Sponsor Message:
Civil Aviation Forum
My Starred Topics | Profile | New Topic | Forum Index | Help | Search 
Hurricane Dean affects friend's plans -airline compensation?  
User currently offline797 From Venezuela, joined Aug 2005, 1894 posts, RR: 27
Posted (7 years 3 weeks 6 days 23 hours ago) and read 7166 times:

Hey guys,

A friend of mine was booked on a flight from CCS to JFK with AA yesterday and was left behind along with all other passengers. The reason was that, because of the hurricane Dean -located between US and Venezuelan soil- the aircraft scheduled on the JFK-CCS the night before never came, for which there was no aircraft available.

AA refused to send another aircraft to take the passengers to their booked destinations and didn't care much about the issue. Many passengers had to buy tickets to CUR and AUA and then, change their current bookings departing from these places.

AA didn't offer any kind of accomodations or solutions.

Is this usual? Is the first time for me to hear about it.

Thanks and cheers.


Flying isn't dangerous. Crashing is what's dangerous!
40 replies: All unread, showing first 25:
 
User currently offlinePlateMan From United States of America, joined May 2007, 923 posts, RR: 0
Reply 1, posted (7 years 3 weeks 6 days 23 hours ago) and read 7144 times:

Quoting 797 (Thread starter):
and didn't care much about the issue.

I don't want to start the thread of a sour note, but can you really say that since you weren't there to see what truly happened?
Can't blame the passengers for being upset, but safety does cme first.



"Explore. Dream. Discover." -Mark Twain
User currently offlineFlynavy From , joined Dec 1969, posts, RR:
Reply 2, posted (7 years 3 weeks 6 days 23 hours ago) and read 7041 times:

Generally, weather-related delays and/or cancellations are not the airline's responsibility. This goes for pretty much every airline I've flown with. I'm sure AA will accommodate these passengers soon. Though I will say that the storm never was headed for CCS, which is a little odd.

User currently offlineQqflyboy From United States of America, joined Oct 2003, 2282 posts, RR: 13
Reply 3, posted (7 years 3 weeks 6 days 22 hours ago) and read 6993 times:

As unfortunate as it is airlines, and even more specifically airplanes, can't take on weather, especially hurricanes the size of Dean. It is unfortunate for those with travel plans that get affected, however, the airlines can do little to make up for weather. Sending an extra aircraft sounds simple enough, however, logistically it is very difficult and very costly. The best option is to attempt to reroute passengers on other flights. This may not necessarily be a quick process with loads as full as they are. It's a difficult situation for everyone, but there is no quick, simple, or cost effective solution. Those with a cancellation due to the weather, especially events like hurricane Dean, are usually offered a seat on the next available flight either same or different day or a refund of the unused portion of the ticket.

What happened to your friend is not uncommon, especially when weather is involved. It is unfortunate and regrettable, however, it cannot be avoided at times.



The views expressed are mine alone and do not necessarily reflect my employer’s views.
User currently offlineQQflyboy From United States of America, joined Oct 2003, 2282 posts, RR: 13
Reply 4, posted (7 years 3 weeks 6 days 22 hours ago) and read 6977 times:

Quoting Flynavy (Reply 2):
Though I will say that the storm never was headed for CCS, which is a little odd.

No, however, the aircraft would have been routed directly through hurricane Dean enroute from JFK. Sending an aircraft through a hurricane, or its path, is simply not an option.



The views expressed are mine alone and do not necessarily reflect my employer’s views.
User currently offlineSumma767 From United Kingdom, joined Mar 2004, 2561 posts, RR: 6
Reply 5, posted (7 years 3 weeks 6 days 18 hours ago) and read 6696 times:

Quoting QQflyboy (Reply 4):
No, however, the aircraft would have been routed directly through hurricane Dean enroute from JFK. Sending an aircraft through a hurricane, or its path, is simply not an option.

The hurricane sounds like an excuse to me. I would like to know what happened to the various CCS-MIA flights. I would be surprised if any got cancelled.


User currently offlineDLOnur From United States of America, joined Jun 2007, 290 posts, RR: 1
Reply 6, posted (7 years 3 weeks 6 days 17 hours ago) and read 6672 times:

Delta cancelled a bunch of flights into the Caribbean the past few days but has promised to waive all fees, charges, and will refund any ticket due to the hurricane. A couple thousand paxs each day on the cancelled flights into the Caribbean and back to ATL/JFK. They've made up a bunch of these flights by operating a ton of extra sections with bigger A/C's to accommodate the paxs on the islands. Basically, after Dean goes through, they've been throwing a bunch of metal to those places to help the people out.

Not sure why AA can't do this as well. Maybe they don't have enough A/C to accommodate their pax loads....

