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Passengers Prefer Boeing For Long Hauls  
User currently offline767-332ER From United States of America, joined Mar 2001, 2030 posts, RR: 10
Posted (13 years 7 months 3 weeks 2 days 16 hours ago) and read 1885 times:

Read this information that was obtained from the Boeing website in a survey that was done by a few airlines worldwide. Passengers Prefer Boeing Comfort for Long Flights.


Results from a new in-flight survey of more than 8,000 passengers provide the latest evidence that passengers on long flights overwhelmingly prefer Boeing jetliners to competing products.

The survey, conducted by 10 major international airlines, focused predominantly on passengers traveling between the Asia-Pacific region and Europe or North America. About 15 percent of the respondents were passengers traveling on long flights between the United States and Europe or Latin America.

"These results are consistent with surveys we and others have conducted worldwide," said Seddik Belyamani, executive vice president of Sales, Boeing Commercial Airplanes Group. "For lengthy flights, passengers prefer airplanes that have been optimized for long-range comfort, and those airplanes overwhelmingly are the Boeing 747, 777 and 767."

This survey was the latest in a series of ongoing surveys conducted worldwide. The survey was conducted between October 1999 and May 2000, using standard passenger-preference survey methodology. Eleven airplanes in common use on longer flights were listed. Using a seven-point passenger-preference scale, respondents rated each airplane they had flown on in the previous two years, rating each of those planes against each other for flights similar to the one at the time of the survey. Results were then tabulated and shared with all participating airlines.

Here are some results worth noting:

* Boeing 747 vs. Airbus A340: Overall, two out of three respondents preferred the 747 over the A340 for long flights. Eighty-six percent of passengers in first class preferred the Boeing 747 to the A340, as did 73 percent of business-class passengers and 65 percent of economy-class passengers.

* Boeing 777 vs. Airbus A340: The 777 continues to overwhelm the A340 in passenger-preference surveys. Passengers gave the 777 their highest overall preference rating, with three out of every four passengers preferring the 777 over the A340. Eighty-one percent of first-class passengers preferred the 777, as did 72 percent of passengers in business class and 71 passengers in economy class.

* Boeing 767 vs. Airbus A330: Passengers voiced a strong preference for the 767 over its closest competitor, the A330. Sixty-three percent of first-class passengers preferred the 767 over the A330, as did 57 percent of business-class passengers and 57 percent of economy-class passengers. With a new 777-style interior entering the world fleet this year on all three Boeing 767 models, passenger-comfort experts at Boeing expect travelers in future surveys to express an even stronger preference for the 767 over the A330.








Twinjets...if one fails, work the other one twice as hard!!!
37 replies: All unread, showing first 25:
 
User currently offlineN-156F From , joined Dec 1969, posts, RR:
Reply 1, posted (13 years 7 months 3 weeks 2 days 16 hours ago) and read 1749 times:

Fellow aviation enthusiasts, let's keep this thread clean.

I say congrats to Boeing, but were the different airlines taken into consideration? The best way to evaluate passenger preference of a pair of types is to go to an airline which uses both types for comparison. I believe SQ uses B777, B747, and A340, and US uses the B767 and A330- were any mentions made of these guys?


User currently offlineOH-LGA From Denmark, joined Oct 1999, 1436 posts, RR: 19
Reply 2, posted (13 years 7 months 3 weeks 2 days 16 hours ago) and read 1727 times:

Um... right.

I looked at the survey on the Boeing website, but you will notice it was commissioned by Boeing and it was very one sided, very few of the airlines that participated in the survey actually had Airbus long-haul aircraft in their fleets. Show me a survey that's independent and then I'll believe it.

Moi,
Kai



Head in the clouds... yet feet planted firmly on the ground.
User currently offline767-332ER From United States of America, joined Mar 2001, 2030 posts, RR: 10
Reply 3, posted (13 years 7 months 3 weeks 2 days 16 hours ago) and read 1717 times:



It said 10 major airlines, it never said they were all-Boeing operators.



