797 From Venezuela, joined Aug 2005, 1849 posts, RR: 26 Posted (6 years 4 months 2 days 10 hours ago) and read 6893 times:
A friend of mine was booked on a flight from CCS to JFK with AA yesterday and was left behind along with all other passengers. The reason was that, because of the hurricane Dean -located between US and Venezuelan soil- the aircraft scheduled on the JFK-CCS the night before never came, for which there was no aircraft available.
AA refused to send another aircraft to take the passengers to their booked destinations and didn't care much about the issue. Many passengers had to buy tickets to CUR and AUA and then, change their current bookings departing from these places.
AA didn't offer any kind of accomodations or solutions.
Is this usual? Is the first time for me to hear about it.
Thanks and cheers.
Flying isn't dangerous. Crashing is what's dangerous!
Flynavy From , joined Dec 1969, posts, RR: Reply 2, posted (6 years 4 months 2 days 9 hours ago) and read 6768 times:
Generally, weather-related delays and/or cancellations are not the airline's responsibility. This goes for pretty much every airline I've flown with. I'm sure AA will accommodate these passengers soon. Though I will say that the storm never was headed for CCS, which is a little odd.
Qqflyboy From United States of America, joined Oct 2003, 2221 posts, RR: 14 Reply 3, posted (6 years 4 months 2 days 9 hours ago) and read 6720 times:
As unfortunate as it is airlines, and even more specifically airplanes, can't take on weather, especially hurricanes the size of Dean. It is unfortunate for those with travel plans that get affected, however, the airlines can do little to make up for weather. Sending an extra aircraft sounds simple enough, however, logistically it is very difficult and very costly. The best option is to attempt to reroute passengers on other flights. This may not necessarily be a quick process with loads as full as they are. It's a difficult situation for everyone, but there is no quick, simple, or cost effective solution. Those with a cancellation due to the weather, especially events like hurricane Dean, are usually offered a seat on the next available flight either same or different day or a refund of the unused portion of the ticket.
What happened to your friend is not uncommon, especially when weather is involved. It is unfortunate and regrettable, however, it cannot be avoided at times.
The views expressed are mine alone and do not necessarily reflect my employer’s views.
Summa767 From United Kingdom, joined Mar 2004, 2461 posts, RR: 6 Reply 5, posted (6 years 4 months 2 days 5 hours ago) and read 6423 times:
Quoting QQflyboy (Reply 4): No, however, the aircraft would have been routed directly through hurricane Dean enroute from JFK. Sending an aircraft through a hurricane, or its path, is simply not an option.
The hurricane sounds like an excuse to me. I would like to know what happened to the various CCS-MIA flights. I would be surprised if any got cancelled.
DLOnur From United States of America, joined Jun 2007, 290 posts, RR: 2 Reply 6, posted (6 years 4 months 2 days 4 hours ago) and read 6399 times:
Delta cancelled a bunch of flights into the Caribbean the past few days but has promised to waive all fees, charges, and will refund any ticket due to the hurricane. A couple thousand paxs each day on the cancelled flights into the Caribbean and back to ATL/JFK. They've made up a bunch of these flights by operating a ton of extra sections with bigger A/C's to accommodate the paxs on the islands. Basically, after Dean goes through, they've been throwing a bunch of metal to those places to help the people out.
Not sure why AA can't do this as well. Maybe they don't have enough A/C to accommodate their pax loads....
NA747 From United States of America, joined Jul 2007, 120 posts, RR: 1 Reply 9, posted (6 years 4 months 2 days 1 hour ago) and read 6198 times:
None of the MIA-CCS flights cxld this week, even as the hurricane churned westward thru the Caribeean . All other MIA-So. America flights operated as usual.
The CCS-JFK thing does sound strange & it doesn't make sense:
Quoting 797 (Thread starter): hurricane Dean -located between US and Venezuelan soil-
So Haiti, Dominican Rep., Aruba, Curacao, Bonaire & other Caribeean island-countries do not exist? They all lie between the U.S. and Venezuela.
I could understand AA not being able to send a plane due to unavailable aircraft but then again all affected flights were cxld in advance and remained at their orignal stations. No aircrafts were left overnight at any station affected by the hurricane anywhere that I'm aware of. Also, the Punta Cana flights operated while Santo Domingo cxld.
NA747 From United States of America, joined Jul 2007, 120 posts, RR: 1 Reply 11, posted (6 years 4 months 2 days 1 hour ago) and read 6181 times:
Quoting UPPERDECKFAN (Reply 7): So do I, it's high season and AA's CCS-MIA-CCS flights should be jam packed these days.
High season is late August to early September. That's when the Venezuelans start heading back. Trust me, those flights WILL be jammed packed. I dread when an aircarft goes OTS or a flt cancels during this period because there's very limited protection and reroute options for these paxs (even through other cities or other airlines because they too run full this period).
