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Northwest International First Class  
User currently offlineDeltaShuttle From United States of America, joined May 1999, 319 posts, RR: 0
Posted (16 years 10 months 1 week 4 days 1 hour ago) and read 2154 times:

I will be flying Northwest first class on the way home, from Tokyo to Detroit. What can you people tell me about their service? Specifically food, entertainment, seats, other amenities?

5 replies: All unread, jump to last
User currently offlineMAC_Veteran From Taiwan, joined Jun 1999, 726 posts, RR: 6
Reply 1, posted (16 years 10 months 1 week 4 days ago) and read 2151 times:

Hi DeltaShuttle

I've flown in World Business Class aboard the 747-200 from NRT-SEA last year. If you are paying for this ticket, I would suggest saving the money from First and spending it on WorldBiz Class as the service you get in WorldBizClass is -not- that very different from FC from what I saw aboard NWA 008 last year.

It was overall "Nominal" (operatingwise-dispensing food and beverage etc.) but -nothing- to really rave about. The FA attitude was quite poor. I did not like that, A severe case of Airborne "Skip and Muffy Factor" is how I can describe it in a humorous sense. ("Gag me" is a comedic reference to how I felt watching this -circus- boarding at NRT (G)

More pointedly I noted several times how their FA's working both Biz Class and Coach were frequently referring to "those awful coach class passengers" as they were on their way to the back of the airplane. I felt that I and the rest of the passengers were more of a hindrance than as patrons. Nice seats and OK food..entertainment-wise it's more of a warmed up coach class product. (Finger twirling in air..other hand blowing kazoo..that sort of thing..LOL!) If you are aboard the 747-400 the amenities may be better.

Inter-Asia from Tokyo to Asian destinations, the attitude is a -lot- better..in fact it's like a different airline. (G) They make the best of the product and do their job quite well..no negative attitude that I could detect.

Hopefully your aircraft doesnt arrive too "early" or US customs will give your airplane's passengers an "attitude" treatment the way we were given for arriving 20 minutes too early..we were forced to wait on the plane until exactly 06:00..a quite fitting "welcome home" touch... (LOL!)


User currently offlineDeltaShuttle From United States of America, joined May 1999, 319 posts, RR: 0
Reply 2, posted (16 years 10 months 1 week 4 days ago) and read 2150 times:

MAC Veteran

I am a little bit surprised to hear your response considering what I've heard from other people. My friends were very impressed with Northwest's International First Class, and they've been on some of the best like Singapore, and Cathay as well.

Any other opinions?

User currently offlineJZ From United States of America, joined May 1999, 252 posts, RR: 0
Reply 3, posted (16 years 10 months 1 week 3 days 23 hours ago) and read 2150 times:

I have flown NW WorldBusiness class several times. I rate the overall quality a B+. The service doesn't have much personal touch, just a matter-of-fact execution of flight attendant duties.

User currently offlineNWA Man From United States of America, joined Jun 1999, 1828 posts, RR: 11
Reply 4, posted (16 years 10 months 1 week 3 days 22 hours ago) and read 2150 times:

My experiences with NWA international first class have been pretty good. I was on a 747-200 from AMS-MSP, and the service, food, and movies were all good. I will be flying Intl First next month to NRT on Northwest, so I will let you know how the service is.


Create your own luck.
User currently offlineMAC_Veteran From Taiwan, joined Jun 1999, 726 posts, RR: 6
Reply 5, posted (16 years 10 months 1 week 3 days 14 hours ago) and read 2149 times:

Hi DeltaShuttle

Well, last year it was a bit of a difficult one for NWA, with all sorts of problems internally. I frankly will not be spending $2200 anytime soon to repeat the experience. (G)

Servicewise I would have to say that the -coach- class product on Malaysia Airlines or Singapore Airlines were much better. Particularly cabin personnel attitude, inflight service, food and drink, entertainment (particularly on SIA) simply put those two carriers a "world apart" from NWA. It was quite a contrast of service levels that I saw in less than a month. (G)

I dont know if you've flown either carrier but I recommend it -very- much. Try them and you'll see what I'm talking about (G). I look at all of these aspects when it comes to longhaul Trans Pacific travel. It's a bit addictive to travel on SIA or MAS (G) as I found the quality and relaxation potential overall to be of a much better. That quality of travel product definitely contributed to my own personal productivity once the travel portions were complete (I.e-jet lag and all of that was miniscule-I was refreshed and rejuvenated), whereas on NWA it was more of an -Ordeal- (G) to endure.

Took 2-3 days of rest to get back up to speed after my NWA flights, whereas with MAS or SIA..I was able to -function- the morning I arrived. -No kidding-. (G) In terms of being able to do my line of work, this is quite important.

I must say the connections thru Tokyo are something to experience as well. This is a major reason I elect now to stick with nonstops on SIA/MAS or Cathay Pacific as much as possible if my travels take me back stateside. NRT is a -nightmare- to connect through from my own experiences.

SIA flies nonstop from NRT to LAX, as does MAS. Both have extraordinary levels of service on their premium products, SIA's First Class and Raffles class and MAS's First Class and Golden Club Class. I must try MAS's service from KUL-LHR, I hear this route is where they really go -all out- in the catering department. (G) Several of my colleagues from Europe fly the route from Kaohsiung or TPE-KUL-LHR often.


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