long way to degenerate before it hits the
34 Mir : They came to the conclusion that it was Europe's worst performing airline because of its on-time statistics and its baggage loss statistics, which to
35 BBADXB : While I consider CDG's old terminal 1 worse than LHR, I find CDG's T2 way better than LHR. BBADXB
36 BAW217 : I only fly with BA unless they do not operate to the destination I would like to go to. I have NEVER had a problem with BA, I enjoy thier CE product.
37 JoeCanuck : It should also not have taken too much thought for Baa to realise that with thousands of passengers connecting through, say T3, that it might take mo
38 SSTsomeday : I just joined BA Executive Club and flew 6 segments to and within Europe from LAX, only to find that most of my legs will only be accrued as 25% !!!
39 Post contains links and images Qantas744ER : Bunch of Bullshit...in my opinion let's not forget which airline was the worlds best in 2006.. Yup it was BA source: www.airlinequality.com
40 Caymanair : BA is a great international carrier. Sometimes, like every other company, something will go wrong. But you can't say that they're bad at what they do.
41 777236ER : Of course, BA's problems at Heathrow are their own doing. They've been focussing more and more on Heathrow, with an almost complete withdrawl from the
42 VV701 : BAA are also working diligently to get all the Star Alliance airlines 'swanky new digs'. Heathrow East is being built at a cost of £1.5 billion and
43 BAxMAN : CNN is being a bit sensationalist. But whilst I don't think anyone who doesn't have either an agenda or a grudge would seriously call BA 'Europe's Wor
44 Post contains images BA777ER236 : Well, I guess that means that you won't be applying then, which is just as well as I can't imagine wanting to fly with someone who doesn't seem to ha
45 Post contains links Byrdluvs747 : Wow. You really need to look harder before joining a FF program. On discounted economy fares (non-flexible ticket), you will earn 25% of the actual m
46 JoeCanuck : So this disaster is supposed to continue, unabated, for another 5 YEARS...? And that's good news...? Holy crap...I suppose WW1 was a little skirmish
47 Gh123 : Exactly Exactly And i suppose all of CNN's complaints are the reasons why British Airways in Airline The Year 2007. CNN ought to stick to their sping
48 Post contains images BBADXB : CNN was quoting the results of one of the regular AEA reports (AEA standing for the Association of European Airlines). I'm not trying to defend anyone
49 Coolfeet77 : CNN is to television as Washington Post is to print---all they report is nothing but crap. I've flown BA on many occasions and I have yet to be attend
50 Seafleet : To quote Sevenair As a trainee pilot, everyone always says 'so you want to work to BA?' and NEVER has anyone mentioned the name of any other airline.
51 Boeingluvr : I just know that every time I've flown with them they have been amazing! But then again I was used to only flying Air Canada until they moved into Cal
52 VV701 : The pitch is 34 inches. Meagre or not depends on your opinion. No. As I said before: The designed capacity of LHR as presently operating is 60 millio
53 BAW716 : This is just a case of "sensationalizing" a set of statistics. Unfortunately for BA, the delay issue, if you look strictly speaking at Heathrow, has l
54 Post contains links and images Fbgdavidson : CNN can claim BA are the worst operational airline in the world, providing they have facts to back it up with, and providing those facts aren't tenuou
55 Post contains images EA772LR : hahaha. CNN is a joke. BA is still way ahead of many American domestic carriers...sadly
56 Ebs757 : That's mainstream media for you... you can't expect them to know everything about aviation but for god sakes they should do a little research before t
57 LA888 : BA the worst? No chance. Theyre still top 10 material for me and for a CX boy, thats qualified opinion. Sadly, they have to exist at the worlds worst
58 JoeCanuck : That doesn't explain what been going on in T3 for more than the past 5 years...2 machines to take care of thousands of people. Please explain how the
59 EKfan : Try Flying Blue and stick with KLM -- its the most generous FFP i have found (I am also a BA Silver member and have essentially given up trying to red
60 Post contains images Fairchild24 : Dear All I´ve had my fair share of LHR and in IMO T3 is OK you have an fast track for C & F class screening an short distance to walk to the gates, a
61 SA7700 : With all due respect, Skytrax (Airlinequality) has a less than stellar reputation with regards to impartiality. There have been reports on A.net, for
62 EDICHC : Bad as BAA/LHR are they are not responsible for BA's almost annual summer chaos created by industrial disputes. As far as the recent disruption to se
63 BAStew : These results are from a report of the AEA (association of european airlines) which is a voluntary body (and one which ironically BMI and Virgin Atlan
64 Post contains images LHRBlueSkies : A classy comment but then what shud we expect from your previous postings? Ok - several issues here. 1, the number of bags you're allowed. Don't blam
65 BAStew : Now I know I am BA staff, but those whom have read my posts in other threads know I am not one to blindly defend BA whatever the situation. I agree,
66 LHRBlueSkies : BAStew - you are right. Much as I miss the full meals that used to get served on BA short-haul (I especially miss the bmi cream teas!!!), the service
67 VV701 : May I suggest that next time you travel you thoroughly check out the web site of your chosen airline. On this particular journey you needed to transf
68 JoeCanuck : True...but I can blame baa for how they deal with it. Obviously, (it seems to all but security nazis), these people were ignorant of the rules. I've
69 VV701 : Sorry, no. One bag means, well, one bag. It does not mean two or three bags however small they are. Yes I agree it is all a little absurd. BA agree i
70 LHRBlueSkies : No, totally agree, but other airports knew of the LHR problems/conditions/requirements, and did nothing to 'help' their pax, so must share some of th
71 AirTranTUS : Maybe you think EWR is worse because you are not a US citizen? So for US travelers, EWR would be good, but LHR would be bad. You said it yourself, "i
72 WorldTraveler : This isn't a good week for BA to be trying to defend itself when it was just hit with one of the biggest antitrust fines ever.
