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AS's Efficient ANC Check-in  
User currently offlineANCsupercub From United States of America, joined May 2007, 147 posts, RR: 0
Posted (8 years 6 months 1 week 1 hour ago) and read 2601 times:

http://online.wsj.com/public/article/SB118661819248692379.html Interesting article on AS's ANC efficient check-in process

7 replies: All unread, jump to last
User currently offlineLono From United States of America, joined Apr 2004, 1347 posts, RR: 1
Reply 1, posted (8 years 6 months 1 week ago) and read 2589 times:

"manned "bag drop" stations"

Yes more or less tells the tale of less customer service people... however I seem to spend more time waiting in line to check my bags.... all in all probably works OK... AS seems to not have the CS employees to handle the FC pax... many who have "gold" status like I do complain about waitning for a human to check their bags... often it is faster to go to the F/C line to check in....

Wally Bird Ruled the Skys!
User currently offlineChugach From United States of America, joined Dec 2004, 1041 posts, RR: 2
Reply 2, posted (8 years 6 months 6 days 14 hours ago) and read 2498 times:

The "airport of the future" in ANC is fine so long as it's not a peak time, but good luck if you have to check a bag at a peak departure time. Then, it turns into a total clusterf*ck.

I'm going to go against the grain and say that I do not like the ANC set-up. It would work better if they would actually adequately staff the check-in area, but like I said, best of luck to ya if you have to check bags at peak times. My boss and his wife arrived at ANC two and a half hours early for flight 110 to PDX, and nearly missed their flight because the bag check is so slow. (And no, I promise that is not an exaggeration).

The situation at ANC would be improved if they would put in a dedicated web-bag drop, and if they would actually use the entire check-in area, as opposed to about the 1/3 or 1/2 of it that they actually use. I have gold status on AS, and I have never, ever seen the entire check-in hall at ANC used. More often than not, there will be only three or four of these islands actually open. If every single island was used and staffed at a peak time, I could definitely buy the AS claim that it cuts check-in time in half, but in real life I think it's just a marketing gimmick. Hopefully they do a better job at SEA.

Between the "airport of the future" and the moronic design of the TSA checkpoint, ANC at peak times these days is like going through a gauntlet. Thank God for the AS Board Room.

Rant off.

User currently offlineAirframeAS From United States of America, joined Feb 2004, 14150 posts, RR: 23
Reply 3, posted (8 years 6 months 6 days 13 hours ago) and read 2483 times:

Quoting Chugach (Reply 2):
Hopefully they do a better job at SEA.

The way SEA has it set up, every check-in station is staffed with a kisok. Nearly 80% of those passengers don't even know HOW to use them and/or are afraid to use them and then accidentally screw up their reservation. They would rather have a human check them in. I can see where the pax is coming from on that.

The Airport of the Future, IMO, is pointless. It only works during non-peak hours.

A Safe Flight Begins With Quality Maintenance On The Ground.
User currently offlinePlanemaker From Tuvalu, joined Aug 2003, 7102 posts, RR: 34
Reply 4, posted (8 years 6 months 6 days 13 hours ago) and read 2475 times:

Quoting Chugach (Reply 2):
Hopefully they do a better job at SEA.

What a coincidence... they have an article on it in the Seattle Times...

Alaska Airlines, Sea-Tac Airport look to streamline check-in

By next year, passengers walking into the Alaska Airlines section at Seattle-Tacoma International Airport will no longer see a ticket counter with a wall behind it and a conveyer belt.

Instead, they will be able to see open space, all the way to security.

The new check-in process will consist of three "islands," with 50 self-check-in kiosks and 54 manned bag-check points where passengers will be able to drop off bags on conveyer belts that will weigh luggage. Airline staff will roam around to help passengers with the new system. Two customer-service centers also will be available, according to preliminary designs released by the airline.

All three islands will cost $18 million to build. Completion of Alaska's first island is expected before the holiday travel season. Construction on the other two will continue during the holidays but will not affect travel, White said.

Before arriving in Seattle, Alaska built a smaller scale of its new design in Anchorage, where check-in time was cut in half, according to airline officials.


The comments have been generaly favorable...

Fast lane through Sea-Tac
Alaska Air has begun construction on a new, radical design that will rely on people checking in by themselves. The $28 million renovation will eliminate the airline's traditional ticket counter in favor of passenger self-serve "islands."

Do you prefer traditional check-in practices or those of the self-serve variety?


Nationalism is an infantile disease. It is the measles of mankind. - A. Einstein
User currently offlineRwSEA From Netherlands, joined Jan 2005, 3242 posts, RR: 2
Reply 5, posted (8 years 6 months 6 days 13 hours ago) and read 2452 times:

I actually love walking past the huge line-up of people too afraid to use the kiosks. I use the kiosk, check-in, and am on my way in a minute or less while they're still standing there totally oblivious to the situation. It's amazing how much time people could save themselves if they'd just pay attention to their surroundings!

I hope AS's new check-in at SEA is similar to DL in ATL. Very smooth process there, even on the busiest days of the year.

User currently offlineChugach From United States of America, joined Dec 2004, 1041 posts, RR: 2
Reply 6, posted (8 years 6 months 6 days 11 hours ago) and read 2404 times:

Quoting AirframeAS (Reply 3):
The Airport of the Future, IMO, is pointless. It only works during non-peak hours.

Agreed. Unfortunately, as long as it keeps getting favorable press in the media, they won't have any inclination to improve it.

User currently offlineAA737-823 From United States of America, joined Mar 2000, 6247 posts, RR: 9
Reply 7, posted (8 years 6 months 6 days 6 hours ago) and read 2319 times:

Quoting Chugach (Reply 6):
The Airport of the Future, IMO, is pointless.

Agreed. Check-in at ANC is a nightmare many times. For a simple flight ANC-Fairbanks, it makes no sense to take AS anymore. My buddy used the odd island bag check; it worked, obviously, but took way too much time.
You're much better off to take Frontier or, come September, Era.

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