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Questions Regarding US Airways-America West Integration   
User currently offlineUal-Fan From United States of America, joined Dec 1999, 374 posts, RR: 0
Posted (7 years 3 months 2 weeks 6 days 20 hours ago) and read 6055 times:

Good Morning,

I have a question / comment. I flew US-Airways PHL-SAN last night for the first time since they where bought out by America West. I have to say that listening to all of the horror stories on the news about how bad this week would be for air travel I was a bit nervous BUT the flight was excellent. The cabin crew was great, the A320 was in very good shape, clean and comfortable with an onboard movie and we actually arrived in SAN early! Thank you America West!

The reason I say America West is because on the side of a newly painted plane there was a big sticker that said "Operated by America West Airlines, Inc.". The inside of the plane was all America West and the flight crew wore America West Uniforms. The Amerca West emblem was on everything except the junk in the seat back pocked and video.

So my question is the buyout is at least a year old if not older. Why does everything still say America West? I thought they were going to ditch that name in favor of US Airways. Just curious.

54 replies: All unread, showing first 25:
 
User currently offlineBok269 From United States of America, joined May 2007, 2104 posts, RR: 0
Reply 1, posted (7 years 3 months 2 weeks 6 days 20 hours ago) and read 6002 times:

Its possible that they decided it too expensive to redo the interiors at this time.

As for the sticker, I am pretty sure that airlines have to say the name on the operating certificate. I was recently on AE SXM-SJU. The flights there are operated on the Executive Airlines operating certificate, and the planes were marked as such, even though the flight is marketed as Americn Eagle.



"Reality is wrong, dreams are for real." -Tupac
User currently offlineVctony From United States of America, joined Aug 1999, 455 posts, RR: 0
Reply 2, posted (7 years 3 months 2 weeks 6 days 20 hours ago) and read 6002 times:

The airline still has two separate operating divisions and certificates. The aircraft you were on was a US "West" aircraft which was operated by America West crews on America West aircraft (most of the A320s are ex-America West as US "East" only has 20). I believe that the full merging of the operating certificates, crews, aircraft, etc. is supposed to happen sometime within the next few months (the date is constantly changing). When that happens, everything will be US Airways except for the callsign which, I believe, will be "Cactus" which was the HP callsign.

User currently offlineJBo From Sweden, joined Jan 2005, 2379 posts, RR: 0
Reply 3, posted (7 years 3 months 2 weeks 6 days 19 hours ago) and read 5975 times:

Quoting Vctony (Reply 2):
The airline still has two separate operating divisions and certificates. The aircraft you were on was a US "West" aircraft which was operated by America West crews on America West aircraft (most of the A320s are ex-America West as US "East" only has 20). I believe that the full merging of the operating certificates, crews, aircraft, etc. is supposed to happen sometime within the next few months (the date is constantly changing). When that happens, everything will be US Airways except for the callsign which, I believe, will be "Cactus" which was the HP callsign.

Exactly. Essentially, the flight you were on was "US Airways operated by America West Airlines" ... not unlike when you board a US Airways Express regional flight, but the sticker next to the door will say "Operated by Air Wisconsin" and the crews will have Air Wisconsin uniforms.

The interiors are a different story ... the HP interiors will likely be changed in due time.



I'd take the awe of understanding over the awe of ignorance any day.
User currently offlineGilesdavies From United Kingdom, joined Dec 2003, 3052 posts, RR: 2
Reply 4, posted (7 years 3 months 2 weeks 6 days 19 hours ago) and read 5906 times:

The question you need to ask is...

Would the service and flight have been as good if it was flown by a US Airways (PHL) based aircraft and crew?  Wink

In all fairness though, I have flown US Airways (with eastern based Crew and Aircraft) from PHL/CLT to the west coast and had a good experience overall. I have flown on the A321's and the A319's and they are all in good condition and have a nice feel. I'm not that keen on the grey seats and they do make the interiors a little dull, but that would have been a decision by old US Airways and think the newer ones now come with dark blue leather seats,


User currently offlineILOVEA340 From United States of America, joined Oct 1999, 2100 posts, RR: 4
Reply 5, posted (7 years 3 months 2 weeks 6 days 19 hours ago) and read 5869 times:

The HP airbii are in quite a bit better shape inside. This is largely a question of age and really has nothing to do with them east and west aircraft being maintained to a different standard. Some of the ancient West 757's have interior issues that are right up to par with the east 767's.