Twinjets...if one fails, work the other one twice as hard!!!
User currently offlineOH-LGA From Denmark, joined Oct 1999, 1436 posts, RR: 19
Reply 4, posted (13 years 7 months 3 weeks 2 days 16 hours ago) and read 1712 times:

What's that URL, I'll take a look at the survey again because I know they mentioned the names of the airlines in there.


Head in the clouds... yet feet planted firmly on the ground.
User currently offlineBoeing747-400 From , joined Dec 1969, posts, RR:
Reply 5, posted (13 years 7 months 3 weeks 2 days 15 hours ago) and read 1702 times:

I think if this is off a little, it still puts Boeing way ahead of Airbus in terms of comfort, ask any old passenger their favorite plane to ride on and they would proably say the 747 or 777.

User currently offlineOH-LGA From Denmark, joined Oct 1999, 1436 posts, RR: 19
Reply 6, posted (13 years 7 months 3 weeks 2 days 15 hours ago) and read 1690 times:

Ah, found it.

Looking at the PDF, I correct myself. It doesn't specifically state which airlines it chose for the survey. But the geographical bias is quite evident.

10 Airlines -
7 Asian-Pacific carriers
2 United States carriers
1 Latin American carrier

WHAT? NO EUROPEAN CARRIERS? Oh... that's right... a large amount of European airlines (save for BA) have Airbus long-haul aircraft... well it's total speculation but I mean no US airline (save US Airways which just got theirs) has Airbus long-haul aircraft, Aerolineas Argentinas is the only Airbus S. American carrier that has Airbus long-hauls, and a large percentage of Asian airlines do have mostly Boeing fleets (with the exception of the lovely Cathay Pacific)

So, have every airline that offers long-haul service no matter the manufacturer, from all around the world, in the survey, and then I'll take a look at it.



Head in the clouds... yet feet planted firmly on the ground.
User currently offlineFlyf15 From , joined Dec 1969, posts, RR:
Reply 7, posted (13 years 7 months 3 weeks 2 days 15 hours ago) and read 1677 times:

We must also remember the largest factors in comfort are: seat pitch and food. Neither have to do with who makes the airplane. Why not spend that money trying to sell planes instead of conduction surveys that don't make any difference? Who is going to buy a plane because a Boeing conducted survey said pax like it better>

User currently offline767-332ER From United States of America, joined Mar 2001, 2030 posts, RR: 10
Reply 8, posted (13 years 7 months 3 weeks 2 days 15 hours ago) and read 1669 times:

Stop finding fault at the survey! Just like the US Presidency recount!! You just want to find fault with it!! Correct yourself again, it did not specify what airlines in terms of numbers were from which region. Read what Boeing 747-400 said. He is quite right. By the way, don't forget that the biggest European airlines, the biggest jet they operate are Boeing. BA-747-400, AF-747-400, Alitalia-747, Iberia-747, LH-747-400, SAS-767-300ER, KLM-747-400, etc...Yes they do operate A340's in IB's, AF's, and LH's cases, but Boeing jets are involved so yes they would be equal. Sorry to break it down to you like that, but you have to admit it.


Twinjets...if one fails, work the other one twice as hard!!!
User currently offlineLH423 From Canada, joined Jul 1999, 6501 posts, RR: 54
Reply 9, posted (13 years 7 months 3 weeks 2 days 15 hours ago) and read 1667 times:

I agree with OH-LGA, when I see a completely third-party survey done. Most surveys have some connection to either Boeing or Airbus, and usually they show vastly different opinions, so I will take this with a few grains of salt, thank you.

LH423



« On ne voit bien qu'avec le cœur. L'essentiel est invisible pour les yeux » Antoine de Saint-Exupéry
User currently offline767-332ER From United States of America, joined Mar 2001, 2030 posts, RR: 10
Reply 10, posted (13 years 7 months 3 weeks 2 days 15 hours ago) and read 1655 times:


Do as you please. Everyone is entitled to their opinion. This is not to convince anyone, its just to serve as information.



