CALeeIII From United States of America, joined Aug 2005, 83 posts, RR: 0 Posted (7 years 10 months 3 weeks 2 days 9 hours ago) and read 23219 times:
Friday afternoon on a Delta flight from ATL to BHM, I snapped the following photo from my seat. The flight was delayed due to a late arriving aircraft. The pilot informed us we were ready to go once the ground crew loaded the bags and he was going to go out and check on why it was not progressing. The next thing we noticed from the plane was our Pilot, Co-Pilot, and Gate agent loading the bags onto the plane. In the 100-plus degree afternoon sun, they loaded the entire plane and we departed. I can't help but wonder was it 1) too hot for the ground crew or 2) time for their break? I certainly appreciated the strong dedication and initiative of some of Delta's BEST employees. In my opinion, they definitely went beyond the call of duty.
611ATL From United States of America, joined Oct 2005, 83 posts, RR: 0
Reply 5, posted (7 years 10 months 3 weeks 2 days 9 hours ago) and read 23068 times:
Are you sure that's not in ATL? The gate agent looks awfully familiar to me. If it's who I think it is (in ATL), then she's amazing and it's no surprise to see her helping on the ramp. She's always on top of her game and goes out of her way to help passengers and crew!
JetBlueGuy2006 From United States of America, joined Jan 2006, 1690 posts, RR: 1
Reply 8, posted (7 years 10 months 3 weeks 2 days 9 hours ago) and read 23021 times:
Wow, they definatly went above and beyond the call of duty. It is these kind of stories I wish we heard more. It is all too often that all we hear about are the negitives, which tend to sometimes give the whole company bad press.
Way to go Delta!!!!
Home Airport: Capital Region International Airport (KLAN)
FlyDeltaJets87 From , joined Dec 1969, posts, RR:
Reply 11, posted (7 years 10 months 3 weeks 2 days 8 hours ago) and read 22853 times:
Quoting 611ATL (Reply 5): Are you sure that's not in ATL? The gate agent looks awfully familiar to me. If it's who I think it is (in ATL), then she's amazing and it's no surprise to see her helping on the ramp. She's always on top of her game and goes out of her way to help passengers and crew!
Anyway, hats off and kudos to the crew. I wish the people at the restaurant I work at would learn this kind of teamwork.
On a side note, kinda reminds me of Ben Still yelling at the F/A in Meet the Parents. "Are you going to go down there with the guys wearing the earmuffs and actually place my bag in the plane?" (Exact wording may be off)
727stretch From United States of America, joined Aug 2004, 73 posts, RR: 0
Reply 13, posted (7 years 10 months 3 weeks 2 days 8 hours ago) and read 22780 times:
Quoting Okie73 (Reply 6): This is a reflection of the leadership at Delta. Tilton or Parker do not get, nor do they deserve, employees like this.
You are right. However, at those carriers, even if pilots, gate agents - whoever - wanted to help load the plane, they'd be looking at a union work rule violation. In my experience at UA, the union stuff is what prevented otherwise very dedicated & motivated pilots and others from doing good deeds like this. Delta is in a very unique position going forward in that they seem to have garnered the support of their employees and they don't have as many unions to deal with. Impressive pic.
EMBQA From United States of America, joined Oct 2003, 9364 posts, RR: 11
Reply 14, posted (7 years 10 months 3 weeks 2 days 8 hours ago) and read 22760 times:
As a mechanic I can't tll you the number of times I've thrown bags when called out for a MX Gate Call. The reason is multi fold. 1) we where all in it together to get the passengers good service..... 2) the faster I get the bags off the plane, the faster I can have it and start working on the crews write up.... 3) the faster I can then get it back in service...4) we were all in it together, no one group more important then another. Oddly enough, we were a Delta Connection carrier......!!
[Edited 2007-08-12 22:44:46]
"It's not the size of the dog in the fight, but the size of the fight in the dog"
EBGflyer From Denmark, joined Sep 2006, 1062 posts, RR: 0
Reply 15, posted (7 years 10 months 3 weeks 2 days 7 hours ago) and read 22603 times:
Not saying it is - just being a little skeptical - could be a clever PR stunt from Delta. It probably isn't in this case, but businesses find their way more and more often into discussion forums where they spread a positive word of their products.
