Lono From United States of America, joined Apr 2004, 1345 posts, RR: 1
Reply 1, posted (8 years 3 weeks 1 day 8 hours ago) and read 2442 times:
"manned "bag drop" stations"
Yes more or less tells the tale of less customer service people... however I seem to spend more time waiting in line to check my bags.... all in all probably works OK... AS seems to not have the CS employees to handle the FC pax... many who have "gold" status like I do complain about waitning for a human to check their bags... often it is faster to go to the F/C line to check in....
Chugach From United States of America, joined Dec 2004, 1041 posts, RR: 2
Reply 2, posted (8 years 3 weeks 21 hours ago) and read 2351 times:
The "airport of the future" in ANC is fine so long as it's not a peak time, but good luck if you have to check a bag at a peak departure time. Then, it turns into a total clusterf*ck.
I'm going to go against the grain and say that I do not like the ANC set-up. It would work better if they would actually adequately staff the check-in area, but like I said, best of luck to ya if you have to check bags at peak times. My boss and his wife arrived at ANC two and a half hours early for flight 110 to PDX, and nearly missed their flight because the bag check is so slow. (And no, I promise that is not an exaggeration).
The situation at ANC would be improved if they would put in a dedicated web-bag drop, and if they would actually use the entire check-in area, as opposed to about the 1/3 or 1/2 of it that they actually use. I have gold status on AS, and I have never, ever seen the entire check-in hall at ANC used. More often than not, there will be only three or four of these islands actually open. If every single island was used and staffed at a peak time, I could definitely buy the AS claim that it cuts check-in time in half, but in real life I think it's just a marketing gimmick. Hopefully they do a better job at SEA.
Between the "airport of the future" and the moronic design of the TSA checkpoint, ANC at peak times these days is like going through a gauntlet. Thank God for the AS Board Room.
The way SEA has it set up, every check-in station is staffed with a kisok. Nearly 80% of those passengers don't even know HOW to use them and/or are afraid to use them and then accidentally screw up their reservation. They would rather have a human check them in. I can see where the pax is coming from on that.
The Airport of the Future, IMO, is pointless. It only works during non-peak hours.
A Safe Flight Begins With Quality Maintenance On The Ground.
What a coincidence... they have an article on it in the Seattle Times...
Alaska Airlines, Sea-Tac Airport look to streamline check-in
By next year, passengers walking into the Alaska Airlines section at Seattle-Tacoma International Airport will no longer see a ticket counter with a wall behind it and a conveyer belt.
Instead, they will be able to see open space, all the way to security.
The new check-in process will consist of three "islands," with 50 self-check-in kiosks and 54 manned bag-check points where passengers will be able to drop off bags on conveyer belts that will weigh luggage. Airline staff will roam around to help passengers with the new system. Two customer-service centers also will be available, according to preliminary designs released by the airline.
All three islands will cost $18 million to build. Completion of Alaska's first island is expected before the holiday travel season. Construction on the other two will continue during the holidays but will not affect travel, White said.
Before arriving in Seattle, Alaska built a smaller scale of its new design in Anchorage, where check-in time was cut in half, according to airline officials.
Fast lane through Sea-Tac Alaska Air has begun construction on a new, radical design that will rely on people checking in by themselves. The $28 million renovation will eliminate the airline's traditional ticket counter in favor of passenger self-serve "islands."
RwSEA From Netherlands, joined Jan 2005, 3197 posts, RR: 2
Reply 5, posted (8 years 3 weeks 21 hours ago) and read 2305 times:
I actually love walking past the huge line-up of people too afraid to use the kiosks. I use the kiosk, check-in, and am on my way in a minute or less while they're still standing there totally oblivious to the situation. It's amazing how much time people could save themselves if they'd just pay attention to their surroundings!
I hope AS's new check-in at SEA is similar to DL in ATL. Very smooth process there, even on the busiest days of the year.
AA737-823 From United States of America, joined Mar 2000, 6138 posts, RR: 10
Reply 7, posted (8 years 3 weeks 14 hours ago) and read 2172 times:
Quoting Chugach (Reply 6): The Airport of the Future, IMO, is pointless.
Agreed. Check-in at ANC is a nightmare many times. For a simple flight ANC-Fairbanks, it makes no sense to take AS anymore. My buddy used the odd island bag check; it worked, obviously, but took way too much time.
You're much better off to take Frontier or, come September, Era.