Twinjets...if one fails, work the other one twice as hard!!!
User currently offlineSpaceman From United States of America, joined Jul 2000, 534 posts, RR: 0
Reply 11, posted (13 years 7 months 3 weeks 2 days 15 hours ago) and read 1652 times:

Yeah right what ever. There are about 40% of long haul aircraft that are not boeing aircrafts. How can more than 60% of people prefer Boeing for long-hauls? I think people in the survey don't know what they are talking about. 

User currently offlineVirginFlyer From New Zealand, joined Sep 2000, 4537 posts, RR: 41
Reply 12, posted (13 years 7 months 3 weeks 2 days 14 hours ago) and read 1635 times:

Lets not turn this into a A/B war...

I have seen both companies say (on their websites) that in a survey, a large nmber of passangers prefer Airbus/Boeing over Boeing/Airbus for a long haul flight. Don't believe everything a manufacturer tells you!!! There not there to provide you with a statistically correct as possible survey, they are there to sell their product over that of a competitor. We could argue till the cows come home about which survey is most accurate, but we'd be wasting our time. You'll never really know what aircraft is more comfortable till you try it yourself, and often some people will like something others dislike. Comfort is really a matter of opinion, not something that can be easily categorised and rated.



"So powerful is the light of unity that it can illuminate the whole earth." - Bahá'u'lláh
User currently offlineOH-LGA From Denmark, joined Oct 1999, 1436 posts, RR: 19
Reply 13, posted (13 years 7 months 3 weeks 2 days 14 hours ago) and read 1627 times:

It does say so, but you have to look at the bottom of the press release and click the little linky thingy that says "Survey Charts" (PDF format) http://www.boeing.com/news/releases/2000/survey.pdf and look on the pages detailing the survey, you'll find I'm right and you're wrong 

Oh and let's see here, Iberia will be ordering A340 aircraft to replace their aging 747-200's and SAS has ordered A340's to replace their 767-300ER's. Sooo... *bang* *bang* two planes out of the sky.

Moi,
Kai



Head in the clouds... yet feet planted firmly on the ground.
User currently offline767-332ER From United States of America, joined Mar 2001, 2030 posts, RR: 10
Reply 14, posted (13 years 7 months 3 weeks 2 days 13 hours ago) and read 1617 times:


I am sorry to say that you do just sound like a little high school student that knows nothing of the business. Bang, bang?? Wow, I am sure Boeing is very worried that Iberia and SAS chose to replace their ageing aircraft with Airbus products. Let me say, Mr. Bang, that the Airbus A340 is a thing of the past in the airline's operational thinking. Why do you think airlines in the US don't want to operate them? Answer is 4 engines. Why operate a 4-engined a/c, when you can operate a very economical 777-twin? I am not turning it into A/B war, but let me say that you are comical and yes, I would guess you are in high school, you sound a lot like one. You seem to be stubborn and didn't read what I had said, which was that the major European airlines operate Boeing jets in their long-hauls, so the fact of the matter is that if European airlines were to be named in the survey, it would have been equally. No one was discriminated. Remember, the Boeing 747 Classic is not out of the picture yet!



Twinjets...if one fails, work the other one twice as hard!!!
User currently offlineILUV767 From United States of America, joined May 2000, 3141 posts, RR: 8
Reply 15, posted (13 years 7 months 3 weeks 2 days 13 hours ago) and read 1611 times:

Although I like Boeings over Airbusses, I must admit that Boeing did fund this project, and that how do you know what the actual results are? You dont! Boeing may have chenged them. For all we know, they are lying to us.

If Airbus was to do a survey, just like this one, and Boeing's product would turn out better, then I would believe the results. If some neutral company, or a company that operates both the 777 and A340 were to conduct a survey like this, and publish the results...that would be more acurate.

Well said Kai.