I do think Delta is a good airline though. Just wanted to bring it up.
Osprey88 From United States of America, joined Jul 2007, 330 posts, RR: 1
Reply 18, posted (7 years 10 months 3 weeks 2 days 7 hours ago) and read 22464 times:
What a great thing to see! That is certainly above and beyond the call for those Delta pilots and gate agent. But more than that, I think it really symbolizes the current attitude at Delta which is genuine commitment to the customer. I would recommend you write a letter to DL commending their efforts.
"Reading departure signs in some big airports reminds me of the places I've been"
Acey559 From United States of America, joined Jan 2007, 1569 posts, RR: 2
Reply 21, posted (7 years 10 months 3 weeks 2 days 7 hours ago) and read 22371 times:
This makes me even more proud of my Delta. Even though I work for Comair, I still consider DL my airline, and the one I aspire to fly for when I graduate from college in a few years. I love Delta and have nothing but great things to say about the people I've dealt with. Believe it or not, I've had the privilege of loading bags with some ASA captains and F/Os. Some of the crews I've dealt with couldn't care less, but there are a few who are really willing to go above and beyond. I know I'm not talking about mainline Delta here, but as has been discussed before, ASA does have huge Delta logos on the plane and most passengers associate regionals with their respective mainline counterpart, so passengers would see it as a good overall Delta experience. GO DELTA!
Sanjet From Canada, joined Mar 2005, 181 posts, RR: 0
Reply 23, posted (7 years 10 months 3 weeks 2 days 6 hours ago) and read 22174 times:
Good initiative but can cause problems in IMO. Apart from the union violations and all that...
Situation #1: You (pilot) are at an airport where groundhandling is subcontracted. Flight is delayed as their is a shortage of groundhandlers today. Take a 30 minute delay because of this. File a delay report and management sees that this company is constantly delaying that flight. They have a little "talk" they the groundandling company and they respond by hiring extra ground handlers. On-time performance now improves and ground service, you are a happy employee...
Situation #2: You know flight is going to be delayed because of ground handling. You help now every time the flight is late and company doesn't (or maybe they do!) know the extra work you are doing. Little or no delays. You keep telling company that they should pressure to hire more groundhandlers. They say no need as there is little delay reported out of there. You get frustrated....
I dont want to sound like a lazy dude, but companies can take advantage of these kind of things.
Tozairport From United States of America, joined Oct 2005, 693 posts, RR: 1
Reply 24, posted (7 years 10 months 3 weeks 2 days 6 hours ago) and read 22014 times:
While I understand the kudo's given to the Delta pilots, for a couple of reasons this was not really a good idea on there part.
- As a former ramper and now a pilot, I know just how dangerous a place the ramp can be. Loading bags without proper safety equipment (gloves, back brace if needed, safety training, etc.) is a recipe for injury. I don't know if their workman's comp insurance would cover them if they are doing a job they aren't qualified or trained to do.
- From the rampers perspective, why do they need pilots to help? Are they short staffed in ATL? If so, the pilots helping out are only masking a more serious problem of under staffing. When the ramp gets under staffed, the rampers get pushed to work faster, and when they work faster than their comfortable pace, injuries happen. This is especially true in a big hub, where there is a lot more action going on.
So while I applaud the pilots for their dedication to the customer, I think it showed poor judgment on their part to try and step in. I've seen people hurt real bad working on the ramp, and saving the extra 5-10 minutes just is not worth the risk.
Meet the new boss, same as the old boss.
: I believe this is a huge statement for the quality and positive morale of employees at Delta. Although it could also be seen as these employees making
: I sent you an instant message, but just in case you don't get it, I'll rewrite most of it here. PLEASE send Delta a letter, with your photo attached.
: I think its a good thing that they helped out no matter what motives anyone alleges....Its very rare that we even see anythig on the positive side "re
: That's the above and beyond performance that is truly impressive and shows great dedication to trying to serve the best interest of the customer. My p
: That's the mark of a group of people dedicated to succeeding.... DL is not unionized outside of the pilots. And we saw union-affiliated Delta pilots p
: This reminds me of a recent flight that I took (1667, JFK-MCO, 6/25/07). There was a ground service pickup truck blocking the catering truck from serv
: Teamwork is essential for any operation. Glad to see it at DL, too.