THere is a considerable fleet renewal going on. All fo teh 767's (except one they didn;t get to) have new blue leather seats in economy and the Envoy class seats will be replaced with new "near lie-flat" seats this winter.

On another note... as for US Express, the Mesa CRJ-900's (whgich do express flying out of CLT, PHX and LAS) are relatively new and actually have very nice interiors for regional jets. Also some of the CRJ's are being refitted with new leather interiors.


User currently offlineCubsrule From United States of America, joined May 2004, 23302 posts, RR: 20
Reply 6, posted (7 years 3 months 2 weeks 6 days 17 hours ago) and read 5773 times:

What PHL and CLT flying is HP doing now? I know there's a PHX-CLT-PHX turn that is in CLT around 2000 local, and apparently this PHL-SAN flight. What else?


I can't decide whether I miss the tulip or the bowling shoe more
User currently offlineILOVEA340 From United States of America, joined Oct 1999, 2100 posts, RR: 4
Reply 7, posted (7 years 3 months 2 weeks 6 days 16 hours ago) and read 5704 times:

Quoting Cubsrule (Reply 6):
What PHL and CLT flying is HP doing now? I know there's a PHX-CLT-PHX turn that is in CLT around 2000 local, and apparently this PHL-SAN flight. What else?

HP is doing some of the turns on PHL to SAN, PDX, SFO (and a few others).


Just an FYI; any US flight number from 1-699 is operated by HP. 700-1999 US
2700-2900 and 4400's YV...


User currently offlineGift4tbone From United States of America, joined Dec 2004, 613 posts, RR: 0
Reply 8, posted (7 years 3 months 2 weeks 6 days 16 hours ago) and read 5675 times:

Quoting ILOVEA340 (Reply 5):
The HP airbii are in quite a bit better shape inside.

I don't think the HP 320s are in better shape. I was in my first 320 from the west recently, on a PHX-PDX-CLT(redeye) recently, and the 320 was old and worn out. The IFE screens were old, and the colors were off, so much that it made it almost impossible to watch the trivia they play on short[er] flights.

Also as far as crew 'friendliness' goes, I'd say there are good and bad apples on both sides. Just on monday, on a CLT-PHX flight on a 321 (us east), I experienced the BEST flight crew I have ever flown with. The captain, gave all kinds of info about the aircraft, not just the route. He gave thrust per engine, and some other details i cannot recall. But I have never experienced that from the flight deck on ANY airline.

Of course I've been on many east flights, where the pilots said nothing. Same with the west flights; my guess is, it depends on the crew, and how 'fresh' they are, after a long day of delays, I'd imagine they would want to just get the flight overwith. Can't say I blame them.

Quoting Vctony (Reply 2):
I believe that the full merging of the operating certificates, crews, aircraft, etc. is supposed to happen sometime within the next few months (the date is constantly changing).

The latest date, announced sometime last month, is 27SEP, or there abouts, and it is still a go. The west is just going to be switching over their OPS system to DECS (a part of sabre), and HP will be a memory (I will miss it, even though I work for 'east' I lived in PHX for 8 years).



***In general I would say that I have noticed a significant increase in customer service as of late. Although, still not up to par I can only hope that as more time progresses, we continue to move in the right direction. The rejouvenation of the fleet, and the 737 replacement beginning in late '08, will really help things as well.

Quoting Ual-Fan (Thread starter):
I have to say that listening to all of the horror stories on the news about how bad this week would be for air travel I was a bit nervous BUT the flight was excellent. The cabin crew was great, the A320 was in very good shape, clean and comfortable with an onboard movie and we actually arrived in SAN early

Glad you enjoyed your flight. Hopefully you will fly US again in the future.

-Tony@PVD



Top 3 airports: PVD 26.0%(115 flights), PHL 15.6%(69 flights), PHX 12.0%(53 flights)
User currently offlineRoseFlyer From United States of America, joined Feb 2004, 9817 posts, RR: 52
Reply 9, posted (7 years 3 months 2 weeks 6 days 15 hours ago) and read 5635 times:

I think US Airways is pretty good, but the America West planes are lacking in first class. The seat pitch is tighter than the industry standard and it is ridiculous that they only serve food on flights over 3.5 hours. I flew SEA-PHX-STL and didn't get any food in first class on those flights even though they were during meal times. That was pretty obnoxious especially when my connection in PHX was only 35 minutes, so there wasn't time to get food.