User currently offlineOH-LGA From Denmark, joined Oct 1999, 1436 posts, RR: 19
Reply 16, posted (13 years 7 months 3 weeks 2 days 13 hours ago) and read 1612 times:

Yea,

I was just trying to inject a little humor into this conversation. I am known in real life as a peacemaker, in fact just this morning someone said to me "We love you Kai, you're always the peacemaker and stopping fights before they start" so this is what I'm trying to do now

I'm just showing what is happening. I never believe anything put out that is in favor of a company if it shows that said company is more popular. Equal would have been fine too. All I am trying to say is that I am a firm believer in independent surveys, and that's that. Also just taking selected markets and airlines within those markets do not really make all that much sense as you are leaving out valuable customer input.

Besides, most of the people who were surveyed probably don't know one from another. No harm done eh mate? (and no I'm not Australian )

Moi,
Kai



Head in the clouds... yet feet planted firmly on the ground.
User currently offline767-332ER From United States of America, joined Mar 2001, 2030 posts, RR: 10
Reply 17, posted (13 years 7 months 3 weeks 2 days 13 hours ago) and read 1610 times:


I just posted this because I was browsing through the Boeing website. I never said it was accurate, etc...You are entitled to your opinion and if you have flown both Airbus and Boeing, which I have, you can compare for yourself. I prefer the 744 for Trans-Pac. flights over the A340. I have flown on JAL, Cathay, Qantas, and Air New Zealand on their 744's. I have flown also in Cathay's A340's from Toronto to Hong Kong, etc, and I prefer the 744. That is my opinion, the only way to find if this survey is viable, is if you pay the fare and fly on the aircraft yourself, period!!!



Twinjets...if one fails, work the other one twice as hard!!!
User currently offline767-332ER From United States of America, joined Mar 2001, 2030 posts, RR: 10
Reply 18, posted (13 years 7 months 3 weeks 2 days 13 hours ago) and read 1605 times:


I respect you for that. You seem to be a bright guy, that hopefully when you get out in the world and do something with aviation, you will bring great things to your company. How about if we just stop fighting, alright? I will be sure to put you in my most respected users list.



Twinjets...if one fails, work the other one twice as hard!!!
User currently offlineOH-LGA From Denmark, joined Oct 1999, 1436 posts, RR: 19
Reply 19, posted (13 years 7 months 3 weeks 2 days 13 hours ago) and read 1603 times:

Sounds good.

You were very professional in your posts as well, I will definately put you on my RU list.

Honestly though, I still have yet to fly either Airbus or Boeing products, I have flown McDonnell Douglas products exclusively over the Atlantic (DC-8, DC-10, MD-11) and have been pretty satisfied with them. This summer I should be flying a 747-400 to London and then A320 onto Finland. Odd my tastes didn't move to Boeing but to Airbus instead, I don't know, I always did like rooting for the underdog.

Moi,
Kai



Head in the clouds... yet feet planted firmly on the ground.
User currently offline767-332ER From United States of America, joined Mar 2001, 2030 posts, RR: 10
Reply 20, posted (13 years 7 months 3 weeks 2 days 13 hours ago) and read 1593 times:


That's great, you should fly Boeing jets though, or give them a try. BTW I have been promoted to the 763!!!



Twinjets...if one fails, work the other one twice as hard!!!
User currently offlineEg777er From United Kingdom, joined Feb 2000, 1837 posts, RR: 14
Reply 21, posted (13 years 7 months 3 weeks 2 days 11 hours ago) and read 1582 times:

Hmmm.....

Reminds me of the 'March 2000' review of the Boeing product lineup CD-ROM I was sent by their marketing people last month.



HOWEVER, in the 767-400 section it produced a graph that basically said that the 767-400 was preferred by 80% to the A330 over the atlantic.

However, in the TEENY-TINY-SMALL-PRINT at the bottom it said the survey was done in 1996. Now, the 764 wasn't around in 96. In fact, hardly anyone was flying 330s accross the pond then - so naturally figures will be twisted.

Aircraft manufacturers don't lie; they just bend the truth - I would be very wary of anything from the Boeing or AI websites.

And also, why didn't they include Middle Eastern airlines in their survey - several, such as GF, KU, EgyptAir and EK operate both Boeing and Airbus types.