Any AA people who can chime in on this?

-o-
ABQ



What you believe is what you see.
User currently offlineUPPERDECKFAN From Spain, joined Jun 2007, 992 posts, RR: 1
Reply 7, posted (7 years 3 weeks 6 days 17 hours ago) and read 6603 times:

Quoting Summa767 (Reply 5):
I would like to know what happened to the various CCS-MIA flights

So do I, it's high season and AA's CCS-MIA-CCS flights should be jam packed these days.

On the other hand is well known CCS-JFK is a poor performer for AA and IIRC will be dropped soon.



744,742,741,772,773,762,732,735,738,752,727,717,DC10,DC9,M82,M87,319,320,321,343,346,L1011,CRJ2,CRJ9,E190,ATR42,DSH8,
User currently offlineUAL777UK From United Kingdom, joined Nov 2005, 3356 posts, RR: 1
Reply 8, posted (7 years 3 weeks 6 days 15 hours ago) and read 6522 times:

[quote=Summa767,reply=5]The hurricane sounds like an excuse to me. I would like to know what happened to the various CCS-MIA flights. I would be surprised if any got cancelled.[/quot

With respect a 400 Mile Wide Hurricane with winds up to 160mph is not an excuse. If it is, its a bloody good one!

AA IMHO did not want to comprimise safety, and you caould hardly blame them on the scale of things.


User currently offlineNA747 From United States of America, joined Jul 2007, 120 posts, RR: 1
Reply 9, posted (7 years 3 weeks 6 days 14 hours ago) and read 6471 times:

None of the MIA-CCS flights cxld this week, even as the hurricane churned westward thru the Caribeean . All other MIA-So. America flights operated as usual.

The CCS-JFK thing does sound strange & it doesn't make sense:

Quoting 797 (Thread starter):
hurricane Dean -located between US and Venezuelan soil-

So Haiti, Dominican Rep., Aruba, Curacao, Bonaire & other Caribeean island-countries do not exist? They all lie between the U.S. and Venezuela.

I could understand AA not being able to send a plane due to unavailable aircraft but then again all affected flights were cxld in advance and remained at their orignal stations. No aircrafts were left overnight at any station affected by the hurricane anywhere that I'm aware of. Also, the Punta Cana flights operated while Santo Domingo cxld.


User currently offlineSumma767 From United Kingdom, joined Mar 2004, 2561 posts, RR: 6
Reply 10, posted (7 years 3 weeks 6 days 14 hours ago) and read 6469 times:

Quoting UAL777UK (Reply 8):
AA IMHO did not want to comprimise safety, and you caould hardly blame them on the scale of things.

Hence I would like to know if they also cancelled flights from CCS to MIA... and they have a few a day..


User currently offlineNA747 From United States of America, joined Jul 2007, 120 posts, RR: 1
Reply 11, posted (7 years 3 weeks 6 days 14 hours ago) and read 6454 times:

Quoting UPPERDECKFAN (Reply 7):
So do I, it's high season and AA's CCS-MIA-CCS flights should be jam packed these days.

High season is late August to early September. That's when the Venezuelans start heading back. Trust me, those flights WILL be jammed packed. I dread when an aircarft goes OTS or a flt cancels during this period because there's very limited protection and reroute options for these paxs (even through other cities or other airlines because they too run full this period).


User currently offlineFLYGUY767 From , joined Dec 1969, posts, RR:
Reply 12, posted (7 years 3 weeks 6 days 11 hours ago) and read 6178 times:

Quoting 797 (Thread starter):

AA didn't offer any kind of accomodations or solutions

It was weather related, not an airline related delay..

Quoting 797 (Thread starter):
A friend of mine was booked on a flight from CCS to JFK with AA yesterday and was left behind along with all other passengers. The reason was that, because of the hurricane Dean -located between US and Venezuelan soil- the aircraft scheduled on the JFK-CCS the night before never came, for which there was no aircraft available.

Flights usually tend to get cancelled when a Category 4 or 5 Hurricane threatens thousands of lives.. sarcastic 

-JD


User currently offlineAAJFKSJUBKLYN From United States of America, joined Jul 2007, 904 posts, RR: 1
Reply 13, posted (7 years 3 weeks 6 days 11 hours ago) and read 6113 times:

i thought AA doesnt fly a direct JFK-CCS? The plane would have come from MIA or SJU if I am correct?

User currently offlineSumma767 From United Kingdom, joined Mar 2004, 2561 posts, RR: 6
Reply 14, posted (7 years 3 weeks 6 days 11 hours ago) and read 6113 times:

Quoting FLYGUY767 (Reply 12):
Flights usually tend to get cancelled when a Category 4 or 5 Hurricane threatens thousands of lives..