If you have never designed an airplane part before, let the real designers do the work!
User currently offlineEarlj From United States of America, joined Aug 2007, 24 posts, RR: 0
Reply 10, posted (7 years 3 months 2 weeks 6 days 15 hours ago) and read 5589 times:

I always encourge folks to try USAirways vs. their LCCs where they are competitive. The USAirways product is far superior and so less stressful, both at the terminal and on the aircraft. If you are not used to a pre-reserved seat, you will welcome the change. If you are used to riding on Airbus' competitive aircraft with those other guys, you will welcome the wider cabin, generally better seats, and quieter cabin. The crew attitude is a bit more professional. Having a little entertainment service, even on shorter flights such as LAX to SAN, is a delight. Give USAirways a chance. They are trying real hard and in the end, they will be amongst the best!

Thanks for hearing me out!


User currently offlineUAL-Fan From United States of America, joined Dec 1999, 374 posts, RR: 0
Reply 11, posted (7 years 3 months 2 weeks 6 days 14 hours ago) and read 5527 times:

I wish I would have written down the names of our Flight Attendants last night. One Blonde one Red Head. Both quite attractive but what stood out most was the fun and professional way they did thier jobs.

Flight number 547 from PHL to SAN on Friday, August 31st. If anyone works for US and knows these ladies please send my regards and tell them they've won over a Frequent Flier from SAN.


User currently offlineHPRamper From United States of America, joined May 2005, 4141 posts, RR: 8
Reply 12, posted (7 years 3 months 2 weeks 6 days 14 hours ago) and read 5510 times:

Glad to hear about a good experience with my airline. It gets wearisome reading nothing but salvo after salvo saying US deserves to fail and die. All it takes is a little effort and there wouldn't be much to complain about. Thank you Ual-Fan for your positive trip report.

User currently offlineJohnyv From United States of America, joined Aug 2007, 44 posts, RR: 0
Reply 13, posted (7 years 3 months 2 weeks 6 days 9 hours ago) and read 5334 times:

I recently saw on flightaware HP flights doing TPA-CLT and CLT-DCA.

On a side note, once they are merged will a US East crew be able to fly a US West Airbus (and vice-versa) since East and West have different engine types. Also, do US East and West have the same seating configurations?


User currently offlineAsuflyer05 From United States of America, joined Feb 2004, 2373 posts, RR: 3
Reply 14, posted (7 years 3 months 2 weeks 6 days 8 hours ago) and read 5306 times:

Quoting Johnyv (Reply 13):
I recently saw on flightaware HP flights doing TPA-CLT and CLT-DCA.

On a side note, once they are merged will a US East crew be able to fly a US West Airbus (and vice-versa) since East and West have different engine types. Also, do US East and West have the same seating configurations?

I believe they are doing a few EWR turns as well. While they will go to one certificate at the end of the month, the crews and fleets will remain separate until the pilots are on the same contract. They have different seating configs, though that will change as there are rumors of interior overhauls beginning this winter.


User currently offlineSilentbob From United States of America, joined Aug 2006, 2176 posts, RR: 1
Reply 15, posted (7 years 3 months 2 weeks 6 days 5 hours ago) and read 5144 times:

Quoting RoseFlyer (Reply 9):
it is ridiculous that they only serve food on flights over 3.5 hours.

I agree, the food quality needs to improve as well.

Quoting RoseFlyer (Reply 9):
my connection in PHX was only 35 minutes, so there wasn't time to get food

That was your choice, don't blame the airline.


User currently offlineIFLYjets From United States of America, joined Jul 2007, 37 posts, RR: 0
Reply 16, posted (7 years 3 months 2 weeks 6 days 4 hours ago) and read 5080 times:

with west metal we do the following routes:

PHX-CLT
SAN-PHL
SAN-CLT
LAX-PIT
LAS-PIT (?)
LAS-PBI (?)
PDX-CLT
DCA-CLT
CLT-TPA
CLT-EWR

east has taken over all of our west coast-florida routes such as:

PHX-MIA
PHX-FLL
LAS-MIA
LAS-FLL

this is according to the FA bid packet for next month. our 757s are going to MCO, ORD, JFK, DCA, BWI (?) this and next month, since hawaii is kinda slow these next few months.

theres been a lot of rampers deadheading to phx to train on the new thing for balance i guess now PIT will do all of our balance trim and stuff because us FAs dont have to do a pax count anymore. its all done in PIT or something of that sort, thats what was on the crew news.


User currently offlineJakeflyer From United States of America, joined Sep 2006, 46 posts, RR: 0
Reply 17, posted (7 years 3 months 2 weeks 6 days 4 hours ago) and read 5052 times:

Quoting Ual-Fan (Thread starter):
So my question is the buyout is at least a year old if not older. Why does everything still say America West? I thought they were going to ditch that name in favor of US Airways.

