Analog From United States of America, joined Jul 2006, 1900 posts, RR: 1
Reply 3, posted (8 years 3 months 3 weeks 4 days ago) and read 2733 times:
Quoting RJNUT (Reply 1): .but does it slow down the processing of passengers at the counter???
Probably not. I assume that people will be encouraged to pay for checked bags online and that U2 will charge more at the airport. U2 probably assumes that fewer people will check bags, thus speeding up the checkin process.
Mhodgson From United Kingdom, joined Dec 2002, 5047 posts, RR: 23
Reply 4, posted (8 years 3 months 3 weeks 3 days 16 hours ago) and read 2652 times:
The one issue I have with it is the whole 'encouraging hand baggage' thing - which is practically impossible for people travelling away for more than a day due to the new security laws prohibiting liquids, hence overnight bags will almost always need to be checked in.
No trees were harmed by this message. However, several million electrons were terribly inconvenienced
TOMfly From United Kingdom, joined Nov 2004, 73 posts, RR: 0
Reply 5, posted (8 years 3 months 3 weeks 3 days 5 hours ago) and read 2501 times:
It does greatly slow down check in! working on flybe check-in it causes a lot of problems, with passengers not knowing then being told to pay it, it takes so long especially when you take payment on check-in. However, working on ryanair check-in, its not too bad. Most people who fly ryanair know (apart from the americans usually) that ryanair charge for everything, and have paid online. Its quite a quick proceedure from then on. It all depends how well easyjet implement this, it has to be made really clear online, I dont think flybe's is very clear, and it causes chaos to the point where we cant charge due to the flight needing to be closed ontime.
I think in theory its a great idea pre august 10th last year, however since the liquid restriction and one piece only rule, I think its expoiting customers because they have no choice a lot of the time! Ideally I think it also is meant to act as a way of reducing the amount of checked bags, so quicker turn arounds, however I have seen this not to be the case. It now is just another money maker, but when you pay a penny for a FR flght, who cares! its when you pay more you begin to question it!
BHD From United Kingdom, joined Nov 2005, 282 posts, RR: 0
Reply 7, posted (8 years 3 months 3 weeks 3 days 3 hours ago) and read 2443 times:
Quoting Sam1987 (Reply 6): I'm disappointed with U2 for this. Free hold luggage was one of the things that set it apart from FR.
I trust they will be reducing the price of each ticket by GBP2 then??
I agree 100% here - it really did make such a difference and set them apart from other low cost operates. When FlyBe strated this nonsense of charging for hold luggage, we were promised cheaper fares for the average user, with only those wishing to place bags in the hold being charged appropraitly. 2 years on, and this is just not the case. Flight prices have not been reduced, nneither on FlyBE or Ryaniar, and I am sure EZY will not be reducing flight by £2 either.
Caaardiff From United Kingdom, joined Jul 2006, 198 posts, RR: 0
Reply 8, posted (8 years 3 months 3 weeks 3 days 2 hours ago) and read 2417 times:
Thomsonfly (scheduled) now adopt this policy. £5 per bag online... £10 at the airport!
Tom's policies are getting very confusing, especially with the mix between Charter and Scheduled.
They allow 10kgs hand luggage, 5kgs free, then the other 5kgs is taken off the hold luggage allowance.
Confuses airline staff...nevermind the passengers!
Quoting EI787 (Reply 2): It was inevitable that they were going to go down this route
I'm not necessarily saying that I know better or anything, but why do you consider this move to have been so inevitable? As Sam1987 said, it was something that set them apart from FR and I would have thought that was something they valued. I personally consider this a real shame, and it's now less likely they'll get any business from me.
By the by, can anyone tell me this (it's been some time since I flew on EZY) - do they push scratch cards and junk like that on board like FR do?
✈ Every strike of the hammer is a blow against the enemy. ✈
U2 are going all Self Service anyway, GVA is fully self service and they have a bag drop off. It made me smile last week though. We checkied in and there were about four other EZY flights checking too. A standard check in would have needed maybe six checkin desks yes? so six staff members? Well there were three drop off baggage agents and 5 self checki in supervisors to help it run smoothly. So it probably costs them more in staffing costs.
Im glad we missed the checked baggage charges, we flew on the 1st with 4 items of checked luggage.
Knightsofmalta From Malta, joined exactly 10 years ago today! , 1843 posts, RR: 17
Reply 11, posted (8 years 3 months 3 weeks 2 days 7 hours ago) and read 2199 times:
Quoting Analog (Reply 3): I assume that people will be encouraged to pay for checked bags online and that U2 will charge more at the airport.
In the beginning at least, there are bound to be passengers who will actually pay online but then decide differently at the last minute and taking less or no checked luggage, probably expecting a refund for what they were charged for their suitcase when they booked online. Fat chance!
Secondly, they're advertising the new 'feature' on their homepage as a question of fairness and as a way of paying less to travel when using easyjet. Interestingly though, when you book a flight on their homepage for after October, the default setting is for one piece of checked baggage per passenger, making it painfully obvious that fairness does not come anywhere into it.
And thirdly, who translates this stuff on the easyjet homepage anyway? I was just looking at their German language site and the respective text on checked luggage is ambiguous in the way that it is phrased because it suggests that when two persons are travelling together they are still only entitles to 20kg baggage allowance between them. The English text is clearer.
Trintocan From United Kingdom, joined Apr 2000, 3290 posts, RR: 4
Reply 12, posted (8 years 3 months 3 weeks 2 days 6 hours ago) and read 2178 times:
So one now has to pay for hold luggage on U2? My, how the airline industry is going downhill... It seems as though these days one has to pay for everything when flying!
The truth is, this sort of arrangement will hurt many passengers. When FR and flybe introduced those sorts of charges the only real limiting factor to what could be carried as hand luggage was weight (alongside standard prohibited goods) and yes, that enabled faster turn-arounds by reducing loading and unloading times. The trouble now is that with liquids so heavily restricted anybody needing to travel for more than a day or 2 will be forced to pay the check-in fare or else buy stuff in the airport at greatly inflated prices. U2 needs to be careful, they could easily lose the trust of many of their loyal passengers and I see the business market, who have flocked to U2 in the last few years, possibly drifting away to BA and others who retain free baggage allowance.
I have not flown on U2 for 3 years and thus do not know about whether they have scratch cards - but I do know First Choice hawk them on board.