There is no need to be patronising.The fact that hurricane Dean was mentioned as an excuse for a cancelled flight should not be taken as the gospel. A JFK-CCS flight path might normally go where Dean was, but so are hundreds of flights! and far as I am aware, the flights getting cancelled are going to where Dean has been or is headed. And CCS is certainly not in that list.

Hence I ask again, did AA cancel any CCS-MIA flights under the same excuse?


User currently offlineFLYGUY767 From , joined Dec 1969, posts, RR:
Reply 15, posted (7 years 3 weeks 6 days 11 hours ago) and read 6102 times:

Quoting AAJFKSJUBKLYN (Reply 13):
i thought AA doesnt fly a direct JFK-CCS? The plane would have come from MIA or SJU if I am correct?

The flight operates 2x per week

JFK-CCS
Fri & Sun
AA 975
425p-920p
757-200

-JD


User currently offlineMovingtin From United States of America, joined Oct 2006, 183 posts, RR: 0
Reply 16, posted (7 years 3 weeks 6 days 11 hours ago) and read 6021 times:

Quoting Summa767 (Reply 14):
Hence I ask again, did AA cancel any CCS-MIA flights under the same excuse?

How the hell can a huge hurricane between JFK and CCS be an "excuse"???

What should they do?? Throw a few spare fuel tanks in the bin and Fly to Africa then swing back around to CCS??? don't you think AA would have flown the route if they COULD have, Safely??


Not to mention all the extra people who were able to leave the islands, soon to be impacted by Dean, because extra sections and larger A/C were sent there.. Where do you think these A/C came from?


User currently offlineBullpitt From Spain, joined Mar 2004, 871 posts, RR: 8
Reply 17, posted (7 years 3 weeks 6 days 11 hours ago) and read 5977 times:

Hi All

All airlined have problems with this, IB have dalayed departures in order to avoid Dean depending on the destination, I imagine AA has tried to cope with the situatios as best they can. Just my  twocents  worth.



These are my principles but if you don't like them I have others
User currently offlineUalcsr From United States of America, joined May 2006, 485 posts, RR: 1
Reply 18, posted (7 years 3 weeks 6 days 10 hours ago) and read 5942 times:

I'm not sure if this is the flight the OP was referring to, however, I was on flight AA 1937 from SJU to CCS on Saturday, August 18th. The flight was first delayed for about 30 minutes as we were expecting 61 passengers coming from JFK and heading to CCS. The captain then advised that the flight would take approximately 2 hours (which it did) as the normal flight plan was being altered due to Hurricane Dean. There was some mild turbulence as we left SJU but otherwise, the flight was extremely smooth.

On the following day, I flew AA flight 914 BOG-MIA. Again the flight plan was altered as we could not fly over Jamaica. Very smooth flight and only about half hour late due to the diversion.


User currently offlineBigOrange From United States of America, joined Apr 2004, 2365 posts, RR: 3
Reply 19, posted (7 years 3 weeks 6 days 10 hours ago) and read 5937 times:

Quoting 797 (Thread starter):
Is this usual? Is the first time for me to hear about it.

While it's not unusual to cancel a flight due to weather, it seems to be becoming a regular ocurrence for American to leave people stranded.
We had 2 employees flying MIA-ORD yesterday, the flight diverted to STL "due to maintenance." Once at STL they were told that they were on their own, all AA flights were full and they would not be booking them on another airline to get them to ORD. They had to buy 2 one way tickets on UA to get home.


User currently offlineAAJFKSJUBKLYN From United States of America, joined Jul 2007, 904 posts, RR: 1
Reply 20, posted (7 years 3 weeks 6 days 10 hours ago) and read 5925 times:

Were the two employees Non-Reving? If they were then AA was right.

User currently offlineBigOrange From United States of America, joined Apr 2004, 2365 posts, RR: 3
Reply 21, posted (7 years 3 weeks 6 days 10 hours ago) and read 5886 times:

Quoting AAJFKSJUBKLYN (Reply 20):
Were the two employees Non-Reving? If they were then AA was right.

No they are not airline employees, they are fare paying passengers.


User currently offlineAAJFKSJUBKLYN From United States of America, joined Jul 2007, 904 posts, RR: 1
Reply 22, posted (7 years 3 weeks 6 days 10 hours ago) and read 5840 times:

Sorry, I thought your post said "we had two employees flying MIA-ORD". Cheers!

User currently offlineAAJFKSJUBKLYN From United States of America, joined Jul 2007, 904 posts, RR: 1
Reply 23, posted (7 years 3 weeks 6 days 10 hours ago) and read 5749 times:

Sorry, I thought your post said "we had two employees flying MIA-ORD". Cheers!