Someone correct me if I am wrong, but I believe there is an FAA requirement to keep the operations separate for at least two years because something to do with tracking aircraft maintenance. The same thing happened when AA bought out TWA. I flew on a plane that had AA livery but it had a decal as you entered the plane identifying it as a TWA aircraft, and the interior was definately TWA!

Quoting Ual-Fan (Thread starter):
I have to say that listening to all of the horror stories on the news about how bad this week would be for air travel I was a bit nervous BUT the flight was excellent. The cabin crew was great, the A320 was in very good shape

I fly a lot on US Airways and my experience has been that the flight crews on the American West flights have been consistently more cheerful--which is a probably a reflection of the America West management culture. Look at the facts... US Airways flight attendants have gone through two bankruptcies in just a few years which has taken their toll on them in terms of wages, benefits, schedules, and to an extent the means to provide service that the customer is expecting. Having said that, the back office woes shouldn't spill over to the customer, but it is hard for it not to.


User currently offlineAlexPorter From , joined Dec 1969, posts, RR:
Reply 18, posted (7 years 3 months 2 weeks 6 days 4 hours ago) and read 5022 times:

Quoting Earlj (Reply 10):

Is this an advertisement??


User currently offlineUSPIT10L From United States of America, joined Mar 2006, 3295 posts, RR: 7
Reply 19, posted (7 years 3 months 2 weeks 6 days 3 hours ago) and read 4959 times:

Quoting Gift4tbone (Reply 8):
The latest date, announced sometime last month, is 27SEP, or there abouts, and it is still a go. The west is just going to be switching over their OPS system to DECS (a part of sabre), and HP will be a memory (I will miss it, even though I work for 'east' I lived in PHX for 8 years).

I thought US was going with SHARES for CRS and software needs.



It's a Great Day for Hockey!
User currently offlineGift4tbone From United States of America, joined Dec 2004, 613 posts, RR: 0
Reply 20, posted (7 years 3 months 2 weeks 6 days 2 hours ago) and read 4876 times:

Quoting USPIT10L (Reply 19):
I thought US was going with SHARES for CRS and software needs

Yes, both west and east are using shares, but that is for the ticketing/customer service aspect. Operationaly; weight and balance...aircraft routing, and the like will be on DECS (a sabre partition). The company decided long ago, that sabre was better than the flight mapper(i believe thats what west uses now) for its weight and balance/dispatch purposes.

-Tony@PVD



Top 3 airports: PVD 26.0%(115 flights), PHL 15.6%(69 flights), PHX 12.0%(53 flights)
User currently offlineFlyboyaz From , joined Dec 1969, posts, RR:
Reply 21, posted (7 years 3 months 2 weeks 5 days 22 hours ago) and read 4330 times:

Quoting Gift4tbone (Reply 8):
I don't think the HP 320s are in better shape.

That's true to a point, though I think we had some newer planes than the old US.

Quoting Silentbob (Reply 15):
I agree, the food quality needs to improve as well.

It's in the works, part of the customer service enhancements being introduced this fall. We are labeling the whole thing a "Business Casual" experience. Not sure how much publicity they will use, but it's a fairly big project.


User currently offlineHughesAirwest From United States of America, joined Dec 2006, 51 posts, RR: 0
Reply 22, posted (7 years 3 months 2 weeks 5 days 21 hours ago) and read 4075 times:

Quoting Ual-Fan (Thread starter):
I have a question / comment. I flew US-Airways PHL-SAN last night for the first time since they where bought out by America West.

Ual-Fan,
Just to clarify, US Airways bought out America West not the other way around. How was your flight? Was it better before or after the merger? I have yet to fly the new US Airways, last time I flew it was New Years Eve 1997, I was in the front of the plane in seat 1A and let me tell you the FA's never let my Champaign glass empty. This was a flight from Norfolk, VA to Portland, ME. It was a good experience.



"One man practicing Teamwork is far better than fifty preaching it."
User currently offlineBobnwa From United States of America, joined Dec 2000, 6532 posts, RR: 9
Reply 23, posted (7 years 3 months 2 weeks 5 days 21 hours ago) and read 4054 times:

Quoting HughesAirwest (Reply 22):
Ual-Fan,
Just to clarify, US Airways bought out America West not the other way around



I think you better go back and check again!!!