73 Sevenair : For me, it would have to be the really bad on time performance, and over one year after I made a complaint with them, chasing this up twice, I have y
74 ANother : Tried KL recently to Bangkok. Rubbish seats in J, rubbish service on the ground, rubbish food. - but you are right, if you suffer enough - they will
75 Fairchild24 : Well we cannot blame US Immegrant Service at EWR (I think they are swift) for the Airport layout in the same way you cannot blame BA for the work of
76 AirTranTUS : Oh, I thought you were only talking about ease of immigration and security, not airport layout and delays. My apologies.
77 Fairchild24 : No problem,AirTranTUS You do have a point that regarding where you from you got diffrent treatment at the immigrant counter. like EU citizen with in E
78 Lewis : Maybe just my luck. Just to give you an idea, crew mishandling my hand luggage in front of me right after being warned of extremely fragile content (
79 GDB : B777-236ER, while I regret, don't much like, BA's pull out from the regions, the sad fact is that they could not make it work profitably anymore. They
80 EurostarVA : I think American Airlines is the worse airline in the ENTIRE WORLD! I flew AA from Miami to JFK on July 12th and I can tell you that I felt I was flyi
81 SSTsomeday : I just joined BA's frequent flyer program, and I am a member of several others. I have never come across such a stingy policy before. I'm quite a sea
82 SSTsomeday : Rather than rush to defend BA for their sub-par F.F. program, this is a very informative and honest post describing the reality of the situation. Tha
83 CJAContinental : I completely disagree. This is because on the many occasions I have flown with BA, all of them have been connecting from Gatwick, and I have had no p
84 Semsem : The baggage is a problem. My sister had 2 hours to connnect at Heathrow and her baggage did not make it. Many others on her flight also arrived with m
85 VV701 : According to the Newark Airport web site EWR is 16 miles from Mid-town Manhattan. The distance from Gatwick Airport North Terminal to T1 at LHR is ex
86 A340600 : This kind of thing really irritates me, LHR is the main blame, it is a shocking airport, possibly the worst in Europe and BA gets all the negative cov
87 Post contains images Fbgdavidson : To be honest I rarely have trouble using my BA miles because I plan far ahead and know that if I try to redeem for an upgrade or a full ticket three
88 777236ER : GDB, I appreciate everything you've said, and it's right. But I don't think BA's quest for profitability at Heathrow has been as successful as they th
89 BAxMAN : You're right that a more diverse operation would have helped during times of crisis (which have been plentiful recently), but these services would ha
90 Post contains links VV701 : On the BA web site at http://www.britishairways.com/travel/airpflcnxlhrlgw/public/en_gb BA say on a page titled "Transferring between Heathrow and Ga
91 Post contains images Fbgdavidson : I take back what I said! Thanks for correcting me! I just presumed that since BA and National Express were separate companies advertising prices from
92 Semsem : SST even when BA give you a "free ticket" they add "huge fuel surcharges". However to be fair they make it possible to get a seat even in the peak sum
93 Gkirk : Which is rumoured to be cut from next summer
94 SSTsomeday : I very much appreciate the thoughtful and intelligent posts offered in this discussion, often for my behalf or edification. Actually I paid 19 pounds,
95 Post contains images Glareskin : Yes there is, but I think we all know that this title belongs to DL.....
96 Pe@rson : Based on my experience, BA is for a so-called full-frills airline neither outstanding nor poor but rather decidedly average.
97 VV701 : £19 is the standard fare. The £17 adult fare is available on request to BA passengers transferring from a flight to one airport to a flight from th
98 SSTsomeday : Point taken. Another very good point. Yes - something I was also saying. Thank VV701 for some very interesting and well thought out clarification. SS
99 AirTranTUS : Based on what? I can think of many areas where DL's service exceeds that of other US carriers.
100 RUHFlyer : if CNN wants to talk about delays .. I think they should look at whats happening in the US market rather than looking at EU airlines !
101 Vasu : They blame LHR for much of it - and I agree 100%. Surely this is the shot in the foot for LHR, rather than BA. EXPANSION IS NEEDED! Bring on T5! And m
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