It was weather related, not an airline related delay..
Quoting 797 (Thread starter): A friend of mine was booked on a flight from CCS to JFK with AA yesterday and was left behind along with all other passengers. The reason was that, because of the hurricane Dean -located between US and Venezuelan soil- the aircraft scheduled on the JFK-CCS the night before never came, for which there was no aircraft available.
Flights usually tend to get cancelled when a Category 4 or 5 Hurricane threatens thousands of lives..
Summa767 From United Kingdom, joined Mar 2004, 2461 posts, RR: 6 Reply 14, posted (6 years 4 months 1 day 22 hours ago) and read 5840 times:
Quoting FLYGUY767 (Reply 12): Flights usually tend to get cancelled when a Category 4 or 5 Hurricane threatens thousands of lives..
There is no need to be patronising.The fact that hurricane Dean was mentioned as an excuse for a cancelled flight should not be taken as the gospel. A JFK-CCS flight path might normally go where Dean was, but so are hundreds of flights! and far as I am aware, the flights getting cancelled are going to where Dean has been or is headed. And CCS is certainly not in that list.
Hence I ask again, did AA cancel any CCS-MIA flights under the same excuse?
Ualcsr From United States of America, joined May 2006, 483 posts, RR: 1 Reply 18, posted (6 years 4 months 1 day 21 hours ago) and read 5669 times:
I'm not sure if this is the flight the OP was referring to, however, I was on flight AA 1937 from SJU to CCS on Saturday, August 18th. The flight was first delayed for about 30 minutes as we were expecting 61 passengers coming from JFK and heading to CCS. The captain then advised that the flight would take approximately 2 hours (which it did) as the normal flight plan was being altered due to Hurricane Dean. There was some mild turbulence as we left SJU but otherwise, the flight was extremely smooth.
On the following day, I flew AA flight 914 BOG-MIA. Again the flight plan was altered as we could not fly over Jamaica. Very smooth flight and only about half hour late due to the diversion.
BigOrange From United States of America, joined Apr 2004, 2360 posts, RR: 3 Reply 19, posted (6 years 4 months 1 day 21 hours ago) and read 5664 times:
Quoting 797 (Thread starter): Is this usual? Is the first time for me to hear about it.
While it's not unusual to cancel a flight due to weather, it seems to be becoming a regular ocurrence for American to leave people stranded.
We had 2 employees flying MIA-ORD yesterday, the flight diverted to STL "due to maintenance." Once at STL they were told that they were on their own, all AA flights were full and they would not be booking them on another airline to get them to ORD. They had to buy 2 one way tickets on UA to get home.
Summa767 From United Kingdom, joined Mar 2004, 2461 posts, RR: 6 Reply 24, posted (6 years 4 months 1 day 20 hours ago) and read 5361 times:
Quoting Movingtin (Reply 16): How the hell can a huge hurricane between JFK and CCS be an "excuse"???
Again, you are just assuming that the reason for this cancelation was Dean. I am just asking a fair question of whether this was indeed the case or was just used as an excuse. As has been posted in this thread, some flights have had to take route diversions that might add half hour to the flight time. I have been checking flights from North to South America whose normal flight path would include Jamaica, and see that they have been operating yesterday, last night and today.
Quoting Movingtin (Reply 16): don't you think AA would have flown the route if they COULD have, Safely??
Not necessarily, actually. There are other reason why they may not have flown that route.
Among many, one given by you..
Quoting Movingtin (Reply 16): Not to mention all the extra people who were able to leave the islands, soon to be impacted by Dean, because extra sections and larger A/C were sent there.. Where do you think these A/C came from?
So if they needed the aircraft to evacuate soon to be impacted places, safety might have been an excuse for cancelling the Caracas flight. I hope that you can now see my point.
25 AAJFKSJUBKLYN: Beleive me CCS is not being 'singled out'-(from the tone of the debate going on here). There were plenty of other delays and cancellations, as well as
26 B752fanatic: American's service is of course as we all know not the best, however I don't see how they would leave stuck pax in CCS. This is obviously far from rea
27 IAirAllie: OK all major airlines do the following in situations where extreme weather forces cancellations. They offer to rebook you on a later flight for no ch
28 IAirAllie: PS. thanks for changing the title to something more accurate and less biased According to the rules used by all major carriers globally the only compe
29 Carls: I agree, but how come the passengers could fly from Aruba or Curacao, AC will fly almost the same route.
30 AirframeAS: IMO, the route would be possible to do with Dean in the way. Two options come to mind: 1) Fly the route, fly AROUND Dean, not over Dean. This would cr
31 Summa767: And yet many flights just going around the hurricane! Exactly! They are swallowing whole, as you seem to be. Maybe the airline is not lying, as the ca