User currently offlineRoseFlyer From United States of America, joined Feb 2004, 9817 posts, RR: 52
Reply 24, posted (7 years 3 months 2 weeks 5 days 21 hours ago) and read 4049 times:

Quoting HughesAirwest (Reply 22):
Just to clarify, US Airways bought out America West not the other way around.

No actually America West bought out US Airways. America West is still in charge of management. America West had the capital to buy out US Airways, which was dying a slow death. They kept the US Airways branding since it is more recognized, especially on the east coast.



If you have never designed an airplane part before, let the real designers do the work!
25 Itsnotfinals : 1997 is another lifetime in the airline world, you might as well talk about service on the Titantic.
26 Captaink : I am ex US Airways staff, but when i worked for US, I was very very proud of the airline, even though it was at the point at which we were going throu
27 Post contains images HPRamper : That's the CLP. We are not big fans of it because we have to send all items to CLP very early, relatively, which gives us much less flexibility. They
28 Gift4tbone : I work OPS, and we work very closely with CLP. I don't know why you can't adjust it; Just send CLP a 'UMSG' and they can adjust it, or you can always
29 Cubsrule : Thanks... it's hard to tell out east, as with the aircraft in new colors, you have to see the flight number or the little "operated by" sticker to kn
30 Flyboyaz : Actually again..hehe...it was considered a merger with neither airline buying out each other. US Airways was the surviving name and America West in t
31 Post contains images Gift4tbone : I got an easier way to tell. Just look at the engines, out east, WEST doesn't operate anything but airbii. And visa versa out west, EAST doesn't oper
32 Bobnwa : I would feel safe in saying that most airline folks would think of it as America West bought US airways, and kept the US Airways name. If US airways
33 Post contains images IFLYjets : I find it easy to indetify east metal from west metal. You are right about the engines and the flight numbers, but you can also look at the registrati
34 Gift4tbone : I think you meant to say east in the first part. Also don't forget N742PS! Also, the East numbers on the airbii are either 7_ _ for 319, or 1_ _ for
35 LASOctoberB6 : in the last two, what equipment is used for those? A320, A319, or 757? and where do the majority of the 737s go?
36 Itsnotfinals : Whose management kept control? HP....that pretty much settles it, the "merged" company's top execs got turfed Thankfully)
37 WesternA318 : Especially some of the horror stories of the ex-Eastern birds... Amen to that, and to all myUS/HP pals in SLC...the best bunch I've dealt with yet...
38 Flyboyaz : That's pretty much what I thought too Western.....most of the 80's stuff were buyouts...one airline actually using their money to buy another carrier.
39 Analog : You an interesting concept of "very nice." The leather may look okay, but these are some of the most uncomfortable aircraft around, especially for th
40 WesternA318 : Lorenzo getting control of EA and CO and Icahn raping TWA were the worst of the 80's. These idiots used the airlines' own resources to pay their bill
41 LASOctoberB6 : would ya like to share a few? im curious now..
42 WesternA318 : I heard some HP ramp rat that 908AW was a hangar queen of sorts? I forgot why, but I always loved hearing the stories...can anyone else help out?
43 IFLYjets : a/c 908 is a hangar queen im sure it los an engine coming out of KOA about 6 months ago. a few weeks ago they had to "shut it down" 3 hours out of HNL
44 AirframeAS : Yep! Here is ONE of the reasons why: Thats the AZ Cardinals plane that fell on its nose when somebody in the HP PHX hangar didn't follow jacking-up p
45 Post contains images LASOctoberB6 : well he did say it first..... wasnt there a rumor the 908 was haunted or something?
46 Flyboyaz : Damn glad I was lucky when I flew on it. PHX-OGG last year....flight was perfect!
47 AirframeAS : No, he didnt. He said that the gear went through the aircraft...which is not true. The gears were not damaged, IIRC.
48 Post contains images HPRamper : I do know 901 has run over two rampers, two separate occasions...it has a cute nickname
49 AirframeAS : And what nickname would that be?
50 Post contains images Hawaiian717 : Correct. CFM56 on the east Airbus (right), and IAE V2500 on the west (left):
51 HPRamper : The Ramper Stamper.
52 Wn676 : It's always a treat to see either 901 and 908 pull up in front of me, especially when it involves servicing the lavs. A sort-of relative of mine was a
53 AirframeAS : YIKES! I flew on 908 only once on the LAS-PHX run in 2002.
54 Jmc1975 : It's actually N745VJ and it is an East A319 in retro Allgheny livery.
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