And as for the 767 v. 330 - IMHO the A330 wins. I think Boeing probably compared the Business class cabins with 2-2-2 in the 767 and 2-3-2 in the 330. This was probably deliberate. However, noone I know of apart from EK operates the 330 like this - most operate it with 2-2-2. From experience in GF's 767s and 330s, biz on the 330 wins hands down.


User currently offlineTK From Canada, joined Oct 2000, 247 posts, RR: 1
Reply 22, posted (13 years 7 months 3 weeks 2 days 11 hours ago) and read 1578 times:

Just thought I should mention this: Asian people prefer the Boeings because Boeings (especially the 747) have been the domain of air travel for quite a long time. Asian people think that Airbus airliners are not up to par and that they crash frequently when they have never even been on an Airbus. It is human nature to tend to stay inside a little comfort zone and attack anything that goes against it and not try something new. But this is changing.

I have a friend (non-aviation enthusiast) who just came back from a trip and thought the A340 was better than the 747 by miles. I won't comment on this, but the A340's comfort is undeniable. I was also a diehard 747 fan before but was quickly won-over by the comfort, efficiency and delicacy of the Airbus.

Further more, the comfort of an airliner from a passengers point of view has a lot to do with seat size and pitch, which very much depends on the airline seat arrangement, not the aircraft or manufacturer.

Lastly the survey was on a Boeing wesbsite, and is bound to be bias against Airbus.


User currently offlineVadheim From Norway, joined Jul 2000, 623 posts, RR: 0
Reply 23, posted (13 years 7 months 3 weeks 2 days 10 hours ago) and read 1577 times:

It looks like Europe choose Airbus and the US Boeing, we are very protective. The rest of the world choose both Airbus and Boeing.......

I miss McDonald Douglas though - best ever!!!


User currently offlineTim From Australia, joined Jun 2000, 705 posts, RR: 3
Reply 24, posted (13 years 7 months 3 weeks 2 days 10 hours ago) and read 1572 times:

On the boeing website of course they say there plane is prefered. In Airbus adds on the TV and in magazines I then see the opposite in favour of Airbus.

Nothing surprising is it?

Tim



25 Caravelle : Much as I like Boeing products, I´d never trust statistics from their PR/Sales department without knowing the basic facts behind the survey (selectio
26 A320FO : Just to give this war some extra fuel, here's the other side: Press release from AI in March 2000 A340 Surpasses The Competition In Traveler Preferenc
27 IndianGuy : Pl. remember that Boeing has the 747 which has been flying flying for years before Airbus had any competitor on the horizon. Most people have usually
28 Post contains images RIX : Well, most of the people don't prefer one manufacturer over another (and have no idea what aircraft they fly on) but either room (and so 747/777 over
29 Prebennorholm : This old survey pops up every other month on this forum. Every time it divides the contributors in three groups.: 1. Believers 2. Non-believers 3. Sce
30 AerLingus : I believe that in either survey, most of the people perhaps had little or no idea of what the aircraft they were flying on was. My dad, who is a frequ
31 Mx5_boy : We only need to know the fact that Boeing commissioned the survey to make it irrelevant. An independant study by an International organisation would b
32 Post contains links Pacific : Would an Airliners.net poll on the exact same subject be counted as independant? http://www.airliners.net/discussions/polls/index.main?id=13 Pacific
33 DatamanA340 : How many people in the US knows what's 340? I have many neighbor people who are almost ignorant about aviation, naturally don't know 340, but all of
34 Prebennorholm : Pacific wrote: ------------------------------- Would an Airliners.net poll on the exact same subject be counted as independant? Pacific --------------
35 CleFlyer50 : I prefer Boeing too, but the Airbus is also very nice
36 Lowfareair : Just taking a little look in the Airbus survey, I can guess what one of the questions was: "Do you prefer the Airbus A340's comfortable 4-abreast seat
37 N628AU : I think there has been no independent survey, because, really, who cares? There is not all that much difference that Joe Schmo is going to notice anyw
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