User currently offlineSumma767 From United Kingdom, joined Mar 2004, 2561 posts, RR: 6
Reply 24, posted (7 years 3 weeks 6 days 9 hours ago) and read 5634 times:

Quoting Movingtin (Reply 16):
How the hell can a huge hurricane between JFK and CCS be an "excuse"???

Again, you are just assuming that the reason for this cancelation was Dean. I am just asking a fair question of whether this was indeed the case or was just used as an excuse. As has been posted in this thread, some flights have had to take route diversions that might add half hour to the flight time. I have been checking flights from North to South America whose normal flight path would include Jamaica, and see that they have been operating yesterday, last night and today.

Quoting Movingtin (Reply 16):
don't you think AA would have flown the route if they COULD have, Safely??

Not necessarily, actually. There are other reason why they may not have flown that route.
Among many, one given by you..

Quoting Movingtin (Reply 16):
Not to mention all the extra people who were able to leave the islands, soon to be impacted by Dean, because extra sections and larger A/C were sent there.. Where do you think these A/C came from?

So if they needed the aircraft to evacuate soon to be impacted places, safety might have been an excuse for cancelling the Caracas flight. I hope that you can now see my point.


25 AAJFKSJUBKLYN : Beleive me CCS is not being 'singled out'-(from the tone of the debate going on here). There were plenty of other delays and cancellations, as well as
26 B752fanatic : American's service is of course as we all know not the best, however I don't see how they would leave stuck pax in CCS. This is obviously far from rea
27 IAirAllie : OK all major airlines do the following in situations where extreme weather forces cancellations. They offer to rebook you on a later flight for no ch
28 IAirAllie : PS. thanks for changing the title to something more accurate and less biased According to the rules used by all major carriers globally the only compe
29 Carls : I agree, but how come the passengers could fly from Aruba or Curacao, AC will fly almost the same route.
30 AirframeAS : IMO, the route would be possible to do with Dean in the way. Two options come to mind: 1) Fly the route, fly AROUND Dean, not over Dean. This would cr
31 Summa767 : And yet many flights just going around the hurricane! Exactly! They are swallowing whole, as you seem to be. Maybe the airline is not lying, as the ca
32 Post contains images RootsAir : regards BM [Edited 2007-08-20 21:14:23]
33 IAirAllie : Almost is not the same. Even a small deviation in flight path be enough to make a difference. Lots of reasons why. I don't have the flight plan, char
34 Slider : Quick, someone call Chuck Schumer and demand a Passengers Bill of Rights!! LMAO It's a freaking hurricane for crying out loud! AA will reprotect, reac
35 Summa767 : Who said secret? If you had read properly you would have understood that I said that it might be indirectly related to the hurricane. As you eloquent
36 797 : Hey guys, First, I must apologize since I wasn't concrete enough when I started this thread. I was in a hurry and couldn't write much. So, to the poin
37 MD88Captain : 797. Just because they have a "huge fleet" does not mean they can just produce another aircraft. Every aircraft is scheduled. There are no spare ones.
38 B752fanatic : I think that 797's defense towards his friends is more like a defense against the Venezuelan goverment or something of the sort. AA is not a governme
39 AirframeAS : I should point out, those airplanes that they use in hurricanes are scientific flights to gather data about hurricanes, no more, no less than that. T
40 Jetfuel : It's simple. The aircraft could not make the flight due weather. And I am sure delaying the flight a few hours wasn't an option either - as it would b
Top Of Page
Forum Index

This topic is archived and can not be replied to any more.

Printer friendly format

Similar topics:More similar topics...
How Are AA's Terminals 8 & 9 Coming Along At JFK? posted Tue Nov 28 2006 07:45:17 by BALAX
AA Unveils New Terminal Project At JFK posted Wed Jul 27 2005 19:16:42 by Squirrel83
AA FL 167 Emergency Landing At JFK posted Mon Feb 23 2004 20:31:16 by Southpaw8669
AA Ending JFK-CCS posted Wed Sep 11 2002 16:22:22 by AirafriqueDKR
AA, QF And SN Together At JFK posted Sun Jul 16 2000 02:42:20 by AFa340-300E
AA Leaves JFK Passengers Stuck At CCS posted Mon Aug 20 2007 04:29:49 by 797
Major AA A300 JFK-SJU & MIA-JFK Routing Delays posted Wed Jul 25 2007 16:06:20 by AAJFKSJUBKLYN
Luggage Transfer At CCS posted Wed Jul 18 2007 08:57:02 by UPPERDECKFAN
Mapjet MD83 Stuck At Lanzarote, Reason? posted Wed Jun 13 2007 20:04:23 by Acelanzarote
DL Passengers Stuck On Runway 9+ Hours In LGA posted Thu Feb 15 2007 16:10:15 by InTheSky74